Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
3  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IT WAS A LONG TIME COMING~

By Lee 68 on 7/19/2018 at 11:10 PM. Helped by David R, Pete H, Jeannie H..

I recently chose to trade in a Subaru for a newer Crosstrek. The patience, knowledge, and professionalism I rec'd resulted in an enjoyable experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

bought a car that i later discovered was wrecked

By Ed Lippl on 10/11/2017 at 1:43 AM. Helped by Mac.

Purchased a vehicle from Bowser with a clean car fax - no accidents. After taking the car home and looking it over really good I discovered that it had body panels replaced. I took the car to Bowsers body shop to inquire about the repair and they said that they repaired the car three months before it was traded. Funny how the same dealer repaired the wreck but didn't report it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Subaru dealership in Pittsburgh

By subaru232 on 3/15/2017 at 2:41 PM. Helped by Mike Falcone.

I shopped at several places in my search for a car, but this place was the place I wanted to buy from the most. I was mostly searching on price, too, and they wound up being my best one. From day 1, my salesman spent time after-hours to show me the cars, which he didn't have to do. But he was very knowledgeable and when he found out I was an engineer, he made a point to open the hood on the different cars to show me technical and safety features, which I really appreciated. Once I decided, I started shopping around Pittsburgh, but most of my experiences were sour with other places, or at best palatable. Only Bowser had the kind of atmosphere I actually kind of wanted to buy from, the other guys I felt pretty cold about. Finally, I got a call and they had damaged the car I was looking at...bummer. But instead of lying to me, they 1) told me the whole truth, and 2) bent over backwards to give me the original deal and 3) didn't pull out any last minute tricks. I was seriously floored by how great it was to work with them. I will refer people to this place because it made the stressful process of buying a car a lot more bearable. Halfway through the buying process, I lost all hope in dealerships not being shady, greasy places. Those things, this place is not.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Complete Waste of Time

By E P on 12/29/2016 at 12:17 AM. Helped by Margaret, Scott.

Beware of this place. I had an agreed upon price, and an appointment to look at a car. I even asked the sales team to contact me if something changed (e.g., car was sold) as I had a 2.5 hour trip to the dealership. Upon arriving, I was told the car I had inquired about was sold! They tried to cross sell me another vehicle. Thanks for wasting my day!

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Excellent sales team

By still-looking on 8/7/2015 at 10:49 PM. Helped by Moe.

It was nice to see a pro team of no nonsense sales folks excel at their profession. They were prepared and courteous, and never resorted to any high pressure tactics.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience at Baierl Happy Fathers Day

By howard graham on 6/21/2015 at 6:29 PM. Helped by Kari Bob and service center.

I picked up my brand new Forrester at Baierl Subaru on Monday the 15th Joe was with me he is the guy I met a Baierls when I was ordering my car. I ordered it in March 2015 and this June. He was there with his cousins car getting service. He was now with me to pick up my 2000 Buick LeSabre he loved it as much as I did beautiful he said..Buick After signing for my car. I was shown everthing on my car they even took a picture of me and the car and emailed it to me.. When I arrived at home and my wife arrived home she noticed there was a scratch on the bottom of the cargo carrier. I called Kari and was not able to get her so I was connected to Bob the sales manager. Told Bob about the scratch and asked if Service could fix it. He said bring it up and I will have them look at it. I said after I eat I would be right up. Witthin a half a hour Kari called and said she was glad to get me before I left she said service said they could not fix it and a new one was ordere and will be there by Thursday.to Baierl with two extra large Pizza's which I had in a container to keep warm. When I walked into the showroom the receptionist said Mr Graham how are you doing Kari is in her office. Walked into her office saying pizza delivery man is here.Well everyone in sales service and administration was served and so was I with a great reinstallment of my cargo carrier. Everone loved the pizza and I toldem I love the service. My hand was shaken by all as I left and I knew I made a great choice stopping at Baierls Subaru. Great job guys and gals see you when I need a oil change or service. They knew I was happy Thank you Baierl and all your team I always will appreciate you Howard Graham

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

purchase of 2015 Subaru Forester

By carlhm on 4/9/2014 at 12:36 PM. Helped by Denny Costello.

My purchase of 2015 Subaru Forester from Denny was a pleasant low key no pressure experience. I was apprehensive about the process but he was GREAT! I will most certainly return to him for my next purchase and recommend his service. He gave me a very fair price right from the beginning, far better than other dealers. I am very pleased! This is my very first Subaru!

I would recommend this dealer.