Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

SERIVCE DEPT SUCKS

By Maurice Griffin on 7/18/2019 at 12:27 PM. Helped by Austin, Carlos & service manager Dick.

Cant do "0" So VW Brandon offers an oil change for $49.99 BUT that's for select vehicles. You click the view details for the specific vehicles that qualify for the discounted oil change. No cars are listed no years are listed so they want you to assume that you know this already. 2018 GTI 10K oil change $100 .... HA! So I ask them to look at their own website to view what they have posted on there... They refused to see what I was talking about because they know it only applies to select cars not the new models.... Well please tell me what models this coupon applies to ... they kept telling it doesn't apply to my car... I strongly do not recommend this deanship for service! This is my second time having issues with this place and I will never bring any of my cars back to this xxxx hole.... Austin, Carols & Dick I will do whatever it takes to make sure you dont get customers in there for service

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest, corrupt, and money hungry

By vwdealer1 on 6/26/2019 at 2:15 AM. Helped by David Trusty.

This dealer is the most dishonest i have ever seen or dealt with. They will hit you with multiple fees and always try to confuse you so you don't know what is what. When you start to ask questions, they act up and say to trust them and not to worry. Be aware,stay away and find another dealer! I promise that you will regret it, if you do business with this dishonest dealer.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Beware of bogus fees

By John5880 on 4/17/2019 at 7:53 PM. Helped by Sales.

Based on actual deal presented to me. Starting point was MSRP of $31,225 which includes the Destination Charge of $895. Added to this were a $995 Destination Charge (not just an overcharge of the actual amount, but was already accounted for), Brandon VW Advantage for $1,795 (a "protection package" that they put on every new vehicle which is pure profit as the actual value of this is at best $200, not the claimed $4,700 for terrible quality products, haphazard application, and zero value items), and a $999.99 Doc Fee for a total of $3,789.99 in added fees for no added value. These are separate from the actual tax, title and license fees which are listed separately. Make sure you receive and review a detailed proposal before you buy here to know exactly what you're paying for the car, and not just a bottom line price or monthly payment. The destination fee is pure dishonesty, protection packages should not be applied to every car at the dealership, they should be optional so any informed customer can decline, and doc fees are not charged by all dealerships, and even of those who do, this is the highest I’ve seen. These are all nearly 100% profit to the dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Liars!

By boyntonchas on 3/1/2019 at 10:50 PM. Helped by Harris.

The salespeople lie and their managers could care less. I was told every used car came with a 90 day warranty and that the car I was interested in had a full service history. The car had no warranty and I drove 4 hours to buy it. The service history was in their possession but wouldn't let me have it, they refused to make copies without the recent owner's name, so I was denied over $15K worth of records. They just shouldn't be allowed to represent any manufacturer!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Added almost $2500 to advertised price

By MJ on 3/1/2019 at 3:54 AM. Helped by Ben Amara.

This dealership added $1595 (Advantage fees) plus another $999.99 (Documents fees) to the advertised price. Total price manipulation, they lower the advertised price to gain great deal ratings from car websites then tack the extra fees. Ask for a total price before you make the drive to see their cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW CREW IS AWESOME!!!!

By Maurice Griffin on 2/18/2019 at 4:39 PM. Helped by ALMA, GENE, ALEX & HUGH.

CHANGE IS GOOD!!!! IT WAS JUST LAST YEAR THIS TIME I CAME TO THIS DEALERSHIP TO PURCHASE A GOLF R. LETS JUST SAY I HAVE GIVEN THIS DEALERSHIP MANY CHANCES TO EARN MY BUSINESS AND FINALLY THEY HAVE THE RIGHT PEOPLE THERE TO DO BUSINESS WITH THE PEOPLE THAT LIVE IN BRANDON. THIS WAS A CHANGE FOR THE BETTER AND THANK YOU GENE, ALMA, ALEX & HUGH.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest dealer stay away

By rippoffcustomerbybrandonvw on 10/3/2018 at 7:23 PM. Helped by Joshua Carela , David Trusty.

this dealer are the most dishonest i ever deal with. they will hit you with multiple fees. stay away find another dealer. or look for another car make. I guaranty you will regret if you do business with this dishonest dealer

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Did me Right

By molesy56 on 9/29/2018 at 1:28 AM.

I had issues the first day withe finance manager the day before but Alphonse called me the next day and made sure I was happy with the deal. Ask for him by name I wouldn't see anyone else!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very rude and poor service department

By timothydover on 8/20/2018 at 2:46 AM. Helped by carlos melendez.

We have owned a 2008 Jetta for 6 years. About a month ago the A/C started acting up. ( which I know is a common problem for these vehicles). We both work full time jobs so I don't really have time to put the car down for that kind of troubleshooting and repair. So I made an appointment with Brandon VW to inspect and repair. We had chosen Brandon VW because they work with a rental car company since we knew we would need to leave the car there for a couple days. My wife arrived at 430pm (her appointment was at 440pm). When she went to check in the service writer (Carlos M) told her it was a little late in the day to do a repair like that. She said she had to work and this was the appointment we had made knowing it was an A/C problem. I arrived at 530pm the car was already inspected and was told by the service writer that the compressor relief valve was leaking so the compressor and misc components needed replacing. I asked what it would cost. 40 mins later (630pm) after having to track him down, he finally showed me a scratch piece of paper with some numbers scribbled on it saying it would be $2100.00. This is what I expected so I said fine (knowing the troubleshooting was wrong) but the repair would fix the system. Then asked about a rental car and was told too late the close at 6pm. So asked is that it? We just walk home since you were avoiding use for 40mins. Was told he would call us an UBER. We just walked out the door and was left to deal with the A/C myself which is what I was trying to avoid in the first place. No customer service at all and doesn't care for you or your time. Highly do not recommend unless you like being lied to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony Guzman

By Kmcg on 7/25/2018 at 2:46 PM.

Anthony Guzman was outstanding when he sold us our VW Jetta. He was professional, quick and pleasant to work with. See him if you like to work with someone that has a strong work ethic and a sharp wit and sense of humor. Perfect balance!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Jim123 on 6/13/2018 at 10:52 AM.

Anthony was very knowledgeable and helpful. Patient with us as we were not sure exactly which type auto we wanted to purchase, new or used. He walked us through the process after showing us several options. I would highly recommend Anthony to make your car buying experience a pleasure. Janet Smith Plant City, Fl

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible.

By Daniellesmith3185 on 5/18/2018 at 5:39 PM. Helped by Hugh.

I have been in 3 seperate times with a pre approval in hand and ready to buy a car listed online for $11,200. I kept getting ridiculous quotes, twice I was quoted at $18,000 out the door. One guy told me the online price was for a lease only, when I was looking for a Certified Pre-Owned with 30,000 miles? I don’t think so. They treated my boyfriend and I like children as if we didn’t understand the buying process and just wanted to get as much money as they could from us, we were a piece of meat to them. I was hoping the third time would be the charm but I have completely given up on this VW Dealership. I will be sure to have my boyfriend tell everyone at McDill not to shop here as well as anyone I do business with at my Real Estate Office. Next time I’ll be sure to read the reviews, because apperantly this is a reaccuring theme

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Almost Sold Me the Wrong Car!!

By JNYC on 5/14/2018 at 8:08 PM. Helped by Travis Olugbodi.

This dealer almost sold me the wrong vehicle. Their stock numbers don't match vehicles listed on AutoTrader. Right before signing the last contract I asked to look at the vehicle which was in service. Ended up being the wrong vehicle. The correct vehicle was present but the the management would not adjust the price to mirror the original deal. They wanted to add on $1,000 to the vehicle certification. I honestly can't recommend this place to any of my friends for service members on MacDill Air Force Base. The salesman Travis was cool but the people above him are trying to pinch every dime. You've been warned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience..Drove from Sarasota

By Bill on 4/25/2018 at 5:02 PM. Helped by David T,Jeff,Reggie.

just purchased a 2017 Jetta SE from Brandon VW and was very pleased with the whole experience. First of all I drove from Sarasota to purchase the car and I felt I might be gambling on whether the dealer was just giving me a "come on price". The numbers and the car were exactly what they said and the people from sales dept. to credit dept. I dealt with were professional and not "pushy" whatsoever. I also want to mention I saved almost $850.00 by driving to Brandon VW plus another $500.00 by using VW credit (we had planned on paying cash). This incentive was brought up by the credit mgr. which was greatly appreciated. I am grateful to M.J. - David T. - Jeff and Reggie too! Thanks again Bill W. Sarasota

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Sheri12746 on 4/13/2018 at 7:01 PM.

Love Brandon volkswagon. This is my 5th car from that dealership. Would always recomend Nick. Service is always an acceptable timeframe. Nice waiting area also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony was AMAZING

By Fdani22 on 4/4/2018 at 2:34 AM.

Anthony helped me purchase my car. He was extremely professional and not over bearing. Buying a car can be stressful he made the experience so enjoyable. He is friendly and genuinely wants the customer to be happy. If going to this dealership ask for Anthony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept 5 stars.

By Jeannette John on 3/20/2018 at 7:24 PM.

Everyone in the service department was friendly and helpful. Jarrett was nice and responded quickly to all of my many concern! I will continue to bring my Volkswagen to Brandon Volkswagen for future service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Marie Roy on 3/20/2018 at 2:57 PM.

Jarrett was excellent, professional and provided outstanding customer service! He called when my special order part was available and made the appointment scheduling process easy! I highly recommend Brandon Volkswagen for all service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No problems

By Valder137 on 3/18/2018 at 9:53 PM.

I don't really trust anyone else to work on my 2011 Volkswagen Jetta other than Brandon Volkswagen. They are always fast and courteous whenever I need work done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basic service

By Cammyboy03 on 3/20/2018 at 12:04 AM.

I have had the pleasure of working with Jarrett Schrom on several occasions. All I can say is that he is committed to customer satisfaction, very polite, and professional!

I would recommend this dealer.