Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.8  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.3  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Honda Dealer

By BMuhl on 7/12/2017 at 6:40 PM. Helped by Drew Greenway.

My good opinion of Brown's started with a great Purchasing experience 2 years ago, a process I usually dread. For my latest service, I got an appt for the next day, and everyone was prompt and friendly. There was a small glitch that made me return to the dealer, but I got a coupon for my next oil change, so I was very satisfied. I feel very happy to have a Honda dealer to count on, especially knowing that I'll feel comfortable dealing with them.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Refreshing review from service writer

By adurham03 on 4/30/2017 at 5:53 PM. Helped by Mike Gerdes.

When the service writer called with the results of the 99pt inspection, he didn't TELL me what the vehicle needed, but recommended services. It was refreshing to not be bullied by a dealership.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
2   Price
5   Quality of Work

Brown's Honda is the Best!!!

By Judeline Altema on 4/7/2017 at 1:44 PM. Helped by Jennifer.

I love the staff at Brown's and Jen is my favorite because she is professional and flexible with time and expenses when i come in or need something fix that was not part of my plan.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Nicole Harris the BEST Brown's Honda can have !

By Gussie on 3/26/2017 at 5:04 PM. Helped by Nicole Harris.

Yesterday, I was referred to Nicole Harris and all my experiences have been the best. She handled all my requests in a professional manner. She goes beyond to make sure the service work is done well and in timely fashion. Nicole is the BEST adviser I ever had at Brown's Honda Service! Negussie

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

After several months they still did not get my recall part

By albert schmidt on 11/6/2016 at 9:42 AM. Helped by Various.

Bought my car from browns. It was recalled. I received letter last summer saying there was a recall and it was unsafe to drive in the front passenger seat. They said they will send me a letter when the part comes in. Still no sign of the part. I also gave them a bad review on Google for poor service with an electric problem. They had to fix the same problem twice ...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service and great experience

By dlafleur689 on 11/1/2016 at 9:59 PM. Helped by Rob Haskell.

I recently purchased a 2015 Honda Pilot at this dealership and could not have been happier with my experience. The employee who assisted me with my purchase, Rob Haskell, was fantastic throughout the entire process. He was very knowledgeable about the vehicle and answered all the questions that I asked him. A couple days after purchasing the vehicle, I called back and needed further assistance and Rob helped me immediately, no questions asked. The level of professionalism he displayed was appreciated. This was my first solo vehicle purchase and Rob made it a much easier experience than I had anticipated. I would definitely recommend this dealership to anyone looking to purchase a Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By hondahappy789 on 10/6/2016 at 10:10 PM. Helped by Dave Metzler.

We have received excellent service since purchasing our 2003 Odyssey and 2013 CR-V. Dave Metzler has been outstanding as our service advisor. The work has always been finished in a timely fashion while I wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jett927 on 10/3/2016 at 10:28 AM. Helped by Jennifer Yadvish.

What makes the experience the best at Brown's Honda City is having Jennifer Yadvish as my service associate. Ever since I was referred to her all my experiences have been the best. She goes beyond to make sure things turn out well with what is in her control. JENNIFER YADVISH is what makes "Honda Service the BEST!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Indigo1 on 9/10/2016 at 11:21 AM. Helped by Mike Gerdes.

Great customer service fast in and out repairs always. Exceed my expectations outstanding friendly staff includind the shuttle bus driver and always smiling cashier..Simply the best

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific and Timely Service

By Joanne Hajoannebethelgemeyer on 9/9/2016 at 12:38 PM. Helped by i don't remember.

It was easy to make an appointment online; both the mechanic and cashier at the site were friendly and polite; the service was timely and well done.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Awesome people

By aslaimee on 8/27/2016 at 12:25 PM. Helped by Ken King.

Ken King was awesome! He was in a car accident and still came in to help me pick out the car I wanted. He was able to get me everything I requested on my new car and even left me a surprise note in my gas tank when I left the lot!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service

By Tammyw1908 on 8/24/2016 at 10:38 AM. Helped by Karim Bouarfa and Sales Manager Rob and Ritu Whittaker.

Karim Bouarfa made my car buying experience so much easier! Although I had multiple dealers contact me, his professional customer service and honesty is why I chose Brown's City Honda in Glen Burnie, MD. He made sure that I got the car that I wanted for the price that I was quoted online! I am very happy with my purchase. 2016 Honda Accord EX-L. Also Ritu Whittaker (Sales Manager) is the best! She was very prompt and stayed on top of things in the final hour! The other Sales managers Mike Walter and Rob were great too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

70K Mile Service and new brakes!

By valuedclient on 7/12/2016 at 7:11 PM. Helped by Eric and Mike.

Very knowledgeable and professional staff. Keep me abreast of status while I was out of town. Exceeded expectations on time frame and even applied coupons to make my final price lower.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied Customer

By Sally on 7/11/2016 at 1:38 PM. Helped by Mike, others.

The service is fast and employees are friendly. The technicians keep you aware of what's going on with your car. The waiting are is very comfortable and you can relax or work while you wait for your car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy Happy

By bemysunshine on 6/6/2016 at 10:42 AM. Helped by Andrew.

Brown's Honda City deserves five star because from the time you walk into the showroom everyone are professional, and knowledgeable. I had a situation with my 2015 Honda Fit car that my ex husband brought and Brown's Honda City worked it out where I walked out with my own 2016 Honda Fit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service!

By KIMBERLY CARTER on 5/21/2016 at 11:08 AM. Helped by Jennifer.

Timely, professional and friendly service...as always. All technicians and service staff were very professional and the wait time was minimal. Thank you Brown's Honda City!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

customer service

By doughtboy on 5/19/2016 at 12:25 AM. Helped by dont remember.

customer service was excellent my service writer was very knowleadgeable and friedly, she reported present and future problems with my HONDA, and recommended present areas that needed immediate action. I will surely take her advise. Trenton Parker

I would recommend this dealer.

Overall Rating

4.5  

5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

SERVICE

By FUZZY on 4/30/2016 at 1:16 PM. Helped by NOT SURE.

EASY TO SCHEDULE. FRIENDLY AND COURTEOUS. COMPETITIVELY PRICED IF YOU USE COUPONS.WAITING AREA IS PLEASANT AND WI-FI AVAILABLE IF YOU WANT IT. OVERALL A GOOD PLACE.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Happy with purchase!

By ou812 on 4/4/2016 at 6:38 PM. Helped by Rob Haskell.

I have purchased several vehicles at Browns Honda City and my last one was once again a good experience for me. I have had concerns with one of my previous cars and they stood behind the vehicle and repaired it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, clean comfortable waiting area

By barcri on 3/30/2016 at 1:22 PM. Helped by Dave.

Whether my car is in for routine care or something unexpected, I always feel Dave gives me his personalized attention. I appreciate that he communicates with me during the process and that my vehicle is ready when expected.

I would recommend this dealer.