Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By BigByrd on 1/13/2019 at 8:49 PM. Helped by Chuck.

I highly recommend this dealership. They have been very nice and worked with me after I bought the truck. They treat you like family and that is a win in my book. I had the pleasure of working with Ronnie, Judson and chuck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Wood

By Movinmetal1234 on 1/13/2019 at 2:25 PM.

These guys will go out of there way to make sure you get the vehicle you want. Judds the best there’s ever been. That’s all I have to say about that.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lightning strikes twice

By James2019 on 1/12/2019 at 10:23 PM.

Well Monday I drove away in the vehicle I wanted. Saturday my wife got what she wanted quick and simple. Goes to show that anything is possible! Thanks again to Judson and Chuck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob’s Auto

By Mrs_Simpson3218 on 1/12/2019 at 10:15 PM.

Great sales team I highly recommend this dealership they are very knowledgeable and experienced they offer great pricing the warranty they offer is definitely the best

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great dealership

By tjcarter on 1/11/2019 at 12:17 PM.

Very good group of guys. Judd and Thomas have been top notch with my purchase of a 2013 gmc 2500. Would recommend to everyone. Top notch dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service!!

By Jsht1994 on 1/8/2019 at 4:50 PM.

Patient and very truthful about the nissan titan I bought. Judd was very attentive and respectful in the sale of the truck. Have called and scheduled my oil changes with no hassle. Comes with 2 year warranty and 5 free oil changes. Very reasonably priced vehicles! Very clean!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2 Dream Cars 1 Dealer

By jessicastrickland on 1/4/2019 at 1:35 PM. Helped by Chuck, The Mechanics.

Best dealer in town! I went to look at a vehicle and found the perfect one for me! Judson and Chuck worked endlessly to get me into the Jeep I fell in love with! No doubt they treat you like family! Every time I walk in i'm greeted with nothing but smiles and a big "Hows your mom and them" After purchasing the Jeep there was a few issues with it (that you wouldn't really find until you drive it for a while) I called Jud and let him know what was going on and he had it in the shop the same day to get it fixed. Hands down a wonderful salesman! And a few awesome mechanics that let you know whats going on every step of the way! Wouldn't trust anyone else!! I even set my friend and he found his dream truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Over and beyond expectations

By BrianP on 12/30/2018 at 4:30 AM. Helped by Joel Snider.

I was on Christmas break from Georgia looking on car-gurus at trucks when we came across Bobs. They had an almost identical truck on the lot that we planned to purchase when we got home but in better condition. Not at all prepared to purchase one while on vacation, Joel, Thomas, and Chuck went way left field to put my deal together and meet my vehicle/finance needs. I worked for several dealerships in the past and have never seen such an impressive team. If your looking for a vehicle definitely stop here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best place to buy a vehicle

By Jonboy94 on 12/12/2018 at 10:25 PM.

Definitely the best place to buy a vehicle. Very friendly staff and thanks to Judson and everyone that helped me get into a newer truck. If your in the market of buying a newer vehicle visit bobs auto center you won’t be disappointed!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Frontier on 11/8/2018 at 12:26 AM.

Judson is a great salesman and was easy to deal with. Customer service was awesome. Will recommend to all my friends and family. If in need of a vehicle go see them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best used car lot in town

By Nathalie on 10/16/2018 at 11:22 PM.

I bought my Pathfinder from Bob’s a little under a year ago. My salesman Jud was extremely helpful and the company is as reputable as you can get. A day after I bought the car the check engine light came on and I ended up needing a new timing chain. They fixed it immediately and didn’t put it against the warranty they offered. Since then, they have done repair work for me at a very fair price, and have given exemplary service every time I’ve spoken or had work done with them. I’m a local and I’d recommend this car lot over any other in town. They have all you need, price, quality, and service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought my first dream car!

By MckaylaHowell on 8/19/2018 at 12:41 AM. Helped by Chuck.

Judson, Thomas, and Chuck were so helpful in helping me buying my first car!! I couldn’t of asked for a better group to help me. I’m so blessed to have bought my car here. My boyfriend also purchased his first bought car here. Amazing people and business. 10/10 recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Greatest Service

By Carson855 on 8/14/2018 at 8:01 PM. Helped by Chuck Landry.

When I was looking for a car the guys at Bobs Auto Center were more than happy to help. I went through Thomas when I was looking for my car because he was a friend of the family. It was a struggle to get a car with my credit not being very high with having student loans. Thomas worked with me day in and day out until I got to walk out with a vehicle I wanted. A couple weeks later my girlfriend was looking for a car and this time Judson Wood was on the scene. He helped us get her into the car she really wanted. At first she didn’t have any credit so we were looking for cars in the lower price range but Judson had to of made over one hundred phone calls until the banks finally budged and gave her the higher priced vehicle she really wanted. Judson worked for weeks until everything came together. Now she is so happy! The hospitality at Bobs Auto Center is unlike anything I have ever experienced with a car dealership! You should definitely check them out! Ask for Thomas or Judson when you go! You won’t be disappointed!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Chevy way!

By Jones82 on 8/14/2018 at 5:20 PM.

The guys made my car buying process a stress reliever. They Worked for my best interest and to make sure I was satisfied when I left! Great staff all around especially Mr. Thomas and Mr. Judson!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new used car

By Davidk208 on 8/2/2018 at 4:32 PM.

Jud was the best he got me in a car with a very low fico score I would recommend Anyone the maybe looking for a car

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price

Poor sense of customer relationship

By delayedneutron on 7/25/2018 at 8:58 PM.

I purchase a used 2013 Chevrolet Duramax standard bed pickup truck on May 5, 2018. The price was fair for a diesel truck and the truck had about 150,000 miles. After two months of driving the truck in town and on highways--no heavy towing--the transmission started going into a disable mode. This can be cleared by shifting to neutral or turning the engine off. However, the disable mode continues to occur frequently. I contacted Bob's Auto Center of Wilmington to inform them of the problem and let give them an opportunity to remedy the problem. They recommended taking the truck to a local transmission shop, Pro-Bilt of Wilmington. The person I talked with even suggested that Bob's Auto of Wilmington may help defray the cost of any repair depending on the diagnosis of the cause. Pro-Bilt manager was took the truck in with no delay and scanned the system for diagnostic codes. There were three fault codes indicating an electrical solenoid fault. Pro-Built removed the transmission fluid pan to inspect the transmission valve body and check for any debris in the pan. The transmission was "pristine" indicating no mechanical or hard part failures. A Pressure Solenoid B was replaced and the internal filter replaced. Total cost for the repair was $433 ($106 for solenoid part, $30 for filter, and $270 labor). After picking up the truck I stopped by Bob/s Auto to explain the repair and express my dissatisfaction with having this problem within 90 days of purchasing the truck. I did not purchase an extended warranty, but expected any reputable business to at least offer something to defray the cost and keep the customer happy. I even suggested that most of the repair was more of a service to replace the filter, drain and refill the transmission fluid. This was to say maybe Bob's Auto would split the repair bill with the customer. They would have no part of this, saying that I had bought a used truck and these these failures are expected. No sh_t Sherlock, Bob's Auto doesn't sell new vehicles. Lesson learned is to always pay a shop to scan the vehicle for codes. It's very easy for a dealer to keep clearing the codes to get the vehicle off the lot, and after a few thousand miles of driving the transmission or engine will start throwing the fault codes. Bob's Auto decided that $200 was worth this negative review and the loss of any future business from me or my recommendation to purchase vehicle from Bob's Auto.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truck Purchase

By Corey P on 7/25/2018 at 8:01 PM.

Fantastic service, told them what we wanted to spend and they made it happen. Left with the exact truck I wanted, payment I wanted, and not to mention a 2 year warranty and 5 free oil changes. Calvin was a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Great Vehicles, Friendly Staff

By Willis,wendy123 on 7/25/2018 at 1:40 AM.

My husband and I were looking for a used 4 wheel drive truck. We had visited many other dealerships. We went to Bobs Auto Center and so glad we did! We went on a Saturday evening when they were closing. Judson Wood helped us look at trucks. He did not care that they were closed but listened to our wants and needs in a vehicle. All the trucks we looked at were in excellent condition and low miles. On Monday my husband closed the deal with Judson and Chuck the General Manager. The experience was nothing but professional. My husband and I highly recommend this dealership. They go above and beyond!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Helpful, knowledgeable, friendly, and truthful

By Love my truck on 7/24/2018 at 9:44 PM.

Bob's helped out by taking two vehicles in trade, gave me a ride to get them! Put me in a beautiful truck too! Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No hassle, very respectful, best car buying experience

By Kdorton65 on 7/24/2018 at 4:03 PM.

Bought our first van from here and LOVE it. Judd was great, super personable, and not pushy at all! Would recommend buying a vehicle from this dealer!

I would recommend this dealer.