Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4  
Friendliness
4.1  
Overall Experience
3.9  
Price
4.1  
Quality of Work
4  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By Vargas12 on 5/5/2019 at 12:01 AM. Helped by Salem and David.

Both of these employees and the rest of the staff were extremely patient with us and made sure that we took the car that we truly wanted. Very clean space that is welcoming and comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient

By Marla21 on 12/20/2018 at 5:53 PM. Helped by Zuniga, Dunbar.

Great service all the time from service advisor and service technician. Always meet my expectations. It's never a hassle to make an appointment that works for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Marla21 on 10/10/2018 at 12:05 AM. Helped by Mr. Zuniga, Mr. Chia.

As a new Mazda owner, this dealership's customer service exceeded my expectations. Everyone here, has been polite and has greeted me with a smile every time i have come in for an oil change, to pick up accessories or when paying at the cashier's window. My service technician has been Alex and I will continue to request him for his outstanding attention to detail and communication during my service appointments. I wouldn't go to any other Mazda Dealership for my needs even if they were closer to me!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Unprofessional.

By Animationpaint on 9/26/2018 at 10:35 AM. Helped by Alex, Owen.

Dealer offeres a price for my car, I come in the next day, and they said that they weren't buying it. Waste of time, not only that they talk unprofessionally. The service department is no different. For example, when I was livid that they charged me twice for a because they misdiagnosed the first time--instead of talking to me professionally at all times-- they said that they'd gladly take my money. Which they did. Horrible service. I believe the mentality comes from top down. I've been to this place over the last few years because my RX-8 requires special service. They overcharge and are generally unprofessional. Avoid if possible.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, Very Happy

By Newmazdaowner on 2/2/2018 at 7:00 AM. Helped by Conrad, Adam, Salem.

This is my first new car and they couldn’t have been more helpful and polite. I did my research and I told them what I was willing to pay. They were honest and upfront and told me exactly what the car would cost OTD. They were easy to talk to and everything went very smooth. I have no complaints whatsoever. If you are interested in a Mazda, I would head in their direction.

I would recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

What a waste of time

By ... on 7/16/2017 at 7:15 AM. Helped by Miguel, Jose, and Inez.

There were no communications between service staffs to make sure customers repair issues are being resolved. I hope this second time of service will resolve the issues on the vehicle.

I would not recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Our purchasing experience was excellent.

By cjc on 5/6/2017 at 7:16 AM. Helped by Len and Claire.

We knew what we wanted and Browning was able to produce just what we were looking for. The paperwork was handled quickly and efficiently and we were in and out in no time. Len was friendly and knowledgeable about the car

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Don't waste your time

By California girl on 5/4/2017 at 6:14 AM. Helped by Aya.

I also had a price changed on me at the last minute. It took a day or 2 of emailing back and forth . We had an appointment setup and about an hour before, I get an email that said a different price. Her reason was fee after fee. I was not ok with all the fees they added and expressed my concern. Soon after I get a email that the manager changed his mind on the sale because they would be losing money. I have the offer in writing! The Internet manager said it was out of her hands since her manager changed his mind. Another promblem was they told me they can get any color I wanted. She said they can swap cars with other dealers. In the end she found one to our liking 70 miles away and needed to get our approval for her to drive the car back. I was not ok with that, so she found another car that was very close to the dealership. Of course it was more money because it had a pearl paint and all weather mats. I didnt want or need the mats but thats how the car came so if we wanted it we had to pay extra. Fine I agreed. Then Mazda wanted to charge me a $500 transfer fee which they said nothing about until I get a another email with a different price from what we agreed upon. I was told that in order for them to transfer a vehicle, mazda gets charged a hold back fee to bring it in, which would be passed on to me the buyer. Poor customer service. A big waste of my time.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

poor service and non communicative and non responsive manage

By linadriana29 on 12/3/2016 at 6:33 PM. Helped by Neil (Manager).

Horrible place, would never go back, just never respond, nor communicate, when you arrive, you wait a million hours, I think the staff doesn't deserve that management and nor does the customer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly

By Be back on 9/19/2016 at 1:02 PM. Helped by Leo.

Came in for service it was quick and easy they had my appointment time available and had me out in no time. Even included a complimentary car wash.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Bigcruise on 3/18/2016 at 4:28 PM. Helped by Frank Martinez.

Quick and easy service, enjoyed the dealers role. My appointment was made and they were ready for me when I pulled up. I woul invite anyone to come in.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

LIES AND DECEPTION

By scott on 11/30/2015 at 7:21 PM. Helped by Hussein.

I have been shopping for a new 2015 Mazda hatchback, fully loaded. They had one, and we agreed upon all the terms and prices. Just to let you know, it was a 50 mile trip for my wife and I. Well I can reaffirm what other yelpers have said. DECEPTION and LIES. The agreed upon price was 26100, and I had financing through my Fire Department Credit Union. FYI my credit score is 835. After all the running around, test driving, etc., Hussein the sales guy whom I had a verbal agreed upon price, comes back in with a piece of paper asking 28300 or so. We got up and left. Just to let all know, this was the second Mazda dealer that was not honest(Cardinaleway Mazda). The BBB and Mazda USA will both get calls, emails, and whatever else I can think of to hold them responsible for their disingenuous sales practice.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best part of a crummy day..

By TocoDan on 10/9/2015 at 9:03 PM.

Hit a deer with my car and came in to investigate a strange noise that the car began to amit. Found out that deer caused $480 worth of damage. After all was fixed, went to the window to take care of the bill and was greeted with the most warm and welcoming smile from the cashier. "Wow" I thought.. This day may have gotten off to a less than ideal start but I really needed that smile. For that Mazda, you get 5-Stars!! Thanks for the smile..

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Decent Service

By Lizzie91001 on 7/21/2015 at 6:29 PM. Helped by Tony, Jose, Frank.

I did have a problem with the service department which resulted in a loss of trust on my side. Fortunately, the service manager, Frank, was able to help me out.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst double talk dealer bait and switch

By Justin Thyme on 4/28/2015 at 8:23 PM. Helped by Stephen Huang, Adam Martinez.

Beware they change things and prices at the last minute. !!!!!!! Only a sucker and loser will fall for their tactics. Watch carefully how they say because of certain things they will change the agreed price. Also please note they turned off the lights on the sales floor just to shove you out as they wanted to go home early and was not very interested to sell. Obviously they made a mistake with the price and will not honor their word.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Browning Mazda of Alahambra

By tf81 on 11/14/2014 at 8:39 PM. Helped by Adam, Steve, Roger, David (GM), Michele (FM).

Great experience. The car was ready. The negotiation was easy and they help us to get the car needed respecting our financial needs. Very friendly, great customer service.

I would recommend this dealer.