Dealer 2-Year Rating

Overall Rating

3.4 / 5
Customer Service
3.2  
Friendliness
3.3  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.4  
Service
3  

Dealer Reviews

Show:  

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Sold me a lemon that died ONE DAY after purchase

By Mobley on 2/27/2019 at 8:21 PM.

The lack of caring at this location is phenomenal. I went there because I was on a budget and found a little Nissan I could afford. The ad said “Runs great!” And the short test drive I took it on, it ran fine. One day after purchase and I can’t drive more than 15 miles without the engine shaking violently and the lights flashing like crazy. This was only last weekend! I reached out for some help and they would *maybe* do a diagnostic as long as I trade in my credit they put on my account to fix the hatchback handle (which I don’t understand, what is the point of a hatchback that doesn’t open….that should have been included and any other dealership would have been embarrassed that the client found such an obvious problem but their technicians didn’t.) At the moment I am heartbroken and having to beg rides to work and back because my two day old new purchase is dead in the water and the people who sold it to me will do NOTHING about it. Unless you are planning on buying a new vehicle, don’t go here. They talk big game about wanting you to have a great experience at Brinson but when it comes down to actually making that happen, they run and hide.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

John Boyd is a liar

By Neverwillbeback on 10/26/2018 at 1:48 AM. Helped by John Boyd.

Went to the dealership 2 Saturday’s ago. Told them what I wanted and told me no problem. Said we found your truck and it will be here Monday. Signed paperwork got into a loaner and drove off. Monday comes around no truck. Tuesday comes around no truck, all the way to Friday. Demanded my truck back and after refusing to leave the dealership they finally said it’s coming around. I hope the owner of this dealership gets to read this and somehow makes it right. John Boyd is nothing but a liar.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Go anywhere else!!!

By Snoopy on 7/17/2018 at 6:05 AM. Helped by Jason Smith-Corsicana branch.

Deceitful and deceptive! Save yourself the time and effort and go ANYWHERE but to a Brinson dealership! They are not truthful on advertised pricing, lie about inventory, and are blatantly rude to customers. Extremely disappointed that a dealership like this even exists. Shameful!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not recommend

By Jenna75754 on 4/22/2018 at 3:11 PM.

I would give them 0 stars - I should have done this months ago but I got busy and am just now getting to it. As I go to file a complaint about Brinson Ford - Athens, I see that their ratings are already pitiful. Now it makes sense, they just don't care. My complaint is that they are very unethical and be sure to check your mileage of your new & old car before signing off on it. I don't see where they did anything illegal (or at least can't prove it because I was not there at the time of purchase). My 80 year old grandma with the help of a daughter purchased a used car from them in May. Several people pointed out that the car had a damaged frame (as if it had been wrecked and repaired). The dashboard lights would randomly come on, low tires/gas cap open/engine warning light/inaccurate cruise control setting. After repeated visits to Brinson Ford, the only suggestions the service department gave here was to trade it in for a price much lower than her purchase price. (Shortly after she purchased it, she went into the hospital for two weeks and then couldn't drive for another two weeks.) She went back 6/10, alone. She was talked into trading the used car that she owned less than two months for a new car. The paperwork says she drove over 600 miles in that short time. There is no way she even went 200 miles. She went in to speak with her salesman, Scot, and he convinced her that the Focus was not enough for her, she needed a Fusion. The owners manual was not in the car and after repeated requests, she said Jarvis Coper was very helpful and got that together with her plates and spare key. I went over all of the paperwork and went in to talk to the finance manager. The sale was done, we were not asking to give the car back and get our money. I wanted to know their side of the story before I posted her side on the internet. I asked if they told her how much she would be losing if she traded it in. Mike or Mark (whoever the finance guy is) said that they go over the numbers in detail. A typical "little old lady" isn't going to understand your "details" but she would understand if you said "you are about to lose $8000". These guys lack then ability to put themselves in the place of anyone else. All they are seeing is $$$$. My question was "how would you feel if your mother/grandmother/wife/sister/daughter felt like someone took advantage of them all because they didn't want to 'bother' you?" The guy was either flustered or didn't understand the policies that he is selling. He wanted to argue about her needing GAP insurance. I read the contract, we can call and cancel so that does not concern him. I had to correct him on how GAP insurance works. Hopefully he knows and was just caught off guard. As for the extended warranty, I wanted a refund for that. He did show me where they pro-rated it and applied it to her down payment on the new car, which is fair but was very rude and hostile about the entire situation. He then continued to argue the extended warranty sale on the new car and refused to refund that. He said it was not possible for the way they created the loan. When you choose 0% interest, you are losing out on other rebates. The dealers will push it but it is not always worth it. That was the case here. She bought a brand new car, got a $1500 rebate... so paid 1500 less than sticker price. When it comes down to it, they made a lot of money off this little old lady. Talking to him was like talking to a programmed minion, almost like he was reading a phrase it out of a book, repeating it over and over. He doesn't know anything but what he was told.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Haley Darby on 3/8/2018 at 3:51 PM. Helped by Don, Kilgore.

Don Kilgore was very accommodating and informative! The process was speedy and the staff was very friendly. We will be coming back for our next vehicle! I would recommend to anyone looking for a vehicle to check out Brinson and request Don Kilgore!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad vehicles and service department

By Bryan Young on 12/5/2017 at 9:30 PM.

Bought a Ford Explorer and Ford F150 and havent had either of them more than a year. The Ford Explorer we are just getting out of the shop for exhaust fumes. Also has a bad noise coming from the dash in which I was told they could not fix because thats under the 12 month 12000 mile warranty. Explore just went over 12000 mile warranty. They said 36000 bumper to bumper warranty doesnt cover that. We tried getting the car in months ago before 12000 miles and they kept saying not to bring it in until it makes the noise. The noise would come and go so they said dont bring. Now they say they cant fix it. The Ford F150 is going in to shop tomorrow for safety recall and when starting a huge cloud of white smoke pours out of the tailpipe which is very embarrassing to drive. Im not satisfied with my vehicles at all. When you buy new cars you dont expect everything to go wrong with them in the first year of driving them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership--Purchased a 2005 Chrysler 300 Touring

By Arkansan on 7/26/2017 at 7:05 PM. Helped by John.

Brinson Ford in Athens, Texas is an excellent dealership. I purchased a 2005 Chrysler 300 Touring from Brinson Ford. The Sales Manager (John) and the Sales Consultant (Norman) were excellent. It was just a great buying process. They even transported the vehicle to me in Arkansas. I highly recommend to anyone who is looking to purchase a vehicle in the Eastern/Northeastern area of Texas to shop at Brinson Ford in Athens. I also recommend anyone in the Western Arkansas/Eastern Oklahoma area to shop at Brinson Ford. in Athens, Texas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service

By Asl9615 on 7/4/2017 at 8:17 PM.

Came into the dealership as a first time buyer with a budget, the cut my down payment and still got me within budget. The work with credit and are very friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Mindy86 on 4/20/2017 at 10:28 PM.

Ben is awesome! Other dealerships denied me because of how much I still owed on my car, but Ben went above and beyond to get me into a brand new car! Pretty much did everything over the phone on my lunch break! They even delivered the car to ME! I definitely recommend these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Bentley Review

By donrbentley on 4/20/2017 at 12:33 PM.

Very helpful and was able to answer all questions I had about the vehicle and financing options. Financing employee was also very knowledgeable and informative when ask questions concerning our purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I was pleased with my experience

By elizab123 on 4/19/2017 at 3:19 PM. Helped by John Boyd.

It was a pleasure to deal with the personnel there was no pressure, they had a vehicle that I was interested in and they answered all my questions & then some. I am pleased and would recommend them.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Appreciate the no pressure experience!

By janetmorgan1122 on 4/6/2017 at 3:50 PM.

When every penny counts in today's world, it was really appreciated by us that we were given time to actually think about our purchase over a few days to make sure it was the best choice for us....communicated with Sam over that time with any questions we had without feeling like we were pressured to buy buy buy....really enjoyed our experience with Brinson and felt like they gave us the very best deal around!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Greatness

By mckerry42 on 4/1/2017 at 7:18 PM.

This was by far the easiest and best car buying experience Ive ever had. I would definiatly send my friends and family to this dealership

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Rude Arrogant Sales Manager

By MJS on 3/25/2017 at 9:34 PM. Helped by Sales Manager.

Salesman was so busy he was not able to return our call about pricing. I heard one salesman quit...one is in jail...etc etc. Scott the saleman was very sweet but the Sales Manager was rude and arrogant and said "go buy ya a Dodge they are cheaper if you are on a budget. Lol I guess he didnt realize I am not on a budget. I would not buy from this dealership as long as there is such a rude arrogant Sales Manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and Fair

By jason on 3/27/2017 at 2:56 PM.

They were able to match the price of a competing online dealership. They negotiated the sale with very little "haggle" and included a few extras! Good experience.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great salesman

By RW on 3/15/2017 at 1:22 PM.

The salesman was quick and took the time to search for what we wanted until he found it. We are extremely pleased with our new vehicle. We did not spend more than what we had planned.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was awesome!

By Stacy2387 on 3/13/2017 at 6:11 PM.

Great experience overall! Very friendly staff, very easy to deal with. we got exactly what we wanted at a good price and no hassle!! Our sales guy was awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience buying a vehicle ever!!

By Lifted Superduty on 3/8/2017 at 11:09 AM.

Destinee was the most amazing sales professional I have ever worked with. She not only works extremely hard for you she makes sure you are getting exactly what you want. Ill never buy from anyone else!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!

By Elisa Beadles on 3/7/2017 at 5:49 PM.

First time buyer and i feel like i got the best possible vehicle for my money. Destinee was friendly and super sweet! She took great care of us. Thanks you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ben Lee Very Professional

By Kerrie Riggs on 2/28/2017 at 8:59 PM.

I highly recommend this dealership and Ben Lee. He has helped me look and compare tricks over the phone and in person! I highly recommend giving him a call!

I would recommend this dealer.