Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By kdall82 on 9/19/2017 at 12:20 PM. Helped by Rolando Garza.

The process to buy a new car is usually a pain but not with Brown's Toyota. The process was easy and fast. Our sales person Rolando Garza was easy to deal with. He did not push us into buying and went above and beyond to get the price I wanted. He was very friendly and knowledgeable about the process for only being at the dealership for a short amount of time. He stayed late to help me transfer everything from my old truck to my new one. Very smooth process would recommend them to anyone if they are looking for a new Toyota. If you use Browns ask for Rolando Garza, you won't be disappointed.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of used Rav4

By karen68 on 9/15/2017 at 12:06 PM. Helped by Rodolfo Reyes and Robert Simms.

Rodolfo Reyes and Robert Simms were very helpful, informative, friendly, and just wonderful to work with. This the 2nd time I purchased from Browns Toyota and had excellent service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome

By Stinkman1 on 9/10/2017 at 12:18 AM. Helped by Dennis White.

Mr Dennis was very professional and polite. He was also very knowledgeable about the vehicle. I will definitely recommend Brown's Toyota to friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very Friendly

By Dfowler on 9/9/2017 at 6:53 PM. Helped by John Borotka.

From the time I arrived until the time I drove off eveyone that I met was super pleasant and very friendly to my husband and I. I have never met a nicer sales team. John Borotka was so professional and just made us feel at ease with the whole process. Dave Barnhouse was also very pleasant to deal with and cared a great deal about making this process smooth and was willing to work with us. Shawn in the financing also was super sweet and really got us where we were both comfortable. My experience was super easy and I'm so glad I decided to stop by today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By MissReanimator on 9/9/2017 at 3:26 PM. Helped by John Borotka.

I have purchased three cars from this dealership, and every time the service has been excellent. Just recently I purchased a 2011 Ford Fiesta, and they did everything to get me the best price. I cannot recommend them enough. Thank you to Dave Barnhouse and John Borotka for truly exceptional customer care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service

By CMSalam on 9/8/2017 at 11:46 PM. Helped by Ray Quinlan; Robert Simms.

I was looking for a late model used Prius. These are cars that are snapped up quickly, and the sales team at Brown's worked hard to make sure I was able to purchase the one I liked. They bent over backwards to make sure I am satisfied with my purchase. I needed a follow up "we owe you" and sales kept in touch with the status of my Navigation update.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

This dude sucks!

By Bimmer42 on 9/9/2017 at 2:12 AM.

My first sales guy was okay but when he did the let me talk to my manager routine the deal got pretty lame pretty quick. I had my own financing and budget. Although I could have been flexible on the numbers I told them I wasn't worried about my monthly just the OTD price. The sales guy said the manager wrote down monthly payments over $900+ and lease payment at $1000+. Okay so you think I am gonna pay that for Toyota, they must be smoking redi rock in the break room. Also this was was kinda of insulting as to the fact that I already stated I have my own financing. So fast forward to my encounter with the sales Manager Jason Lormore, he played the bad cop role and looks like Duff Goldman from Charm City Cakes (wannabe). He got bent out of shape over my asking price but lets be honest blue collar car buyers bust their tails to bring in a descent wage and I know dealerships want to make money but the way this guy works can be best described as unprofessional and flat out disrespectful. Usually a number comes up and we meet in the middle but I'm not a fool and its my money so I won't be punked or pressure into a sale. I am not sure how this guy got to be a manager when he can't even manage his facial hair appearance and his employee polo shirt looked like he found it at the bottom of the hamper. I hope John Stefero pays special attention and implements a grooming standard for his managers, he was the only guy on the show room looking like a wet paper bag!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By JFontanos on 9/5/2017 at 1:04 PM. Helped by Wayne Redfern.

The team at Brown's Toyota in Glen Burnie is a text book example of a perfectly run organization. The staff were professional, patient, knowledgable, and friendly. The facility was clean, organized, and full of smiles. My experience at Brown's Toyota was nothing short of excellent. This level of professionalism starts from the top and LaMont Matthews has constructed and developed a team of high quality members who take care of their customers. I watched LaMont and how he spoke with other customers and his professionalism was unwavering. I truly believe he cares about his customers and that attitude is infectious. While at Brown's Toyota in Glen Burnie, I had the pleasure of working directly with other members of the team. My car salesman was Wayne. He helped track down the vehicle I wanted, while being friendly, professional, and knowledgable. I was impressed, and took a handful of his business cards to pass out to my co-workers. Wayne and I agreed to a deal right at closing time. I was sure I would need to come back the following day to finish the deal. I was wrong. Sean from finance brought me back and took his time going over the deal while thoroughly explaining the different insurance/payment options. Even though I was cutting into his time off, I never felt rushed or pressured. The customer service of these two employees made my car buying experience memorial. I felt like I was working with friends or family. This is the best customer service/buying experience I have had in the state of Maryland. They have earned all of my future business. .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Wayneb7280 on 8/30/2017 at 12:25 AM. Helped by Rudy Reyes.

Went in to look at a used SUV ended up buying a new Toyota Corolla and glad I did I wanted a quality relieable vehicle that wasn't too expensive

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By Mcghobb8085 on 8/29/2017 at 9:04 PM. Helped by Dennis White.

My wife and I were searching for a used vehicle with not a lot of miles after our other vehicle was a total loss. After going to a few other dealers before Browns Toyota we had mixed vibes and feeling about different vehicles. Most of the used vehicles we were asked to look at had Many scratches, wear on steering wheel, major dents on the exterior. Knowing we were probably not going to find anything perfect we continued our search at Brown's Toyota not having been there before where we ran into Dennis White, Toyotas Salesperson. We explained to him our situation and as a family we needed something reliable and were willing to accept a basic package deal with just power windows and CD player. We were constantly looking at Chevy Equinox and 2 other dealers, Dennis White introduced us to a newly traded in 2013 Chevy Equinox great color, and this vehicle went above and beyond anything we even asked for and with a Price tag that was great! We finally found what fit exactly what we needed and more than we ever wanted! We bought the 2013 Chevy Equinox and couldnt have asked for anything better for our budget. Thank You Dennis White and Brown's Toyota of Glen Burnie for everything! We will recommend you to friends and family and anyone I run into looking for a great salesman and great person all around. When he said he would do something or get anything done he kept his word!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent experience

By cj1010 on 8/29/2017 at 8:42 PM. Helped by John Borotka.

We worked with John Borotka in used car sales who was excellent! He made us feel comfortable and knew he cared about us getting the right vehicle and was willing to work on getting us the best deal. Sean in the finance department was excellent!! He was incredibly personable and thorough.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely the best experience buying a car from here!

By nnaglieri on 8/17/2017 at 2:09 PM. Helped by Dennis White (sales), Robert Simms (sales manager).

My husband and I purchased a new car from Browns in the past, so we figured that it was the perfect place to look for a used vehicle for your teenage daughter. And what a great decision that was! Not only did Brown's Toyota have a great selection, but at a steal of a price too! My husband and daughter test drove the car and loved it, but they had to return with me to do the financing later that evening. This dealership was so awesome to let us put a deposit to hold the vehicle (they don't normally do this, it's not their policy). Our salesman and the sales manager were the best we've ever dealt with and as you know....buying a car is not always a good experience. They threw in extras when they didn't have to, as the price of the car was already a steal. It made a huge impression on our daughter. We would definitely recommend buying a car from here to everyone we know!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Team at Brown's Toyota

By Linda Lou on 8/14/2017 at 11:45 AM.

Everyone at Browns Toyota was awesome to deal with. What a great team. They were all friendly and made my car buying experience a good one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As always, a great experience

By MIField on 8/12/2017 at 8:16 AM. Helped by John Borotka and Robert Simms.

The customer service, even more than the quality of vehicles, is what keeps my family going back to Brown's. Our last several cars have been bought from themm, and - barring extremely unlikely events - our next several almost certainly will be too. Pleasant, competent staff who work to make sure we get a good deal and good service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service

By LLZuck on 8/7/2017 at 11:10 AM. Helped by Lana Welch.

I needed a new remote key. While shopping I dropped my remote key and it broke into pieces and scattered all over the floor. Was not able to save anything. I went to your facility on a Friday evening around 5:30 and the staff who helped me was able to set me up with a new one. Staff on duty in service center and parts were professional, courteous and very helpful.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car purchase

By MikeS on 8/6/2017 at 1:42 PM. Helped by Mike A..

We had an excellent experience buying a new Toyota Highlander for my wife to replace her 11 year old Lexus. We worked with Mike A. who was very knowledgeable and friendly. My wife had to look at every color combination and level of upgrade and Mike make it clear that he was there for as long as it took and that he would work to get us "what we wanted". My wife finally selected a color combination that they did not have on their lot and Mike and his manager found us a vehicle in Virginia, called that dealer to arrange the transfer, drove to Virginia, and had it at their showroom and ready to go in 5 hours!! Their price was reasonable and everyone we worked with was great. Never felt pressured or rushed. I'd go back. Mike S.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Kristin Hartman on 8/3/2017 at 10:19 PM. Helped by Rolando Garza.

This dealer is awesome. The second you walk to the door/in, you feel welcomed. The car salesman I worked with (Rolando Garza) offered a drink as soon as we got to his desk. He was super helpful, honest, and upfront. That is something you want when purchasing a vehicle. He truly works to get the best deal for you. He asks where you'd like to be, price or payment wise, and works to get it there. He has a sense of humor, but is serious at the same time. Truly a great person who wants the best for you. Everyone at the dealership had a smile on their face, and they all seemed to love what they do. I would definitely recommend this dealer, as well as Rolando to help you out. Happy car buying!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

You can't go wrong with Brown's Toyota of Glen Burnie, Md.

By Joy03 on 7/27/2017 at 11:07 PM. Helped by Ray Quinlan.

My salesman Ray. He was helpful without be pushy. He went out of his way to the point were you know he was looking out for you. Very down to earth and honest. I trusted him enough to buy another used Toyota vehicle from him (in the same month)for my son. Mark your finance manager was also a great help for both of my cars. He walked me through all my options without being pushy. All and all I've purchased 3 cars now through Brown's Toyota and will come back if the need ever arises again. I'm sure my son will. He's a die hard Toyota person like myself. My first used Toyota Corolla lasted me 16 years and would have kept going if I wasn't rear ended again for the 3rd time. People thought I was crazy when I had to say good-bye to my baby of 16 years and started to cry. My son and I both agree she was part of our family. She was faithful and true to very end.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend

By Nguyen on 7/24/2017 at 3:14 PM. Helped by Mr Robert Simms and Mr Ray.

I was looking to buy a car to replace my car lost in an accident, and had visited many car dealers in Maryland and Virginia. It was hard for me to find a used car within my budget without any hidden mechanical problems. I finally bought a used car from the Used Car Toyota dealer in Glen Burnie, Maryland. I met Mr Dave Barnhouse, Mr Robert Simms, and Mr Ray, and found that they are trustworthy friendly sale men. They honor the guarantee and help me to fix some items which are not guaranteed parts. I am very happy with this car which has low mileage and no mechanical issues at all. I have had a very pleasant experience buying a car from this dealer, so I highly recommend this reliable dealer to anyone looking to buy a used car. Thank Mr Dave, Mr Robert and Mr Ray. Nguyen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Kimimh on 7/19/2017 at 4:47 PM. Helped by Rolando garza.

Best Dealership Rolando Garza was awesome. He was very friendly and hardworking! He knew what I wanted and got exactly what I requested. So informative and just the sweetest gentleman . Would do business with him again! Rolando I could tell was a honest person and respectful! Thank you Rolando! Mark in finicial department all around great guy! Very time efficient! .Thanks you Browns!

I would recommend this dealer.