Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Repeat customer, great experience!

By marybeth123 on 9/19/2017 at 2:39 AM.

I purchased my first Subaru from Russell Delph six years ago and returned to work with him again when I was ready to purchase a new car. Russell treated me fairly and with respect. He worked with my budget and never pressured me to make the sale. I felt like he really valued my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent dealership

By cwsigmund on 9/18/2017 at 7:02 PM.

Brown's is relaxed, with no high pressure sales tactics, just friendly, knowledgeable folk who treated my wife and I like valued business partners. Through my previous Subaru, I also know the service dept is second to none when it comes to fantastic customer service and commitment to treating customers fairly and honestly. Brown's Subaru of Manassas is easily the best dealership I've done business with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff !

By Jo Steele Banning on 8/30/2017 at 1:17 PM. Helped by Babu.

I have bought many cars and never have I had such a relaxed and easy experience. The staff members were friendly and not pushy salesman. Incredibly flexible every step of the way. I felt like I was the most important thing to them and not just a number. Just fantastic

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First totally relaxed and pleasant car buying experience.

By jgreen on 7/7/2017 at 3:42 PM. Helped by Saugata 'Babu' Mukherjee.

After waiting five years to get a car because of the anticipated stress, I visited another dealership the day previously and was treated so dismissively that I almost changed my mind about getting a new car. On entering your dealership I was immediately greeted by staff. Babu, the salesman contact from your online site, greeted me as a friend and was prepared with info on the car I requested. He listened to me and explained only as much as I wanted to hear. There was no hard sell or leaving me waiting long periods for quotes and details for my purchase. I ordered my car and received it much faster than anticipated. This was the least stressful buying experience for a car, new or used, that I have ever had. Thank you for the Brown's experience and helping me purchase my beautiful, new Impreza Sport.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service from Trish

By Sue on 7/6/2017 at 11:21 AM.

Trish took the initiative to see if she could get my GPS to work. By removing the SD card, she was successful. She still had a service tech to check out the vehicle to be sure she hadn't missed anything. Hopefully, the issue was resolved. As a new Subaru owner, I lacked confidence with all of the technology. Trish patiently answered questions, and I left with more knowledge to enjoy my vehicle. Thank you, Trish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great dealer and the best sales team

By Alexander Blair on 6/29/2017 at 3:13 AM. Helped by Chris Routten.

These guys were very inviting and Chris was very knowledgeable about both stock and the Subarus themselves. They did not do anything to put me off buying from them and as long as they keep it up I'll be a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An EXCELLENT new car buying experience!!!

By steve1 on 5/1/2017 at 8:53 PM. Helped by Patrick Gulley.

The professionalism of Bobby C. and Patrick G. These guys are absolutely knowledgeable, effective, efficient and amazing! They made the buying experience Very positive and pleasant. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership!

By Sokrchk on 3/2/2017 at 12:54 AM.

Manassas Subaru will not disappoint! Customer service is excellent both from service and sales! The sales personnel are never pushy and are willing to work with your budget. Finance personnel are too the point and easy to understand. Service completes jobs in a timely manner and all personnel are friendly and knowledgeable. Also amazing are the managers who follow up with you after purchase or after your vehicle was serviced. Very pleased and happy customer :)

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Referred to Brown's Subaru - love our new Outback!

By VJHayes on 2/24/2017 at 2:47 PM.

We were referred to Brown's Subaru by a former customer and were not disappointed. Gabe was friendly without being pushy, very knowledgable about the car, patient with all our questions and test driving, and helpful and professional. Buying cars with all the new technology is more complicated than ever, and Gabe's expertise and obvious love of Subaru's was very helpful. We leased the Outback with Eyesight technology and are thrilled! We drove out to Manassas from Springfield and would do it again. We received excellent service and the best offer on our lease compared to other dealers in Fairfax County. We highly recommend working with Gabe and Brown's Manassas Subaru. Now we just need a new dog!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ep on 9/28/2016 at 10:37 PM.

Before purchasing my Subaru Forester 2017 w/ Eyesight, I emailed several dealerships (around 10) to provide me an out-of-the-door quote. After the first round, I asked the four dealerships that had provided the lowest quotes to participate in a second and final round. Eric Bukhari from Manassas Subaru ended up providing the winning bid. The price was excellent. After agreeing to the deal over email and phone, Eric quickly prepared the paperwork and I went to pick the car the next day. Even though it is quite uncommon to engage dealerships in a bidding process when buying a new car, Eric showed great professionalism throughout the process. There were no gimmicks -- he delivered exactly what he said at exactly the out-of-the-door quoted price. He was easy to work with, friendly, and very knowledgeable. I strongly recommend Eric to anyone looking to purchase a new Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By Brianteck20 on 9/19/2016 at 3:45 PM.

I have never been treated so well when buying a car. All the staff where helpful even the ones not making the sale where very polite. I will return to this dealer when my lease is up to buy another Subaru.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasantly Enjoyable

By Claudia 9553 on 7/14/2016 at 1:33 AM. Helped by Patrick Gulley.

I had a pleasant experience buying my Subaru Forester at Brown's. Eric Bukhari was not only professional, knowledgeable and straight forward, his demeanor was calming and with no pressure. Eric made buying my new Subaru Forester a pleasant experience. I would recommend Eric if you are looking for a no hassle new car buying experience. Thanks Eric for a great day and a beautiful car!! PS: Patrick Hall, General Manager and Patrick Gulley, Finance Director, were both great!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

A pleasant car buying experience!

By Happyleaser on 1/31/2016 at 10:04 PM.

Bazaid "Bee" Miirza gave us a car buying experience that was no-pressure and transparent. He was extremely knowledgeable and helpful, and respectful our our time. We are very happy with our 2016 Forrester and recommend Bee and this dealership to every one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simplest and most enjoyable buy/trade process to date!

By ChuckP on 1/14/2016 at 7:05 PM.

I had a great experience buying my STI at Browns. Everything was straight forward, they knew what I wanted to pay and what I wanted for my trade and we worked a deal that left me happy with the price and them enough room to keep the lights on. The sales guy Eric was very nice and wasn't at all pushy towards a more expensive car. They even swapped the bumper from another car of same make/color so I didn't have to deal with any paint repair on a brand new car (there was a small chip in the paint on the rear bumper). Great experience all over. I'd visit them again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car, Great Deal, Greatest Salesman

By DannyBoy50 on 12/21/2015 at 10:41 AM.

We shopped for about a month for a new Subaru. Ended up buying from Brown's in Manassas. This dealer is over an hour from our house. But they had the exact car we wanted and the best deal. But what really sold the car and sealed the deal was our salesman, Russell Delph. He is friendly, yet professional. Ask him any question about the cars they sell and he knows the answer. A great guy who gave us the best deal on our 2016 Subaru Legacy. We Recommend this dealer and ask for Russell Delph!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gabe Obenwa

By GBuchanan on 12/17/2015 at 1:13 PM.

Mr. Obenwa was incredibly helpful and paitent with me in choosing my used vehicle. I will reccomend him and the dealership to my friend's and family.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Gabe Obenwa

By rydhard67 on 11/24/2015 at 2:47 PM.

Had a very pleasant experience with Mr. Obenwa. He is very professional and was willing to work with us in order to make the sale. Would buy from again. Pete and Tracy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Way better than any other Subaru dealer

By shakadog22 on 11/1/2015 at 11:51 PM. Helped by Patrick Gulley.

I got quotes from multiple dealerships on a 2016 Forester. Brown's not only blew everybody out of the water on price but they were also amazingly easy to work with. Kevin worked with me over email to get the price to where I wanted it and when I got the dealership he was out on a test drive so Bee took me for a test drive and handled all the paperwork. They were both super attentive and answered all of my questions. The Finance Director Patrick was awesome as well. I would highly recommend Brown's, they were awesome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience with new car purchase

By Crosstrek2015 on 10/19/2015 at 12:36 PM.

This dealership understands customer service. No high pressure sales games, straight forward, great price, and I was out the door with my new car under an hour. My sales rep, Eric Bukhari was fantastic! He made buying a new car very easy and painless. I visited a total of 3 Subaru dealerships, Eric was by far the most straight forward and easy to deal with. He never pressured me and he let me go through my research process. If you are looking for a Subaru, this dealership is worth the visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Bought a 2015 Forester

By fbcpfl on 2/16/2015 at 9:15 PM. Helped by "Babu".

Brown's SUBARU of Manassas had great selection, very fair prices, and knowledgeable sales people. Our sales associate (Babu) knew cars - having sold Toyota, Honda and Nissan - and was not pressure filled. He did not push... he answered questions clearly, pointed out attributes and features of various cars, and seemed to genuinely care about how well the cars we looked at fit us. I highly recommend this dealer to anyone in Northern Virginia loking for selection, price, knowledgeable people and a trustworthy car-buying experience.

I would recommend this dealer.