Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.8  
Overall Experience
4.5  
Price
4.8  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Credit Pull required to drive any Genesis

By iotashan on 6/20/2019 at 1:33 PM. Helped by David Johnson.

Sales manager informed me that their policy for anyone who wants to test drive any Genesis is agreeing to terms and doing a hard credit pull. Genesis of Madison has no such restrictions.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low price lease

By Leaseisbest on 7/13/2018 at 3:28 PM. Helped by Tim.

My wife and needed help to decide which vehicle to lease. Our salesperson, Tim, was very helpful in guiding us to the correct vehicle for us, Also, he was able to get us into a NEW 2017 Tuscon which kept the price down substantially....over all, a really nice buying experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Poor sales experience

By Jeff moore on 3/11/2018 at 12:23 AM. Helped by Don Chesebro (general manager), Dave Johnson (sales manager), Tim Linton (salesman).

ago 03/9/18 My wife and I were interested in purchasing a 2015 sonata sport limited that was on sale for 18.5k. After my wife test drove vehicle and liked it, I offered to purchase if they would throw in the extended service contract ($1600 value), at no charge which would come to $20k out the door after licensing and fees. Our salesman Tim ( very nice gentleman) went to talk to a sales manager and came back and asked if I'd be willing to go half on the warranty, which would make the total $20.8k out the door. I said no at the time, in which he said they will get back to me about my original offer. Long story short they turned down my original offer and after a couple of conversations I decided to cave in and pay for half the warranty and purchase for $20.8k out the door. To my suprise they now decided to turn that offer down after only 24hrs! Frustrated i called Don (General manager) to ask why the sudden change of offer originally given to me?? He said he would look into it and get back to me. Few hours later I got a call from Tim offering the vehicle for $21k out the door with the warranty ($200 over their original offer to me) Which I politely explained i would decline strictly on principle because I believe strongly that they should stand behind their original offer. I will happily update this if I hear back from them, however at this point It saddens me that i cannot recommend this dealer at this time. UPDATE 3/15/18!! after the owners response on google review I was asked to call the general manager Don chesebro. He was off and instead talked to Dave Johnson, a sales manager who insisted to help me with my matte, who immediately wanted to make things right and offered me the car for $20.8 out the door, if i change my review, I agreed that I would change it to a 3 star rating and was going to take the deal. But still upset with the original experience, I asked if it would be possible for $20.5 out the door for a 5 star rating for going up and beyond my expectations. He sounded positive and understood our situation, and said he will call Don the general manager and get right back to me. Only 10 minutes later, I get called back NOT BY DAVE but by TIM (original salesman), to be told not only did the general manager say no to $20.5, but also to the $20.8 offer that was just given to me and was going to take just 10 minutes earlier!! I'm totally disgusted with this dealer and regret calling after I was asked to. I strongly do not recommend this dealer and will be shopping elsewhere, where customers are treated properly.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a very good experience.

By Jskutnik22 on 3/7/2018 at 3:14 AM. Helped by Oniedia.

My sales person was Oniedia and she was very polite and respectful throughout the entire sales process, made sure all my needs were met with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome from start to finish

By sendjunkhere78 on 12/9/2017 at 5:28 PM. Helped by PJ and Noel.

From beginning to end the whole team was fantastic. To honest pricing on the website, to friendly, helpful sales staff that worked to understand our needs, to a seemless delivery this was awesome.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Santa Fe SportTurbo 2018

By gaspe1 on 12/8/2017 at 5:18 PM. Helped by Oneida Acosta, Tabath Jones.

Excellent buying experience! Will recommend dealership to family and friends. Great customer service and they set an example of how dealerships should be. Will be a repeat customer in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

good

By hallorankrissa on 12/2/2017 at 5:29 PM. Helped by odenia and noel.

the employees were very nice and met all my expectations. they worked very well with me and were able to help get me a nice new 2018 in a timely manner. thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By solventus on 11/30/2017 at 5:40 PM. Helped by Oneida and Noahl.

Very friendly staff. The salesperson went above and beyond to find the vehicle that fit my needs. I totally enjoyed my experience shopping at this store.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Dealership!!!!

By rkelly4321 on 11/23/2017 at 5:34 PM. Helped by PJ & Tabatha.

The best ever experience at dealership. The whole entire staff makes you feel at home and treat you as family. They go above and beyond to take care of you and your vehicles.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By mkkloskey on 11/10/2017 at 5:36 PM. Helped by PJ, Tabitha.

Low pressure sales, great attention to detail. Wonderful car buying experience. Both the sales and financial representatives were top notch. Car was clean and gas tank was full.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great and very professional!!

By presleymontrell on 11/4/2017 at 4:15 PM.

Very professional and fast would definitely recommend this place to anyone The people there really knew how to make you feel at home keep up the good work !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent purchase

By corinnaf0412 on 10/21/2017 at 4:29 PM. Helped by Dale Kluck.

I love my Santa Fe Sport. The staff was friendly and easy to work with. The sales rep listened to my needs and found the perfect vehicle for me and the price was within my budget.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Santa fe

By dandrew20 on 10/5/2017 at 4:38 PM.

Good price and friendly. Nice vehicles will probably shop there again. Wife is super happy with her new vehicle Hyundai is a very nice design vehicle love our Santa Fe

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By sstralow on 9/20/2017 at 4:31 PM. Helped by Tim Linton and Noel.

Friendly, helpful great to deal with the staff at Boucher Hyundai! The service department is helpful and gets you in and your vehicle taken care of in a timely fashion.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great customer service

By kagarecht64 on 9/10/2017 at 4:17 PM.

Everyone was very friendly and knowledgeable. Love our car and would buy another one in the future. Dale Kluck was an experienced salesman and we appreciated that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First buy for my son

By Kristina Powers on 9/10/2017 at 3:36 AM. Helped by Dale Kluck.

My son was looking for his first good car purchase. He needed a reliable car to go back and forth to Whitewater for school. We researched on-line for hours and narrowed our search down to two cars at two dealerships. Our experience at the two dealerships could not have been more different. We were impressed with everything at Boucher and felt comfortable and at peace with the whole process with our salesman Dale Kluck. I will definitely, and already have, recommended this dealership to my friends. Thank you for a great first-time experience for our son and a great car to go with it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ Deal

By jan8alley on 9/4/2017 at 4:17 PM. Helped by Dale Kluck, Noel Jhocson, Tabatha Jones.

Great dealership. Great staff. Great car! I take my time when I make major purchases. I am also a detail person. This staff was so patient with me and all my questions, and I never felt pressured. They were all very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Honest Dealer

By raul.turcu on 8/22/2017 at 4:16 PM. Helped by Dale Kluck.

Very pleased with the purchase experience, very nice sales person. The entire price negotiation was done over the phone. I just had to drive to Janesville to pick up my car. As the sales person promised on the phone I did not have any surprises regarding the final price - a day before Patrick Hyundai from Schaumburg IL tried to trick me even on sales taxes....

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Our second Tucson

By george_ehlers on 8/10/2017 at 5:09 PM. Helped by Tim.

Our first Tucson, a 2006 model, had performed admirably for 11 years. Once we decided on a 2017 model, with a few more options than our old Tucson, we were really glad we bought the vehicle and are looking forward to many hears of great driving with it.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful

By grtdds on 8/10/2017 at 5:09 PM. Helped by Dale Kluck.

Dale was very helpful and explained everything about the car. Dale even helped me in returning my rental car. I was very satisfied with the experience.

I would recommend this dealer.