Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kind, Patient, Respectful, Great Cars!

By LuvMazda3Hatcback on 6/30/2019 at 10:52 PM. Helped by Nick Kolodny, John Gutierrez.

I put off car shopping for over a year because I was convinced it would be a horrible experience with pushy sales people and little actually test driving. Brown's Chantilly Mazda was the complete opposite! My first impression at Brown's Mazda was with John Gutierrez, Sales Manager, who was immediately very encouraging of getting in and driving cars. He asked what I was looking for and put me in the closest vehicle they had. He was so relaxed and kind and accommodating that I then actually wanted to stay and talk more about the cars. John introduced me to Carlos Bonds who asked good questions to understand that budget was really important to me. He priced out a few cars for me respecting my budget requirements. It was because of John and Carlos that I returned two weeks later to test drive two vehicles that I had narrowed my search down to. Nick Kolodny kindly and patiently helped me with the final test drives, was very informative on the vehicles, and walked me through the closing process. I ended up leasing a brand new Mazda 3 Hatchback. I am extremely pleased with the customer service, the sales team, and the car! Thank you so much for making this a good experience for me! I strongly recommend Nick, Carlos, and John at Brown's Mazda if you are in the market for a new car. They will inform and positively influence your search no matter what you end up with.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Great Used Car Shopping Experience

By argusarms on 2/12/2017 at 10:57 AM. Helped by Peter, Haidar.

I have been shopping for a car for my son. During this process, I've been to at least 15 car dealers. This dealer has by far been the best to deal with. The salesman was very professional, and not pushy at all. The manager actually took me for a test drive when the salesman was busy the second time I came in. Hopefully I will end up buying a car here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST Car-Buying experience of my life. Awesome.

By Jose_Cora on 12/31/2014 at 6:10 PM. Helped by DeAhnna.

I purchased a 2015 Mazda6, iTouring, Automatic from Brown’s Chantilly Mazda on 30 December 2014. BOTTOM LINE: This was simply the BEST car buying experience I have ever had in 20 years of buying cars. Brown’s Chantilly Mazda also offered the lowest prices within 100 miles of the National Capital Region based on my research (see details below). More importantly, they were professional and did not try to pressure me into buying something I did not want. They answered all my questions promptly and provided me with the information I asked to be able to make the best choice for me, both for the car selection and its financing. I would recommend Brown’s Chantilly Mazda to my own mother, and will be recommending them to all my friends if they are in the area and looking to buy a Mazda. BACKGROUND: Before walking into Brown’s Chantilly Mazda I researched this mid-size sedan purchase for six months and test drove every mid-size sedan on the market. After considering the different models’ reliability, driving dynamics, gas mileage, looks, and price, I settled on the Mazda6 as the best car in the segment. I then determined the trim level that I wanted, the interior and exterior colors, and the options I wanted. LOWEST PRICE: Based on my research, Brown’s Chantilly Mazda had the lowest prices within a 100 mile radius. I know because I had the top 10 Mazda volume leaders within 100 miles (in VA, MD, DC, and DE) compete for my business, and no other dealer could match Brown’s Chantilly Mazda price quote. I contacted the 10 dealerships via e-mail and gave them 3 days to send in their best price offer on the Mazda6 I wanted. No other dealers could match the offer for the Mazda6 that I received from Matt May (sales manager) at Chantilly Mazda, even after they heard the offer. GREAT CAR-BUYING EXPERIENCE: There was absolutely no high-pressure sales tactics at all. The whole time, Matt May and his team provided the information I needed to make the best car-buying decisions for myself. Financing was the same excellent service. I came in with my own financing, and they offered Mazda’s financing and showed me the numbers as to which financing package would come out better, and how it affected the car price ($500 discount if I used Mazda’s), the total interest I would pay, and the monthly payments. I also inadvertently threw a curveball at Matt when I decided to change the color of the exterior of the car I wanted to buy from blue to red. Matt May explained how much more it would cost (the Soul Red costs $300 more from the factory) and let me make the decision. When I switched to red, he went and found the car I wanted and brought it to Chantilly Mazda, with no fanfare. It really felt that they practiced the old-fashioned culture of “the customer is always right.” Finally there was one last hiccup that could have been disastrous, but that Matt May and Chantilly Mazda handled with class and aplomb. We had agreed to a price at the outset (the price quote plus the extra few hundred when I changed to red exterior), but it appears that Chantilly Mazda made a mistake in preparing the paperwork – I think that they accidentally kept the blue exterior price instead of updating to the red exterior price. But with the additional $500 Mazda financing discount and the added maintenance package, the Out The Door (OTD) price I was focusing on remained about the same so I did not catch it, and neither did they. Myself and the finance rep signed all the paperwork and it went to Matt May for approval. A few minutes later, Matt came into the office and asked the finance rep to pull up the numbers. As he looked at the numbers, he said (apparently talking to himself) “That is not the price we agreed to.” One second later, he seemed to realize I was in the office, turned around and said to me “We made a mistake in the numbers, but it was our mistake and benefits you so we will stand by the price on the paperwork.” At the time I was unsure if there had been a mistake, since the OTD price was about what we had agreed to. But after I got home that night I reviewed the paperwork and it does appear that the price was indeed a few hundred dollars cheaper than what we agreed to, prior to including the financing bonus rebate and the maintenance package I selected. So that price issue could have been a major point of contention and stress, but Matt May and Chantilly Mazda handled the error with class and aplomb. I think I would have seen that Matt May was right if I had time to sit down and re-review all the numbers but that would have taken a lot of time and added a lot of stress, and would likely have left a bad taste in my mouth. But Matt May and Brown’s Chantilly Mazda took a potentially bad situation and turned it into a positive experience. In all, it took about 2 hours from the time I arrived to purchase the car to the time I was driving out, which I thought was pretty good considering they had to bring the car in from some other location, add the license plate and inspections tags, and wash and fuel it. CONCLUSION: Kudos to Matt May and his Brown’s Chantilly Mazda team for the most stress-free car buying experience I have experienced in 20 years. I highly recommend Chantilly Mazda for their great car-buying experience and unbeatably low prices.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Initially we were leaning towards purchasing a Honda CRV...

By Jack65 on 1/9/2014 at 6:51 AM. Helped by Jeff James.

Initially we were leaning towards purchasing a Honda CRV but after extensively researching the CX-5 & viewing Brown's website we visited the dealership on New Years Day to look the CX-5 over in comparison. Upon arriving we signed in to meet with a sales rep and while waiting we looked over a CX-5 inside the showroom. We found the showroom comfortable, well laid out and all the vehicles very accessible. After a short wait Jeff James came up and introduced himself to us and we began discussing the CX-5. It is a pleasure to state for the record that Jeff was a real pleasure and a true professional to work with as was Matt May and the finance manager (sorry forgot his name). Jeff discussed the options and available packages in detail with NO rush & NO pressure. We picked a package and he set up the vehicle for a test drive and off we went, unescorted, which was nice as we could both drive the vehicle and discuss it without feeling pressured. We decided the CX-5 was just what we were looking for and we headed back to begin what typically makes the "buying" part ugly.......negotiating a fair price. I worked in the auto business for many years previously so I was prepared for & expecting the usual "games and shenanigans" that go along with buying a car. Well our experience was just the opposite and by that I mean completely opposite of what we were expecting, NO games, NO pressure, NO hassle, wow I was impressed and I'm usually not. Negotiations went smooth and above all were pleasant & POLITE with Jeff James and Matt May treating us with respect throughout the entire process and with some back & forth discussion, providing us fair & straight-up pricing which we were happy with so we signed the buyers order. The finance manager was also extremely polite and explained everything clearly, without rushing and NO pressure to purchase any additional products that were offered. Additionally I would also like to note that Matt May had an excellent depth of knowledge on Mazda mechanical & engineering features and Jeff James was very easygoing and informative in explaining the navigation technology & vehicle features in conjunction with the drivers manual tutorial he gave us. We left with a confident level of knowledge to utilize the CX-5's features. We visited a few other dealerships throughout the area and the Brown's Chantilly Mazda team was by far the best of the bunch and earned our business by exceeding our expectations. Please know that I have never written a review for anything but felt compelled to write one as the Browns team made buying our new CX-5 a really enjoyable experience, as buying a new ride should be!! In summary, we experienced a refreshing, no pressure and overall very pleasant car buying experience and it is a pleasure for us to confidently & highly recommend Brown's Chantilly Mazda to anyone else looking for the same.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I want to put in a good word for Brown's Mazda and...

By naltikriti on 12/23/2013 at 4:11 AM.

I want to put in a good word for Brown's Mazda and especially Matt May, our sales associate. We purchased our Mazda 5 back in early September, on a day that we really weren't thinking of purchasing a new car. We'd thought we'd buy a used Mazda 5, but came away persuaded that the financials and the long term strategy of a new car made more sense. We ended up discussing the purchase with Matt May for a very long time, and walked out with a new Mazda 5. We were very happy with the price, and the service. Now, 3 months later, we can say that the purchase has proven to be a completely positive one for us. My only disappointment is to see that the vehicle has since been reduced in price by some $2-3,000, which I only wish we could have predicted in September. Perhaps corporate has decided to discontinue the model, or something got changed, but it's much cheaper now than it was in September -- and we thought it was a fair price then!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

1. Matt Mayfield told me it'll cost more to transfer...

By FitItFitness on 12/8/2013 at 10:13 PM. Helped by Matt Mayfield.

1. Matt Mayfield told me it'll cost more to transfer my tags to a new car than to have them order new ones. It was a big lie. 2. Matt May was very rude. I wasn't expecting that from a sales manager-he was a bit friendly in the beginning. He became rude after I bargained to the core with him regarding the price he was quoting me. He lied by saying his price was the lowest I could find anywhere in our region even after I showed him a lower price a competitor had offered me. He became more rude and even asked me to leave in a rude way after I told him I felt insulted at the price he offered me for my trade. These guys did not seek my business--I went looking for them. I was there a week earlier in the early stages of my car hunt-I kept my promise and went back. They did not even bother to call me after my first visit. When I asked why they never bothered to call, the response was "you never gave us your number". I guess the reason they didn't want my business was because I was dressed like someone who couldn't afford a 2014 Mazda3 i touring or because they thought I wasn't fit to drive one. Here is why I say that, Matt was offering me a different color I told them many times I didn't want.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience!! Never thought I would be writing...

By ElaineThomas on 10/15/2013 at 10:48 PM.

Wonderful Experience!! Never thought I would be writing a great review after a horrible experience at Tyson's Madza dealership. My experience at Chantilly was exceptional because of Charlie Yerkes. Charlie is an extraordinary sales person. He impressed me not only with his amazing professional attitude, his knowledge, but his initiative to go above and beyond what is expected. He made every effort to make sure I did not have another bad experience. He made sure that I not only got what I wanted, which was the Mazda6, but he kept me informed every step of the way as to all the details moving forward. He order my car and let me know from when it was manufactured..Vin#.. to when leaving port...to port..to delivery..etc... He is always available for any questions. AMAZING!!! I have been looking for a car since January and have been through many car dealerships and many sales people and Charlie is sincerely the BEST... an outstanding and talented sales person. There are no words to express how grateful I am to Charlie for all he has done to not only give me the car that I have been wanting but to make my experience a wonderful one. I have been without a car since January so he has made it worth the wait. I will recommend him to everyone I know!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had been searching for a car and our son had...

By gtobin007 on 10/2/2013 at 11:05 AM. Helped by Travis Larkins.

I had been searching for a car and our son had recommended a mazda so we looked for dealers in Northern Virgina. We had gone to a couple of other dealers before we went to Chantilly Mazda but all the other dealers wanted was to sell us a car.. they werent interested in what we wanted and then we found Chantilly Madza . On our first trip we met Travis Larkins who is probably THE most upfront honest helpful friendly car sales man I have ever met. He made the whole car buying experience so easy. He showed us the car we were interested in. Travis gave us all the information on the different models and after taking a few test drives I found the one I liked the most. It was late in the evening so decided to go home and think about it. A few weeks go by and we go back and talk to Travis again. I test drive again and decide that this is the car except the price was above my limit so Travis worked with his manager and got me the best deal. Their finance department got us an even lower interest rate than our bank had which made it even better. I can honestly say this is the best car buying experience I've ever had and will definitely recommend it to others! Thank you Travis!

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

I would like to tell you about my Browns Car Store...

By sfogie on 9/5/2013 at 3:10 PM. Helped by Matt or Kwang.

I would like to tell you about my Browns Car Store experience. Let me preface my email by saying, that until this week, I had two previous pleasant car buying experiences with Brown’s Chantilly Mazda. My wife and I have now purchased three cars from Jeff James in the last three years. Jeff James has always been a very knowledgeable, friendly, and professional salesperson. However, we will most likely never be able to purchase a car from Jeff again because of our last experience in your store, Brown’s Chantilly Mazda. On August 31st, 2013, I came into Browns Chantilly Mazda to trade in my Mazda 3 and purchase a new car. While I enjoyed driving this car, it was no longer a good fit for me or my family. It was a 2011 3i Touring with 14,500 miles on it. After discussing with Jeff, I test drove a number of pre-owned SUVs as well as a new Mazda CX-5. My two top picks were a Toyota FJ cruiser and a Mazda CX-5. While both vehicles were extremely different, they both had that fun factor I was looking for. After discussing with Jeff, I decided to take a chance on the FJ, I even paid extra to have leather seats installed. The next day my wife and I decided to take a drive down to Richmond in our new Voodoo Blue FJ. We had a great trip down to Carytown in RVA and had no complaints whatsoever. On Monday, we headed back to Loudoun County. While driving up an on-ramp to 95, a car came too close for comfort. I immediately hit the accelerator to get passed the vehicle merging into our lane; however the FJ did not accelerate. Instead, the FJ rpms went way up, while it stayed at the same speed. The lasted for about two long seconds until the FJ finally kicked and threw us forward in our seats. Obviously concerned, I took the FJ to a mechanic the very next morning to get a full work up on the car. I was told that the transmission, front brakes, power train, specifically the rear differential, needed to be serviced. The technician specifically referred to there being significant amounts of metal. He also clarified, that while finding some metal is typical, the amount he wiped off the plug was not normal considering the transmission had just been flushed. Now even more concerned, I immediately drove the car back to Brown’s Chantilly Mazda. I arrived at 10:30am. After learning that Jeff would not be in until 1pm, I asked to speak with a sales manager. I explained the above events to him and he immediately informed me that the used car manager was off that day, and asked if I could wait one more day. I informed him that I didn’t feel comfortable waiting a day as the grace period to exchange this vehicle expired in one day. I waited outside his office a number of times while he discussed the situation with the used car manager over the phone. He then walked me over to the service department. The service department said they could not look at the vehicle that day, but said they would look at it tomorrow. I then asked the manager what my options were, and he again, reiterated that he was not the used car manager and it would be better for me to wait until tomorrow. Now getting frustrated and feeling a little brushed off, I told him that I wanted to exchange the car today. I asked him what kind of car I could exchange it for, and he informed me, after briefly confirming with another salesperson in his office, that the vehicle could be exchanged for a new or used car. I thought this was great news, considering the only other vehicle I liked was the CX-5 and we had already priced it out on the 31st. Now almost 12pm, the sales manager offered to have another sales associate take me for a test drive but also said I could wait for Jeff. Being a loyal customer, I opted to wait for Jeff and pulled out my bagged lunch which I planned on eating at work that day. At 1PM Jeff arrived and I started to feel more comfortable that this situation was getting close to being resolved. We would switch to the new CX-5 and all would be well. However, another sales manager arrived. And it’s as if the previous 3 hours never happened. This manager started from the beginning again, as if there was nothing wrong with the FJ. Contrary to the previous manager and sales associate, he explained to me that Browns policy would only allow me to exchange for another used car today. And I could only exchange for a new car, if I went through a process which could take “a few days” to confirm a problem with the FJ or if the service manager could recreate the problem during a test drive. How quickly things had changed. I was again introduced to the service manager. I described the issue again, and he agreed to go for a drive. Within the first hundred feet and first stop sign, the service manager applied the gas; the car engine revved up and then bucked us forward. He explained that this was a common occurrence known as “gear hunting.” OK, I may not be a mechanic but transmissions are designed to go into the right gear every time. He then proceeded to drive down and up route 28 revving the engine. As I explained to the sales manager before embarking on this “test” drive, the problem only occurred twice on our trip to Richmond, so I’m not sure if the car would recreate the problem again. After returning, the sales manager said that he would only exchange the car for another used car on the lot. After already surveying the other used cars in your lot I reluctantly agreed to test drive a couple other used cars. Long story short, I didn’t want either of them. However, given the choice of action today or questionable action tomorrow, combined with the fact that it was now approaching my fourth hour at your dealership, I picked a Nissan Murano. A nice car, about a thousand dollars more expensive and something my mother would drive, but a nice car. However, this nice car had a very odd smell to it. The finance person, not the service technician was kind enough to order a new cabin filter for my car after discovering the original cabin filter had never been changed. During the next several hours I waited for the Murano to be washed and for the cabin filter to be changed. Since the finance employee was the only individual who knew how to change the cabin filter, I waited until approximately 5 PM to leave your dealership. I repeat, none of the service people knew how to change the air filter. These are the same individuals I was meant to trust diagnosing the problems with the FJ Cruiser. I watched the manager who initially greeted me in the morning, get-off work while I continued to wait. To summarize, after 12 hours in your dealership between two different days, I’m driving away with a higher car payment for a car I really don’t want because you sold me a car with real problems. This was not a buy happy experience and I have lost complete confidence in your dealership and your brand. I will most likely trade this car in, at a significant loss, to another dealership that will hopefully do the best to keep my business, not the very minimum. Your dealership failed to provide good and very basic service at multiple levels here, I can only hope that someone in your office will recognize this and make attempts to fix them moving forward. Very Sincerely, Mr. Scott D Fogelgren

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I came in to test drive a Mazda3, as I need to purchase a...

By smdawson20 on 7/29/2013 at 1:41 PM.

I came in to test drive a Mazda3, as I need to purchase a new car in the next few weeks. I spoke to the receptionist, who asked me to wait for a salesmen to help me. A salesman came over to me and asked if I was a serious buyer. I said that I wanted to test drive the Mazda3, because it was at the top of my list of cars that I wanted to purchase and I needed to buy a car within the next few weeks. The salesman informed me that he would only have time for people buying cars that day, for the rest of the day, and that I should leave. I told him that this was the only day I could come out and test drive this car and I asked if he would have a few minutes to help me. He again informed me that he would only help me if I was purchasing a car today, and since that wasn't the case, he asked me to leave. I will not buy a car from this dealership or this salesman, and I recommend the same to anyone else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Our salesman, Eddie Willits, was knowledgeable and...

By dcobey on 5/12/2013 at 9:35 PM. Helped by Anthony Oman, Eddie Willits.

Our salesman, Eddie Willits, was knowledgeable and friendly, and not pushy at all. Pricing was very competitive, and negotiations were honest. Tony Oman in the Financing offfice was very professional and personable. Overall an excellent experience, and I would recommend Brown's Chantilly Mazda unreservedly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a month left on my lease of old Mazda 3 and...

By mabmab on 5/11/2013 at 7:06 PM.

I had a month left on my lease of old Mazda 3 and intended to purchase it, however after talking to Jeff and Carlos - I instead drove away with a new 2013 Mazda 3... They worked with me on the mileage I had gone over on the previous lease, noted a returning customer credit, upped my miles per year on the new lease so I won't go over like I had before - and ended up saving me money. The service was outstanding, including the fact that the make/model/features I wanted were on a car on another lot - so they sent me home with a loaner, then Carlos picked up my new car and dropped it off at my home ... and then he helped me sync my phone and go over all the new GPS features on the slick touchscreen. I already posted and told friends about the great experience I had and recommended not only a great car but also a great dealer. I almost *never* go and post reviews but this was exceptional. Thanks - love the new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to Brown's after the DC auto show looking at...

By betarodeo on 2/19/2013 at 3:42 PM.

I went to Brown's after the DC auto show looking at the new CX-5. After meeting Matt and talking about the car we were sold. I got pricing from another dealer that was cheaper then what Brown's quote but they still were able to bet the price and get me the car I wanted. When it came time to do all the paper work it was a little slow due to the ammount of customers buying that weekend but the went and bought pizza for everyone and stayed well past closing time to make sure all the customers were happy and got the cars they wanted. The staff was great throughout and the place had entertainment for kids (movies and a racing game) which my 6 year old loved. I'd definitely by another care from them and reccommend them to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was in a bad situation. My old car needed a lot of work...

By rwhite1102 on 1/31/2013 at 5:56 PM.

I was in a bad situation. My old car needed a lot of work done, and I just wanted another car for transportation. I was already preapproved through my credit union for a loan, and E.J was able to get me a better rate. I was shocked, surprised and happy that the loan was not a concern for me. In addition, I had talked to Anthony before I had even arrived and he was friendly and accomodating of my concerns and needs. I was given a fair value for my trade in and bought another Mazda. I can honestly say this is the best car buying experience I've ever had and will definitely recommend it to others!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The experience was transparent and up front. Our daughter...

By Stuart Z on 1/2/2013 at 7:38 PM. Helped by Richard Taylor,Roger Ford, Tom F& I.

The experience was transparent and up front. Our daughter was on a budget and her experience in her first lease was great. Everyone was friendly and helpful. They explained the programs features of the vehicle and included all charges broken out so they were visible in the lease. We completed the transaction and took delivery in about 2 hours start to finish including a test drive. The selection was good and there was zero deception.

I would recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

I took my 2010 Mazda3 in to have a suspicious noise...

By MikeD22 on 12/26/2012 at 8:39 PM. Helped by Rob.

I took my 2010 Mazda3 in to have a suspicious noise looked at. I had 33,000 miles on the car and the warranty was coming due soon. I had my brother-in-law give a brief diagnosis of the noise (a mechanic, but who doesn't "know a guy"?). I took the car in, relayed the possible problem and waited for the car. It took about 30 minutes and the service manager told me they could not replicate the noise because the car had warmed up. I expected this, and rescheduled to drop the car off at night so it could be looked at the next morning, thus ensuring the car would be cold enough to replicate the sound. The car was dropped off on a Tuesday night to be checked Wednesday morning. As it was just a diagnosis I was expecting a phone call by lunch. When I got no call whatsoever by 5:00pm, I drove up there to see what was going on. I figured either way I'd be getting my car back or be in a rental if they needed the car another day. After Rob (the service manager) checked with his tech for 10 minutes, he came back to inform me that they hadn't even touched my car that day, no one had looked at it. Credit where credit is due, I appreciate his honesty and not B.S.-ing me. They had two techs call in, were short hand and over booked. BUT, they couldn't get me in a loaner. I already had to re-arrange schedules in order to be without a car that day. I was infuriated that my entire day was wasted and with absolutely zero to show for it. In any market, from car service to fast food, this is ridiculously unacceptable. He apologized, and I felt he genuinely was sorry, but what can you do? In fast food, you'd get a free meal...here? I can't get a free car, my whole day was wasted and my car wasn't even fixed. Now I'm running out of warranty miles to get this taken care of and there hasn't been so much as a follow up from them to see if they could help. I bought the car from them and the sale was great. Their service is clearly under-managed and lacking.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

From service to sales, this is a dealership you should...

By fritzeen on 9/3/2012 at 8:37 PM. Helped by Matt May, Mr. Cave.

From service to sales, this is a dealership you should avoid at all cost. In June, I took my Mazda 6 to have a check engine light resolved. They replaced an intake boot and gave the car back. Two days later, the car died in traffic and I had to have it towed back to the dealer. The service advisor said he thought they may have inadvertently damaged a water valve causing the motor to overheat. They allegedly fixed it and certified it as road worthy. Two days and less than 40 miles later it died again. The verdict this time was that the head gasket was blown and the engine was ruined. The original service advsior? FIRED. This painful process took weeks and required lots of negotiation with the "main office" since they provided the diagnostic work for free. After more negotiation the dealership said they would put us into another car at "employee cost". We went to look at a few and selected a Honda Accord, but their "employee cost" was ridiculous. When we objected to the initial deal they tried to get us to sign up for A LEASE. Unbelievable. After more negotiation, we settled on an acceptable price. We went to close the deal today only to learn that they had sold the vehicle out from under us while we were actively negotiating the deal. Bottom line, steer clear of this dealership. They're disinterested, non-communicative, and indifferent to customer service. Total time investment on my part? Two months. Shop somewhere else and save yourself the hassle.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

I took my Mazda MPV in for service on 14 August due to...

By Jamesba on 8/17/2012 at 3:11 AM. Helped by Service/Repair Department.

I took my Mazda MPV in for service on 14 August due to engine stalling. The service shop diagnosed the issue and advised that it needed an induction service and fuel cleaning to fix the problem at a cost of $520. I was fine with that cost, but after the repair was completed they said, well that didn't fix the problem and now it needs, a new exhaust gasket and new exhaust manifold, new sensors, etc. etc. at a cost of around $2900. I clearly told the service shop earlier that I did not want to spend a lot of money considering the age of the vehicle and that I would prefer to invest my money in a newer vehicle. Earlier they said that the van was in good shape and mechanically sound and just needed minor repairs. This was the third service call over the past 4 months, and in which I previously spent $1600 for the repairs. On top of that, it took them 3 days for the inept repair job. In driving the van after repairs, it is in worse condition and now shows check engine light. Prior to the repairs there was no check engine light showing. Brown's Mazda, engages in a very dishonest and deceptive practice of advising that your car can be easily repaired at a nominal cost, and then they come back later and advise, its needs more repairs, codes are showing bad and you get hit with a very expensive repair bill. My recommendation is to not use Browns Chantilly Service to have any car serviced or repaired. My son recently bought a new Mazda from this location and had I known how bad and dishonest the business was, I would have asked him to purchase elsewhere. Be advised also, that once you bring the issue to their attention, they disregard your concerns and Brown's Chantilly clearly show that they do not care.

I would not recommend this dealer.

Overall Rating

2.8  

3   Customer Service
4   Friendliness
1   Overall Experience
3   Price

Love my new Miata MX5. I am very happy that they were...

By SP1227 on 7/3/2012 at 11:46 AM. Helped by forgot name, new employee.

Love my new Miata MX5. I am very happy that they were able to find the exact color and type of car. However, the car was not available and we were given a loaner car. The loaner car stunk of cigerette smoke, I ran out of gas because the tank was EMPTY, and worst of all, got a Flat Tire!!!! They did bring us a new loaner, which had gas, but still smelled of cig. smoke. We provided copies of everything, certificate of insurance, registration on old car for the transfer of plates. Given a temp registration for car when it was picked up, was told that it was OK to drive and was inspected. Had to wait hours for the financial person to be available. There was only 1 financial rep for the weekend! But when my husband came home, it was inspected for VA and not WV. Therefore, could not legally drive the car as he was told. Now, I have to refax registration and certificate of insurance and was given a fax number that is no longer in service. All, this for people who put down $17,000.00. Just felt we should have been treated better. Very unhappy about the quality of customer service, but still love the car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was contacted Chantilly Mazda over the web. I promptly...

By ZoomRider on 1/21/2012 at 6:30 AM. Helped by Matt and Carlos.

I was contacted Chantilly Mazda over the web. I promptly got an email back with pricing and gave them a call. I spoke with Matt on the phone and setup an appointment. I was in and out in about an hour with Mazda3 I wanted and the price Matt talked about. It was the easiest car buying experience I have ever done. Well Done Matt and Carlos.

I would recommend this dealer.