Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3  
Friendliness
3.5  
Overall Experience
3  
Price
3  
Quality of Work
3.5  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They don’t care about warranty issues

By likearollingstone on 1/31/2018 at 11:38 AM. Helped by Dominic Cagial.

I took my truck here for a front end noise. They said they fixed it, sure enough the next day the noise is back. They kept it for several days and said before it was fixed. Then I started having s problem with exhaust. I made an appointment they 4 days before I wanted to bring it in and made sure they could look at it that day, they said yes for sure. I got off work early the day before and decided to drop it off so they had extra time. No one mentioned there is no shuttle on a Saturday which is what day my truck would be ready so I paid Lyft to take me there right before they closed. Once I get there I was informed they never even looked at my truck, but they could hurry and put a mirror on that I was going to buy separate from the exhaust issue- so here they are quick to sale me something but don’t want to handle a warranty problem. They never once called Friday or Saturday and never said anything when I called to ask service about a shuttle. So basically my truck just sat there then I had to pay to pick it up. The service advisor could have cared less. I will never return to this dealer and will not ecommend them to anyone.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Honoring Lease Deals Offered by GM

By LucasHolman on 8/14/2017 at 9:04 PM. Helped by Dennis Morgan.

Don't know if it was my salesman Dennis or his boss who gave these crazy quotes on a lease for a 18 Equinox to me, but either way, they were no where near the advertised price. I went to Moritz the next day and ended up with the Gm Family First price for a more load equinox than I was trying to get from Bruce Lowrie. Go figure. I didn't have any luck with Bruce Lowrie, but maybe the next person will! Good Luck

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dennis Morgan and Mr Duff

By Wayneandchristy on 12/7/2016 at 4:31 AM. Helped by Dennis Morgan and Mr Duff.

These two gentleman are quite a team..There professionalism is unmatched and they take great pride in the job they do..Dennis Morgan and Mr Duff Wayne and Christy say thank you from the bottom of our hearts for helping us with our new cars...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Janiet on 12/1/2016 at 7:17 PM. Helped by Michael King, Randall.

The thing I hate more than anything is shopping for a car but Michael King and Randall made this time very easy for us. A big thank you for your kindness!!! Have great Christmas with your lucky family Michael!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By college mom on 9/9/2015 at 3:13 AM. Helped by ty.

I was looking for a dependable car for my college daughter and we were on a really tight budget. She wanted a new Mazda cx5 however a new car was just not in the budget. If you have ever shopped for a use car, you know how stressful it is to find a great car with an impossible budget. Bruce Lowrie had 3 cars that were close to our budget so we took our chance and looked at all three. this was our 6th dealership in 7 hours time to go visit. Lucky for us,this dealership had 3 for us to look at and were very understating with our budget needs and were able to meet our budget. the car was under warranty and we noticed a noise so they gave my daughter a car to drive back to college and took care of the issues. This dealership treated us like a family member and offered to drive my daughters new used/ car back to her at college. Great customer service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Brought an Equinox

By clarencs on 1/5/2015 at 8:39 PM. Helped by Dennis.

Cadillac dealer level of customer service at a Chevy dealer. Sales is excellent. Follow-up after sales is excellent. They actually have a real sales department with sales people....not that corporate sales/customer rep crap!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Daniels and Chris Amador - Excellent Customer Service!

By genevia01 on 9/2/2014 at 3:31 PM. Helped by Mike Daniels and Chris Amador.

I purchased a pre-owned vehicle from Chris Amador. Mike Daniels did the financing. I have never experienced such a wonderful, hassle free and helpful financing and assistance in selecting my vehicle as I have had with Bruce Lowrie!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an amazing experience with the guys at Bruce Lowrie...

By jmerri1 on 6/29/2012 at 3:57 AM. Helped by Scott Greenlee, Dan Davis.

I had an amazing experience with the guys at Bruce Lowrie Chevrolet, everyone was so friendly and seem to go above and beyond trying to make sure that my car needs were taken care of. Every question that I had was answered, these guys are very knowledgeable about Chevrolet products. The prices that were quoted were the same when I came to the dealership. I love the way they operate, there was no harrasement, they pretty much left the decisions up to the customer and if I had any questions they were there to answer. I am going to make sure that all of my friends and family who are thinking about buying a chevrolet, to come and buy from the #1 dealership..Bruce Lowrie Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Normally purchasing a car is very stressful, lengthy in...

By annferguson on 3/18/2012 at 4:16 PM. Helped by Dan Davis, Randall Duff.

Normally purchasing a car is very stressful, lengthy in time and expensive. In the past I have been kept waiting and waiting, guessing at what was being put together for me. This time I worked with Dan Davis first on the internet, then by phone and then in person. Dan listened to what I wanted in a vehicle, what type of trade I had, the money available to put down and what I could afford monthly. When I went into the dealership, both Dan and his manager were personalble and professional. I never felt stressed, the car buying was done in a professional but easy manner. Randall Duff was excellent and I was in my new car before I knew it. I would recommend these very great folks to ANYONE!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone, From my salesman Dan Davis,Terry Powell to...

By vincent pas on 3/15/2012 at 1:32 AM. Helped by Dan Davis,Terry Powell, Randall Duff and Dan Garza.

Everyone, From my salesman Dan Davis,Terry Powell to Randall Duff and Mr Garza made my Buying a new chevy truck at Bruce Lowrie a great experiance. I highly recomend Bruce Lowrie everyone made me feel right at home. Thanks to you all, Vince P

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bruce Lowrie service department is definitely top notch....

By CamaroRocks on 1/21/2012 at 5:31 PM. Helped by Doug Maloney and Zach.

Bruce Lowrie service department is definitely top notch. There is no comparison to other dealerships in the area. Doug Maloney, service manager, runs a superior department and is a great asset to the dealership. I recently brought my Corvette in for work and Zach took the time to research and accomplish the task to correct an electrical problem after another local dealership could not figure it out. Prices are extremely competitive also. In addition, Tim Ivy in parts is very friendly and knowledgeable. No matter what problems you have, he can help you get it done and get your car to run. I work for a large corporation and will continue to recommend Bruce Lowrie for new and used vehicle purchases as well as service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I just purchased a new Chevy Traverse from...

By Jessica0503 on 12/21/2011 at 4:54 PM. Helped by Jim Gist.

My wife and I just purchased a new Chevy Traverse from Jim Gist.. It is the first NEW vehicle I have ever purchased. Jim made the entire experience very easy. Everyone that we dealt with at Bruce Lowerie was extremely nice and helpful! I have already recommended Jim to 2 different people and will continue to try adn send people his way! I like the fact that from now on I have a Chevy dealership that I can go to to purchase vehicles and know that I will be taken care of in a professional and helpful way!!! Thanks Jim and thanks Bruce Lowerie!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kelly Peterson is very customer oriented, he makes me...

By kkymmykay on 12/19/2011 at 3:05 AM. Helped by Kelly Peterson.

Kelly Peterson is very customer oriented, he makes me feel like I am family the minute I walk through the door. I WILL NEVER PURCHASE A VEHICLE FROM ANYONE ELSE BUT KELLY PETERSON. Thank You Kim Smith

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a Certified Used Malibu 2010 from them a few...

By G1cajun on 12/16/2011 at 3:32 PM. Helped by Stuart Totz.

I bought a Certified Used Malibu 2010 from them a few months ago. After I drove it for a day I noticed it was pulling. I called my sales rep Kelly Peterson and he got the Service Manager to agree to do an alignment for free even though it's not under any type of warranty. I waited a few months before taking it in because I just don't live or work around the dealership. When I finally was able to bring it in they honored their agreement. I didn't have to re explain myself or have long conversations. I was surprised I didn't have to work for the repair. I was ready for it too. I am still shocked they didn't try to upsell me which is always annoying when someone finds mysterious problems with a car. They didn't do any of that stuff. They just fixed it. So easy. I will most likely be purchasing all my cars there from now on because good service is hard to find. People who just do the right thing and actually do more than just the right thing is even harder. CEO's, small business owners and motivators take note. It always starts at the top. Someone here must be encouraging this type of behavior and culture because it's not just one person. This is most likely a result of good leadership just as bad service can be a result of bad leadership. They figured out something here that works and it has earned my loyalty and trust.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks to Jim Gist of Bruce Lowrie Chevrolet. I just...

By matonya on 11/26/2011 at 4:41 PM. Helped by Jim Gist, Kelly Peterson.

Thanks to Jim Gist of Bruce Lowrie Chevrolet. I just purchased the car of my dreams 2008 Cadillac CTS! Jim Gist was very patient w/ me stayed in constant contact even though im 500 miles away. Even when things wasn't going in my favor; he was honest,and determined to get me what I wanted. I never felt like I was talking to a Car Salesman. I felt like I was talking to a Friend. Business Manger Kelly Peterson very FRIENDLY. If your in the market for New/Used Chevrolet. Jim Gist is the man thats going to get you in the car you desire!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Boone, Fort Worth Tx. the internet department was...

By shortfuse on 10/27/2011 at 2:01 AM. Helped by DON WELLS, TERRY, AND SCOTT.

Boone, Fort Worth Tx. the internet department was straight forward and honest this was my first truck that i have ever purchased from Bruce Lowrie Chevrolet and it was a great experience, my saleman Don Wells stayed after closing time to satify all my needs,by sending my truck out for the right color of leathers seats that i wanted thanks again i will truly recommend Bruce Lowrie to all my family and friends keep up the good work and you will never have to look for customers they will look for you. thanks again you have just made a customer for life. Oct. 26, 2011

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I am a first time buyer of a car and I was searching for...

By brittbru on 10/27/2011 at 4:52 PM. Helped by Mitch Westbrook, Terry Powell, and Paul Dickenson.

I am a first time buyer of a car and I was searching for 2011 Tahoes. I found many dealerships and they gave me their best prices/quotes. I actually visited the different dealerships that gave me the best quotes. When I went into Bruce Lowrie they were nothing but nice and respectful. They were very knowledgeable about everything. They quoted me a price and they did not try to pressure me into buying that day. They even told me questions to ask other dealers and gave me different tips when buying a car. They never once talked bad about other dealerships which I appreciated. I went to a car dealership further down I-20. That particular car dealer quoted me a price but when it came down to it they added more money to the price of the car where I would be paying $2000 more than what was quoted. I was so mad I got up and walked out of the door. Then I drove back down to Bruce Lowrie to buy my car. When I got there they were nothing but nice and so helpful. The price they quoted me was the exact price I paid before taxes and fees. They made the whole process so easy and not stressful. They were very honest and up front with me. They did not play around and give me the run around like the other ones. I will not be buying a car anywhere else now but only at Bruce Lowrie. I recommend Bruce Lowrie to everybody. I had the best experience with them. They are honest and they have great integrity.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

VERY PROFESSIONAL. TOOK CARE OF ALL MY NEEDS. I FELT THAT...

By Jameswilhelm on 10/9/2011 at 8:59 PM. Helped by DOUG MALONEY.

VERY PROFESSIONAL. TOOK CARE OF ALL MY NEEDS. I FELT THAT BRUCE LOWRIE HAD THE BEST INTEREST FOR ME AND MY TAHOE. I WILL REFER AND KEEP USING BRUCE LOWRIE FOR ALL MY TAHOE NEEDS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Doug Maloney went above and beyond my expectations. I had...

By jmiller1 on 10/13/2011 at 3:13 AM. Helped by Doug Maloney.

Doug Maloney went above and beyond my expectations. I had a defective console lid on my suburban and I thought any assistance from the dealer would be out of the question. Was I wrong. Mr. Maloney did not hesitate to take care of the problem and made me a customer for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a great experience at bruce Lowrie Chevrolet. The...

By MMarion on 6/28/2011 at 2:19 PM. Helped by Don Wells.

I had a great experience at bruce Lowrie Chevrolet. The Sales represenatative Don Wells was a pleasure to work with because he was very straight forward and honest. This saved me a lot of time looking for a new car. The financing was also better than I expected. I will look at Bruce Lowrie for my next purchase.

I would recommend this dealer.