Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst car buying experience ever

By Kkresta on 11/15/2018 at 5:04 PM. Helped by Tony.

Worst dealership ever. Purchased ram 2500 9.10.18....as of 11.15.18 still dont have my new plates. Temp plates expired. Very shady sales manager. They use a lot of shady sales tactics which i called them out on and my salesperson agreed with me but said it is policy....my ram was supposedly certified. It had broken seat belts, no coolant in engine, not detailed, smelled terrible, missing parts to jack set, no service records provided, tires inflated to twice the max rating, no cabin air filter, squeaking brakes, rattling ac fan.....when i called about the issues i was told by the sales manager, "i guess we are even" then he told me i mislead them on a service light on my trade in even though i provided paperwork from 3rd party ASE mechanic regarding error code and replacement estimate.....the sales manager told me the cost would be 4 times the quote......they also told me they completed recall repairs on my new truck but at my first oil change at a different dealership it hadnt been done....they took 2 months to pay off my trade in resulting in me getting charged late fees and toll charges for a vehicle i no longer own......now when i call bossier no one will let me talk to the general manager....no one will call me back.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They approved me

By Shelley weverka on 10/31/2018 at 11:28 PM. Helped by Chad and tim.

Great customer service worked with me and friendly highly recommended thanks chad ivie and tim yall are awesome highly recommended all the employees was down to earth very laid back and business at the same time

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst dealership to deal with

By nstep on 11/2/2018 at 4:39 PM. Helped by Every one of them..

From the time I walked through the door in May 2017 to this very day 11/02/18 I have been lied to and ripped off. They told me I was purchasing a Mopar Max Care Warranty to later find out that I had been sold an Allstate worthless warranty. My rear ac went out at 2500 miles Chrysler refused to fix due to it being outside elements that caused the breakage. So I had to pay to repair a manufactures warranty item. Then it went out again in 2500 miles. I was promised a referral fee for bringing a new customer, how stupid was I, and still nothing. They will not return phone calls. Once that sale is made you are nothing, not even a number. Then they mess up your credit by profiling you with someone else instead of your spouse. Nothing but crooks and lies.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent presentation

By dixonnelda on 10/31/2018 at 2:23 AM. Helped by Ben Mosqueda.

The sales rep, Ben Mosqueda, took his time and allowed me to look at several vehicles. He answered all my questions, and when I left there I felt like if I had more questions I could call for more information. I definitely recommend this dealership. I love my new 2016 Malibu!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best!

By Verro on 10/15/2018 at 3:41 PM. Helped by Morgan Henderson.

Morgan Henderson made my experience purchasing a new car hassle free, he was very patient and very knowledgeable! I definitely recommend Bossier Chrysler, thank you Morgan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Jeep Cherokee!

By Drumnerd1256 on 10/10/2018 at 8:49 PM. Helped by Tim.

I had the best experience ever here. They were patient with all my questions and took amazing care of me. I suggest you go see Tim!!! Tim will work hard at every turn for you and make sure you leave there with your dream vehicle. Thank you all so much for my incredible Jeep Cherokee!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best

By Reneev98 on 10/3/2018 at 4:46 AM. Helped by Bryson Gates.

Mr. Gates helped me to find exactly what I wanted and to fullfill my needs and I was very please with the service he gave me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Good man, more than a salesman

By Mr.Rachel2314 on 10/3/2018 at 7:48 PM. Helped by Bryson Gates.

Bryson Gates.... can't say enough good things about him. The man is knowledgeable, kind, and genuine. If you want straight business with no lies and games, ask for this man! He'll be sure to take care of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Business review

By MoneyQ1 on 10/3/2018 at 2:32 PM. Helped by Bryson Gates.

Bryson is a great salesman, he is very kind and efficient when handling business! I will be returning again to get more great service from your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, no pressure.

By Jeepgirl on 8/2/2018 at 2:26 AM. Helped by Tim Trawick.

My husband and I had a wonderful experience purchasing a new vehicle. There was no pressure. The staff very friendly. I will definitely recommend the dealership to my friends and family.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lies, lies, lies

By The Whitsel’s on 7/19/2018 at 6:33 PM. Helped by Matt Maxwell.

February 7, 2018 put a $500 deposit on 2005 Audi A4, to hold car until income tax refund was obtained. We explained we were not sure when our refund would show up and we were told they would hold the car with no problem. Right from the beginning we were told the car would be delivered to our home with no trouble, as we live 4 hours from the dealership. March 7th we are asked for a second deposit to hold car, which we did. During our wait on tax refund, we told Matt to sell the car a total of four times, as he was pressuring us to come up with more and more money. Each time he would refuse and say he wanted us to have the car. March 29th we obtained a cashiers check in the total amount owed on the car and delivery was scheduled to be delivered March 31st. At 9:56 a.m. March 31st we received a call from Matt stating they would not deliver the car and we would need to go pick it up. Again we told them to sell the car and we would not be coming to get the car. As we were told it would be delivered to our home from the beginning. They ended up delivering the car April 5th with one blown tire and four others that were in such bad shape no reputable place would have passed it for inspection. The crack on the side of the tires is so deep you can put a coin in it and wires are visible. However the car was inspected and passed for registration by Bossier Dodge. The temporary deaer tag expired April 20th. When you buy a car from a dealer the tags should last way longer than 15 days. At time of delivery we called Matt and was told we would get one new tire to replace the one that had blown out. As of this date July 19, 2018 we still have not received a tire. We have bought four other new tires. The car had a few minor issues, such as radiator fluid leaking and an oil leak from the oil filter. But we have fixed those issues. The car has not been driven since we received it. We will not drive it without a spare. It is still sitting in the garage collecting dust. Long story short, do not believe anything these people tell you. Especially Matt. This is by far the worst car buying experience we have ever had.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Tim Trawick Go see him at Bosier

By Austincha324 on 7/18/2018 at 1:58 PM. Helped by Tim Trawick.

Tim Trawick And all staff thank you !! NO HIGH PRESSURE sales at BOSIER. Even the owner has time to speed with you and answer any of your questions. Thanks

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Loyalty is a hard trait to find

By DavidCrocket on 6/8/2018 at 9:30 PM. Helped by All of them.

Been buying vehicles from this dealership for years starting in 1996. Charlie West, West Side, Outletmall Autoplex, Hillsboro Autoplex, now Bossier. It's had a few owners over the years to say the least. I don't recommend anyone do business here due to the current group running the show. They care less about the person, whether they work there or just come in off the street, and more about how much they can squeeze you for, in both regards. Back in the day, there was one dealer here in Hillsboro owned by a good man, JJ Dobbs. Honest as the day is long. Are there any car dealerships left with that same platform??? Doesn't seem like it. Do what you want, but I won't be going back to Bossier. I do however wis them luck, they're going to need it.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

DO NOT BUY ANYTHING FROM BOSSIER DODGE

By Pissed on 5/6/2018 at 3:21 AM. Helped by Owners wife.

My credit score WAS 700 + they ran my credit 33 times dropped my scoreover 100 points then told me I would have to put a bunch of money down!! After hiring an attorney to dispute the 33 inquiries I was informed by several of the banks that I was approved SEVERAL TIMES WITH zero to 4.75 interest but I guess they cant get a bunch of money down doing business with people that have good credit. buy a new truck every 3 years, I’ve NEVER had an issue at the ford house in West, Tex. These folks are crooked crooked crooked STAY AWAY FROM BOSSIER, they will screw you to the moon and back. ruin your credit and lie lie lie lie lie. I’m getting documentation together to turn over to the board. CROOKED CROOKED!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Tim Goltz on 4/23/2018 at 9:03 PM. Helped by Dannielle Mindy.

Dannielle was a very attentive salesperson. Also had my first time sevice and the service team took great care of me.. mindy is the bomb

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I will never recommend this place

By Ashjag95 on 4/11/2018 at 7:47 PM. Helped by Tony Baker, miccah, Tim, danielle.

TONY BAKER REFUSED TO GIVE ME BACK A DOWN PAYMENT ON A VEHICLE I DIDN'T EVEN SIGN FOR. I WAS A NEW POTENTIAL BUYER AND THEY LET ME TAKE A VEHICLE HOME OVER THE WEEKEND WHILE THEY "WORKED OUT THE FINANCING" I CAME IN TO VIEW PAPER WORK AND POTENTIALLY SIGN FOR THE VEHICLE AND THE DEAL PROPOSED WAS NOT IDEAL FOR ME IN THE END. I KINDLY ASKED FOR MY $400 DOWN PAYMENT AND TONY BAKER REFUSED AND EVEN INSINUATED HE COULD SUE ME FOR THE REMAINING BALANCE OF THE VEHICLE. WORST EXPERIENCE I'VE EVER HAD WITH A BUSINESS.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome visit

By Crystal08 on 3/30/2018 at 8:00 PM. Helped by Timothy trawick.

Go see Tim Trawick!!! He's awesome.. He's works with you and try to find you the right car and in your price range!!!! Customer service is awesome also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience!

By BrookeK on 3/6/2018 at 7:47 PM. Helped by Travis.

Hands down one of the best car dealerships I have bought from! From the moment I walked in I was greeted by their friendly staff and right away they set me up with someone who was willing to meet my every need in a car! Travis made sure everything I asked for was in THE perfect car for me! The buying process was also very quick!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price

Unproffesional Sales Department

By ScornedBeauty87 on 3/5/2018 at 7:50 PM. Helped by Matthew Wolford.

Very unprofessional service and very unorganized. The sales and finance department are all over the place. The day we did the signing of paperwork there had been a verbal agreement of down payment. In the next week or 2 the sales rep called saying they needed additional money towards down payment that it had not been paid in full. Come to find out the paperwork did not reflect what was previously agreed upon. Another issue was that in the weeks following the purchase of the vehicle they started requesting documents that was already supplied to them during signing of paperwork. They informed us that if they didn't have these they couldn't get funded for the vehicle which was a total contradiction of what sales rep had previously told us in a different conversation when he informed us that they had been funded already. Then as the weeks continued they informed us that they had to have us redo paperwork cause they sent it to wrong bank and haven't been funded for vehicle. They don't seem to know what they are doing. We have had vehicle for over a month and still don't have a payment agreement set up and have been trying to give the vehicle back due to all the confusion they have caused. All they have been doing is prolonging the situation and not communicating with us. We are lucky if they even return a phone call. Bottom line we want our money back and to take our business elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

TERRIBLE

By trey on 2/24/2018 at 7:36 PM. Helped by TIM,RANDY,SHAWN,DK,ANGIE.

NOTHING BUT LIES AND HAVE MY CREDIT SCORE DOWN 100+ POINTS BECAUSE THEY HAVE RUN MY CREDIT OVER 40 TIMES.BUYER BEWARE NOT THE PLACE TO DO BUSSINESS WITH

I would not recommend this dealer.