Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
2.6  
Overall Experience
3  
Price
3  
Quality of Work
2.6  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Worst experience ever

By Cmoffat on 8/15/2017 at 5:39 PM. Helped by Finance.

My husband and I purchased a ford pickup on our way back from Albuquerque. We were not from the area and requested that our tags be mailed to us. The tags expired on 8-11-17 and we still don't have tags as of 8-15-17. Their phone system is totally automated so you never get to talk to an actual person. When you finally do get to the person you are looking for, it goes straight to voice mail and no one ever calls you back. We now have a vehicle we can't drive. The moral to this story, don't by here if you don't live in Los Lunas because this is a very poorly run organization.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Great service

By jacash10 on 12/16/2016 at 11:21 PM. Helped by Jacob C.

Prompt service and great customer friendly service tech, Jacob Carriaga.. I would recommend Brad Francis for all your service needs. Honest professional service..thanks Carol Y.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An SUV dream

By Heather R. on 10/26/2016 at 12:15 AM. Helped by Ryanp.

Thanks to the salesman, Ryan, and the finacial manager I was able to land a great Ford Explorer at the right price. I'm so glad I got the vehicle that I've always wanted, and now need for my growing family. Thank you Brad Francis Ford! :))

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!!!!

By Amber Baldonado on 10/22/2016 at 6:54 PM. Helped by Robert Garcia.

Robert Garcia had the greatest customer service!! Such a great experience! He was not pushy or uncomfortable to work with. If your looking for a great experience to buy a car without the pressure ask for Robert

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Immature, untrained, poor customer service - no apologies

By ckthis on 3/3/2016 at 9:22 PM. Helped by Vince and whoever I spoke to on the phone to make the two appointments..

I called twice and spoke to them twice to set up an appointment so they had two opportunities to get it right. I drove 50 miles to get the work done and was told by Vince that they couldn't do it because they would have to order the parts and it would take a month to get them in. I made the appointment a month in advance..;..they knew what they needed to do....but they said they didn't have the VIN. I spoke to them twice!!!! they could have asked. No apologies at all. Somehow Vince made it sound like it was my fault - that is not good customer service. They will never get my business again.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service

By Pissedoffcustomer on 9/9/2015 at 5:21 PM. Helped by Vince Montoya.

I took my 2011 ford edge, which was bought there, to get the touch screen replaced. The software failed and was under an extended warranty. I started dealing with this about a year ago now. I took 4 one hour long trips to Los Lunas just to finally get it diagnosed and when it was it took another month to get the part in. My health took a turn for the worse a little time before my appointment with them and I couldn't make it. I was able to get another appointment made 9/7/2015, Labor Day. I asked when I made the appointment if they were for sure going to be open, Vince Montoya the service person I had been dealing with said "yes, we'll be here." I drove down to Los Lunas, another hour drive, to find their doors closed to service department and sales only open. Talked to a sales rep that was very sorry for the trouble they caused and that he would tell the general manager and have him call me. That call never happened. Called this morning to talk to Vince again and he put me on hold for 13 minutes before I could even talk to him. When I finally did he wasn't sympathetic at all just simply said "oh yeah, we were closed" ?? spent more time on the phone waiting for him to get his xxxx together I guess and I find out that the part isn't even there. So right now I am waiting for him to call back and let me know when the part will be in and when I can make another appointment to get this fixed. Once this gets fixed I am done going there for anything. They don't know their butt from a hole in the ground, and believe that they aren't at fault for xxxx. My advice to anyone car shopping out there, don't buy a vehicle from them, because when something goes wrong and you need it fixed they'll take their sweet time to do it and most likely will make you come back multiple times.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never deal with these guys

By Robebak1 on 5/18/2015 at 12:52 AM. Helped by Manager.

These guys are shady they would not even tell us the price of the used trucks they just kept pushing to pull credit reports then when they did they tried to sell us a truck with very high miles it was maybe in good condition it's blue book for retail was 10k and they were trying to sell it to us for 17k and kept saying it was a good deal and also kept pushing us to buy it never deal with these idiots

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never Buy for this dealership

By godslove77 on 10/27/2014 at 6:36 AM. Helped by Damon stevie service manger.

Brad Francis I would not recommend to anyone. They work very hard to sell you a car, but after the deal is done and you need further assistance no one will be available. Trying to reach some one there is a job by its self, I would leave message after message no return call. It became so bad I would have to take off from work and drive to the dealership which is 22 miles away from my home. Oh!.. and another thing make sure you read over all contracts deals made with you, because if you don't and something happens you will be put in a Trick Bag and everyone will suddenly have THE I DO NOT KNOW SYNDROME. That dealership needs a new owner, Chevy and Ford need to be ashamed they have someone like these people representing there American Name. Shame on you Brad Francis and your staff." Sad Thing about all of this I am a disabled Veteran", who was hoping to be treated with a little more respect then what me and my family had been shown by that dealer ship.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I walked into this dealership with Low expectations to...

By AnibalLopez1982 on 11/15/2013 at 7:02 PM. Helped by Fabian Quevedo.

I walked into this dealership with Low expectations to getting A vehicle. I was greeted by Fabian Quevedo. I explained to him that I have A repo and low credit rating. Fabian assisted me in looking at the inventory they had and he worked with me to be Able to drive out in A much better and needed vehicle than what I had. I traded my old truck in and put A low Down payment and I drove away with A 2010 Ford Focus. my payment are within my budget and I'm grateful for the assistance I received from Fabian and Brad Francis Ford. I recommend that people go in and check out this dealership and Talk to Fabian.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
2   Overall Experience
1   Price
4   Quality of Work

Went into the dealer for a synthetic oil change and tire...

By davidac on 2/20/2013 at 3:01 AM. Helped by Unknown.

Went into the dealer for a synthetic oil change and tire rotation. Was told that there was a "works" special for 29.95, but for regular oil. Was not told that there was a national campaign for a "works special with synthetic oil" for 39.95 with a $10.00 rebate. Imagine my surprise when I saw an ad on national TV for the works with synthetic oil, only three days after having the work done. I went online to see how long this special was running and saw that it started on Feb 1 and will run through March. Instead of a net cost of $29.95 plus tax I got to pay $69.61 plus tax. Congrats to you Mr. Dealer, you got me for forty bucks. I guarantee you however, that I won't ever come back into your shop again. Sure I bought my car there, but that won't ever happen again either. Not only that, the oil change, and tire rotation took one hour and forty minutes. Not only did I lose a bunch of time, I also lost $40 of my cash.

I would not recommend this dealer.