Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.3  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By Rabbitguy on 7/3/2019 at 1:05 PM. Helped by Cameron, Neil, Chris.

Went away on holidays, only contact was through sporadic emails (Cuba). Everything I wanted was done, with quotes before work started. Managed to fix a recurring problem at no cost, and installed parts I had ordered. Great staff to talk to about your car and helpful suggestions. Although my current car was a private purchase, my next will be here.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service!!

By Keptwoman on 6/28/2019 at 11:58 AM. Helped by Service counter staff.

Some of the friendliest staff I’ve had the pleasure of dealing with!! These guys are thorough, organized and on the ball. I always know that I’m in good hands when I go there and they really seem to appreciate my business. Great customer service is alive and well with Brantford Volkswagen!!

I would recommend this dealer.

Overall Rating

3.4  

3   Customer Service
5   Friendliness
3   Overall Experience
1   Price
5   Quality of Work

Diagnosis charge

By Majo on 6/24/2019 at 9:55 PM. Helped by Can't remember.

I didn't think much of being charged an hour labour for 'diagnosis' of a problem which was obvious. The fan wasn't working on speeds 1 and 2 but was on 3 and 4. At the reception desk the mechanic said that is the resistor. Then I got an hour bill , plus the time to install it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, always friendly

By LA on 6/19/2019 at 2:00 AM. Helped by Neil Munro the service manager.

Always very friendly and helpful, they go above and beyond to help sort out any issues! They keep you well informed of their progress as well.

I would recommend this dealer.

Overall Rating

3.2  

3   Customer Service
4   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

45K Km Service

By KDVW on 6/18/2019 at 3:35 AM. Helped by N/A.

Have been dealing with this dealer for many years. Mixed emotions about it. At times, the experience has been pleasant and at times it hasn't. The staff I've dealt with have been friendly and courteous in general. However, I've encountered many unpleasant issues, such as in my most recent visit, for the 45k km scheduled service, the loaner vehicle had low tire pressure at time of pick up and I had to wait about 15 minutes (first thing in the morning, on my way to work) to have this issue dealt with. Also, the car had not been properly cleaned, empty gum wrappers in the door and cup holder, the car had not been filled with gasoline either. I realize these are minor issues however it matters when it's not the first time. Here's another example: Tail light on one side was leaking on my new Tiguan earlier this year so I took the car back to have it replaced (under warranty). After having picked up the car and driving it home, I realized that the new tail light had a crack in it! and under the tail light, there was a scratch in the body paint! They did fix everything upon return however, a proper inspection of the vehicle would have avoided this headache for me. I would recommend this dealership based on the friendliness of most staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership , Great Sales man --- Jeff Bucci

By Car_toon on 6/3/2019 at 2:39 PM. Helped by Jeff Bucci.

I dealt with Jeff. Amazing experience overall Some details for your reference - I live in Toronto and talked with Jeff about a CPO Passat 2018 that was listed on VW Brantford website - Jeff said it was sold but he could get a CPO Passat 2018 of my preferred Color and Mileage range (about $2000 below what I was getting in Toronto) - I drove to Brantford and took a test drive. - Every detail of the deal was as Jeff promised - It has been a week since I made the purchase and I love how my Passat feels while driving Thank you Jeff (and the team at VW Brantford)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always satisfied

By Zoom Zoom on 5/29/2019 at 3:06 PM. Helped by Service team.

I have always found the service department to be excellent. They are knowledgeable, helpful and professional. I trust them to do what is needed, do it well and charge fairly. They are my go to team since moving to Brantford 4 years ago.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Carguts on 4/25/2019 at 1:41 PM. Helped by Jb, and angela.

I was in to buy a used car, great sales team very efficient finance department, I was in and out with the vehicle I was looking for in a matter of a couple of days.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive attitude!

By Lemonade lover on 4/23/2019 at 11:13 PM. Helped by Neil.

Took my car in to have my snow tires changed out and the computer system went off-line. I’m sure it was inconvenient and stressful for the Service Employees, but they kept calm and did their best to get my vehicle back to me. Because they could not print up the paperwork or bill me with the system down, they promptly emailed the detailed invoice the next day and even gave me a follow up phone call to ensure I was satisfied! What could have been a negative experience was actually no inconvenience to me at all and I received excellent service and communication from Neil- great attitude and sense of humour!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied.

By Buttercup on 4/15/2019 at 11:46 AM. Helped by Cameron Dungey.

Excellent service, friendly staff and a wonderful experience. Definitely coming back, loved the fact that they even washed my car, that was definitely a bonus.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service as always

By France on 4/10/2019 at 5:36 PM. Helped by Neil, can’t remember.

VW Brantford service team is the best. They are always professional and make you feel comfortable. They stick to the quote, never any surprises! Will continue to have my Beetle services there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brantford Volkswagen

By Steph on 4/2/2019 at 9:58 PM. Helped by Cameron. Neil..

Excellent service. Very fast repair on such short notice.Did above and beyond. Always friendly service and staff. Keep up the good service and atmosphere.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

very satisfied

By Debbie on 4/2/2019 at 7:49 PM. Helped by Jeff and Angela.

Excellent service, salesman friendly, helpful and knowledgeable. Made car shopping easy and fun. No pressure to buy but super fast service. Best place yet I have bought a car from. No hassles at all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By rolferic on 3/30/2019 at 8:03 PM. Helped by Cameron, Neil,.

The repair to my vehicle required them to keep it for a second day and I was provided a loaner at no cost for the inconvenience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service attitude

By Jangles on 3/29/2019 at 9:17 PM. Helped by Cameron, Neil,.

It is hard to imagine a more friendly and competent service personnel my recent visit required a re-call installation as well as a 30 k checkup. I was served by Cameron, Neil and 2 young drivers. All four of them gave excellent, friendly and personal service. I ambalways pleased when I visit this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2014 Jetta TDI

By Pinkeye75 on 3/29/2019 at 9:07 PM. Helped by JB.

JB answered all of my questions. He helped make this purchase quick and easy. My first VW and hopefully not my last. I love the power of the TDI

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best service ever!

By Cabrio on 3/29/2019 at 9:04 PM. Helped by Cameron, Neil, Rob, Dan and Bik.

Try Brantford VW, you will not be sorry. The best service experience possible! Great techs, wonderful service reception and staff. I have dealt with Volkswagen for over forty years, all over North America and the Brantford VW service is the best by far. Service other dealers should emulate!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Treated with Enthusiasm"

By vil on 3/27/2019 at 3:43 PM. Helped by Kristen Hayes, Angela Wrigley,.

This is my 6th VW. However I was highly disappointed with VW's treatment of rust concerns on my previous Jetta and was hesitant to purchase another VW. I found a vehicle at an attractive price on the internet at Brantford VW which is over 2hrs from home. I dealt with Kristen Hayes and the entire experience was pleasant. I found her knowledgeable, enthusiastic and co-operative.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Buying Experiece!!

By LondonHappy on 3/18/2019 at 7:48 PM. Helped by JB Boniface and Angela Wringley.

This was one of the best experiences of car buying I have ever had. JB was extremely patient with all the questions we had on the car. Nothing was too much, even when we went through the process of comparing 2 different cars. We felt no pressure to purchase the car and in fact did not purchase the car until the next day. He went over and above to ensure that we were comfortable with our purchase including the price. Our overall experience at Brantford VW was outstanding and would recommend it to anyone looking.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By JSP on 2/25/2019 at 3:30 PM. Helped by JB Boniface, Angela Wrigley.

We had a great experience start to finish at Brantford Volkswagen. Our sales person was JB Boniface. He was very patient and informative. Not pushy at all. Great guy. We also dealt with Angela Wrigley who is the Financial Services Manager. She made the transaction seamless for us. When I called my insurance to let them know we made a purchase, Angela had already called and taken care of all the details. I would highly recommend this dealership.

I would recommend this dealer.