My 1st BMW wasn't purchased at this dealership but I have had the car serviced there since I bought it. They have always taken excellent care of my car. So, when I was looking for another car I didn't hesitate to check out their Certified Used inventory. I found a car that was just brought in, there was only a stock picture. I went to look at the car and they were still going over it since it was just brought in. Tom had me take another car of the same model for a test drive, we looked over the actual car that I wanted to purchase and they let me know that they go through an extensive process to make sure the car is as close to new as possible so it wouldn't be available for a few days. It was more like a week but I appreciate making the car perfect before you handed it over to me. I was treated like I just bought a brand new BMW from you all and I can't begin to tell you what value that has to me. EVERY person I have dealt with at this dealership has been exceptional. Kim, Tom, Matt and everyone else at BMW, thank you!
I would recommend this dealer.
My husband's BMW X3 broke down and was towed to this dealership. They could not figure out what was wrong with it. After $4,100 worth of repairs it was still not working. They offered to do more work that would have brought us up to $10k in repairs. We ended up having to tow our vehicle home. Bobby Rahal left garbage in our car, the backseat was uninstalled, a piece was missing from the door and on the floor and a tow hook had been installed and left on the vehicle. This is all after paying for "repairs."
I would not recommend this dealer.