Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.4  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.2  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Mechanic Service

By NissanRogue on 7/1/2019 at 3:22 PM. Helped by Steve.

I spent more than $2k for the mechanical service, air bag light and CV boot replacement. After getting the car back, within a few days I heard a clicking noise each time i stepped on the brakes. I called the service department and no one answered my phone calls. I decided to take a look at what happened to the brakes that when i step on it, there was a clicking noise. To my surprised when I am about to remove the wheel, there were 2 nuts that were just barely tighten. The other 3 nuts were so tighten that i had to work to get it off. Clearly, the mechanic at the dealer didn't torque it right. Luckily I found the problem quickly. I can't imagine if the nuts had fallen off. What a disappointment, since i bought 2 cars from them years ago. Just can't trust the mechanics here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Fantastic Experience!

By adebo on 3/1/2019 at 9:13 PM. Helped by Ayham Bekbashi, Oscar Melara.

We purchased our second vehicle in less than a year from this dealership. I purchased a vehicle in the Summer of 2018 and they left such a great impression we came back when it was time to replace my wife's vehicle. Car buying is normally a painful process where the customer feels at a disadvantage. Naseer and his staff are very transparent and customer friendly. I cannot recommend these guys enough. Oscar was our salesperson for the second time and he is very customer focused and attentive. Also a special thank you to Ayham in Finance, you make the real painful part an absolute pleasure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership ever!

By twix on 3/1/2019 at 4:26 PM. Helped by Kevin Kahtan.

This was not our first time buying a car but first time at this dealership. These guys are awesome! Naseer did everything to not let us go without a car and he offered great deal on new Nissan Rogue which we now own. Everybody had been very friendly, Brandon and Kevin showed us cars we wanted to see, explained every detail and answered all our questions. Thank you very much guys! Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By PSUJoe on 12/20/2018 at 12:54 AM. Helped by Luezim Musliu - salesman, Ayham Bekbashi - Business Manager.

Purchasing a car from Brown's Fairfax Nissan was a great experience. The salesman was very professional along with the Sales Manager. We were able to reach a fair price. Working with the finance and purchasing department made the process of purchasing the car easy and we were able to drive off with final plates and registration. We were very satisfied with the customer service. The one issue that came up they totally resolved to our complete satisfaction. This is a dealership worth considering when you are in the market for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy

By Randy on 12/1/2018 at 10:24 PM. Helped by Brice.

I saw their ad online and and I called Kevin to confirm that that they had the Murano I was looking for, I drove all the way from Millersville Md. Kevin had the Murano ready to go when I got there. We were in and out fast. Wish they had a dealership like this where I live.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

GREAT DEAL! - GREAT DEALER EXPERIENCE!

By Natalie & Marc on 11/29/2018 at 10:44 AM. Helped by KEVIN KAHTAN.

WE HAD SPECIAL CIRCUMSTANCES... KEVIN, A VERY PERSONABLE & KIND YOUNG MAN, CAME AND PICKED US UP FROM RICHMOND TO LOOK AT THE FRONTIER TRUCK WE HAD INQUIRED ABOUT. UPON OUR ARRIVAL AT THE DEALERSHIP, EVERYTHING WAS AS PREVIOUSLY AGREED. DEALING WITH NASEER WAS GREAT - NO PRESSURE, NO HAGGLING AND HE BEAT OUR PREARRANGED FINANCING DEAL. BOTTOM LINE: THEY HONORED THE QUOTED PRICE, DID EXACTLY WHAT THEY SAID THEY WOULD DO AND WE WERE ON OUR WAY WITH OUR NEW FRONTIER! GREAT DEAL! GREAT DEALER INTERACTION!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent service!

By Orlis Claros on 10/20/2018 at 10:01 PM. Helped by Kevin Kahtan.

Kevin the salesman was very professional and patient when dealing with any questions I asked, he went out of his way to help me out and got me the best deal, I couldn’t be more satisfied with such a great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Dealer!

By Nissan Girl on 9/17/2018 at 12:24 AM. Helped by Mustafa Siddiqui, Mary Beth, Mahomet..

I have bought all of my cars in the past thirty years from Brown's Nissan. They have been unfailingly professional, friendly, and helpful. They have never assumed that, because I'm a woman, I don't know about cars. I would recommend them to my family and friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Nissan Rogue SV purchase

By Rogue SV on 8/13/2018 at 3:18 PM. Helped by Kevin Kahtan.

Ordered online and pickup next day. Kevin is excellent, responsive and very polite. Will come back for other in the future. Price is very competitive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Miracleb9 on 8/3/2018 at 11:28 PM. Helped by Kevin Kahtan.

Great customer service at the dealership!!! The salesperson Kevin Kahtan was very pleasant and explained the features of the car very thoroughly. Highly recommended place!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By dgilchrist69 on 7/23/2018 at 3:13 PM.

I went online to complete most of my paperwork before coming to the dealership. I first could not get a call back and finally when i did Oscar was incomplete and not knowledgeable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Andrew Tran on 6/28/2018 at 4:11 AM.

This was one of the best car buying experiences my dad and I have been through. He bought a 2018 Nissan Murano and we have enjoyed my purchase thus far. Every person involved in the process was professional. The negotiations for price was amicable and I was treated with respect. I felt that we settled on a price fair for all parties and the delivery of the car was great. The dealer was willing to work out a fair price through phone and text before we needed to go to the dealer. There was no surprises with the price and the negotiations were done before we talked in person at the dealership. They kept their word with not playing any games. Our salesman Rico was excellent. Overall, they respected my time and were professional. I would highly recommend friends and family to the dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad service they are liars charged me for services they neve

By Iris3214 on 6/10/2018 at 4:43 AM. Helped by Otro.

I don't like the service .They cheated me they never did any service in my car . I had to pay another mechanic for the same service. They are liars. I was thinking they are profesional workers, they not understand what they doing, they did bad job i pay for nothing free money.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent!!

By batoul1 on 5/28/2018 at 5:13 PM. Helped by Kevin Kahtan.

Great Experience! The salesman Kavin Kahtan was very helful and super nice he gave me what i was looking for at the best price!!! highly recommed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Browns Fairfax Nissan Rocks.

By Kay Kev on 5/22/2018 at 3:50 AM. Helped by Badam.

Serviced my 2017 maxima for the first time at Brown’s Fairfax Nissan. Very pleasant experience . Customer service was excellent. B was the service advisor that had helped me out. He was very kind yet professional and and knew what he was talking about. Would definitely recommend visiting to Brown’s Fairfax Nissan for your next service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Casey Naser on 5/15/2018 at 8:18 PM. Helped by Kevin Kahtan.

I had the best salesmen there show me my new car.Kevin Kahtan gave me the best deal at a good price w/ great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service

By Deborah on 5/8/2018 at 2:01 PM. Helped by Vince Rodgers.

Very quick and did not feel like I was being told of unnecessary work on the car. Prompt friendly service upon arrival. Ammenities whilst waiting were very good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and great staff

By Reem on 2/4/2018 at 2:33 PM. Helped by Bokan.

It was a great choice, team was friendly and ready to help with all possible choices . I recommend every one to buy from this dealership.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

From one Batter to Another

By CarGoVroomVroom on 1/22/2018 at 3:49 PM. Helped by Steve Powers.

Walked in the door and as usual, everything was known immediately and what I needed to do. Can always expect the team to understand my explanation and provides me the best service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simple Process

By PPatt on 1/7/2018 at 5:24 PM. Helped by Josh.

I saw the vehicle online and I called and I finally went to see it and the purchasing process was a simple process especially since I had my own financing.

I would recommend this dealer.