Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.9  
Quality of Work
5  
Service
2.8  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people, great trucks

By Roman K on 10/21/2019 at 4:38 PM. Helped by Frederick, Ashley, and Bobby.

It's hard to put into words the feeling you have when you're hunting for something and finally find what you're looking for at a price you can afford from a person or business that you get good vibes from.... but I'm going to try. First, a little back story. I started my truck search in early October, and after a week (or 2) of "research" had finally decided that I wanted a Ram 1500. My father worked in car sales for years and had schooled me to the ways of the crafty salesman so I was prepared to visit lots and do battle with whoever tried the sneaky tactics salesmen use to convince you to buy more vehicle than they can afford. I probably reached out to 20 car lots over a radius of 200 miles (no exaggeration), weeding dealerships out who either insisted that I visit their lot before talking numbers or presented with poor customer service off the bat. My last phone call, the day before I bought my truck, was to Boyd of South Hill. My first contact with Boyd was through Ashley, she was exceptionally courteous and possessed base knowledge of the truck I wanted. This might seem trivial but it's nice to call a dealer lot and get immediate responses on the make, model, availability, general price etc of a vehicle. Too many lots I contacted, the initial person would respond "uhhh, I don't know... let me transfer you to X". TIme is valuable and car buying can suck, so I don't want to waste it being shuffled around person to person. Ashley put me in touch with Bryan. I was fully prepared to do the "song and dance" with him but it wasn't necessary. Bryan was disarming and helpful. He picked up on my straight forward "don't screw with me" tone and bluntness but instead of becoming defensive he remained professional and after a brief exchange to figure out what I wanted and determine the availibility of the truck, we began talking business. 30-45 ish minutes after I called Boyd, I was hanging up the phone and knew that I would be riding out to their dealership the next day to take delivery of that truck. On my way up, I messaged Bryan to confirm our appointment but also open the door for him to inform me that I had in fact been dreaming and the deal was too good to be true. Nothing of the sort happened. Bryan put me in touch with Devin, the salesmen would who show me the truck, discuss features, and go over any questions regarding the specific model. When I arrived at Boyd, there was no tricks, no gimmicks, no "we have this extended warranty plan", no "that price I quoted you over the phone didn't include...". Everything was as it should be. Devin and Bryan were courteous and despite me showing up at their closing time, stayed to seal the deal. I never felt rushed or pressured. In fact, I probably rushed them some because it was late, I was super excited about the truck, thinking about the drive back home, and I was ready to eat. I live in Roanoke, VA. The Boyd lot is in South Hill- over 2.5 hrs away- and all the GPS routes take you through windy, back country roads. Beautiful farm land packed with deer (and a odd dog that walked right across a 2 way) but not necessarily where I want to be driving at night in a brand new half ton pickup. I had to get a ride there to come back home with my truck. After dealing with the folks at Boyd I would travel there again without hesitation to buy my next vehicle. Most people are shopping for cars online now, because car salesmen are consistently ranked amongst the least trusted professionals, and no one wants to be scammed when you've got thousands of dollars on the line. My experience with Boyd was different. The internet is very useful for narrowing down your options and gathering information but there's no replacement for walking on a lot and sitting in the vehicle you want. I would recommend anyone in the car buying market, that is within driving distance of Boyd, to give these folks a call. Big thanks to Ashley, Bryan, Devin, Fred (in finance), and Bobby for making this enjoyable, explaining everything clearly, and staying late on the weekend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and great place to buy a car!

By April on 9/9/2019 at 8:25 PM.

Buying a car can be very stressful but that’s not what happened here. I worked with Devin to trade in my old car and hopefully buy a new one. He was very kind and helpful. He even washed my new car before I drove because the cleaners had left for the day. Great place!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is definitely your go to place

By mzsimmons1988 on 9/9/2019 at 6:53 PM.

Devin worked with me all week to get me the car that I wanted. I highly recommend that you go see Devin. He responds quickly to all of your questions and he is very patient and determined to get you what you need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience!

By masseybrendap on 9/3/2019 at 4:48 PM. Helped by Fred Goode.

Devin definitely was familiar with the car we were interested in and explained the features very well. There was no pressure to look at other models. He understood our goal and did not try to influence us otherwise. He was both personable and courteous. The dealership was welcoming and appreciated our business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service

By jasondarden13 on 8/3/2019 at 10:25 PM.

We had a wonderful experience. The team here was excellent to deal with and they were very helpful and were not pushy like most places. We Highly recommend this place if your in need for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best care and quick service

By rbake022 on 7/30/2019 at 1:38 AM. Helped by Fred Goode.

The people at this dealership all pitch in together and help the customer in every way they can. I was over pleased with how well I was treated and how quickly they got the ball rolling on the purchase of my new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Devin is awesome

By eleesha chaney on 5/29/2019 at 3:03 PM. Helped by Frederick Goode.

Such a great a home feeling place! From the moment we walked in. My husband doesn’t talk much but he opened up and everyone was nice to our children. We will definitely be return customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT

By brewer0220 on 5/29/2019 at 3:01 PM.

DEVIN WENT OUT HIS WAY TO HELP ME WITH MY PURCHASE SO EASY TO DEAL WITH . THANKS FOR EVERYTHING. YOU WILL NOT GO WRONG WITH THIS DEALERSHIP.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Ken on 4/21/2019 at 7:20 PM.

Everyone was extreamly helpful. I actually live 150 miles away but they had what i wanted and the price was well below what i had been looking at. I asked for some pictures of it and extra info before making the trip and got everything i asked for fast. Once there it was no pressure, everyone i spoke to was helpful, and i drove away in a new Ridgeline.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!!

By Marilyn on 3/25/2019 at 1:27 PM.

I had an amazing first time buyer experience with Boyd dealership, My agent Devin and his team created a smooth and easy transaction with my best interest in hand.. Thank you for everything !

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Worst service department ever!

By crewezoo on 3/23/2019 at 11:48 AM. Helped by Will not name names.

The service manager knows nothing about mechanical things nor knows how to run a service department. On top of that she is rude. They had our truck for over a month and kept saying they hadn't had time to look at it. We ended up having to track down the owner (owns multiple dealerships). We then heard later from them and said our truck had a problem that the truck didn't even have!! They didn't know if they could fix it. Since the truck was still driveable we went and picked it up. We took it to a local mechanic and he had it fixed in 3 days and it only cost a couple hundred dollars. Boyd dealership charged us $110 to do nothing!!! Absolutely absurd.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT!

By Ryderl88 on 3/16/2019 at 6:42 PM.

The experience is simply fantastic! The process is quick and painless! I could not be more pleased with my purchase :) Thank you Devin for everything!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever.

By Mike on 2/10/2019 at 1:39 PM.

Devin made this experience one of the best we have ever had. He got us the best possible deal and really cares about his customers.. Hard working young man. This young man will go far in life. Proud to have been able to do business with him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Please with my ourcase.

By 2016Ram1500 on 2/5/2019 at 11:07 PM.

From ever since I saw that vehicle on CARGURUS, I contacted Mr. Devin through CARGURUS and a response was it is still available! Is there a time that would work for you to come in and have a look at this truck? So I did made time. Mr. Devin was very professional when I purchase the 2016 RAM 1500 Limited. He was very pleasant and he is a very heartwarming person to work with. He went backwards to see I get a very good price on my backup key fob ordered for my vehicle and my purchase when smooth sailing. Every time someone ask me about at work where I bought this beautiful truck I say Boyd Chrysler Jeep Dodge Ram of South Hill, VA. Great Job Mr. Devin Evans, Keep up the good works at Boyd Chrysler Jeep Dodge Ram of South Hill, VA.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Deven

By Young lorna on 12/22/2018 at 10:26 PM.

Devin was very professional with our purchase of our vehicle today, a smile on his face at all time, we will go back again when purchasing a new vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A second chance at something new

By Nancy on 12/19/2018 at 12:17 AM. Helped by Fred G.

The salesperson and the entire dealership staff were able to provide impeccable services and options to less than stellar credit. They will make you feel like you are worthy of a new vehicle with poor credit and offer the best possible options to re-establish credit worthiness.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very happy

By Angelia623 on 11/26/2018 at 11:11 PM.

I had a Very pleasant experience and the staff was very friendly and knowledgeable. Would recommend to anyone looking to purchase a reliable vehicle. thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best!

By TorieR on 11/26/2018 at 8:07 PM.

I went into this not really knowing what to expect, being it my first time buying a car. Devin was so helpful and reassuring! He explained everything down to the finest details. Seriously the most accomadating place. I can’t wait to shop for a new car with them in the future! ??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By Summary8349 on 11/21/2018 at 3:41 AM.

Devin took amazing care of my parents. We just happened to find the car on Facebook Marketplace and he immediately took wonderful care of my parents. Gave them the best deal on an amazing car! My next purchase will definitely be with Devin! Oh and the car is beautiful!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Awesome experience

By Kat G on 11/19/2018 at 10:07 PM. Helped by Fred the finance manager.

From the time Devin Evans met me in the lot until we wrapped up the deal.... past closing time. I never felt more comfortable making a major purchase

I would recommend this dealer.