Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
1.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have ever had.

By Tim Joncas on 8/15/2017 at 11:40 AM. Helped by Ron Duda, Carl Swanson.

I went into Brown Motors at the end of June to look at a few different trucks. Both Ron Duda and Carl Swanson were fantastic to deal with. I didn't actually move on a vehicle until the middle of August. Both Ron and Carl would check in periodically with me to see if I had any questions or how they could help. I never felt pressured and always felt like they were doing their best to get me into a vehicle that I would be happy with. Moving forward I will only purchase vehicles from Brown.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely happy I took the time to visit Brown Motors.

By Alpinezone on 8/3/2017 at 2:44 PM. Helped by Ron Duda and Carl (sales manager) great guys!.

My experience with Brown Motors purchasing my used 2016 Jeep Cherokee Trailhawk was actually a very fun experience. Ron Duda was not pushy, quite pleasant, and knowledgeable on the product line. After a test ride and a little haggling, as I had a Nissan Frontier for a trade. I got a deal I couldn't pass on. I would recommend giving Ron a call for your next vehicle. In fact everyone that I met there were really good people without the "car dealership feel". I could not be more happy :) Kudos Brown Motors and thanks again Ron

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Compassionate collaborators

By Rllakari on 7/6/2017 at 11:55 PM. Helped by Ron, Carl.

The staff worked with me during a very unusual and stressful time in my life - they alleviated the stress of buying a new car by being empathetic and understanding. I would recommend this team and will definitely return for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ron Duda does go the extra mile!

By Father and Daughter on 7/3/2017 at 1:14 PM. Helped by Ron Duda, Carl Swanson.

Being asked by your daughter to help find just the right vehicle for her babies, one 2 year-old, and another about to be born, is one of the most challenging problems a father has to face. Thankfully we have a local dealership (Brown Motors) that lived up to everything a person could ask for when searching for a quality vehicle that will provide years of safe driving for a young family. Ron Duda is a caring individual, who truly listens to you, and goes the extra mile to make sure your needs are met. Ron is patient, not pushy! His goal is to find the perfect match for your wish list, and budget. Our experience was such a pleasure that my daughter left the dealership beaming, and by the way, I left with a new vehicle also :) I have to say that Carl Swanson - General Sales Manager is a pleasure to work with. He is out in the open, easy to work with, and a sales manager that you feel you can trust. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Renagade Latitude 2017

By angel54 on 6/11/2017 at 4:31 PM. Helped by Ron Duda.

I was very happy Ron was very pleasant and helpful at finding what I wanted for the price I could afford. He took the time to show me a lot of the features of the Jeep. He connected my phone too so I could call out I am not good at doing things like that. He took the time to show me the ins and outs I thank him so much it was so nice to meet him. He said stop in anytime if I had any questions. I would definitely be going back to him for future vehicles. I had excellent service with Ron.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought exactly what I wanted

By janice archambeault on 6/10/2017 at 11:53 PM. Helped by Carl Swanson sales manager.

I was looking for the Jeep Renegade with a manual transmission. Ron took the time to find one in Eastern Mass & I had my Jeep in 3 days! Ron is very down to earth and made my car buying experience non stressful and actually pleasant! He explained all the in and outs of the dashboard & set up my Bluetooth for me! I appreciated his follow up call to check on everything. Great salesman!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy Jeep Patriot Sport owner!

By Ruth on 6/9/2017 at 4:24 PM. Helped by Ron Duda.

We got referred to this dealership from one of their service advisers, Aaron. He had done work on another vehicle of ours and was very helpful. We went online to the Brown Motors, Inc in Greenfield, MA, to see what they had. Got an email from Ron Duda to see what we would like. Went down to dealership and they got me exactly what I wanted. Ron Duda listened to what I needed in a vehicle, and delivered it! I started off looking at late model used Jeeps, but ended up with a new Jeep Patriot Sport, which worked out to be a better deal for me. We will definitely be going back to them for future vehicles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Monique on 5/26/2017 at 11:16 PM. Helped by Financial dept..

Our jeep buying experience was great, and Ron was so helpful. We looked at one, i had several issues with, Ron listend to our likes and dislikes, and he came up with a great match for us! Thank you again, and I will certainly recommend you to others. Monique and Randy Richsrdson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Seamless

By Tanya mackin on 5/23/2017 at 1:57 AM. Helped by Ron Duda.

After being told from a different dealer I could only finance a lease (which gave me anxiety) I came here to Brown's. I sat with Ron and explained my needs, wants, and dislikes in what I was looking for in buying a new car! After seeing my options for purchase on my budge I left behind my Nissan ultimate and seamlessly financed a brand new Jeep Cherokee North!! I couldn't be happier with the service or the dedication and honesty in making this purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent salesman Ron Duda

By Hutchinson on 5/22/2017 at 6:46 PM. Helped by Ron Duda.

I really enjoy my experience at Brown's. I just bought a van and Ron Duda really helped me picking something out that fits me and my family. He is not a pushy salesman and that is a plus!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Ron Duda

By Paul123 on 5/19/2017 at 8:15 PM. Helped by Ron Duda.

I recently purchased a car from Ron Duda at Brown Motors. Ron was very helpful and not pushy at all.I would recommend him to anyone looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful

By Donna on 5/16/2017 at 12:17 AM. Helped by Carl was very helpful.

My husband and I were very pleased the way Ron helped us. purchase a new car, he gave us a great deal on our other vehicle towards the new jeep and are very pleased with the new car.thanks again Joe and Donna Leavitt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very satisfied customers

By regina,pete on 5/12/2017 at 4:17 PM. Helped by Ron Duda.

Just stopped in to get a price on a vehicle. Ron was so helpful, we bought the vehicle. Love my new truck.Thanks Regina & Pete.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By Nancy V on 5/9/2017 at 8:06 PM. Helped by Ron Duda and the lovely man who drove with him to Enfield ...so sorry I don't recall your name!.

First contact was via Email...Ron Duda got back to us quickly with a great price on a 2500 we were interested in...Reviews for the dealership were good so we drove over 2 hours to the dealertship to see the truck and meet Ron... Ron was great...The price was great...the price they offered on our trade was very fair based on my research....We made the deal. We met Ron a few days later at the Enfield Motor Vehicle Department to complete the paperwork and register the truck. Ron spent at least 45 minutes with my husband going over the truck. We have bought many new vehicles (and, for a short period, I sold new cars and trucks) over the years...this was the most pleasant buying experience I have ever had. Thank you Brown Motors and Ron Duda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very happy with the service

By happy camper on 5/1/2017 at 2:06 PM. Helped by Ron Duda ,Ray Dew.

We recently bought a 2010 Dodge 2500 and our sales rep was Ron Duda .Ron was fantastic and really helped us a great deal to make this purchase work . The price of our newer truck was fair and everyone in the sales dept. were friendly and very helpful . We have purchased vehicles here in the past and would recommend to stop in and ask for Ron for your next car or truck . Rod ,Shelburne Ma .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy with our experience!

By John on 4/6/2017 at 8:31 PM. Helped by Susan.

Ron was extremely professional, personable, helpful, and well organized. He had excellent suggestions; the process moved along smoothly. We highly recommend Brown Motors and Ron!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Willing to work with you

By oneJeremias on 3/30/2017 at 3:04 PM. Helped by Ron Duda.

I purchased a car from this deal 9 months ago. They offered a fair price, and worked with me by delivering to NH where I could pick it up. I discovered an intermittent A/C problem shortly after buying, and although it wasn't technically covered under warranty, they offered to do a recharge of the A/C unit to see if it fixed. I don't feel like it was an issue they likely knew about when they sold it to me. They didn't offer to fix outright, which is why only 4 stars, but otherwise a good experience.

I would recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service guesses at what's wrong.

By Deane123 on 2/10/2017 at 8:19 PM. Helped by Nick, service manager..

Took our Dodge Caliber in for a warranty replacement of the rear suspension cradle. After they replaced it car had a very loud creaking noise. I had already bought new suspension parts so they put them in during cradle replacement. ( they charged me $150.00 to remove two bolts they say didn't need to come out for the cradle replacement but for putting in the parts that I supplied. Took it back for the creaking and they diagnosed that the struts needed replacing. They wanted $637.00 to replace the struts. I purchased new complete strut assemblies including springs and had them installed elsewhere. Total price $446.00. Creaking still there, not the struts. Took it back again and they said they greased the control arm, Creaking went away for 4-5 days and came back. Took back again and they said it was now the tow link in the rear and wanted $270.00 to replace them with NO guarantee it would correct the creaking. And wanted me to pay $55.00 for that diagnosis. Refused to pay for their guesswork and took the car back before they said I needed to replace engine and transmission to get rid of the creak they created. Sales may be Great but stay away from the Service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience when Shopping for A Used Car!!

By bertleigh on 1/26/2017 at 5:24 PM. Helped by Ron Duda.

We were looking for a rather late model used vehicle, one that actually might have space in the front seat for a ladies purse (usually consoles take up all the space except the passenger seat). So if you have a passenger there is no place for your purse unless you put it in the back seat. We saw a 2016 Town & Country Minivan that just fit perfectly for our needs and future plans to travel. It allows greater space inside than an SUV, many options for seating arrangements, etc. and had quite a few options that will useful. We dealt with Ron, who was exceptionally knowledgeable about this car and was very patient as we both drove it a few times just to be certain. He gave us a fair trade-in on our car and treated us very well. There was no pressure on us to either purchase, make a quick decision or anything - he just gave us our time and helped us determine that this is the right choice for us. Thanks, Ron for your kind assistance - much appreciated!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

New jeep purchase

By David Tyler on 10/25/2016 at 11:42 AM. Helped by Ron Duda and Carl Swanson.

My wife was interested in having a"lime green" jeep wrangler. Brown motors suddenly had one arrive on their lot. I went over and checked it out, finding it to my liking. Ron Duda assisted me with any questions, and Ron, together with Carl Swanson worked out the financial arrangements to meet my needs. Now my wife is the happy owner of the "lime green" jeep that she has wanted for the past several years. This on looks good in the yard with my yellow one, which by the way I also purchased from Brown motors.

I would recommend this dealer.