Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
3.3  
Overall Experience
3  
Price
3.8  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!!

By Kaitlin318 on 9/5/2016 at 8:17 PM. Helped by Stephanie Sherrill.

Best car dealership I have ever been to. Stephanie was very sweet and worked hard to find the jeep I liked even. Everyone I dealt with up there was extremely helpful! I love my new jeep and it was a pleasure doing business with Stephanie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying my Jeep!

By RamiGV on 8/31/2016 at 4:42 PM. Helped by Stephanie.

Stephanie was so helpful through the process of buying my Jeep. Everyone was so professional and generous. Definitely recommend everyone buying from them! They were more concerned with making sure everything fit my needs rather than just selling me something that I'd be unhappy with later. So thankful for all of them and making my car buying experience one to remember!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Very dishonest.

By 318frank on 2/2/2016 at 3:40 AM. Helped by Stephanie (sales), Rusty (service), Angie (service), Jj Duncan, (service), Jennifer (Chrysler customer care).

I purchased what I thought to be one of the top of the line ram 1500'sport on October 29, 2015. In the first 30 days it made 5 trips to the service department for issues ranging from a safety recall to the paint peeling off of the front bumper. As for the paint, I was informed that it would not be repaired under my warranty because I had used a car wash. After battling with Chrysler customer care about getting my truck repaired and being repeatedly denied I have taken my truck to 3 independent body shops. All of who came to the same conclusion.. My truck had prior damage to the front bumper that required at least refinishing which was done incompletely, allowing the paint to come off. Considering that Brennan Dodge haDakota had the truck since transport, this had to have occurred there. The next issue was a safety recall on a possible weak axle. I dropped the truck off on Thursday. When I picked it up on Friday I was given a shop invoice certifying completion of the repairs and that the removal of the axle revealed that replacement was not necessary. A subsequent vehicle inspection revealed the the recall was never performed. When confronted, Angie in service stated that it was a misunderstanding. I won't believe that. They sold me a previously damaged vehicle without divulging that information to me. They claimed to provide services that weren't rendered. I now have a $64,000 truck that the warranty for paint isn't any good and cant't claim against Chrysler because it's not their paint.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible customer service

By Jeepowner on 11/20/2015 at 8:26 PM. Helped by Service department, finance department, and Stephanie.

This dealership is not truthful and if I could change anything about my new Jeep Wrangler it would be that it wasn't bought from this dealership. They ruined the experience of getting a new car.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dealship does not take care there customer.

By Paulj30 on 7/15/2015 at 1:47 PM. Helped by Rusty, Alex and Bridget..

First of all the sale there cars to high second once you buy a car from them if something happen they take forever to fix it they give you the run around. They are very rude I will never buy another car for this dealership. They are all about sales but not about customer service this is in Ruston LA.

I would not recommend this dealer.