Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4.1  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scam artists .

By Mozz on 7/5/2019 at 3:04 PM. Helped by Andrew Mahan , David Pool , Jamy Schwartz , sales manager whos name I cant remember ..

Andrew Mahan was great to work with....Its the rest of his crone's you have to be aware of . I was working on a deal with Andrew when the used car sales manager who goes by the name of David Pool stuck his nose In he not only low balled my trade he wanted to steel It , the guy was rude and obnoxious I could write a whole page on this guy but Ill spare you the details , why I didn't get up and walk there and then I keep asking myself the same question , a word of warning avoid this David Pool like the plague . Anyway I agreed an OTD deal with the sales manager only to find out later they reneged on the deal and refuse to pay the sales tax , even though they sent me the plates, tags, and registration . There are plenty of other dealerships on Richmond rd In Charlottesville do your self a favor and buy from them .

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Re:used car sale Manager

By Loving#79 on 5/30/2019 at 2:32 AM. Helped by T.O. Bryce and David Poole (rating because of D. Poole).

Went there yesterday after work and got a sales lady who knew nothing about the Highlander I was inquiring about. I asked if the price was firm and she said yes we have no haggle.. she never offered anything else and walked away to smoke. I road around the lot and she showed back up to say , I see you are still looking and I wanted to give you my card. (That's it) walked away and lit another cigarette. Today I seen the price had changed from the 37350. To 35275. My best friend and I went there again today after work. We started out on a very positive note dealing with T.O. and Bryce Griffin, both very professional and courteous! Bryce road with us and explained about features the vehicle offered. We discussed price with him and T. O. After the test drive. The vehicle did not have one feature I want , being the remote start. The price being $35275. I offered to pay $33500. And them add the remote start. They took this to the used car mgr, he could not do the price, at this point we were 5 percent apart, I offered to split that and I would pay 34387.50 and then add the remote start . Bryce went to used sale mgr again with this. He (David Poole showed up where my best friend and I were see sitting and was very abrupt and abrasive in saying , I can't do this and wanted to tell us how they did their pricing and even accused us of not seeing the 35275. Price. We had taken a screenshot. He stated to us that the price went back up at 3 pm today on Umansky web page to 37,000. I have9:40 pm tonight Umansky website showing the 35275. The 1775 . We were apart (5%) I offered additional 2 1/2percent and the used car sales mgr would not make the deal for a difference of $888. Less! Lost deal over 2. 1/2 percent . I mean really . I can now truly see why people say what they do, but I like spending our money locally and I truly believe it was only because of David Poole that this did not happen! Bryce and T.O. are great ASSETS to Umansky, it is unfortunate that the same can not be said for the used car sales manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leslee Parsons

By 3Toyotaguyinlexington on 3/28/2019 at 1:47 AM. Helped by Leslee Parsons.

Leslee Parsons is the very best, most qualified and helpful sales person I have ever worked with. She has done everything possible to assist us in acquiring the vehicle we wanted. I've never experienced another person who would go so far out of their way to accommodate a potential buyer, and in this case locating an out of state dealer who had the car we wanted in the rushed schedule we presented her with. I would only buy another Toyota from her. John G. Sebrell

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Sales Dept. Is Fine, Service Dept. Really Impressed Me

By Mama V. on 11/28/2018 at 10:35 PM. Helped by George Davis.

I purchased my vehicle from them and the Sales Dept. was better than I expected. Got a good deal on my vehicle. I had initially given the service dept. a poor review. After contacting the service manager he responded by rectifying the situation to my satisfaction. I am therefore editing my review. Thank you Umansky Toyota Team for your excellent customer service in handling this issue. In the future I hope their labor and parts costs become more reasonable in general. Sadly, this seems to be a problem with most dealers I have dealt with over the years.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership!!

By Michele M NYC on 7/15/2018 at 11:03 PM. Helped by Forest, Emily, Mike.

By far, the best dealership to buy from!! Forest, Emily & Mike were the best team!! Not pushy at all & helped me buy the truck of my dreams, 2018 Toyota Tacoma TRD Pro!! Don’t buy from any other dealership!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Wonderful Customer Experience

By Bryan34 on 7/8/2018 at 4:08 PM. Helped by Leslee Parsons.

After searching all over Virginia for a car, and dealing with terrible salespeople, I was lucky to come across this dealership to help me in my car buying experience. Leslee Parsons helped me every step of the way in buying my car that I have now. Her hard work and dedication to her customer base puts her heads above any other salesperson I have worked with during my statewide car search. I would recommend her and Umansky Toyota to anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Sales department is great. Finance... Not so much

By arcelyte77 on 5/30/2018 at 8:08 PM. Helped by Tyler.

Tyler took care of us. Bent over backwards. Never felt like we were unimportant or our questions were wasting time. Management took care of the numbers we asked for. Finance tried to screw us over.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

It’s not Browns anymore. You won’t love the service.

By Kaye on 5/2/2018 at 4:43 PM. Helped by Can’t remrmber names.

I was a devotee of Brown’s service. They were great. Always trusted them. Since Umansky bought it watch out. Upselling heaven. All of a sudden you need AC filters, radiator flushes, with just an inspection. My son had his Tacoma inspected and they refused to pass it without hundreds of dollars of brake work. He just had it serviced 2 months ago at another dealer who said brakes were fine. It’s a shame. Browns was so good. I was about to trade in my Prius for a new one and even trade in my Ford truck for a Tundra just so I could get it serviced by Browns. They were that good. Not Umansky. They are not to be trusted. I’ll be buying my new vehicles elsewhere. Stay far far away.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New RAV4

By Dogsbite on 2/14/2018 at 9:34 PM. Helped by Leslee Parsons.

I enjoyed working with Leslee Parsons, who not only explains very clearly the processes involved in buying a car, she also does a great job explaining the car and all of its features very clearly. I had initially thought about buying a new Prius, but I am very happy with the new RAV4 I bought from Leslee. I highly recommend her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and friendly

By weirshop on 10/14/2017 at 10:06 PM. Helped by Jennifer Shipp.

Jennifer Shipp provided Very professional and friendly service. Absolutely 5 stars and recommended. I came in for state inspection and revived very happy service. Jennifer Shipp is the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my new Prius

By Denise on 9/27/2017 at 12:59 PM. Helped by Buck Brockman, JR Kennedy, Shannon, Mike Sydney.

I just bought a new 2017 Prius from this dealership. I had owned a 2005 Prius for 13 years and have loved having a Prius. The salesman, Buck, was wonderful to my husband and me. He was very personable and professional in helping us through the purchase process. His associate, JR, was very friendly and patient in helping set up the electronics (cell phone,etc.) in the car. Shannon was very nice, too. I loved working with Mike, setting up the finances. All in all, it was a great experience. I have dealt with Brown Toyota for 13 years in servicing my old Prius. I have always been impressed with their professionalism and friendliness. I hope the new owners will keep that culture going.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stressless Car Service

By Femalenomad on 9/15/2017 at 12:44 PM. Helped by Jim McAllister.

One more appointment becomes quick and easy at Brown Toyota. Just check vehicle in; go to lounge; get coffee and a snack; and relax! Your service advisor takes care of your car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome! Leslee Parsons was superior!!

By Rock2027 on 7/28/2017 at 3:30 AM. Helped by Leslee Parsons and Mike shields.

From the minute I walked over to look at the car I was interested in and all the way through the entire process of purchasing it was a great experience. Leslee did a great job and I will definitely recommend the dealership to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brown Toyota

By JF3000 on 7/26/2017 at 11:04 PM. Helped by See above.

Shannon, Dustin, Mike Sidney and Neal Lobban. Easiest and smoothest car purchase I've had. There's no other reason to go anywhere else. A typical grinding experience made easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy

By Racinej on 7/15/2017 at 5:59 PM. Helped by N/a.

I've been very happy with the service from purchase to service. I will keep coming back to this dealership. I'll recommend to others.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The worst service department I've ever had to deal with

By SDCole on 4/14/2017 at 10:53 PM. Helped by Russ and Jay Malone, Jr.

We were told by Russ that our vehicle's problem was to be covered under warranty. The next day he calls to say "your car is done but we were not able to cover it under warranty". So now at the price of over $400 our car is available for pick up. When we asked to speak to the service manager he was not available. Multiple phone calls later that were routed to voice mail, my husband leaves work early to talk to someone. The service writer was "unavailable" & the manager, Jay Malone, Jr, by the way, the owner's son, was extremely rude and condescending and refused to stand up for the customer despite his writer's error. Ok.... I get it, not covered, but how about common customer service, do the right thing. Treat your customers better, respectfully is not too much to expect. I would never recommend this service department to anyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Joe D on 1/30/2017 at 8:26 PM. Helped by Jamie.

They were really easy to deal with. Everything went really smooth and everyone there has been really nice. I highly recommend them to anyone in the area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By LindaS on 10/13/2016 at 4:19 PM. Helped by Steve Young & Dustin Medley.

Thank you to Steve for his thorough knowledge of my new car and to Dustin for the great deal on it. I would highly recommend Brown's I'f considering a new car, and 0 interest rates put the cherry on top!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Worst experience

By Casen123 on 9/10/2016 at 7:49 PM. Helped by Lisa-Toyota Sales.

Went to this dealership to upgrade to a bigger family vehicle. Saleswoman was nice, but didn't want to stay outside much in order for me to look at the vehicle I had in mind, because it was hot, so I felt rushed. It was 'let's test drive or go in'. So, to make a short story shorter, the manager and salesperson recommended I go to Carmax. New sales strategy or do they sell so much they weren't interested in a sure sale that day? Never had a dealership that wouldn't do business. Horrible experience!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By MT on 7/25/2016 at 6:08 PM. Helped by Harold W Howard, Mike Sydney,.

Great, knowledgeable sales person and with a large inventory to show.. Mr. Harold Howard worked well with us and answered all of our questions without pressure. I decided to cancel some insurance that I had bought with the sale and Mike Sydney handle the situation with professionalism. What a credit he and Harold Howard must be to the Brown organization.

I would recommend this dealer.