Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Competitive pricing , fast leasing experience.

By Vicken -vicky. on 7/2/2019 at 2:05 PM. Helped by Rick LAN. Tyler Cabral..

After viewing online for best price,Rick Lan reached out to me with the me. And we sorted the price in a matter of days. At the dealership I met Tyler Cabral who was very pleasant and we went over the deal and the car. Overall this was a pleasant experience.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Terrible Sales experience

By Josh M on 5/29/2019 at 7:56 PM. Helped by Cliff and Sales Manager.

Only positive was that they are very competitive on price, which is necessary as the sales team was abysmal as everything was finalized. My sales person, Cliff, took the wrong vehicle to get plated, and then disappeared (!) the rest of the day. While that was getting fixed, no one on the sales floor could tell me where my sales person was or what was going on with my vehicle. Once everything was corrected, the sales staff (minus Cliff, again disappeared for the day) was not upfront with me as to issues with plating the vehicle, and were surprised to hear that I knew the wrong vehicle was plated (I was seated near the service area and heard those folks yelling about Cliff bringing the wrong vehicle in when they were double-checking the VIN). The final straw was when I saw that the mileage on my vehicle was above the mileage statement I signed by 16 miles (and the vehicle was on the lot ready for me when I arrived). Word of caution, do not sign anything without double-checking the mileage on the vehicle. This likely occurred due to sloppiness versus malfeasance, but the sales manager wouldn't amend or correct the mileage statement and resultant contract. I asked the sales manager to give me a call the next day explaining what had happened, but I have not heard from him or anyone at the dealership. Do not be fooled by the Customer First award, if they give you bad service and know it, instead of trying to correct the issues, they make sure you never receive a dealership survey so they maintain a high rating.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Service

By Sam Murphy on 5/24/2019 at 11:29 PM. Helped by Craig, Jim, Sarah.

Do not ever go to this dealership. Everyone from sales, to finance to even management are all highly incompetent. I have never dealt with a business that has this many unprofessional employees. What should have been an enjoyable experience of buying a brand new car has been an absolute disaster. Craig in sales started off great but quickly showed his true colors of a typical sales man and passed the problems on to others. Jim in finance is highly unprofessional, didn’t even bother to shake hands, would not answer questions and could not wait to get me out of his office. Sarah in finance is by far the worst out of all of them. Her childlike behavior and condescending attitude reflects what type of person she is. The saying “the customer is always right” obviously was never instilled in her. Instead of exhibiting respect for customers she hangs up on them. As far as management goes, they don’t exist when customers have issues. They ignore endless phone calls and clearly do not want to take accountability for their useless employee

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

18 GC Summit

By doogie on 2/21/2019 at 2:24 PM. Helped by Ali,.

bought a 2018 GC Summit from Ali. it was a good experience it took about 2 hours to trade in my truck and drive out with a new one. the service was great a couple days after buying it the air suspension compressor seized. they got me in the next day first thing and had a loaner waiting for me and fix the problem later that day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Deam Car realized

By wrigley1996 on 2/10/2019 at 5:53 PM. Helped by Vidong Pich, Bill Ricci.

Ever since giving up my last Wrangler in favor of a, ahem, minivan when my daughter was born, I had dreamed of getting one back. The daughter is 13 now, and the time had come. I kind of dreaded the process, remembering the stress of haggling and feeling pressure. Felt none of that here, and I drove away with my dream car after actually enjoying the process. Everyone at the dealership was friendly, no pressure at all. Vee, my salesmen, was especially excellent, giving me all the options I had and being patient while i decided, and not pushing anything on me at all. I couldn't have been more satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Tale of Fabulous Customer Service

By Carnutz56 on 11/28/2018 at 12:19 PM. Helped by Bill Fox, Tom Langdon, Ed Saunders.

I purchased a 2013 Jeep Grand Cherokee from Brigham Gill's used car outlet in Hopkinton, MA. The process was seamless and Bill Fox was great. But that's only one reason why I would recommend this dealership. After a week with my beautiful vehicle I noticed a "clunking " sound in the drivetrain. I called the dealership and they were great and took the vehicle in very quickly. However when I got it back, the "clunking" was still there. They arranged that I bring the Jeep into the main dealership in Natick. Since this is a 3 hour round trip drive for me, they arranged for a loan car (they did not have to do this) for me to drive. I was met by Tom, the Service Manager, who was aware of my situation. He road tested the vehicle with me, identified the issue and arranged for my loaner car. He then turned me over to Ed, an excellent service advisor. I was in and out in 45 mins in a brand new Jeep Grand Cherokee ( Now I want a new one!!). However the tale is not over yet!. When I went to pick up the vehicle, I drove a few miles and the "clunking" was back. Darn it! But I returned to Brigham -Gill Service immediately. Ed and Tom were there to help. They were not frustrated with me, but rather they jumped on the issue right away, Tom had a tech ride with me and he heard the issue. They were as concerned with how I was feeling as much as they were with the problem itself.. Tom was so concerned that he arranged for the part I needed to be ordered, had one of his personnel drive to my house on Cape Cod, drop off a loaner (again a new (Grand Cherokee), and pick up my vehicle. NOW THAT IS SERVICE! They did the same to pick up my vehicle! I was very impressed and you should be too.The vehicle is fixed and runs great now. As I think about it, they could have given me a very typical response and pushed me out and on my way. But they didn't!! Instead they all took a personal interest in the matter and stuck with the issue until it was fixed. and I am sure at considerable expense too. They made me feel great and, honestly, I can't stop talking about their service to anyone who will listen. The GM should be proud of this group of Customer Service Experts. I am a Brigham- Gill customer for life now! Thank you Tom, Ed, Bill Fox and all the technicians that worked on my car . You guys are the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful car buying experience

By dfair1972 on 11/26/2018 at 5:49 PM. Helped by Vee!!!!.

Vee (Vidong) was such an exceptional help! He’s honest, helpful, and he didn’t pressure me at all. The financing people were awesome as well. Sarah helped me square away my leasing and she did a fantastic job. I would recommend seeing Vee for all your Jeep needs. Great experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brigham-Gill has always been good to me!

By Kathy on 9/28/2018 at 3:56 PM. Helped by Jamie in service.

I love Brigham Gill, they have always been so nice to me and go out of their way to make every visit a pleasant experience! I do recommend Brigham- Gill to anyone looking for a good dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Dmolla on 9/21/2018 at 11:04 AM. Helped by Joe McLean, Angelo Karaca.

Great service and help getting everything set up and paperwork completed. Took care of the registration and initial inspection. Wanted a plow installed on new truck, which they took care of so I was able to drive off the lot ready to go! Honest reps will tell you like it is and dont play games!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Easy no pressure purchase experience

By Stev1204 on 9/20/2018 at 7:00 PM. Helped by Jamaal Guillaume and Michael (last name?) the Credit Manager.

I had been in the market for a new Grand Cherokee for the last few weeks. While I love Jeeps and have owned five, I hate the process of purchasing a new vehicle. I do some comparative shopping but I don’t get hung up over analyzing the numbers. I’m more concerned about being treated like a human being and purchasing a vehicle that suits my taste. I had a most unpleasant experience at a greater Boston dealership last week. I couldn’t wait to get out of the showroom to get home to take a hot shower! While looking at inventory on line I spotted the model I was interested in at Brigham-Gill. I sent a brief email inquiry and heard back from sales associate Jamaal Guillaume almost immediately. We had an exchange regarding the numbers and he asked when I’d like to come in. We agreed that I’d stop by on September 18 at 10:00am and he would have the car available. No additional calls or emails in between to try and get me in sooner. He greeted me as planned, handed me the keys and told me to take my time and check it out. No pressure, no unnecessary sales pitch , no beating around the bush. When I returned with the vehicle we went through the numbers, I made my decision and got on with the paperwork. No back and forth with the typical "let's see what my manager says", phony negotiating.tactics or upsetting. I have to say it was a pleasure doing business. Obviously I can’t speak highly enough of the professionalism that Jamaal displays. I would gladly encourage anyone in the market for a Jeep to visit your dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Barents1500 on 9/20/2018 at 6:27 PM. Helped by Jamaal.

Very friendly and accommodating place , I have bought 7 vehicles from there and would not go anywhere else. Very happy with all they do for my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

so easy from start to finish

By dleslie1019 on 9/20/2018 at 6:01 PM. Helped by Mike Steere, Mike in Finanv.

my salesman was awesome. no problem getting the price I wanted to on the new vehicle and the price I wanted on my trade. one of the easiest cat purchases I have ever made.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service and bluetooth repair

By mpwayne on 9/20/2018 at 6:00 PM. Helped by Wish I could remember!.

All the people in the shop are friendly and give thorough explanations of the work done. Even the courtesy ride guy was great. Great job all around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

the best people and service

By falcon12 on 9/19/2018 at 9:23 PM. Helped by Matt Wilk;Ed;Tom.

I discovered a slow leak in one of my tires yesterday and called the dealership. since today is a Jewish high holy Day I really needed it looked at yesterday. They told me to come right over. It was fixed and I was on my way within half an hour.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another satisfied customer

By Happy Girl on 9/19/2018 at 5:12 PM. Helped by Scott Mercier and Stewart Powell.

Everyone was very professional and Stewart was very informative about every vehicle I showed interest in. I would recommend this dealership to anyone who doesn't want the run around usually given at dealerships.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Saturday Convenience"

By JasonB on 9/18/2018 at 11:54 AM. Helped by Ed Saunders.

I dropped by on a Saturday without an appointment and my oil change and tire rotation was complete before I finished breakfast at Panera bread.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Friendly Service

By corllin@aol.com on 9/17/2018 at 5:15 PM. Helped by Dave Maroni.

I dropped off my 2017 Jeep Wrangler for an oil change and tire rotation. I was immediately met by a service representative who took my info and keys, explained to me what was going to be done. 30 minutes later my Wrangler was ready and away I went.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just picked up my new Rubicon - These guys are AMAZING!

By Nick K Pembroke MA on 9/17/2018 at 11:33 AM. Helped by Richard, Ali, Mike.

Thank you for making this process so easy! You guys are top notch and should be commended for your ability to move the process along as painlessly as possible. Buying a vehicle should never be difficult - transparency is key and you have provided that every step of the way. I love my new Jeep and you have a customer for life. Thank you, Nick K Pembroke, MA

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good service visit today

By esdbass on 9/12/2018 at 7:28 PM. Helped by I forgot her name.

Excellent service visit today for a factory recall and an oil change. Was pleasantly surprised the service adviser did not try to sell me any services that I did not need, even put off a tire rotation till the next oil change as the car only has 4,000 miles on it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nick was fantastic to work with

By very happy mom on 9/14/2018 at 5:47 PM. Helped by Nick Pesiridis.

I had an exceptional experience at BG. I purchased two Jeeps ( A GC, and a Wrangler) From start to finish it was the best car selling experience I have ever had and I have bought many cars. While taking two daughters to different dealers for test drives I was treated anywhere from poor to well. But BG and Nick were by far the best. Not pushy, but very knowledgeable and helpful. I left feeling like i made a great decision!

I would recommend this dealer.