Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome, easy, no pressure, cut and dry!

By Jeff Volschow on 10/22/2017 at 1:45 PM.

I want to say Iain was awesome! He totally went out of his way for our family. He came to my house on HIS day off to pick me up! WOW that is service!!! Thanks Iain for your service....you are the reason people keep coming back. I will recommend you and Brown!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch experience

By kileybronson on 10/19/2017 at 6:47 PM.

This dealership was so quick and professional. Wendy went above and beyond to make sure I ended up with the car that I had hoped for at a comfortable price. She was outstanding. No pressure, no hassles. Just great, accommodating service. Thank you, Wendy! 😀

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By 1234 on 10/19/2017 at 6:08 PM.

We have worked with Art for several years. It was a great experience and a good deal on the new car. We will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experiencing

By KWalters on 10/15/2017 at 11:45 AM. Helped by Nick.

This has, by and large, been the best vehicle buying experience I've ever had. Wendy Cooper went above and beyond in making sure that we completed as much of the transaction as possible before ever arriving at the dealership. They gave us plenty of time to decide on the color of vehicle I wanted. We were informed of all the extra options without being pressured. Nick, in finance, should also be mentioned for his part. He was efficient and informative in getting the financing completed without wasting time.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

FRUSTRATED WITH SERVICE

By Hondax3 on 10/12/2017 at 1:54 AM. Helped by express service.

I came to the dealership for an oil change with a coupon. I have a 2012 Honda Fit. I really like it and I want to take care of it. In addition of the oil change I told the service team my TPMS light was on. I have taken it to other places to get it switched off as I purchased new tires. The coupon was for $38.95. Upon receiving my bill, the cost of the service was 38.95 + 11.77 labor upon which they took off 11.00. Now the fine print of the coupon said fees, but NOWHERE does it say for labor. In addition to this service my TPMS light was never addressed. While in the waiting area, a gentleman was getting his wife's CRV serviced as well and had noticed that the service dept was up selling to EVERY customer. When it came to me, yes the service dept came to up sell me a filter and wanted to change it for $39.95. Because of this I now want to install my own air filters, and do my brakes myself (with genuine Honda parts) and SAVE A TON of $ in the process. After all, it is 5 lug nuts, a metric socket to loosen the brake calipers, for a total of 7 nuts. My other vehicle is a 1999 Honda Accord with 259,000 miles. I take care of that one myself. My only other option is to go to Jim White Honda in Maumee, Ohio.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love out CRV

By Croll7272 on 9/30/2017 at 5:22 PM.

We cannot say enough about the great service we received from Iain at Brown Honda. He is very professional yet personable. We would definitely buy from him again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Experience

By Jenni Mrkva on 10/5/2017 at 11:14 PM.

This was, hands down, the best experience I have ever had with a salesperson. I was trying to decide between two different cars. Arthur took the time to explain the differences between the cars. He listened to what features were important to me and made suggestions based on that. I never felt like I was being pressured to buy something I didn't want or buy before I was ready. Once I narrowed down which car I wanted, I had to decide on a color. I kept going back and forth and Arthur had an infinite amount of patience with me during all of this. The car I decided on has a lot of features I have never used and he took the time to explain all of them to me and help me with my settings. I couldn't be happier with the car and with the salesman. I will never buy a car from anyone else ever again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

out of state buyer

By Bill Weidenfeller on 10/3/2017 at 1:49 PM.

I purchased a pre-owned Honda with the outstanding help of Mark Fitzpatrick. I was looking at multiple vehicles from other dealerships & was impressed by the courteous & prompt communication here.I requested multiple pictures of condition & all my correspondence was returned in a timely manner. Really went out of their way to work with me & make me happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Customer Service

By Stacey Plaisance on 9/12/2017 at 12:51 PM.

We've purchased 2 Hondas from Brown with Gabe Heil. Both times were great experiences. Customer service is great, friendly, easy, and we felt we were treated fairly with prices.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Experience

By Lmbavis on 9/3/2017 at 12:24 PM.

Good experience. Well planned with my sales personnel so did not have to spend all day at the dealership. Go early during the week and in the morning and much smoother than late in the week or weekends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

oil change

By William N Albring on 9/1/2017 at 7:24 PM. Helped by S. Lapare.

very helpful in pointing out future needs. very fast service, nice customer waiting area. i like the car wash when service is completed. i will be back.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service.

By Dumb on 8/31/2017 at 7:50 PM. Helped by Sylvain Lapare, Chuck Stewart.

While traveling for work, my check engine light started flashing. I call the nearest Honda dealer because I knew that I would great reliable service and be taken advantage. Again, perfect service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil, Filter, Wiper Blade changes, Tire Rotation 2015 CRV

By enungesser on 8/31/2017 at 7:21 PM. Helped by Sylvain Lapare and the Brown Honda service staff..

Professional, courteous, friendly, quick Brown Honda service displayed by Sylvain Lapare/3258 and the Brown Honda service staff to change the Oil, Filter, Wiper Blades, rotate the tires, and do a Multi-point Vehicle inspection.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Services

By Gary Wilson on 8/31/2017 at 6:08 PM. Helped by Service Person was great! I am drawing a blank on his name! I can picture him but not the name!.

Was in for oil / filter change also Transmission fluid / filter change. Was told it be about 2 hours and was done in less than 1 hour. I was very pleased!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great outcome!

By Brian Davis on 8/30/2017 at 9:15 PM. Helped by Michael not sure of last name.

I loved that you washed my car and added air to my tires as part of your service. The roof rack and rails look great! Didn't open up right at 7:00 but about 7:10. Only reason I didn't give 5 stars.

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
1   Friendliness
2   Overall Experience
4   Price
5   Quality of Work

Unacknowledged

By Toledo1984 on 8/29/2017 at 8:06 PM.

I usually have great service here, but today it was hard to even get acknowledged as a customer. I'm not sure what takes so long to say to a customer, "Hello, I will be with you in a few minutes.". I stood next to my car to watch other customers.walk in and get helped immediately. After 25 minutes, I walked up, And greeted with a "Just a minute okay?" It's disappointing, being back Brian. Arthur sold me the car a long time ago, he has always been great. , He has nothing to do with this experience, he sold us 5 cars over the years and we have always been happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service/ oil change

By Mike on 8/29/2017 at 7:02 PM. Helped by Mike.

I took our CR-V to Brown for an oil change. I also had differential fluid service. Mike was very helpful and took care of me promptly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance and adjustments

By Jennifer G on 8/29/2017 at 6:16 PM. Helped by Cannot remember exactly - may have been Sylvain this visit..

I've always been treated with respect and appreciate their honesty. Never have they tried pushing unnecessary services like the other Honda dealer tried to do. They completed the services I requested and I'm eased with the results.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience.

By Amusz on 8/27/2017 at 9:55 PM.

I would absolutely recommend working with John Cheung. He was super helpful and never tried to oversell. It was the best car buying experience I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trustworthy, loyal & personal.

By uptownsport on 8/24/2017 at 11:22 PM. Helped by John Popelar.

I use the Express Service and have for as long as it has been open. I trust the guys who service my car and have learned so much from their explanations. They go out of their way to make sure I am treated as a loyal customer. There is truly a personal touch to the service center at Brown.

I would recommend this dealer.