Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By Billie on 8/30/2019 at 2:05 AM.

I am very happy with the service I received at Bocker. Chase did an excellent job in finding the exact vehicle I wanted in a very timely manner. I couldn’t be happier with my new Chevy equinox. I would recommend Chase and the Bocker group to anyone searching for a new vehicle!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid This Dealership...total rip off.

By SammieJo on 8/2/2019 at 9:24 AM.

Took my Jeep in to have alternator replaced. Somehow a hole was punched in my radiator and was welded shut. Two days later, while sitting at McDonalds in Rockford, the sloppy weld melted, radiator overheated and engine and radiator had to be replaced. $2,800.00 and Bocker denies doing it and refuses to take any responsibility even though they had just replaced the alternator two days earlier

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best Service Ever!

By SDMendiola on 6/13/2019 at 3:46 PM.

We are a return customer to Bocker Auto and had yet another great experience. Purchasing a new car is very stressful but Bocker made it easy for us. Answered all our questions with patience and ease, and gave us the time we needed to make informed decisions. Wonderful sales staff! Thank you Bocker... we love our new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A step above the rest!!!

By HammermanR2 on 5/20/2019 at 3:14 PM.

Bocker Auto is a step above the rest. Car shopping/buying is never a fun endeavor, but Bocker auto made it quick and easy for us. They did everything possible to help us find the right vehicle at the best price possible. We were treated like valued customers, or even better! We have bought our last two Acadias through them and couldn't be happier. Both the sales team and the service department are awesome at what they do. Thank you!!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

New purchase

By Unclelat on 5/17/2019 at 11:35 PM.

Have not used the service department but the purchase of the 2019 GMC went smoothly as did the delivery of the vehicle. I am very pleased with the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By vsw83 on 4/23/2019 at 3:44 PM.

Brandon and Mike were amazing and kind, I am forever a customer with them! They never pushed me into anything I could not afford or not comfortable with, they worked with me every step of the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Used truck purchase excellence

By JonF on 4/11/2019 at 4:41 PM.

I gave them a tough list of preferences and they delivered spot on. Even with a limited budget, they found me a truck that fit my needs. Excellent customer service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Paid cash for a vehicle and in shop twice in a month

By Ddkmom on 4/10/2019 at 11:36 AM.

My son paid cash for a vehicle. Bought to make room and have a reliable safe vehicle for his coming baby. Within 12-hours of buying the car the check engine light came on. Had the vehicle looked at and there was over $600 repairs that HAD to be done. Becker said they would take care of it. They only bandaid the problems. Less than a month later he is having the same issue, took it to another repair shop and all issues are still the same. Shop supervisor was rude to my daughter in law. Won't return and dont recomend any body else either.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle fixed in great time.

By daisy948799 on 2/16/2019 at 2:19 AM.

I had to have my car fixed short notice. Bocker was in constant contact with me and I had my fixed in a short time. Everyone at Bocker is always friendly and helpful

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast, friendly service

By tcurran2 on 2/13/2019 at 4:57 PM.

I came in for an oil change on a very busy Saturday. Rich greeted my wife and I with a smile, advised his best estimate of a timeframe, and we were pleasantly surprised that he had us out much quicker than expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wheel Bearing

By rodnan on 2/11/2019 at 10:27 PM.

I heard a grinding noise so I needed to have the problem addressed. Got an appointment in a day and a half. They did all points check & found my battery was ending its life. With the brutal weather lately, it's nice to know these guys do over & above.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

car wouldnt start in extreme cold.

By ruths8 on 2/4/2019 at 7:07 PM.

Wayne arranged for car to be towed. He called me every step of the process. My car got a new battery. I always have positive experiences at Bocker.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very satisfying.

By 61scotts on 2/4/2019 at 6:43 PM.

Bocker went the extra mile to help me feel comfortable and I felt we were dealing with local folks who understand that purchasing a vehicle is serious business-like they say; the 2nd biggest investment you make. Austin worked hard in some very cold conditions to wash my truck and have-it ready for pick-up. He was also very patient in going over all the options on the truck,( many, new to me). Offering 2 free oil changes helps me get acquainted with the service dept., which is nice for future service needs. Austin also recommended a local outlet for having the Line-x, bed liner applied right there in Freeport, saving me a drive to Rockford. I love the truck!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By gjrandecker53 on 1/31/2019 at 8:22 PM.

Professionalism & Integrity! With my car was sitting in my garage with a battery issue at 4:15 am, I wasn't sure how I was going to get it to the shop. I called around 8 am and Brad took the call. At 8:30 am, Wayne rang my door bell with a portable hand held battery charger. I was so surprised and started laughing. (I was expecting a phone call) It made my day!!! Now that is SERVICE!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Integrity is everything!

By Keithavm on 1/28/2019 at 6:06 PM.

My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well above average job at communicating with me as to what was diagnosed, when the parts were available, and how soon they would have the work done - then they actually had it done before their promise. This was rare for me - I historically avoid dealers because they're difficult to deal with but after my experience with Bocker, they will get every bit of my business!! I should also note that there was an issue with my first repair - it broke down on me the day after I picked it up. But when I contacted Bocker, they had a tow truck sent out right away and they got my truck in the same day to repair it. Then they owned up to it being an issue they should have seen the first time and took care of it at no charge. Integrity means everything and they proved to me that they have it!

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
4   Friendliness
2   Overall Experience
3   Price
4   Quality of Work

Too Slow

By brigolf on 1/25/2019 at 5:18 PM.

The service is done well and the people are all very pleasant. But an oil/lube and tire rotation always takes 90 minutes. This latest visit I threw in new wiper blades...90 minutes. It's obvious to me that there's a problem but you must not agree so I would expect theses services to continue to take around 90 minutes...too long for me.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Very personable

By limbtruck on 1/25/2019 at 4:48 PM.

I am still having an issue with my cruise control but will contact them again to try snd get it fixed again. This has been happening since I got the car

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Oil Change

By JWILLIAMS5801 on 1/24/2019 at 6:59 PM.

Bockers has a nice waiting area to relax in while getting an oil change, including coffee. It was somewhat busy so I waited an hour, very good otherwise. I will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 Used Checy Cruze Purchase

By redbirdfan5 on 1/23/2019 at 8:24 PM.

This was a great and painless experience. They provided us with information upfront to make and informed decision. Even gave us the Carfax report before we asked for it. The transaction took about 45 minutes and Marvin did a great job going through the car with our daughter to make sure she was very comfortable before taking it off the lot.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

maintenance (new car)

By janet123 on 1/21/2019 at 9:42 PM.

Scheduling my service appointment was very easy, and work was done correctly and on time. While they did vacuum the inside, I thought a car wash was also provided. Thank you

I would recommend this dealer.