Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.5  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Buying Experience

By S.Charles on 8/24/2017 at 2:29 PM.

My daughter recently bought her first car, a pre-owned CR-V from Lia Honda of Brewster. Her salesman, Chris Larson took great care of her. He was polite and professional. Knowing that this was her first purchase, Chris went out of his way to make her feel comfortable, answering all her questions and explaining the buying process in a friendly and courteous manner. Excellent follow-up as well. Also would like to thank the sales manager, Norman Horne fora great price that compared quite favorably against other dealers with similar products, especially in light of outstanding condition of this car both inside and out. It's been a couple weeks now and she loves it. I've used Lia's service department in the past and look forward to the great care they've always shown us in the past. As a side note, the dealership is under renovation but they took great efforts to make it friendly and inviting to their customers. Support staff were all very cordial and eager to help as well. Based on what we saw thus far, the new facility looks to be quite impressive. Thank you again Chris and Norm for a great job! Hope to work with you again on our next purchase. As a parent of a first time buyer I am very glad we chose Lia Honda of Brewster.

I would recommend this dealer.

Overall Rating

4.7  

4   Customer Service
5   Friendliness
5   Overall Experience

The Best Honda Dealership in the Hudson Valley!

By Love our new car on 9/14/2017 at 9:59 PM.

If you are in the market for a new car, don't waste your time hopping from dealer to dealer. We went straight to Lia Honda in Brewster because of close proximity to us. Once there and we relayed what we needed, everyone was so helpful. Our sales person Steve was so informative. No annoying hard sales tactics. Just the useful information we needed. Once we made our decision on the car that suited us best, he guided us thru the process .Robert in finance was very straight forward walking us through all documents required and staying with us until completion. Thank you to all the team at Lia Honda for making this experience a positive one. Steve and Susie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Peronal services throughout the entire process

By tbeck on 9/12/2017 at 1:08 AM.

I have been a Honda Customer for the last year because the excellent services and help I have gotten throughout the entire process from the Staff that I dealt with in the all this years. Robert Schneider- Excellent Customer Services- Robert know his customers and always have been so helpful. Thank you for all your help over the years and with my recent Purchase, which I love. Jorge Taylor- Personal Services and very dedicate to his customers. Thanks Jorge for helping me with my recent purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Sabrina Ann Simon on 9/8/2017 at 5:30 AM.

As a first time car owner, this dealership was so understanding and helpful. Robert and Mike are amazing at making you feel comfortable. They were both extremely patient and efficient. Rest of the staff were friendly while waiting in between test drives. I drove off the lot a very happy customer!! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 starts Dealership

By HRV on 9/2/2017 at 1:46 PM.

my husband and I thank all of Lia Honda's staff, especially Stephen Zavatski and Robert Schneider for their dedication to helping us find the car we really needed an HRV in the search time they were always in contact with us with very professionalism. we give to lia Honda 5 big stars !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Another new coupe

By Coupe guy on 8/26/2017 at 5:11 PM.

My 2005 civic had 260k on it. I deserved a new one. The selection was great and so was the customer service there. Thanks Steve !!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service Department

By Kenneth Dobyns on 8/22/2017 at 7:01 PM.

I have been bringing my Honda Civic to these guys for 6 years and they have always been top-notch. In particular, Service Manager Rob Benfari has always gone above and beyond, but no matter who is at the desk I always get courteous, professional service. Nobody "enjoys" having their car serviced, but the team at Lia makes it the best possible experience. The new service center is exceptionally clean and the waiting area is bright and comfortable. I truly cannot say enough about how good they are.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By nheralall on 8/21/2017 at 4:50 PM.

Dan Salamone is an excellent salesperson. He was very professional, courteous, and tried his best to meet all of our expectations in what we wanted in a car. Dan went out of his way to find the exact car that we wanted and did not try to persuade us into getting something that we were not comfortable with. I highly recommend Dan Salamone and Lia Honda whenever you are looking for your next car.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Very good overall

By JAMES T on 8/21/2017 at 4:09 PM.

overall it was a very good buying experience. Steve Zavatski was great to work with! He was very courteous, knowledgable and helpful. My problems with the dealership were few. They are under construction which may have caused some delays. There were some minor problems with the prep of the car when we took delivery, but we were offered fixes or compensation. When I inspected the car more at home I found some other minor prep problems. Loose or not fully attached: battery terminal cover, radiator top cover, engine top cover and the washer fluid cap. Not a big deal but makes me wonder what else am I not finding?

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great

By jstang2 on 8/16/2017 at 11:24 AM.

This is my 4th car from Brewster Honda always Great ! Steve is honest and professional and knowledgeable id recommend him to my family and friends !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you, Steve

By mjkenyon on 8/16/2017 at 1:20 AM.

I knew I wanted a Honda, it was just a matter of where to get it. My parents had previously bought a car from Steve and recommended I contact him, saying that he was very honest and trustworthy. I found the same. He's also incredibly knowledgeable and passionate about Honda cars. I would buy from Steve again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience with Lia Honda

By Diane108 on 8/12/2017 at 10:24 PM.

I bought my last car from Lia in Brewster and have had it serviced there ever since (2011) with excellent results every time. The staff is friendly and helpful and most of all, they are always honest. Steve Zavatski was also a great help and led us to exactly the right vehicle for my daughter's fist car. He was very thorough and patient when the car was ready, to make sure she understood everything about the operation of all the newest features, etc. Thanks Steve and Lia! We'll be back :-)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

In all honesty...

By Corey91 on 8/6/2017 at 1:54 AM.

Honestly, I'm not the type of person to do surveys/ give reviews. I don't know why, I usually just don't want my opinion to sway anyone else's decision... but this has been hands down the greatest, most stress free experience I've had purchasing a vehicle.(This being my 3rd one). I was on the fence between 4 cars from other dealerships, and I eliminated the other choices almost solely based on the customer service from Steve at Lia Honda in Brewster. Steve was so nonchalant and easygoing, it was like he wasn't even trying to sell me the car or didn't want me to buy it unless I was sure it was what I wanted. And that is the type of honesty and integrity that is valued in a salesman, especially in a purchase this significant. I almost didn't even want to leave the dealership lol. I was so comfortable with my interaction at Lia Honda that I didn't even care much to keep negotiating a better price, as I already did my homework/research and they really did have the best deal in the area. I'm not sure what else I need to say about this place. Thank you Steve, Irene, Ryan, and whoever else was involved in making this purchase as smooth and hassle free as it was. I will surely be returning to/recommending this dealership for as long as I reside in the area. Good job guys, definitely gained my loyalty!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lia Brewster Honda Delivers

By Cabs10509 on 8/5/2017 at 7:01 PM.

A pleasure and we are very excited to do business for many miles to come. Staff was very friendly and knowledgeable. I felt comfortable through every step of the process. Our family was treated kindly and respectfully. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Painless transaction

By Winds inthe willow farm on 7/28/2017 at 11:40 AM.

I have bought 2 cars from Barry in the past when he was at other dealers. I tracked him down to Lia where he is now. Barry was easy to work with and understood exactly what we were looking for for my son. I would highly recommend Barry to anyone considering purchasing a car. Jeff Nayer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with our new CRV!

By Gerry B on 7/25/2017 at 10:44 PM.

Lia Honda of BREWSTER fully met our expectations in our search and purchase of our new CRV. Our sales associate Steve was friendly, knowledgeable, and professional. His attention to detail was impressive and we never felt pressured to purchase anything we didn't want. An overall great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT Experience

By alskdjf on 7/22/2017 at 2:02 PM.

The Lia Family really cleaned up Brewster Honda. Best thing they did was hire Laura! She was great to deal with and very helpful. She even answered all my dummy questions two weeks after I picked up my car. We even brought our daughter back to test drive an HRV and Laura was very accommodating.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Almost 20 year loyal customer - always great service

By Jane I on 7/21/2017 at 1:23 AM.

I've been coming to Brewster Honda since late 90's and keep coming back. Steve was so easy to work with and totally professional. I even checked out other Honda dealerships to see what their prices were and Lia Honda were the best. Looking forward to checking out the totally new Service building and having Rob take the very best care of my vehicle and my budget!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time purchasing two cars at once

By Chris Q. on 7/16/2017 at 1:10 AM.

My entire family have been Honda owners for many decades. Brewster Honda is a dealership we have used for the quality of customer service we received there. This past purchase was unique in that I had gone in to get an oil change on my leased Honda Civic and while waiting, was lucky and fortunate to be directed to speak with Laura Sterling. I felt immediately at ease and respected in her understanding of what I was looking for. Laura was open, honest, warm and very attentive. I didn't feel at all pressured into purchasing a car at all. Laura pointed out the benefits of purchasing our new Civic and CRV as opposed to keeping our old Civic and CRV, and even recommended I come back with my husband and daughter to make sure this is what we all wanted to do and to test drive the new cars. She made herself available to us around our schedules and answered all our questions. Laura meticulously wrote down all the financial benefits we would gain in purchasing the new cars and also explained in clear detail all of the other packages Lia Honda offers (i.e. Extended warranty and maintenance to name a few). After gathering all this information I met with the Financial manager Robert Schneider, who was also very easy to talk to and did not pressure me in any way to purchase the extra packages. Robert was very clear, concise and fair. I was completely at ease and very happy with the purchasing agreement I had made with him for the two cars. I would say to anyone looking to buy a new Honda to use Lia Honda of Brewster and seek out Laura Sterling to assist you. She is very kind and understanding and listens to what you are saying. Laura is outstanding in her customer service and goes above and beyond for you. Even after we purchased our cars she continued to help us expedite obtaining our new registrations and made sure everything went smoothly with every aspect of buying these new cars. We will definitely use Lia Honda of Brewster for our future car purchases and will absolutely use Laura Sterling as our sales assistant to be sure everything goes perfectly!! Thank you!! Sincerely, Chris Quinn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Laura Sterling provided an excellent leasing experience

By CatherineM111 on 7/15/2017 at 1:03 PM.

I am a long-time leasing customer of Lia Honda in Brewster and responded to an ad about mid-summer inventory. I was very fortunate to work with Laura Sterling. She is an excellent sales manager, very customer-focused and informed, and listens to your needs. She is also enthusiastic about the Honda brand, her dealership and quality of the vehicles. I ended a CRV lease and drove away in a new Honda Accord, and am extremely satisfied. It was the best leasing experience I ever had and I highly recommend working with Laura Sterling.

I would recommend this dealer.