Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.6  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Maxim M. on 9/19/2019 at 2:24 PM. Helped by Jorge Amores.

Zero pressure from sales agent and a very pleasant experience overall. They're willing to work with you in order to find the right vehicle. Look no further.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente servicio como siempre

By JQDONE on 9/19/2019 at 4:09 AM. Helped by Eros F. Cruz.

Excelente servicio, siempre una atención muy cordial, profesional, respetuosa, amable. Eros nos atendió de la mejor forma posible, el servicio fue rápido y profesional. Nos permito obtener el servicio de Lift y fue de gran ayuda. Muchas gracias por la maravillosa labor que realizan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelente servicio como siempre

By JQDONE on 9/19/2019 at 4:09 AM. Helped by Eros F. Cruz.

Excelente servicio, siempre una atención muy cordial, profesional, respetuosa, amable. Eros nos atendió de la mejor forma posible, el servicio fue rápido y profesional. Nos permito obtener el servicio de Lift y fue de gran ayuda. Muchas gracias por la maravillosa labor que realizan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Very pleased with the outcome

By VAA on 9/18/2019 at 2:02 PM. Helped by Aimee Tase, Jose Petrach.

Aimee Tase and Jose Petrach were very helpful when there was an error on the sales contract. The problem was rectified immediately and I was very pleased with their customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By ESANTANA3737 on 9/18/2019 at 11:51 AM. Helped by Jorge Amado.

It was my moms birthday and it was time for her to trade in her Mazda 6. The team at Mazda was wonderful. Her sales representative was a delight and they even took the time to sign her happy birthday! She went back to fix one of the rims and immediately was taken care of and issue resolved. Love this place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By mazda3 on 9/18/2019 at 1:32 AM. Helped by Fausto.

I had a great experience with Mario Jr and Fausto. They were both extremely helpful and made the process easy and pain free. This is my second time leasing my car from them and I will definitely keep coming back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good service.

By CETAMAYO on 9/16/2019 at 8:23 PM. Helped by Advisor Eros Cruz.

Very kind welcome and knowledgeable. Very fast service and well done job by friendly people. Drop off service was also helpful and reliable. I will recommend Brickell Mazda service Department very much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Efficient and Friendly!

By DLC on 9/16/2019 at 8:01 PM. Helped by Jackie.

Anthony has been my service person for awhile now at Brickell Motors. He is very efficient and friendly...no nonsense and gets things done well. He also communicates well and in a timely fashion. I am a happy, satisfied Brickell Motors customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase

By Alan on 9/16/2019 at 1:03 PM. Helped by Jeannette Rodriguez.

I worked with Jeannette Rodriguez and Russell Lombardi and they were both great. Fast, efficient, thorough - I would recommmend them to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth and trouble-less experience.

By GPaz on 9/14/2019 at 5:08 PM. Helped by Anthony Lopez.

I liked it a lot, no waiting time, very polite and efficient representatives, the address the problems (if any) and tell you what your car is getting done. Offer uber ride both ways and beverages. I'll definitely come back to service my car there.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service teview

By dleef81 on 9/12/2019 at 10:33 PM. Helped by Eros , Cruz, John Ullman.

I am very happy with the courtesy and communication I experienced. However I do not like having to be coached by this program to have a certain number of words in my review. I just won’t do one next time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fast, Attentive Service

By Boogie Oogie Oogie on 9/12/2019 at 6:49 PM. Helped by Eros Cruz.

Went into Brickell Motors Mazda service center for a rocket arm recall. I made an appointment two weeks prior. I arrived a few minutes before my appointment. They quickly took me in, did the paperwork and gave me an estimated time of about 1.5 hours for service to be completed. At about and hour and 15 minutes I got a notification that my car was ready to be picked up. Aside from taking care of problem they also vacuumed and washed my car, which was a nice bonus. I’m happy with the service and timelines.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

World class service

By Exodus12wf on 9/11/2019 at 5:43 PM. Helped by Eros F Cruz.

Awesome customer service, great knowledge of Mazda products. Fast service, comfortable waiting room. Great follow up during the visit. Nice touch that my vehicle was washed and vacuumed. Highly recommend this place for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best team ever!

By lar on 9/10/2019 at 12:16 AM. Helped by Fio, Fausto, Pepe, Oliver.

I cannot say enough positive things of my experience at Brickell Mazda. The whole team was knowledgeable, caring and involved. From the test run, to the final signature, they were there to help me all along. I have already recommended them! A special shout out to Fio!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gil was great help

By ROCIOANDREA90 on 9/9/2019 at 1:09 AM. Helped by Gil.

Gil was great help. I will definitely return to this dealer for his service. I had a little hiccup with accounting but I am very satisfied with Gil and more tha. Anything my new Mazda CX-5

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good customer service

By claupgiron on 9/6/2019 at 7:23 PM. Helped by Anthony Lopez.

Great customer service and prices. Fast service and very friendly. I would recommend to get a better place as waiting room. The lift option is great too.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
5   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Mazda brickell

By klaudya_1972 on 9/5/2019 at 10:01 PM. Helped by Michael Seriani.

El servicio pésimo , el carro jamaz me lo entregaron bien lavado , tuve q llevarlo tres veces pro diferentes servicios y nunca quede sastisfecha , el techo undido la cabrilla del timón dañada fue reparado , después atraz en la ventana arunado y encima hasta papita frita tenia de lo sucio , nunca mas vuelvo allí !!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By RODRIGOBUELVAS on 9/5/2019 at 7:35 PM. Helped by Gilberto Osorio.

I walked in just to check on a Mazda for potential purchase and Gil Osorio one fo the agent was very attentive, cordial and assisted me without hesitation answering all my questions. We ended going back and buying the car with him. All the staff was cordial and helpful making the buying process very easy. In general, was a great experience! Highly recommend Brickell Mazda.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
3   Quality of Work

Take too long

By DLANZADA on 9/5/2019 at 12:47 PM. Helped by Can’t recall.

Appt was set at 1 pm . I arrived at 1240pm. I waited 1 hr setting area to do the paperwork. Meanwhile, my car was the .8th in line for service. I pick up my car after 5pm. Poor customer service I was ignore by the entire staffing for 1 hr until I started complaining.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better experience ever with a Car Dealer

By Mikele on 9/4/2019 at 11:32 PM. Helped by Jeannette Rodriguez, Carla, Fiorella.

The negotiation process for my Lease was great. Jeannette Rodriguez, the sales person, was excellent; great customer service, diligent, and nice. I think I got an excellent deal. The paperwork was easy and always trying to make it faster. I received several complimentary features, and is amazing....

I would recommend this dealer.