Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly staff.

By Ats on 7/5/2018 at 1:35 AM.

Friendly staff. Not pushy. We were in and out in around an hour. They had the car I asked for waiting me for and they didn’t try it up sale.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By JG2018 on 6/6/2018 at 8:12 PM.

Received exceptional service from Arkeem on the purchase of my 2018 Santa Fe. No pressure and very knowledgeable of his products. Go see him if you want a great deal on your next purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A positive experience!

By Awillz on 5/28/2018 at 4:38 PM. Helped by Will Armstrong.

I recently purchased a vehicle from this location and I could not be happier. I was fairly nervous at first due to a previous car buying experience that wasn’t the best, but Arkeem Dennis showed me that purchasing a car doesn’t have to be stressful and something to be enjoyed. He was very understanding of my budget and worked well with me to sort through and understand my options. Arkeem was patient and very well informed of the inventory. Most importantly he was friendly; I felt like I was buying a car from a friend. I also appreciated Will Armstrong as he worked with me to finance the vehicle according to my budget, while being super friendly and informative. Overall, this was an exceptionally positive and enjoyable car purchase experience. I have told several friends already to come here for their next vehicle. These guys really know what they’re doing and really care about customer satisfaction, which is very well reflected in their demeanor and work ethic.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying new Kona

By nt123 on 5/23/2018 at 10:59 PM. Helped by Will Armstrong.

It was great working with Arkeem. He was kind and down to earth. He did not pressure us and wanted to help us make the right decision instead of just pushing for a sale. I would definitely recommend working with him and the team at Brown's if you are interested in a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding crew and great dealership!

By Hyundaifan on 5/9/2018 at 6:47 PM.

Bought my Hyundai Santa FE Sport at the end of December. It was a brand new 2018. I liked the service and helpful information from the staff. My sales person Akeeem was knowledgeable and patient. I also received great loyalty cash towards my new Hyundai as I was trading in my old Hyundai. I definitely recommend this dealership. No pressure with staff here. I like that!!

I would recommend this dealer.

Overall Rating

3.3  

4   Friendliness
3   Overall Experience
3   Price

Arkeem Dennis was very knowledgeable and honest.

By Bill75 on 5/1/2018 at 7:56 PM.

Arkeem played a major roll in our decision to buy our new car he was very knowledgeable, honest and answered all of our questions. He knew his compatistion and how their features compared to Hyundai’s. He listened to our wants/needs and gave us multiple options. He was not pushy but did ask for the order at the right time. The day or two after we had our new car we had some questions and he got answers for us and next he met with us to teach us how to use some of the features we did not know how to use. We would return to Brown’s because of our experience with Arkeem.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased with my 2014 Santa Fe Sport

By steve thompson on 4/30/2018 at 10:23 AM. Helped by Jim and Will.

I had a good experience trading in my 2008 Entourage for a 2014 Santa Fe. Mr. Arkeem Dennis did an excellent job finding a vehicle that suited my needs. He really knows all the details of his inventory!

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

It was ok.

By Thomas on 4/27/2018 at 5:27 PM.

Don't like the like the radio and/or voice recognition features. Like my 2015 sonatas better. The 2018 sonatas is ok. Some features are ok

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Kamel1964 on 4/21/2018 at 1:49 PM. Helped by Karry.

It was a excellent service that i observed since i purchase my car ARKEEM DENNIS the agent was great friendly excellent and have a good experience to make Customer happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience ever!

By India L McCall on 4/14/2018 at 5:50 PM.

This is my second car purchase from Browns Hyundau under the assistance of Mr Akeem Dennis. Mr Dennis was always there, through every step he has there, giving me the tools and information I needed to make the best decision that worked for me, my lifestyle and my budget. Mr Dennis always responded to me in a timely fashion, I never felt like a customer I felt like family and he never made me feel pressured to make a decision it was always at my pace. I would recommend each and friend, family or associate to visit Browns Hyundai of Manassas. The dealership as a whole places customer service as key and I greatly appreciate each and everyone involved in my purchase. With great appreciation India Foy

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Helpful service.

By Sheila on 4/11/2018 at 3:07 PM.

Arkeem was very helpful. I came in towards closing and he walked me through my 1st car purchase. He even stayed late to link my phone to car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A wonderful experience!

By Santa Fe girl on 4/6/2018 at 6:45 PM. Helped by The finance man.

From start to finish, we never felt pressured. Arkeem was professional, kind, and very knowledgeable. It was comfortable, and we knew we had made the right choice in using Brown's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, great service!

By Matt Gonder on 4/8/2018 at 12:31 PM.

Arkeem was responsive to my questions both in person, by phone, and email. He was very Knowledgeable and helped me make my final decision to lease this vehicle from Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Very satisfied

By Connie Price on 4/7/2018 at 6:58 PM. Helped by Will Armstrong.

Arkeem & Will were very informative to me about my vehicle that was leased by a different dealership, as I assssissted my daughter in a new vehicle purchase. I was so pleased with the way they treated her that I went back the next day! Arkeem was patient with me when I couldn't decide between an SUV or a sedan!! Once that was settled, Will made the lease turn in and new purchase painless!! Thanks guys!! Connie Price

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Wonderful people who care.

By Pegab on 4/5/2018 at 4:01 PM. Helped by Ken Orr.

Arkeem Dennis is a great salesperson. He is kind wonderful and listen. Sales department is so kind and attentive. Great people to deal with. Glad that I came here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

No pressure!

By Driver Won! on 4/2/2018 at 7:07 PM.

No pressure sales tactics, best value presented, left happy! Arkeem was knowledgeable, friendly, focused, and courteous! I am pleased and believe I have a solid vehicle that will endure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Khillary98 on 3/31/2018 at 10:59 PM.

Brown's Hyundai in manassas gave me a life changing experience. This was my first time purchasing a car on my own and as unexpected as it was the process was surprisingly easy and exciting! Big thanks to Arkeem and Matthew for giving me the best experience and making sure I waked out with the best deal possible ! Would definately recommend coming here to anyone, they take care of you! Thanks for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hapypy and Repeat customer

By C Harding on 3/26/2018 at 6:25 PM.

I drove 30 miles so I could work with Arkeem Dennis again. I worked with him on my first Hyundai lease and was happy to find he was still with Hyundai, just at another location. The experience was exactly what I was expecting:) Not pushy at all, very professional, and he made me feel comfortable during the whole process. I can't repeat enough how good the experience was! Of course I will be returning in the future for my next car purchase or lease. I also worked with William Armstrong on financing, and he too was a pleasure to deal with. Will helped streamlined the process and explained several options available. Based on what he presented and my options, I am very pleased with the outcome:)

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Failed to finish the sale of the car Never called me

By Fuwill on 2/26/2018 at 7:45 PM. Helped by Will.

Important please read! I used the Costco program to purchase car, because of the deal with had to use their financing. They had us come in the next day because they had us sign paperwork with the wrong vin, because the car I had purchased was already sold. Will was doing the finance for us, besides being condsending during the close he FAILED to mention that he needed a water bill for proof of address. (There were two people there during sale one of us would have caught it IF it was said) The sale was NEVER completed. 3 weeks later I called wondering why I have yet to receive any paperwork, they said they still needed a water bill and a copy of my liscence because they had lost the copy they made. Okay I will send it in. They should have called me to get this. They did not. A few days later I HAD to call to follow up. They now said they needed a copy of my social security card and a copy of my visa (as in documents to be in the USA) because "the bank" wanted it. Super scetchy they wanted my social security card copy. And I am an a American citizen born here, I am super white with no accent they couldn't even have gotten confused. At this point I'm pissed, I called and called the office waited a hour passed the time ANYONE was supposed to be in the finance department, to find out he was not comming in that day. I delt via email with someone from the sales department to make sure they got everything I sent in. Absolutely unprofessional and terrifying that If I hadn't called the first sign that something was wrong would have been my car being repossessed. Check all your documents. Make sure they did it right.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good place to buy a car.

By usades38 on 12/20/2017 at 5:17 PM.

This was my first time ever buying Hyundai. I have been purchasing Nissan for the past 10 years. The experience was good, the sales agent that was working there Carlos Sanches(if I am not mistaken, he left the dealership) was friendly and very attentive. The finance guy Will Armstrong was also really good and helpful. The only thing we did not experience this time, as we did with Nissan Sheehy before, is that no one took the time to show us some of the cars features. I am not naive, I figured out myself but if you get a customer that is not that familiar with cars it can look bad not doing it. Thank you for your help. I am loving my car so far.

I would recommend this dealer.