Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dishonest dealer stay away

By rippoffcustomerbybrandonvw on 10/3/2018 at 7:23 PM. Helped by Joshua Carela , David Trusty.

this dealer are the most dishonest i ever deal with. they will hit you with multiple fees. stay away find another dealer. or look for another car make. I guaranty you will regret if you do business with this dishonest dealer

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Did me Right

By molesy56 on 9/29/2018 at 1:28 AM.

I had issues the first day withe finance manager the day before but Alphonse called me the next day and made sure I was happy with the deal. Ask for him by name I wouldn't see anyone else!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very rude and poor service department

By timothydover on 8/20/2018 at 2:46 AM. Helped by carlos melendez.

We have owned a 2008 Jetta for 6 years. About a month ago the A/C started acting up. ( which I know is a common problem for these vehicles). We both work full time jobs so I don't really have time to put the car down for that kind of troubleshooting and repair. So I made an appointment with Brandon VW to inspect and repair. We had chosen Brandon VW because they work with a rental car company since we knew we would need to leave the car there for a couple days. My wife arrived at 430pm (her appointment was at 440pm). When she went to check in the service writer (Carlos M) told her it was a little late in the day to do a repair like that. She said she had to work and this was the appointment we had made knowing it was an A/C problem. I arrived at 530pm the car was already inspected and was told by the service writer that the compressor relief valve was leaking so the compressor and misc components needed replacing. I asked what it would cost. 40 mins later (630pm) after having to track him down, he finally showed me a scratch piece of paper with some numbers scribbled on it saying it would be $2100.00. This is what I expected so I said fine (knowing the troubleshooting was wrong) but the repair would fix the system. Then asked about a rental car and was told too late the close at 6pm. So asked is that it? We just walk home since you were avoiding use for 40mins. Was told he would call us an UBER. We just walked out the door and was left to deal with the A/C myself which is what I was trying to avoid in the first place. No customer service at all and doesn't care for you or your time. Highly do not recommend unless you like being lied to.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony Guzman

By Kmcg on 7/25/2018 at 2:46 PM.

Anthony Guzman was outstanding when he sold us our VW Jetta. He was professional, quick and pleasant to work with. See him if you like to work with someone that has a strong work ethic and a sharp wit and sense of humor. Perfect balance!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Experience

By Jim123 on 6/13/2018 at 10:52 AM.

Anthony was very knowledgeable and helpful. Patient with us as we were not sure exactly which type auto we wanted to purchase, new or used. He walked us through the process after showing us several options. I would highly recommend Anthony to make your car buying experience a pleasure. Janet Smith Plant City, Fl

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible.

By Daniellesmith3185 on 5/18/2018 at 5:39 PM. Helped by Hugh.

I have been in 3 seperate times with a pre approval in hand and ready to buy a car listed online for $11,200. I kept getting ridiculous quotes, twice I was quoted at $18,000 out the door. One guy told me the online price was for a lease only, when I was looking for a Certified Pre-Owned with 30,000 miles? I don’t think so. They treated my boyfriend and I like children as if we didn’t understand the buying process and just wanted to get as much money as they could from us, we were a piece of meat to them. I was hoping the third time would be the charm but I have completely given up on this VW Dealership. I will be sure to have my boyfriend tell everyone at McDill not to shop here as well as anyone I do business with at my Real Estate Office. Next time I’ll be sure to read the reviews, because apperantly this is a reaccuring theme

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Almost Sold Me the Wrong Car!!

By JNYC on 5/14/2018 at 8:08 PM. Helped by Travis Olugbodi.

This dealer almost sold me the wrong vehicle. Their stock numbers don't match vehicles listed on AutoTrader. Right before signing the last contract I asked to look at the vehicle which was in service. Ended up being the wrong vehicle. The correct vehicle was present but the the management would not adjust the price to mirror the original deal. They wanted to add on $1,000 to the vehicle certification. I honestly can't recommend this place to any of my friends for service members on MacDill Air Force Base. The salesman Travis was cool but the people above him are trying to pinch every dime. You've been warned.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience..Drove from Sarasota

By Bill on 4/25/2018 at 5:02 PM. Helped by David T,Jeff,Reggie.

just purchased a 2017 Jetta SE from Brandon VW and was very pleased with the whole experience. First of all I drove from Sarasota to purchase the car and I felt I might be gambling on whether the dealer was just giving me a "come on price". The numbers and the car were exactly what they said and the people from sales dept. to credit dept. I dealt with were professional and not "pushy" whatsoever. I also want to mention I saved almost $850.00 by driving to Brandon VW plus another $500.00 by using VW credit (we had planned on paying cash). This incentive was brought up by the credit mgr. which was greatly appreciated. I am grateful to M.J. - David T. - Jeff and Reggie too! Thanks again Bill W. Sarasota

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Sheri12746 on 4/13/2018 at 7:01 PM.

Love Brandon volkswagon. This is my 5th car from that dealership. Would always recomend Nick. Service is always an acceptable timeframe. Nice waiting area also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anthony was AMAZING

By Fdani22 on 4/4/2018 at 2:34 AM.

Anthony helped me purchase my car. He was extremely professional and not over bearing. Buying a car can be stressful he made the experience so enjoyable. He is friendly and genuinely wants the customer to be happy. If going to this dealership ask for Anthony!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service dept 5 stars.

By Jeannette John on 3/20/2018 at 7:24 PM.

Everyone in the service department was friendly and helpful. Jarrett was nice and responded quickly to all of my many concern! I will continue to bring my Volkswagen to Brandon Volkswagen for future service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Marie Roy on 3/20/2018 at 2:57 PM.

Jarrett was excellent, professional and provided outstanding customer service! He called when my special order part was available and made the appointment scheduling process easy! I highly recommend Brandon Volkswagen for all service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No problems

By Valder137 on 3/18/2018 at 9:53 PM.

I don't really trust anyone else to work on my 2011 Volkswagen Jetta other than Brandon Volkswagen. They are always fast and courteous whenever I need work done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Basic service

By Cammyboy03 on 3/20/2018 at 12:04 AM.

I have had the pleasure of working with Jarrett Schrom on several occasions. All I can say is that he is committed to customer satisfaction, very polite, and professional!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle sales

By Michelle Feduccia on 3/18/2018 at 9:29 PM.

I knew the car I wanted to see when I pulled in. Henry greeted me, immediately went to get the car, pulled it around front. I didn't feel pressured, and he was there to answer all of my questions. Overall a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kathy 123 on 3/16/2018 at 12:15 AM.

I was happy with the appt today and the friendly and polite service of Jarrett. He explained everything in detail and love the dealership. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department and service representative Jarret Schrom

By Tiguan2012 on 3/15/2018 at 3:35 PM.

Professional, friendly, well organized, well informed, and talked me through the service process. I was greeted with a smile and taken car of as soon as I walked in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Service

By Michelle Feduccia on 3/13/2018 at 2:31 PM.

Jarrett was friendly and welcoming. He explained the service and answered all of my questions. The whole experience at the dealership was a positive one.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience

By Delmar on 3/12/2018 at 2:02 PM.

Overall experienced was a 10 of 10. From custom service experience over the phone, dealing with service representative in person, waiting lounge & completion time was top notch. Jarret was very informative and friendly. I’m happy to have bought my car and Brandon VW and using them they for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Service

By Real9497 on 3/9/2018 at 1:45 AM.

I was in desperate need of a new bumper for my car and Jarrett Schrom helped me find an OEM replacement and was able to get it to me within 2 days, which was almost 2 weeks sooner than any online website. He kept me updated the entire time on my shipping and was very helpful, best service guy I’ve ever dealt with!

I would recommend this dealer.