Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
3.9  
Overall Experience
3.6  
Price
3.4  
Quality of Work
3.3  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

General maintenance

By Ryguy1984 on 5/23/2017 at 2:50 PM. Helped by Sam.

Took in to get breaks serviced...both front pads and rotors were replaced not to standard as not even a week after installed loud grinding noise each time you brake meaning after such a repair like this you think test drive would be done to ensure everything is good but it wasn't thanks a lot Sam for making this a bigger issue then what it had to be...all the money I gave you for this repair and to come back just over a week later to have rotors machined just not sure why brand new rotors need to be machined...hope no future problems arise from this issue and extremely poor service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brown Brothers Ford, King George Boulevard

By Cyndi Tipping on 3/5/2017 at 2:55 AM. Helped by Josh and Austin.

This dealership went above and beyond is finding my son a car today. Austin and Josh were amazing and I would recommend this dealership to all of my friends and family. They looked after us from the test drive to the insurance. Highly recommend these guys Cyndi Tipping

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ashley Pattie- Phenomenal Customer Service

By Melvin G on 10/27/2016 at 5:51 AM. Helped by Ashley Pattie and Ezra.

Great Customer Service- Ashley Pattie was the sales person I dealt with, she was very deligent with her follow up On what I wanted on my next F150, she made effort to learn what color choices and features I wanted and stayed on top of keeping an eye for that special truck for me. With busy schedules on both sides she accommodated my late visit and with in 24 hours I was in a new truck, she also respected my trade value that I wanted for my old truck and earned my business. Thank you for the phenomenal customer service Ashley, you rock! Secondly I returned the second day to return the spare key to my old truck and brought up a concern of the wipers streaking on the new truck, Ezra the sales manager gave me a pair of wipers no questions asked thanks brown bros ford!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Robert on 3/20/2016 at 11:33 PM. Helped by Rael Colley,Alon Kreines,Shpend Shkodra,Jot Suman Fatim,Dean.

First let me say that I do not feel comfortable buying or selling vehicles. In the market for a midsized pickup and not having a lot of luck, I saw an ad for a new f150 from Brown Brothers Ford so we went down and took it for a test drive We were very impressed We dealt with salesman Rael Colly, felt very comfortable with him no pressure whatsoever, great salesperson we feel he got us a great deal. He went through the vehicle features from top to bottom with us and explained everything. Next we met with Alon Kreines one of Brown Brothers Customer Relations Representative’s He went through all the accessories that we could add to the truck again no pressure very relaxed He went out of his way to schedule a good time for us to have the accessories installed. Next we met with Shpend Shokoda Finance Manager Once again no pressure very easy going We had a small issue with one of the seat belts and Fatima and Dean in the service department took care of it very promptly Melissa at the in store insurance office was very friendly and knowledgable In all we had a great experience purchasing this vehicle from B.B and have no problem recommending these staff members and this dealership to my friends

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

David Rocks!

By addy on 3/5/2016 at 7:57 PM. Helped by David Penner.

I was in the market for a new car, and wasn't quite sure what to get, and David patiently walked me through all the options available to me from Ford. He helped narrow my options on trims once I had the right model selected. Brown Bros was awesome, and I'll be taking my Ford here for service once it arrives.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
2   Quality of Work

Leasing

By jb47 on 3/2/2016 at 12:12 AM. Helped by Lori Watts (Leasing).

Would recommend the leasing department. Our first lease through Brown Bros. Overall experience very good, main thing we liked was that the whole cost of the lease was spelled out to us with the advantages/dis-advantages of a lease so we were under no illusion as to what we were signing up to, they also suggested we go away and think about it, something new for a car dealership? So no pressure on the day. Overall the lease contract was handled professionally and efficiently. Service department I felt was only average not offering courtesy transport unless it was within a half mile radius plus the service side seemed to take much longer that I would normally expect, in excess of three hours for vehicles first service? So lease side 5 stars, service side, 2-3 stars

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not very professional.

By Nicholas on 1/19/2016 at 9:43 PM. Helped by Can't remember.

Took my f350 in for the injectors very shortly after the warranty ran out. I had them all replaced to save money in the long run. Over $3000. Drove away and saw smoke from under the hood. Oil was spewing up to the underside of the hood. I backed up and went back in. They told me what it was without looking at it as well as the cost to repair it. It wasn't leaking when I brought it there. I freaked and they fixed it at no charge. Which they should have done in my opinion. Two months after the warranty for the new injectors ran out, I found myself paying for new ones once again. I do all the oil changes and filters and have records for all. I take good care of this truck. I don't trust those guys what so ever. Beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great experience

By Dave on 12/10/2015 at 3:34 AM. Helped by Lukas Pulfer.

After going to another Ford dealer for a specific vehicle and receiving bad service “They acted as if that vehicle was the only one in the world and they did not have any time to discuss anything except for papers to be signed”. I was not happy with the service and attitudes and walked out. A few days later I noticed the same vehicle at Brown Bros Ford (different colour) and attended the dealership the next day where I was approached by salesman Lukas Pulfer. Luckas was very professional and delivered everything as promised. My buying experience was great and surpassed all my expectations from the above and beyond great service from Luckas to the Finance Manager Marianne. Truly the best experience buying a vehicle and highly recommend Luckas at Brown Bros Ford.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Always a great service dept experience

By DaFish on 10/15/2015 at 4:07 PM. Helped by Sam.

I had nothing but good things to say about the Service dept. i deal with Sam and he always goes the extra mile when I bring in my 2012 Fusion for service. He explains things, answers all questions, makes sure I have transportation to and from dealership. Friendly, professional and courteous that's why I get all my service work done here.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Out of town purchase

By Tim8st on 10/5/2015 at 8:16 PM. Helped by Lukas Pulfer.

I travelled three provinces to purchase a used vehicle that was taken in trade. After extensive over the phone conversations and pictures sent back and forth I flew to Vancouver and bought the car. Unfortunately when I drove home and had the vehicle safety for an out of province inspection a problem arose. We discovered that hidden on the inside rear there was wear on very expensive run flat tires that made them unsafe. The car was actually just inspected by the BMW dealer Brian Jessel and pronounced fit for the road. The salesman Lukas and the dealer listened to my issues and promptly paid for two new tires even though the inspection was done elsewhere. Any dealer who will helps a customer after the sale and is not even in the trading area certainly will be top on your list for people who deal in the area. I will look for a reason to use them again for my next purchase even though they are 2000k away. They earned it. Regards, Tim McD

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible

By Ag713 on 7/13/2015 at 3:47 PM. Helped by Sales, financing, service department.

Bought my escape here because they had the exact one I wanted (in off trade) at the price range I was looking for and I had heard good things about the dealership. Unfortunately the salesperson could have cared less I was there, knew nothing about the car or safety ratings, and then told me he doesn't care about cars and drives an old Kia himself. The financing guy was friendly enough but when I came back to ask some follow up questions the female manager was cold and yelled at me, at least she apologized later, but still... The last straw was when I went for my first oil change. The service 'consultant' chewed gum the entire time, not quietly either, he was practically spitting on the table from it. I asked about some issues with my car and he told me that's my salesperson's problem not his. He was condescending and unprofessional to the point I asked for my keys back and cancelled the appointment. I will never go back here again.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Terrible Service at every level.

By forever1538 on 6/18/2015 at 7:08 PM. Helped by Ezra - sales manager,.

Recently got a truck from this dealership and it has been nothing less than a nightmare. Sales manager and finance department are rude. Charged more than what originally agreed, refused to give breakdown when asked. Nobody at this dealership care about the customer. Please go somewhere else where your business is appreciated.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

They made us feel like the only customer

By JBerdahl on 4/11/2015 at 6:41 AM. Helped by Lukas Pulfer.

This was truly excellent service, from walking on the lot to driving away in a new truck. We were approached by Lukas Pulfer, who listened to what we were looking for for our family and never pushed a sale but rather brainstormed with us for what might work -- including other types of cars/vans and makers. Never felt a push to buy from him. He was professional, personal, and classy, and didn't try to engage you in frat-boy type bonding. We test drove a truck the first day we visited and then a few weeks later when we came back. The interaction was informative and felt straightforward and trustworthy. When another dealership tried to give us the hard sell and compete, Lukas didn't pressure us to buy from him but stuck to his original good deal. When it came time to pick up the car, only one of us was in town and Lukas personally came to our home to pick the one of us up and bring us to the dealer (and even dropped our kids off at their gym on the way :). The whole process of buying was consistent, from meeting Sam in the service centre to April in plates and insurance. Even though they had many other customers at the time, I felt personally cared for and important, like I was the only customer. Everything was explained in detail and my many questions were answered. The truck had been prepared to the hilt -- even the tires were cleaned and freshly polished. Lukas took his time to show me around the truck and how it worked. I couldn't be happier with it and the service. Would HIGHLY recommend this dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst cutomer service ever

By lokotron on 7/11/2014 at 3:21 PM. Helped by sunny.

Asked how much would be for a part I needed and they said u want it or not dont waste my time , time is money . Amazing how stealership like this can be on business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

THE WORST AWFUL RUDE AND BAD SERVICE I EVER HAD WITH FORD...

By cvizzuett on 10/7/2013 at 6:30 PM. Helped by DEAN HENDERSON.

THE WORST AWFUL RUDE AND BAD SERVICE I EVER HAD WITH FORD FROM THIS AWFUL EMPLOYEE DEAN HENDERSON. SUPER RUDE I DONT UNDERSTAND HOW COME DEALERSHIP CAN HAVE EMPLOYEES LIKE THAT. CHARGED ME MORE THAN I WAS EXPECTING SO HE EVEN SAID SO WHY ARE YOU HERE? LOL ALWAYS HAD BAD SERVICE FROM FORD BUT THIS TIME WAS OUT OF THE LIMIT. THANKS CHRISTIAN

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

This dealership is all about a preassured quick sale and...

By F350FB on 10/17/2012 at 6:18 PM. Helped by Sam Shurbaji, Larry Smith.

This dealership is all about a preassured quick sale and no service. The vehicle sold was in bad condition with all sorts of hidden mechanical problems and even small body damage that I wasn't made aware off, it was in a spot where I could only discover it after a really close look the next day. The truck spent 2 weeks in the shop for repairs and they didn't even address all the issues (only 2 out of 6 items where looked at). I also had to bring it back multiple times to get the work done properly and still ended up letting another shop fix some issues at my own expense. I was assured the vehicles are checked through before sold, but that was a myth.The truck also smells like cigarette inside, they didn't even clean that up. Until today I have not received the promised calls back, they never call you back to answer some simple questions. I constantly have to follow up on stuff and it makes it an aboslute bad experience dealing with Brown Bros. Ford. Six weeks after the sale, I still don't have the extended warranty insurance papers and the imsurer says they don't have anything either. This company is a giant mess that sucks the life out of you. Don't go there!

I would not recommend this dealer.