Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
2.9  
Friendliness
3.3  
Overall Experience
2.7  
Price
3.4  
Quality of Work
3.3  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rodney Maysingh... Super Service Manager

By Gerald Gayah on 11/4/2017 at 2:29 AM. Helped by Rodney Maysingh, Nick , Dev , G.

We purchased our beautiful Ram 1500 April, 2016 from Dixie Chrysler.... My subsequent experiences with Rodney and his team for scheduled services were extremely satisfying. He always answered my calls and gave me prompt and expert service. Furthermore, Rodney politely responded to my concerns , and was always professional and informative. We plan to purchase another vehicle in the coming year and will not have to shop around as before... we will ONLY use Dixie Chrysler ; very impressive!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

In praise of Rodney Maysingh

By Asfak on 11/3/2017 at 3:50 PM. Helped by Joe Matis.

I have been dealing many years with this dealership. When it come to servicing my vehicle , Rodney is the best at helping me. He is always cheerful, respectful and knowledgeable. Any concerns or questions that I may have are dealt with in an efficient professional manner. It’s a pleasure to have Rodney there and I look forward to many years with you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Redeemed Themselves

By camerolady on 10/18/2017 at 5:31 PM. Helped by Sean, Dannie Cleveland.

Had bought a used Car from Sean and it had a lot of problems and he was very difficult to deal with. Contacted Dannie as I was very unhappy with what my son had gone through. Explained the terrible experience we had. Dannie had investigated the issue and contacted me right away with a solution. He was very professional and was able to make my son very happy with the outcome. He went above and beyond and we want to thank him for his great Customer Service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No knowledge on the product and pushy

By AMonaghan on 5/2/2017 at 4:31 PM. Helped by Name not provided.

My husband and I attended this dealership looking to purchase a jeep. We got a sales person who took us on a test drive but admitted himself he knew nothing about the jeep. He just kept saying the transmission was "bullet proof" but couldn't specify how. He also couldn't figure out how to put the back seat down. When we went in to look at pricing, he needed to open a file to see what his log on and password were to even get into the program. Once he was finally able to sign into the program, he had no idea how to use it and had no idea what any of the features actually were. He also told us to give him our credit card so that he could show his boss that we were "serious" about buying the jeep. We said that we would not give him our credit card but he kept insisting and saying that he wasn't going to charge it just show his boss we were serious. At this point my husband and I said we were going to step outside to discuss it. We both agreed that there was no way we were going to buy anything from this sales person as he had no idea what he was doing or what we actually wanted. My husband went back inside to thank them for their time while I waited in our car. He was in there for about 3 minutes and when he came to the car he was mad. It turns out that the manager told him that he was confused by the sales person so that we must have been too. They tried to get him to sit down again to discuss details but he declined and attempted to leave. At this point, the sales person said in a condescending tone "I thought you were here to buy a jeep". That rubbed my husband the wrong way and he informed the guy that he was but that he had no idea what he was doing and there was no way we would purchase a vehicle from him. We ended up going to Vaughan Chrysler Dodge Jeep where we had the pleasure of being helped by Sherry Eskes and Daina Miller. If you're looking to be treated like family and not insulted, go see these 2 fantastic women!

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience

Very pushy salesmen , less than honest tactics .Stay away !!

By NICK ELIOPOULOS on 3/26/2017 at 12:57 AM. Helped by Arun.

I was there with my wife just looking for a used vehicle on Friday March 23rd 2017. We saw a couple of cars ,likes one of them but we had no intention of buying anything at that point because we wanted to look around some more. The ''salesman'' there by the name of Arun asked me to make an offer anyway and asked for my driver's licence and credit card. I found that suspicious so I gave him only my driver's licence. He took it along with my written offer to the manager's office. Then he insisted I increase my offer.I kept on saying no because I really had no intention of buying that vehicle or any other vehicle that day since I really wanted to look around some more. I had to fight with them for a good 10 minutes to get my driver's licence back !! And then he had the audacity to call me the next day to ask me if I was still interested in that car, I told him never to call me again and promised him that ''the market will pay him accordingly, people are not stupid.'' Bottom line : don't go there and if you do be prepared to get pushed around and pressured with dirty tactics.I cringe to think what would have happened had I given him my credit card!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

Lemon

By gongshow on 2/16/2017 at 8:20 PM. Helped by Sean.

Terrible experience Purchased a used car from the dealership. Had only 40k kilometers and looked to be in good condition, no scratches, blemishes etc. 3 weeks later the engine light came on. The person who sold me the car assured me it was under warrant. It went off a few days later so I thought it may be the gas cap or something irrelevant. Light came back on a month later. It was not under warranty, $2,000 to fix the engine only 2 months after purchasing the car. Wish I had known this is how they operate as they were no help, and ended up screwed out of 2k.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price

Very Poor Service & Customer Relations

By Jonathan123 on 1/7/2017 at 8:47 PM. Helped by Bobin Matthews.

I went into this dealership looking for a van. I met with a salesman named Bobin Matthews. He promised that he could get my a van with what I was looking for and in white. I gave them a $1000.00 deposit and signed the bill of sale. I heard nothing from the dealership after a few days. I had continuously call them to find out if they got me a van. They finally told me that there were no 2016 vans in white available anywhere. The funny thing is that I went to a different dealership the same day and purchased a white 2016 van. Jonathan Ramlal

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible Dealership

By grover on 8/11/2016 at 7:41 PM. Helped by Mike.

Terrible service department, never going back. Employees aren't in sync with each other creating major confusion over documentation. Took them the whole day to simply do an oil change...

I would not recommend this dealer.

Overall Rating

4.3  

4   Customer Service
5   Friendliness
4   Overall Experience

Rudy Ramlal Best Service Adviser

By Danimal454 on 7/15/2016 at 2:39 PM. Helped by Rudy Ramlal,.

There's another Adviser there I wouldn't deal with though. My car wouldn't start after being serviced, and Mike Rodger service advisor said to give him a second, so I waited, after 15 minutes, Rudy whom I was dealing with came back from a late lunch, and less than a minute later had a tech Start my Car. Mike had disappear. Whenever possible ask and have Rudy look after you, he goes out of his way to not only satisfy you but to make even unpleasant service visit explained with pictures and details If it wasn't for Mr Rodger, I would have given 5 stars

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Manager spoiled what what have been a great experience

By Braedonsz on 6/2/2016 at 4:28 PM. Helped by Bobin, Fabian.

I purchased a Chrysler 200 earlier this year. I love the car, but constantly think back to my experience at the dealership; I should have bought elsewhere. That's why I'm now writing this review. This is the only time in my life I had someone back out of a handshake deal, with an agreed upon price. Bobin (a manager at the dealership) and I arrived at a price on Saturday, and shook hands. When I went back in during the week, ready to buy, he told me he couldn't honour the price we shook on. After plenty of back and forth, we arrived at a new (higher) price, only after I threatened to abandon the deal altogether. Looking back, I should have. What makes this worse, is after signing the paperwork, and sitting down with the finance manager, I later discovered he had removed the remote starter he agreed to 'Throw in' at the original agreed upon price. This is the second time I should have walked, but they assured me they would contact me later about installing the remote start. That was over 3 months ago. While the sales rep I dealt with was great to work with, I would never deal with Bobin or his team again due to his tactics. There are plenty of other Chrysler dealerships in the area, I'd look into those first.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service !!

By lorrie ayles on 2/3/2016 at 10:02 PM. Helped by Colin Struth.

Just purchased a jeep cherokee from Colin S at Dixie Brennan Chrysler. Great staff and great service. Very knowledgeable and friendly. Will help you find your vehicle and do what they can to meet your needs and have you leave happy and with a great experience. Would highly recommend this dealer and Sales Consultant Colin. Check them out!! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy customers

By Peter on 1/13/2015 at 10:59 PM. Helped by Aman SAINI.

I purchased journey from aman saini she is very nice and very knowable lady. I recently purchased a vehicle with your company and I am very please with how aman saini made it happen. I felt no pressure from her at all,she was very friendly and professional. I wii definitely recommend him to friends and family. Thank you very much for putting this together aman saini.

I would recommend this dealer.

Overall Rating

4.2  

3   Customer Service
4   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

overall good. just one thing.

By dropdeaddart on 1/10/2015 at 5:26 PM.

I called ahead of time to schedule an appointment so that my vehicle was assured to go in the next day for a potential suspected oil leak. I was at work the following day and they called me early in the day to say they were working on it and would call me back later with an answer. They called me back and said they say the suspected oil leak but nothing for sure so they'd put an oil dye in and clean it up with engine shampoo and let me go. All good. When I went to pick the car up. It was blocked in by another and had too wait 10 minutes to clear it out but other then that all good and I'd go again.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Thank you Mark

By aneokly on 9/28/2014 at 10:21 PM.

I recently bought a Ram Sport. I did my leg work visiting several dealerships. Although I was unable to buy from Mark Smith at Brennan Dixie Chrysler I would recommend you pay him a visit. Mark was patient and answered many questions about several vehicles and gave quotes. He was very honest and helped me to understand to process and the financing. I will visit this dealership again. Thank you Mark for your efforts.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
5   Price
3   Quality of Work

Post sales experience.

By rick.cowan.568 on 7/2/2014 at 6:12 PM.

Pre-sale and actual sales experience was very good, Only dissapointment is I'm still waiting for 2nd key since May 1st or 2 months.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

First time Car Buyer

By JCRE on 6/25/2014 at 2:04 AM. Helped by Moe Shahzada.

Having figured out the car I truly wanted...I now had to find the best looking and most affordable model. The car I fell in love with happened to be at Brennan's Dixie and Chrysler. I have never bought a vehicle before...and after reading the reviews on the dealership I was uncertain on what to expect. But After speaking with Moe (sales Rep) I felt I should take a drive to the dealership and see the car. When I arrived....I met with Shaun the Used car Sales Manager...and right from the get go...I felt comfortable with him. A business man ofcourse...but at the end of the day...he wants to make you happy. I wasn't intimidated by him and felt comfortable negotiating in price for the car I wanted. He was helpful and broke down all my numbers and we were able to meet in the middle where we both were happy. After agreeing on price we negotiated terms...there was scratches and a few dents on the car...Shaun said everything would be taken care of and fixed. I was quoted 5.99% financing with no money down...when it came to my approval the financing team were able to get me a lower rate and my monthly payments were lower then what I was quoted. When it came time to pick up the car...everything Moe and Shaun said would be done...was! the car was nicely touched up...the dents were removed and the car was nicely detailed. They even left the car with 3 quarters of a tank full..which I thought was generous. I was very happy with the overall experience...I would recommend working with Moe and Shaun who were very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

trustworthy dealership

By muckbringer on 6/22/2014 at 11:56 PM. Helped by Alex.

Alex was a pleasure to deal with and when I picked my car up they replaced everything, even when they didnt have to. They take pride in work they do and I recommend going there first if you are looking for a car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Mike is an idiot

By Dugmadcod on 5/17/2014 at 3:08 AM.

The general sales manager (Mike ) is the absolute worst professional to deal with. As long as everything is perfect the dealership had no problems and once the manipulation and deception started they showed they're true colours. The games they played were unacceptable an intolerable. I would never recommend this dealership to anyone searching for a vehicle as they're nothing what they advertise to be. They definitely do not care about anything but the all mighty dollar. I work for a large company of about 7000 employees and I'll make it my mission that they all know not to do business with this dealership, word of mouth spreads fast. I hope you read this and keep an open mind as there are plenty of other dealerships in the area that will put the customer first and not disrespect their customers the way some of their top management employees do.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

truck purchace

By armand.lalande.7 on 4/30/2014 at 11:11 PM.

amazing, ossom, treated like people not a mark, pleasant, friendly, down to earth, amazing people to talk with and work with, they were very helpful, understanding and made this our 4 purchase an excellent experience

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

I came in to inquire about a Jeep Grand Cherokee I had...

By mvos on 3/22/2014 at 2:23 AM. Helped by Vince.

I came in to inquire about a Jeep Grand Cherokee I had seen on Auto Trader. Vince was very knowledgeable and informative about the vehicle. Vince, Shaun and I negotiated a price that was acceptable to all of us. I feel I got a great deal and a great vehicle. When I came in to pick up the Jeep, all the details were taken care of. Vince took his time going through all the options of the vehicle with me and even connected my phone to uconnect. I was very happy with the service I received and would recommend anyone to go to Brennan's.

I would recommend this dealer.