Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.4  
Quality of Work
4.4  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great Mechanics

By Sensei0096 on 7/13/2019 at 9:23 PM.

Car broke down on a Friday evening (335d/90k miles) and was towed to the dealer. Saturday I was contacted by a service rep and said he would call me back, no call. I then spoke with the service team on Monday AM, an they called me back later that day and informed me what was wrong with the car. I asked to have the estimate emailed so I could review the $2.5k (I wasn't surprised, it was broken bad) total I was quoted. After a few phone calls with the team, I asked that since the car was torn apart they check over the hoses, and recommend any extra services for a 90k mile engine. I finally got the quote 24 hours later and approved the work. Wednesday part was ordered and installed Thursday. Overall, the service was good and they got it done before a major storm rolled into the area. But communication could've been a little better. I tried getting some additional services completed while my car was there, but I never heard anything back so I dropped the issue. Overall, I would recommend Brian Harris BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most PLEASANT car buying experience

By Taymass on 7/13/2019 at 7:01 PM. Helped by Allyson Angle.

Allyson was a dream to work with. I appreciate the friendliness we experienced from every single person at Brian Harris BMW. Easiest car buying experience we’ve ever had. In and out in just a few hours and they worked with us big time to get what we needed for our trade. Can’t say thank you enough!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Michael.lennon on 7/10/2019 at 6:51 PM. Helped by Jonathan.

Went in for a computer reprogramming and was by far the best process that I’ve received from any dealership! The only downside I noted was the lack of accessories on hand, which will require another trip 45 minutes away for the items i wanted.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Horrible Customer Service!

By Trisa on 4/25/2019 at 10:49 PM. Helped by Darrell.

would have given a no star if I could have. I will never buy another vehicle from this dealership ever! I had some issues with my lease vehicle. I turned in my lease vehicle practically in Brand new condition with only 8400 miles on it. The vehicle I leased was one of their if not their most expensive car they have. I had two issues with my lease vehicle that I tried to talk to them about and when I tried to talk to the Lease manager both times, he pretty much told me that that he had more things to do than to help me with my situation. The second time he told me that it was not his problem! I am so furious with this company. I have never been treated this way by any other dealership in my life and I have had cars from Audi, Merecedes, BMW and Lexus. I have paid too much money to BMW to be treated like I did. I had a similar problem with my Audi and their customer service was grand! We solved my issue without any problems. Beware of Brian Harris BMW and their lease options! They are not very helpful at all!

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
2   Friendliness
2   Overall Experience
2   Price
2   Quality of Work

Think Twice Before Purchasing an Automobile at Brian Harris

By TTiller504 on 1/21/2019 at 10:43 PM.

Think twice about doing business with this dealership. What they say they sell is not necessarily what you get. I purchased a Certified Pre-Owned BMW from them, and later when I discovered it had after market parts improperly installed, their General Manager, Brett Bagley, said they were not responsible and would do nothing to remedy the situation. They do not stand behind the vehicles they sell.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

New x5 purchase

By Gordon on 12/18/2018 at 3:28 PM. Helped by Wade.

I purchased a new x5 from Brian Harris in Nov. 18’ , Wade was my salesman and I could not be happier with the treatment I recieved . I am in Seattle and dealing with Wade and his team was easier than going to the local dealer. My opinion, do not be afraid of buying out of state from Wade at Brain Harris, you will get excellent service. Gordon Gale, Gig Harbor, WA. PS (I never write reviews but was compelled to for this purchase)

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Coolant Leak

By klundie on 12/7/2018 at 3:06 PM.

Hey I wanted to ask a question i took my car to you guys back in June An day I think I’m having the same problem now.. You y’all have warranty to get it done again ?

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Normal service

By Derrick grand on 11/10/2018 at 8:02 PM. Helped by Lewis and Eric.

The service was great they called and advised me that it was time to have my vehicle serviced. I brought my car in they gave me a ride home. When the car was finished the picked me up and brought me back to the dealership. Great customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Luxury car service

By 750Li Lady on 11/23/2018 at 10:48 PM. Helped by Rick T and Mrs. Jackie.

Service called me to let me know that it was time to get maintenance done on my 750Li, and they put me on the schedule quickly. Once in, Rick kept me updated with my vehicle which made me feel less worried while I was at work. He also left a voicemail for me with his personal info for if I had any questions or concerns and to let me know that it was ready and had also been washed. Brian Harris BMW is the way to go for All of your vehicle’s needs.. Oh and if you don’t have a BMW, go by and check out the great inventory and Salespeople that’ll make your experience one to remember!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

feedback on service center visit.

By Rommel&Renetta on 11/6/2018 at 5:42 PM. Helped by Service coordinator.

Was very thorough and efficient. All concerns were addressed and really satisfied with experience. Visit truly exceeded my expectations. I look forward to my next visit because of your focus and overall attention to details. Thanks again for the experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best services

By AmandaH* on 11/4/2018 at 7:05 PM. Helped by Rick Townley.

This place treats me like gold when I come in to get my vehicle serviced. It is such a wonderful experience everytime. I appreciate it so much! 😁

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

if i could give minus stars

By rachel on 11/3/2018 at 5:54 PM.

brought my mini cooper in because it was leaking i asked them to fix the windows. i had it professionally cleaned so they could work on it even thought it was ok. my husband picked it up it was wet inside and paint had come off the bonnet and the drivers window still didn’t close properly. absolutely disgusting service. Also they had it nearly three weeks unbelievable! i changed customer service and friendliness stars just because it pushed rating up so apologies to customer service who i don’t have issue with just the cowboys who did / n’t do the work requested.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Professional & Courteous

By Fathead007 on 11/2/2018 at 3:27 PM. Helped by Travis, Zack.

The only hiccup in my experience was an issue with the tire rotation as the back tires are larger than the front & it wasn’t realized until at least an hour later. The tech was professional, apologetic and courteous. Thank goodness for the complimentary snacks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recall. Visit

By James on 11/1/2018 at 11:06 PM. Helped by Zach.

My service writer was very professional. The waiting area was customer frienly, They estimated the time of repairs would be about two hours ,they were right on time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Communication

By mbruno7 on 11/1/2018 at 5:39 PM.

Rick took great care to keep me updated on status and timeline with texts direct to my cell. The coffee machine in the showroom makes a killer double-espresso latte. Awesome experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Cot356 on 10/30/2018 at 12:56 AM.

Oil change was very quick and efficient. Service started and finished on time. Vehicle was returned spotless. The remodeled waiting area is extremely nice. Everyone was very friendly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brian Harris service

By Wayne 111 on 10/26/2018 at 10:20 PM.

Rick and Todd took very good care of my vehicle from parts to service Prompt and courteous Service was fast and was on my way

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Extended Warranty Work

By awade1976 on 10/22/2018 at 5:16 PM. Helped by Tracy.

The customer service representatives who answer the phones are very courteous. I recommend making an appointment but I was told parts had to be ordered that would be there the next day and car would be ready on day two, no later than day 3. However, on day 3 my vehicle wasn't ready causing me to be without transportation for 3 1/2 days! 😑

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great Service

By August1965 on 10/19/2018 at 11:18 AM. Helped by The ladies who answer the phone ( Me. November) was very nice and professional..

Mr. Rick, is so helpful. He listen to my issues and was concern about my safety. He advice me if I felt my car was going to stop on me, get to a safe place and call to have it towed to the dealer. He made sure everything was checked out and kept me informed. Thanks Mr. Rick!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service excellent

By Agsimmons1294 on 10/4/2018 at 6:26 PM.

Best in area.Fast and accurate. Would recommend. Appointment on schedule. Representatives were very helpful. Happy to come back to you about the work. Very satisfied.satisfied

I would recommend this dealer.