Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

6 to 8 weeks turned into 18 weeks for the gladiator I...

By Dcollins on 10/5/2019 at 9:06 PM.

6 to 8 weeks turned into 18 weeks for the gladiator I ordered but they all talked to me and kept me in the loop and the weight was worth it and we breezed through the paperwork fast and easy Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Service- Great People I had a whirring sound in...

By RIVARD on 10/2/2019 at 9:04 PM.

Great Service- Great People I had a whirring sound in front left tire - Mike at service got my Jeep in the next day - all fixed. Alissa the owner always says Hi- so friendly- will always complete any survey for such a Great Place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Steering damper recall

By Bill on 9/21/2019 at 11:42 AM.

Great sales experience and responsiveness so far. Recall did not solve the wobble problem which is severe particularly over expansion joints Hopefully when service digs deeper he culprit will be found.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly and courteus

By Larry on 9/14/2019 at 12:36 PM.

After a service issue with another Jeep dealership, I gave Bournival a chance, and they stepped up big time! They've earned my patronage. They displayed a sincere interest in being of service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Back in a jeep

By Faulk603 on 9/6/2019 at 2:24 AM.

After owning several jeeps I strayed to other manufacturers and never thought I would be able to afford one again but Phil,Dale, and Jessica made it happen once again. We bought two!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great knowledgeable dealership

By paulk on 9/6/2019 at 1:34 AM. Helped by Detailing guy- terrific individual!.

These guys truly are Jeep specialist and know the vehicles inside out. They are not like a Jeep dealer that sells all kinds of other Chrysler products, so they really do focus on just the jeep brand. Additionally, they have been in the area for decades....a stable dealership. The service guys, especially Mike can answer any question. The sales people are terrific too- We have dealt a lot with Ryan. Lastly, when you call, you talk to a knowledgable person and don't get dumped into voicemail, or be required to fill out a lengthy on-line service request.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New trail hawk lease

By James and Marilyn on 9/3/2019 at 12:34 AM.

Coming back from vacation in Myrtle Beach to Maine. We stopped into Bournival on a whim for a replacement for wife's 2017 Grand Cherokee. Our salesman was Fred. Super nice guy, he was great to speak with, knowledgeable and let us pick out what we wanted and not push us towards something they wanted to get rid of. While they were checking out our trade, Fred brought out Alissa to meet us. Such a sweet, attentive person. We talked vacation, gardening and dogs. Not what you usually see with owners. Dale was our sales manager, another great guy to speak with. This was a no pressure and excellant experience. We've bought well over 40 vehicles in our past and this was by far the most enjoyable experience we've had. The deal was more than fair and we agreed to a new lease. Even Jessica in finance was a breath of fresh air while dealing with paperwork. We had fun, laughed and joked. This dealer is 5 hours from us here in Maine and I wouldnt hesitate to buy our next Jeep here! That should speak volumes!! Thanks again Bournival Jeep!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience purchasing a CPO Wrangler

By NHDoberman on 8/20/2019 at 8:39 PM.

Ryan in sales was great to work with and was able to work around my schedule. The entire experience was great including the service dept with scheduling and installing my mopar lift kit. Would certainly recommend Bournival if you’re in the market for a Jeep or preowned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Really Amazing

By HamadINNH2019 on 8/17/2019 at 11:29 AM.

Once I stepped into the dealership the agent Fred knew exactly what I was looking for and helped me get it without any compromises then we went on a test drive before coming to finalize the deal which was even an easier process through their accountant Jessica, so honestly after all it was really an amazing experience that couldn’t go any better! Hamad originally from Kuwait

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They stand behind what they sell

By B Costa on 8/3/2019 at 10:36 PM.

I bought a used jeep and had an issue with headlight. They replaced the whole thing very quickly. And very strange the car was listed from the factory with a trailer hitch but didn't have it.they stood behind it with no argument and they are putting it on .I'm very impressed how nice they were .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By RS2012jeep$ on 8/7/2019 at 11:25 PM.

Mike in service is and has always been a great service advisor for many years. He is the face of the dealership after the sale. He is the reason many clients like myself come back year after year!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By DaniB on 6/23/2019 at 11:53 AM.

Stopped by the drop off per food for an upcoming event. Stopped in at service just to make an appt for inspection. Mike was on it! Offered to do my inspection right then and there. Totally not what I was expecting. While I was out walking among the jeeps I remember I wanted someone to look a my Sky One roof. Again Mike was on it. In under an hour ( I didn’t watch the clock but certainly was not long), I had my inspection and an answer along with part ordered!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep Purchase

By AM3572 on 6/15/2019 at 9:39 PM. Helped by Met most of staff dont remember names.

I recently leased and new 2018 Jeep Wrangler leftover from this dealership. I found the vehicle on the dealer website. Vehicle was exactly what I was looking as far as package, color, etc. Price and discounts clearly listed. This is actually my fourth lease from this dealer. Purchase was painless and quick. Sales and finance personnel are fast with no games. Dealership is clean and modest and not over the top.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nothing short of professional

By Pat on 6/12/2019 at 7:15 PM.

When I stepped out of my car, I expected to be bombarded by a sales person. Not the case at all. My husband and I were given time to locate our Jeeps of interst and discuss our options. And wow we had lots of choices and options. We worked with Fred Clark primarily but all were courteous and amiable. I"ll be back with my daughter to assist with her purchase, she just needs to get a job! Patricia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Jeep

By Rubbleshiva2! on 6/2/2019 at 4:14 PM.

Jess was super helpful considering it was my first time buying a new car. She went to extensive lengths to help me get approved and into the JEEP I wanted! She’s the best around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lease financing

By e.ricker@me.com on 5/18/2019 at 2:48 PM.

Mike Hollis was a pleasure to work with. The process of financing my vehicle was quick and painless. I am extremely happy with the service at Jeep Bournival.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful - Jeep focused

By skirak on 4/26/2019 at 12:52 PM.

Unlike other dealers of Jeep, this dealer is Jeep-focused, well-informed which is why I chose them over the other multi-manufacturer dealers that did not have the salesforce or service centers that were not as knowledgeable in both the buying process and service reputation.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By scouture1034 on 4/21/2019 at 3:09 AM.

Great overall experience, I walked in with a very demanding list, and talked to Fred he listened to what I wanted and was very helpful in showing me what I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Awesome

By Olbetsy on 4/18/2019 at 5:28 PM.

We got a fantastic deal on our new Jeep, which we love! All of the people from Fred, our salesman, and up were friendly and a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Jeep Dealership

By Mike, Hampton NH on 4/6/2019 at 11:40 AM.

Bournival is the only place I will buy my jeeps. I’ve bought 7 Wranglers, a Commander, and several Grand Cherokees from them over the last 27 years. Inventory is always the best, service department and Mike are exceptional, Jess in finance does an amazing job, and the sales folks I work with are very fair, highly knowledgable and will work really hard to get you into a Jeep in a range you can afford. Jeremy and Dale are really good guys who are helpful and motivated, and they handle the whole process fairly and professionally. I’ve never had a bad experience there. Can’t say the same for some other dealerships I’ve used for other vehicles. Mike Hampton NH

I would recommend this dealer.