Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.6  
Friendliness
3.8  
Overall Experience
3.5  
Price
3.9  
Quality of Work
3.5  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service department!

By Jettadave on 4/25/2017 at 10:09 PM. Helped by Susan.

Excellent work, on time, and accurate quote. No one tries to sell you anything you don't need or want. Well done! Good Job! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great dealership

By jettaDoug on 3/1/2017 at 10:44 PM. Helped by Don't know the names, however everyone Ihve had contact with has been very good..

I bought this car about a year ago from Brown's Volkswagen and it was a good experience without the pressure and wasting of time I had encounter at other dealers over the years. I have also had my car serviced here and they also have been great. They have a downtown shuttle which is great too.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Unprofessional follow up

By Cloudy day on 12/27/2016 at 6:50 PM. Helped by Greg Shank.

DO NOT be lead by notice of dealership helping individuals with "problem credit." They cannot help even non -bankrupt individuals. I completed the pre approval process with/volkswagen credit and listed Brown as my preferred dealership. Later got a call from Greg Shank telling me to apply directly to the Brown website. Hesitant because this meant another hard copy credit check..he assured me we have over X number of companies- we can get you approved. The next few days were spent leaving telephone messages trying to speak with him. Mr. Shank did not give me even the courtesy of a live call. After about a week and several voice mails to him - Mr Shank sends me an email- "we were unable to obtain approval - please contact us if there are changes." Are you kidding! So... unprofessional!

I would not recommend this dealer.

Overall Rating

1.6  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Look somewhere else for repairs.

By Taxu on 10/28/2016 at 8:23 AM. Helped by Susan.

Browns put a transmission in. Returned because ck engine & brake light came on next day. They claimed to add parts at their cost. After a month of having on my car the ck engine lights still on which they don't advise me to continue further repairs. The ck airbag lite is on & they don't "understand" the wiring. I have 90 days to find someone to make repairs in order to pass inspection. I am sick! BUT let me say, the parts dept is The Best. Knowledgeable & friendly guys ( Cassey & JD )

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A helpful and professional experience

By Golfguy on 9/27/2016 at 1:35 PM. Helped by Melodie Olivier and Liz Arnold.

I was in the market for a specific car, a Golf GTI, and Brown was very helpful in securing the car. They charged a fair price and provided exemplary service. Melodie was the most helpful sales person I have encountered in 30 years of buying cars. Liz the finance director was quick efficient and knows how to read people. She did not sell want I didn't want to buy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

experience

By aaron Hutchison on 2/28/2016 at 12:28 AM. Helped by Brittanie cole.

Let just start off by saying the staff was excellent. I was very pleased with the knowledge of their staff. They really help me to find the car of my dreams

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By cyn on 11/5/2015 at 10:53 PM. Helped by Joseph Jean-Pierre..

All employees were friendly and helpful. They treated me as a valued customer. i located a vehicle online and was contacted within the hour. Salesperson was timely to our appointment. He didn't pressure me to purchase. He was very patient and help in finding a vehicle within my price range.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Service doesn't call back, OVERCHARGED, and DIDN'T FIX

By NickPilotCar on 10/27/2015 at 10:42 PM. Helped by Jeff.

I took my 2014 VW Jetta TDI on 9/21/15 because my heater quit working they called back and said your the water pump is not working. So they changed that and my timing belt and changed me $1,707.74 So they way overcharged me for Labor which was $1,024.00. We asked to see the water pump "that the impeller was breaking apart" and they couldn't find it!!! So I called and talked to other dealerships and asked them how much it costs to change the water pump and since they were changing that the timing belt along with it.. They all told me $800 - $900. But still my heater is not working at all!!! I also think the reason why they overcharged me is because it was supposed to be covered under extended warranty... and come to find out the extended warranty turned it down and didn't pay. So I had to pay the $1,707.74 out of my pocket. Even called and tried to talk to service depart supervisor and left multiple voicemail's and STILL Waiting on them to call back to discuss this matter!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Extraordinary Car-Buying Experience

By G Thomas on 9/8/2015 at 6:45 PM. Helped by Ted Sisk.

My husband and I just had the most exceptional car buying experience with Ted Sisk of Brown's Volkswagen. I would not hesitate to recommend him or this dealership. Ted is kind, helpful, informative and he worked hard to match us with the perfect vehicle and keep us informed throughout the process. Once our car arrived in Richmond, he took a great deal of time to teach us how to use all the technology the car offered and has continued to provide support and answer questions. We never felt pressured in the least, yet he communicated with us promptly at each step. We truly felt as though we were working with a friend or family member. He helped us get a great deal, too, and I'm tough to please when it comes to car pricing. I wouldn't hesitate to recommend Ted Sisk and Brown's to anyone. He is honest, very knowledgeable about cars and committed to his customers. We're absolutely thrilled with our VW Golf!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

keep looking!

By ms j on 7/21/2015 at 1:08 AM. Helped by Dwayne.

I was in the market for a minivan. I put down a large deposit at Brown VW on July 4 2015 on a minivan. This is the first time I purchased at Brown. I am a first time mom and was hoping the minivan would make things simplified for me and my son. It's been the exact opposite. On July 6th I return the van because I was experiencing issues with the van. I have had trouble since the vary beginning. I did not receive the bill of sale, finance information, or any paperwork stating the specifics about the sale. I have spent a lot hours since the 4th at Browns trying to resolve these issues to no prevail. It's been three weeks now with no resolve. I have had a horrible experience. I want my money returned.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

WARNING – This Dealership Reneges on Their Word!

By Liz on 3/23/2015 at 11:59 PM. Helped by salesman.

WARNING – This Dealership Reneges on Their Word! I can’t believe how unscrupulous this dealership is!!! I have been searching for a new car to replace my old car which had recently died and was not worth fixing. I opted for a VW Jetta Wagon and found the perfect one advertised at this dealership. I spoke to and also e-mailed salesman several times and we worked out the details. There was no haggling on either side as I agreed to pay their originally advertised price. I was sent a quote with all of the associated costs and the final out-the-door figure and was also sent an account router number to send the payment to. I offered to give them a deposit in one of our earlier conversations but was assured that I didn’t have to worry as they would hold the car for me. Well, I couldn’t believe what happened next when I was going to pay for the car…THEY SOLD IT RIGHT OUT FROM UNDERNEATH ME WHILE AT THE SAME TIME ASSURING ME THAT THE CAR WAS MINE! What type of dealership would do something so dishonest like this? I will never, ever do business with this dealership again!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

BEWARE!

By CHF ENGR on 11/27/2014 at 3:07 AM. Helped by TO MANY.

I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today. The service department is super. The sales and financing staff is terrible. The first car, new Pasat, delivered to us with a dent in the roof. Lucky we noticed it before departing the dealer. Second car, the engine compartment full of leaves and sticks, appeared to never been opened for delivery routines. Third car we were deceived regarding a purchased maintenance agreement on it and the second car. Of course the financing ace that sold us on it is long gone, they couldn't even produce the paperwork showing us the agreement the financing person had to sell us on the product. They are being difficult in righting the situation. Making it very difficult to obtain a refund for the agreement and trying to "prorate" something not used. My next set will be VW America and then court if I am not satisfied. JUST BEWARE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

amazing!

By hesters on 7/6/2014 at 9:27 PM. Helped by Kimberly Creech.

I am writing to affirm the friendliness and ease of coming to Volkswagen after speaking with Kimberly Creech. She calmed my fears and re-assured me that the time is NOW to come and speak about a new lease. I have been totally satisfied with my Jetta and was hesitating to come in due to a few repairs that needed to be done.....Kimberly helped me to overcome and take the next step! Super costumer service!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive!

By jbradby741 on 6/13/2014 at 4:35 PM. Helped by Bobby and Ami.

Bobby and Ami were great! Nice staff and good selection. They took real good care of us. Thank you for being honest and friendly and the hotdogs!

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

We bought a used VW in March. The sales men were all...

By ziggy52 on 5/17/2013 at 1:41 PM. Helped by not needed to post.

We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!

I would not recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price

After writing the first review the management of the...

By amydmccracken on 4/2/2013 at 1:12 AM. Helped by Bill Colgate, Jerry.

After writing the first review the management of the dealership emailed me and apologized for the salesman who I felt snubbed me. Bill Colgate offered me personalized sales service and they worked with me very patiently while we tried to negotiate a Golf. Though I ended up buying a different car, I dragged my friend back when she needed to buy a new Volkswagon. Bill followed up with me every step of the way.

I would recommend this dealer.

Overall Rating

3.3  

2   Customer Service
4   Friendliness
3   Overall Experience
4   Quality of Work

I've brought my VW to this dealer for two major service...

By VW Customer on 7/26/2012 at 4:11 PM. Helped by Robert Harmon.

I've brought my VW to this dealer for two major service repairs. A few years ago we had some significant issues. We had to leave our car for three weeks so the issues could be properly diagnosed and resolved. A little long by most standards, but it's electrical. When we picked the car up we had a big ding on the drivers door. We couldn't prove it wasn't there. Recently, we had another major issue and had to leave the car for an extended period. This time major gouges/scratches on the rear quarter panel and the trunk. We brought this to their attention and were looked at like deer in your headlights. The car is an older model so I felt like we had a lot of nerve in their eyes to bring this up. Regardless of how you look at this, it's a Vehicle Service and Customer Service issue. To be fair, the service repairs appear complete. However, how can you leave your car with a dealer or any service organization that allows this damage to happen while your vehicle is kept in their locked gated service lot. Its not the public you need to be concerned with over damage to your vehicle, but the dealership's own service personnel. Have options before you have no choice where you take your VW.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Would never take my VW anywhere else!! Jeff is awesome....

By sdooleydoo on 5/7/2012 at 6:48 PM. Helped by Susan Heindl.

Would never take my VW anywhere else!! Jeff is awesome. Thank yo for saving me so much $$$ on the last visit. See you in 5000 miles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I will not say anything bad about the other VW...

By hardemon55 on 5/6/2012 at 2:33 AM. Helped by Colby and Ami.

I will not say anything bad about the other VW Dealerships in town because everyone has a bad day. I will say that this was the best car buying experience I have had in years. I love my TDI Passat!! Colby Hall was my salesman and what a great guy!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I just bought my 3rd Volkswagen from Brown's. I am not...

By kav.sadar on 5/2/2012 at 4:13 AM. Helped by Greg Shank.

I just bought my 3rd Volkswagen from Brown's. I am not one to fill out online reviews as a norm, but I feel obligated to share how well this dealer does business. They really do it all the right way. I had a problem with my last car after the warranty expired. The GM (Bill Colegate) there pretty much hand held my wife through the repair while I was out of the country on business. This is the kind of service that is the norm with them. And just so everyone knows, they fixed the car for my wife at no charge. You have a customer for life.

I would recommend this dealer.