Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Waste of time

By Zipp000 on 5/26/2019 at 9:41 PM.

Drove 2 plus hours to look at an SE Jetta 2019 talked them on Saturday and told them we would be up first thing when we got there nothing could not get anyone to talk to us had one guy come over to us but another couple came in and he went to them we waited 10 mins and couldn’t get anyone to even speak but nothing so we drove 30 min away to anyther VW dealer and bought the car we were looking for

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brown's is the best choice

By Melissa on 1/22/2019 at 6:14 PM. Helped by Michael Hayes, Ken Williams?.

I purchased my first VW from Brown's in 2015 and the experience was awesome, hassle free, and no buyer's remorse. So I found myself there again at 9:00 am 01/18/19. I had seen the car I wanted online and decided if it was still available I would see if it was meant to be mine. I could not have been happier with the service I received from Christopher Wren, Michael Hayes, Milton Gonzalez and Ken Williams (I may be wrong on name, we had to go over to the Jaguar side to sign the paperwork). Either way, the experience was exactly as before, hassle free and the best customer service. My best friends parents have been loyal to Browns since the 80's and I see why. I would recommend Brown's to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall Amazing Experience!

By Bmkeller45 on 1/11/2019 at 10:07 PM. Helped by Stevie (Sold me my car).

Stevie was fantastic. She was very personable and helpful in every aspect of me finding and purchasing my new Jetta. Everything about my experience purchasing my new Jetta was amazing. I would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales

By Mike R on 1/9/2019 at 6:42 PM. Helped by Kate Barnard.

Kate is a top notch salesperson. “Mo” Salem is a great finance guy, and sold me the plans I really needed. The whole team is low pressure, professional, and effective. Also, I love my new Brown’s VW Tiguan. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Happy with the car.

By Ar 2001 on 1/4/2019 at 9:11 PM. Helped by Derell Ross.

Great customer service, courteous staff and salespeople, got the car for the price I was quoted. Derell Ross in sakes was great and helpfull. Very happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Again outstanding service by Jeff Cooper

By Provas on 12/8/2018 at 11:03 PM. Helped by Jeff Cooper.

I know Jeff for a long time.Jeff always provides outstanding customer service to us. I truly appreciate his eager help and expert opinion. I always trust his advice. The service work is always outstanding. Thank you Jeff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By Vee on 11/16/2018 at 5:02 PM.

Customer Service is always good when I come to the dealership. I was able to get my oil changed and was referred to someone who was able to repair a crack in my windshield

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent purchase experience

By test on 10/27/2018 at 8:06 PM. Helped by Michael Hayes, Marwan Salem.

Had been shopping for a Tiguan locally for months. Stumbled across one on their lot. Great interaction. No haggling to get the best price. Drove up from Charlotte NC half expecting a "Bait and switch", but the car was sitting by the door...cleaned, ready, and had a full tank of gas. They gave my wife the full (detailed) tour of the car, while I went inside and finished the paperwork with Marwan. Again, expecting pressure on up-sales, but in reality it was a conversation about some options with pros and cons. No pressure, good information. Was out quickly. I really am surprised at the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Customer Service

By PassatDriverMTB on 10/19/2018 at 6:23 PM.

As usual, Jeff Cooper provided outstanding customer service. I truly appreciate his professionalism and expert opinion. I trust his advice. The repair work is always done right the first time too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Towanda is good now

By Towanda on 10/15/2018 at 10:47 AM. Helped by Tony, and moe.

Thanks to everyone that helped me, tony u are the best, tony took care of me and so did moe, moe made sure I was comfortable singing all those papers even though it was 8pm and the cashiers had left moe still did their job to make sure everything was taken care of thanks guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service & friendly staff

By Jacqu48 on 10/11/2018 at 3:43 PM. Helped by Rabih Saba.

Kyle with the Service Dept. got my car in on short notice to perform an end of lease inspection. He kept me updated on what needed to be done and how much it would cost. Rabih Saba, the Sales Manager, was an absolute SAINT. He spent hours with me going over my options trying to purchase my car because my credit wasn't great and I couldn't afford much. They worked their magic and went out of their way to help me when I was in a pinch.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great service visit at Brown's Volkswagen.

By osbornecave2018 on 8/18/2018 at 6:01 PM.

I have owned a Volkswagen for several years. In fact, this Tiguan is my second one. The ease of getting service scheduled and the knowledge and courtesy of the service department are exceptional. Jeff Cooper is always available if I have questions and is always willing to go above and beyond to make sure I understand what is recommended and what is being done. The decision to make another purchase of a Volkswagen was very strongly influenced by my experience with the service department at Brown's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

recall for emissions and service

By vdbs1909 on 7/15/2018 at 12:09 PM.

Susan was a breath of fresh air to deal with. She took care of everything and her personality was great. If i met a person that was as attentive as her I would have try to have her represent my company . I mean I had issues with Brown's Volkswagon and dealing with Susan started to change my outlook .Also Brown's should feel lucky to find a person that is this good to represent them.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great service

By VWDude on 7/6/2018 at 3:29 PM.

Friendly service & clear explanations; no 'car guy' speak. Love the free state inspections for Brown VW customers. Comfortable waiting room. No mystery charges when it came time to settle up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By MJ4120 on 7/6/2018 at 3:15 PM.

I have owned multiple VW's since 2003 and had them all serviced at Brown's. Jeff has always been excellent to work with - he not only outlines the service to be done at the current visit, but discusses maintenance required in the future. He is considerate of my time and clearly communicates issues and responses to questions. The quality of service is the main reason I continue to return to Brown's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By James Dean on 6/30/2018 at 1:24 AM.

My experience as a new service customer started off badly due to my inquiry not being answered promptly. After the service adviser contacted me, by the way her name was Susan, things went very well. She attentively listened to my issues with our VW Passat and suggested that I bring it in the next day. From the moment that Susan took over to help us I could feel her sincerity and interest in resolving my problems. She turned what could have been a bad experience into a long term customer. Thank you Susan and Browns VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Grenay0929 on 6/29/2018 at 11:44 PM.

I have been a patron of Brown's VW since 2002. They give great service and offer great deals when you want to purchase. I would highly recommend Brown's to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So Happy!

By Klee on 6/16/2018 at 12:47 PM. Helped by Rabih Saba.

Getting my brand new car was easy and simple with all of the help from the sales and finance team. Ted explained the entire vehicle to me with lots of detail and patience. I couldn't be happier with my entire experience at Browns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Wanda on 6/2/2018 at 1:09 AM.

Jeff always remembers me and my vehicle. I trust his advice on my service needs. I am always pleased with the excellent service. I always recommend Browns.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Browns VW

By Cris G on 6/1/2018 at 11:49 PM. Helped by Brian.

Jeff is the most trusted advisor ever. I've been coming to Browns for almost 10 yes and he is the reason I keep buying the vw product. I only speak with him. He is a 5 star employee. My VW guy!

I would recommend this dealer.