Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4  
Quality of Work
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Dmussel on 4/2/2019 at 2:23 PM. Helped by Brandon.

They always take care of there customers.... we bought 3 vehicles there and will again! The service department is great and take care of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HAD AN

By Casey on 1/17/2019 at 1:11 AM. Helped by Almost all a very friendly atmosphere.

HAD A GREAT EXPERIENCE FROM SALES TO SERVICE VERY EASY TO WORK WITH EVERYONE THERE WAS GREAT TO WORK WITH EVEN DOWN TO GOING OVER THE VEHICLE TEST DRIVES ALL QUESTIONS ANSWERED GOOD PRICING ON TRADE INS AND JUST A FRIENDLY DOWN HOME FEALERSHIP

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Samuel

By Smooch on 9/26/2018 at 10:51 PM. Helped by Samuel.

Had a great experience trading vehicles today at Brandon Reeves. Samuel came out in the rain to help me. He answered all of my questions and helped me from start to finish with the trade.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very Unhappy

By Filip on 8/23/2018 at 10:07 PM. Helped by Brandon a d Mariam.

Brought in my vehicle today to sell it for the guaranteed KBB instant offer cash price, and the dealership did not honor the KBB. They wanted to give me $700 less for what the offer said. Will contact KBB and definitely ask them why they do business with you guys when you don't value the offer. I guess you guys are just trying to get customers in door. Will bring my business somewhere else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brandon Reeves Sales

By Daveski on 7/3/2018 at 4:03 PM. Helped by Rodney Michaud, Wil Vinson.

I would like to thank all the sales and finance personnel for there exceptional service and understanding when it comes to auto sales. Thank you especially to Rodney and Wil!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great owner

By Brandi on 4/27/2018 at 9:58 PM. Helped by Brandon Reeves.

Brandon, the owner, is a great guy. Is a family man and likes to help. I didn't feel comfortable with one of the sales guys (whom is no longer there), and Brandon took care of me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They're Great!

By Pleiades87 on 9/2/2017 at 12:34 AM. Helped by James, Rodney, Brandon.

These guys were great all the way around. I actually didn't end up buying what I came there for, although they did have it pulled up out of the rain and waiting on me when I arrived. The car was beautiful and they answered all my questions. I loved the car but they showed me another one that I thought was "out of my league" but they got me financed right where I needed to be. They let me drive it to my house and show my dad. It was fun and these guys had me laughing the whole time. The owner, Brandon, even came over and sat down with us and I could tell he was a real down to earth, genuinely nice guy. Anyway I'll definitely be back here if I can for my next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Place

By Cristina Love on 6/26/2017 at 8:23 PM. Helped by James Conelly Rodney Machaud.

Great place to purchase from! James, Rodney and Joe are great to work with!!! Very friendly and ready to help with any needs. The service department is wonderful too!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Fast and Easy

By cf on 5/10/2017 at 10:35 PM. Helped by James.

I found a vehicle I wanted to test drive. I called and thy it had it ready for me when I got there. The car was perfect. We decided to purchase it. Came back a few hours later and signed paperwork in less than 15 min and were on our way. Excellent service and sales were not pushy at all. Just very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

uh-MAZING Service!

By AmberAustin on 4/11/2017 at 5:55 PM. Helped by James.

I have been in the process of looking for a nice Honda Civic for several months now with no luck. I saw a beautiful Honda Civic Hybrid last night online at Brandon Reeves Auto World and it was in our price range. I went to the dealership and met James. He was extremely helpful and I now am the owner of a beautiful Honda Civic Hybrid. James....THANK YOU!!! If you are in the process of looking for a nice pre-owned vehicle, Brandon Reeves Auto World is the place to be!!!!!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Easy transaction

By Chevy_SS_Smitty on 4/9/2017 at 8:53 PM. Helped by Rodney.

My experience with Brandon Reeves was pleasant & painless. I asked for several individualized request to cater to my purchase style & every one of them were met. The whole process took about 2 hours and that includes the test drive.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Biggest mistake ever.

By Badcar on 2/20/2017 at 12:19 AM. Helped by Sales man and manager.

Bring a mechanic with you if you want a good used car. Once you leave the place with the Lemon, BR will not help you.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Extremely Dishonest

By ResoRebel on 11/3/2016 at 11:31 PM. Helped by Rodney, Cristina & James.

I told them up front that I didn't want a rust bucket. They assured me that the vehicle was tip top so I drive and hour to check it out. One look underneath and I didn't even bother to test drive it. I did find another vehicle that I liked but before I could even test drive it, the salesman started lowballing me on my trade to the point of saying there was a problem with the title(branded title). I called the title department at my bank and there was absolutely no problem with the title. They offered me $7500 for my trade which was $4000 below another dealerships CASH offer!!! These guys are bottom feeders. Complete xxxx. Beware!!!! You don't want anything they have!!!! They sell JUNK and when they can't find anything wrong with your trade, they start making things up!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

misrepresented

By angry on 8/25/2016 at 1:17 AM. Helped by cant remember.

Truck sold as mint, with a price tag to match. later find out the bed had been swapped to hid the work it had done as a service truck in Texas. Beware of the Texas auction trucks, get the computer check by a dealer for previous tunning. It is too easy for theses scam artists to swap beds and return a truck to stock to hid how much work it has done. I learned the hard way this time.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Mid-advertised and definitely under-represented

By Disenfranchised on 2/21/2016 at 2:32 PM. Helped by Danny Faile, Bobby in service.

I purchased a $40,000 truck from Brandon Reeves Auto World and in the 12 days of ownership, I have driven it one day without issue. I cannot get any timely cooperation with my requests for service and am beginning to be treated rudely. This truck was advertised as having accessories that are not present. When inquiring after the purchase, I was told "Sorry, you had a chance to look it over before you bought it." If you buy a vehicle here, make sure you look over it with a fine-tooth comb and don't expect any issues to be corrected reasonably.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

an unsafe vehicle

By CarShopper369 on 1/1/2016 at 5:19 PM. Helped by Sales.

I will sold an unsafe vehicle by this dealership. Do you left wheel broke off while driving. The mechanic told me that the right wheel would have broken off in a matter of time because they put on the wrong lug nuts and the lug nuts were all lose anyways. This also resulted in multiple fatalities. They will not even pay for the repair of that I had to repair. They should be put out of business.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
5   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

If you buy here - make sure you have a good mechanic

By Matt Floyd on 12/27/2015 at 2:40 AM. Helped by Danny Faile.

Very smooth process until I actually got the car home. I drove over two hours from South Carolina to purchase a Caliber SRT4 that seemed to be in great shape. I have two small boys at home so I was a bit rushed, but the car SEEMED to be in good shape, I mean, it only had 44K on the odometer. Once I returned home the problems began. The first problem came up when I tried to fill the car up at the gas station. The valve in the gas tank is broken so you cannot put more than a half gallon in at a time. I have worked in the automotive industry for many years and have always filled up my customer's tanks upon a purchase, so I would think this would have been caught. Summary - Car needs an $850 gas tank. The car also has a loud whining sound at the bottom of the engine. I could not figure out the noise and took it to a dealership and found out that the timing chain is hitting the guides and if it breaks it will ruin the entire engine - that's another $980 bill that I will have to deal with. While the car was on the lift at that same dealer, they noticed the ball joints are completely shot and will need replacing as well. I called and emailed the dealership about these issues since I have had the car less than three weeks, and have never heard from them. It is painfully obvious that no one inspected this car, and if they did, I would like to have some of whatever they are on. I thought I was buying a reliable car and ended up with a yard ornament until I can muster up $2000 to pay for the problems that should have been fixed by a so called "reputable dealership.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Repeat Customer Experience

By danny.jordan.90 on 9/26/2014 at 2:58 PM. Helped by Chris Griffin, Brandon Reeves.

I have bought three vehicles from Brandon Reeves Auto World and have been treated fairly and as more than a customer each time. The staff is very knowledgeable and considerate of keeping the buying process simple and pleasant. More importantly than getting a good deal, there has always been service after the sale. I highly recommend Brando Reeves Auto World for a great auto buying experience.

I would recommend this dealer.