Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Edwardo87 on 8/22/2019 at 7:49 PM. Helped by Ted Sulaski.

After getting oil change and getting my car serviced im very happy with the service im definitely going back highly recommended best place to go

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer for leasing

By Peter on 8/15/2019 at 2:56 PM.

Brilliance is the best dealer for leasing! We have leased 5 vehicles from them and have had a great experience each time. Their prices can’t be beat. Max, my last salesman, was fantastic. He was so professional. I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure from salesman.

By npw1981 on 8/13/2019 at 2:35 PM.

Salesman very knowledgeable and did not pressure us to buy a vehicle the first time we came in to do a test drive. We came back about a week later & purchased a new truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of new Passport

By Steve 25 on 8/13/2019 at 2:49 PM.

Was very happy with buying experience and people at the dealership that helped me answer questions from vehicle options to lending rates that I had along the purchase experience. All people were friendly and helpful and appreciate their patience with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best price

By Prescott 9 on 8/8/2019 at 11:23 PM. Helped by Lauri.

Rick explained all the features in the car on our test drive.No high pressure unlike other dealers and Lauri helped to get to the price we were comfortable with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic experience

By Craig on 8/8/2019 at 3:58 AM.

I could not have been more pleased with my buying experience. I went through the internet and asked for an E-price for a lease. When we got there they had the whole deal printed out with the monthly payment that was discussed on the phone. The whole process was so much easier then what I have experienced at other dealerships. I will definitely be back and will be recommending Brilliance to my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ridgeline Purchase

By dddh on 8/7/2019 at 2:30 PM. Helped by Mike Houston.

Mike was great to work with. He is honest and friendly, and the entire process of purchasing our new truck could not have gone any better!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customer!

By CJDavidson on 8/4/2019 at 7:30 PM. Helped by Cindy and Brett.

Great experience from beginning to end! I'd spent weeks researching compact SUVs on line and looking at vehicles on Cars.com. I found exactly what I wanted and at the price I was willing to pay at Brilliance Honda.....4 hours away! When I called, Cindy answered and helped me through the hold process, got the vehicle ready, waited for my arrival the next day, returned my rental vehicle to the local Enterprise Co. and pretty much delivered on all my expectations. She explained everything about my new car, best practice for staying safe and even paired my cellphone. Brett went through the paperwork thoroughly, I paid and was back on the road home in just a couple of hours. I'm so pleased with the experience and my new car! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, pleasant

By Karen R on 8/2/2019 at 10:04 PM. Helped by Cindy Laudermilk.

Loved working with Cindy Laudermilk! She was knowledgeable, friendly, and helpful. Best experience ever in buying a car. She continues to work with me to help me learn the car's new technology. Great service doesn't end with the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Frederica on 7/31/2019 at 2:21 AM. Helped by Matt Darwit.

This is my 4th Honda and probably not my last. Matt Darwit. was a great help. Very personable and knowledgeable of the car I purchased.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By jiriz5379 on 7/18/2019 at 7:31 PM. Helped by Cindy Laudermilk.

We came looking for a new second car. We had 2 models in mind. Our sales rep approached us with a warm greeting and was very helpful. She provided us with brochures for the models we were interested in and brought out 2 cars for us to test drive that were the exact color and model with everything we wanted on them. She explained all the new features in both cars and answered all our questions. She even had us drive down bumpy roads (as well as smooth) so we could see how each car handled. We were very pleased with her service and her efforts to give us a reasonable deal on the car we chose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Favorite Dealership and Will Be Back Again!

By ks330 on 7/18/2019 at 2:43 PM. Helped by Mike Houston.

This was my second time buying at Brilliance Honda, and when I bought my first one I knew I would make the hour drive back just for the great experience. Thank you to Mike for all of his help!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

A good experience

By Elchorizo on 7/13/2019 at 2:41 PM. Helped by Sonia.

Attention from staff was excellent. I am happy with my purchase 2019 honda civic hatchback. Drives like a dream. I would recomend to anyone to buy a honda.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
2   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Poor customer service

By Dog lady on 7/12/2019 at 4:18 PM. Helped by Ben Mennella, Ryan Hansen.

I bought my slightly used CR-V from Brilliance. First the air conditioning did not work and then the splash shield fell off on I 55. The service manager at Brilliance blamed the Schaumburg dealership (who repaired the air conditioning). I found him unwilling to listen to anything I said and pointing the blame finger at the other dealership. No compensation or help was offered. Not good! I also had problems reaching the sales man who sold me the car. I left 3-4 messages and no return call. Then I found out he’d been out ill...but I was told he was coming in later that day or the next. I will not be returning to Brilliance!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You found the car I wanted and gave me extended directions.

By love driving on 7/12/2019 at 3:52 AM. Helped by Rick Miller, Cindy, Laurie.

Excellent service helping me find the right motor that is suited for me. Since I haven't had a new car for 14 years, I needed help in understanding all the new features. Cindy gave me 2 and a half hours when I picked up the car to go through everything with patience and humor. Rick let me take the car for a long drive to help figure out which motor I wanted. Laurie gave helpful advice. Thanks everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a used car, great experience

By Chadnjessfam18 on 7/12/2019 at 12:23 AM. Helped by Rick Miller.

Rick Miller was the sales consultant I met as I arrived and it was a great experience from start to finish. I was not expecting that!!!! Pleasantly surprised. He even watched my young kids as I signed paperwork!!! I would recommend him to anyone for sure. Thanks!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast friendly and informative

By Happy customer on 7/11/2019 at 8:34 PM. Helped by Matt Darwit.

Matt Darwit was the greatest salesmen! I will definitely go to Brillance Honda for services on my Honda CR-V EX 2016 will have service done in future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My next Honda will be purchased at Brilliance

By TLS LLC on 7/11/2019 at 2:45 PM. Helped by Matt Darwit.

Very simple, straightforward, and hassle free experience. This is my second vehicle purchase from Brilliance and I plan to return for my third Honda vehicle soon.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Dpufball,r1972 on 6/13/2019 at 7:57 PM. Helped by Eva Gagliardi.

I have worked with Eva on leasing several Honda Accords over the years. She is an excellent sales person: very professional, very pleasant, and she makes the whole process go smoothly. I would highly recommend Brillance Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Nrigby on 6/23/2019 at 12:36 PM. Helped by Jeff deters.

Best dealership around! You can always count on a good experience at this dealership. Trustworthy honest and all around great experience!! Jeff deters and the rest of the crew are awesome!

I would recommend this dealer.