Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.5  
Friendliness
3.8  
Overall Experience
3.4  
Price
3.6  
Quality of Work
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, even better people!

By Brittanyp2019 on 7/16/2019 at 5:05 AM. Helped by Gary L.

Great dealership but really love the employees. We’ve had the pleasure to work with Gary L. on multiple vehicle purchases and I feel blessed to say not only do we have a great working relationship, but also now a wonderful family friend. If your headed to the ford dealer you’ll want to ask for “Gary” he’s one of the good ones!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new vehicle

By Acharpia on 6/8/2019 at 9:14 PM. Helped by Gary and Van.

I unexpectedly had to buy a new car and this was the first time I had to buy it myself. Gary and everyone here were wonderful and I was so happy with the deal and my new car. We have bought many cars here and would recommend them over and over again. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome

By Always Satisfied on 6/4/2019 at 11:50 PM. Helped by Gary Lowery.

This is the second truck i bought from them. I have done service with them for six years now. All of the staff is always amazing. No pressure sales. Will be back for the next one. Thanks Gary.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price

Pleasantly surprised

By Explorer on 6/7/2019 at 2:12 AM. Helped by Sales/finance managers, Gary Lowery Sales Crew Chief.

In the past I have traveled to Seattle to take advantage of typically lower prices. I shopped Port Orchard Ford and found that they were very competitive. The staff were great to work with and accommodated me with what I wanted for my trade value; though I was glad that I did my homework. Gary Lowery was awesome to work with! In the end, I drove away feeling that transaction was a win for both parties. I'd let my elderly mother buy a car here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience

By Awolphotog on 6/3/2019 at 1:17 AM. Helped by Gary Lowrey.

Friendly, straight forward and very helpful. All the staff were welcoming. Gary was great to work with. No pressure and no hassle. I would definitely do business here again.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Deceptive dealership

By H3lpmedic on 2/18/2019 at 7:57 PM. Helped by Internet Sales, Sales Manager.

Internet Sales team conducted off site appraisal for a trade to be appled to the purchase of a vehicle at Bruce Titus Port Orchard Ford. When I arrive at the dealership to finalize the transaction, the Sales Manager attempted to low ball me on the value of the Trade. I explained to him that the Internet sales person discussed with me that The value quoted over the phone is what i should expect to get as long as the condition of the vehicle was as I described. When I showed up, the Sales Manager provided me with a price that was significantly different than what was originally conveyed. Wasted a lot of time driving to this dealership for nothing. Do your research, and get everything in writing up front. This place lacks integrity. Based on their reviews on the internet I should have known better, and avoided this place.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
2   Price

"BAIT and SWITCH"

By FordTruckGuy on 3/29/2018 at 11:58 PM. Helped by Sales managers, used car sales managers.

Horrible sales tactics for my used truck buying experience! The Bait - Website ad price for the truck - $42,981 - Nice initial conversations with everyone involved. Pre-approved online before even looking at the truck. Came in for a test drive, again, everyone super nice. Came back a couple days later to work a deal, everyone still nice. The Switch(es) - 1 - Sale price of the truck now $57,000! I had to show this "manager" the ad on HIS website. He changed the price back to $42,981. 2 - Trade-in value on my truck - $5,000. (2006 F-150 now on their website for sale listed for $14,981) This took an hour and 2 sales managers to try to get me to "meet them half way" on this, because they said they'll have to wholesale my truck and nobody will give them what I was asking for it - $9,000. We settled at $8,800. 3 - Financing - Remember I said I was "Pre-approved"? SO I thought. After speaking directly to Shawn, he told me specifically that I was pre-approved at 7% for this truck days before coming in. After spending roughly 2-3 hours in the dealership finalizing the deal it was time for finance paperwork. The finance person said they couldn't offer that rate, but could offer a rate of 12% !! Almost double!! Their excuse - The 7% was quoted on a new vehicle. I never looked at a new vehicle. They came back down to 7%, but that took another 45 minutes. All said and done, 4 hours of horrible humiliating haggling, I left with my new(used) truck. Although I should have walked 3 hours prior, I stuck it out. Probably paid more than what the truck was worth and certainly got less for my truck that it was worth. But so far, I like my truck. This dealership wants nothing but your money, period. They have ZERO integrity and in my case, don't give a rip about the customer. I did receive a call from 2 different managers and spoke to one directly after posting a similar review. He was going to speak to his management staff about my experience. Maybe it was my looks, or just a bad day to buy a used car from Port Orchard Ford. Or simply just bad business.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad salesman and staff

By RickeyC on 9/19/2017 at 2:52 AM. Helped by Salesman and sales manager.

They have 2016 Taurus I wanted to buy for CASH. The sticker said $20,244.00. On the test drive, I asked the salesman the price. He read it from the sticker to me. Once we started the paperwork, the price suddenly went to $27,995.00! When I asked about it and said that is not the price on the sticker, the salesman said he would check the sticker. My wife went out to check the sticker after he did and THE STICKER WAS REMOVED! They then offered the car for "only" $25,995.00! I asked again about the price and the salesman said there was no sticker on the window and he did not know where it went. I made an offer for an "out the door" CASH price and the salesman said he would check. As he walked away, we noticed the "missing window sticker" in his back pocket! At that point, I told my wife they were not honest and we left. They called several times since then and told me the price changed. I checked just now and it is now"only" $21,981.00!! No wonder they still have it!! Dishonest dealership and deceitful salesman and sales manager!! Unbelievable! BTW, I bought a car for CASH from another dealer and am very happy with the deal I got!

I would not recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Highly unrecommended

By astevenson101a on 8/17/2017 at 10:00 PM. Helped by Matt Sisson.

After purchasing a 2013 ford mustang from this dealership within not even a year and a half of owning the car the water pump had sprung a leak under 80k miles. Thankfully I had purchased the warranty I thought to myself since the shop had already diagnosed it and I had paperwork in hand, I figured okay Ford will own up to there end so I scheduled an appointment to attempt to get the problem at least fixed under the warranty only to show up and get told it'll be a 400$ charge to look at the car in order to determine if its true or not even though it's already been evaluated, and that was to "see" if it was even covered under the warranty. Needless to say I took it back to the shop that evaluated it and got it fixed for roughly a little over the price they wanted to even look at it. Filed a complaint with the BBB in order to try and resolve the issue since they haven't held up to their end of the deal and only got told that basically I was a liar and they linked the warranty paperwork. Responded back showing them the exact paperwork that says the owner of the vehicle will cover diagnostics and nowhere on the paperwork does it state the diagnostics had to be performed at their dealership, they marked the complaint as complete and refused to reply. So on top of the 22% APR, the false presentation that they would help with refinancing when the time came, and selling me a useless 2000$ warranty to jack up there intake on the deal, this has been by far the worst business I've ever dealt with and would not recommend to anyone. If you do purchase through them don't bother getting their warranty look on your own or finance outside of their dealership, this dealership is a scam and has poor customer service and management to say the very least.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Silvervt on 3/12/2017 at 6:17 PM. Helped by Gary and Val.

Gary was fabulous. Val the Finance Manager was incredible. They did everything possible to help me purchase my next car and succeeded. Service department is excellent as well.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Felt like my business inconvenienced them.

By Cynthia on 11/8/2016 at 4:36 AM. Helped by Reuben.

Stopped in on Saturday morning intending to purchase a vehicle. I was driving my old piece of junk, but prequalified to spend three times what I wanted to spend. When I walked in, Reuben tried to pass me off to another salesman who said he was too busy to help me. Reuben then said he would help me, but didn't seem happy about it. But, guess what! I still bought a vehicle on Saturday - from Haselwood Auto Group! Spent $16,000 and was happy with every minute of the service they provided! Bruce Titus can take a lesson from Haselwood.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

OLD SCHOOL used car salesman

By keith B on 6/22/2016 at 7:34 PM. Helped by Steve.

Holy crud talk about OLD SCHOOL used car salesman, the 80's & 90's called gentlemen and would like their sales tactics back!!! The short & sweet of this is that the management (Steve....) likes to use that old school control & badger the customer to death technique!!! We had deal agreed upon & after we sent them our banks fax # to send over the purchase order. They then decide that they would like to make more profit in the deal by reevaluating my trades and having us do our paperwork through them for our bank, instead of coming up there with a check in hand. Okay so another words, we would like to bring you into the dealership sir & verbally accost you some more until you take less money for your trade in vehicles. Then we want to try & persuade you away from your trusted credit union into one of our financing options. All in the hopes that we can make even more money off of you if possible sir. However the worst case scenario is that we can always back pedal (which we obviously have NO problem doing) & go ahead & send it through your credit union. But at least then we'll have a chance to try & sell all the extended warranties and add on crap that we can. Oh yeah & let's not also forget to mention the charge to your credit union. It's just for a few hundred bucks that we'll get for doing all the paperwork for um, that you could have done at the branch for FREE with um !!!!! Now we will say this, we do feel bad for the salesperson though. Because she was great the whole way through, professional until the end. We truly did feel that she had earned our business over the other dealerships that we had been shopping ! It's just unfortunate for her that the managers aren't as professional as she was !!! All & all the year is 2016 gentlemen get with the times, because the majority of us consumers do NOT buy car's this way anymore !!!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Price was great... the rest was lacking

By TwoFrews on 5/26/2016 at 3:21 PM. Helped by Gary, Steve, Erin.

The price of the vehicle was great initially (better than most on west coast), and Gary was very friendly, communicated everything with us, and shared step-by-step how the process would go with us. However, after we worked with Gary, several things took away from that positive experience... We had to wait around awhile to go through the usual 'car dealer haggling back & forth with the sales manager' on trade in value (well below KBB dealer trade-in value range), payment APR & term, etc. followed by more waiting around (a couple hours), for a VERY disorganized financial experience (wrong down payment amount was recorded, additional warranties added for prices other than discussed, wasn't given required paperwork to register vehicle out of state at DMV and only given 3 day temp license to do so, etc.)... 5 hours after we arrived, we left with a new truck and eventually finance discrepancies got resolved, but took several days and more back & forth to do so. What started off as a great car buying experience turned into a typical if not negative one... I only hope others have a better one overall. Thanks for the great price initially... just wish the rest followed suit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Takes good care of you

By Mack on 5/24/2016 at 11:15 AM. Helped by Warde and Charlie.

From the service writers to the techs, this dealership went out of their way to provide excellent service and value for the money. I will visit them again when I need service on my vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Service you can trust.

By jison on 5/20/2016 at 7:42 PM. Helped by Ruben Ojeda, M. Apgar, Florencio Borgonia.

I purchased my 2006 Mustang new from Bay Ford. The excellent post purchase service and care has continued at the same level of excellence and trust after the ownership changed to Port Orchard Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My 2010 Ford Escape

By Simper-Fi 76 on 5/10/2016 at 3:05 AM. Helped by Erin Yoo.

Mr Gary Lowery on our first contact made Me feel right at home,just like I was part of Your family. Thanks Gary and Thank Erin YOO for the great work She did on My paper Work. John L George Sr.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Lube and regular service

By Phil T on 5/10/2016 at 1:11 AM. Helped by I didn't get any names.

The work was professionally done and all the staff was polite and competent. I do think that the work was done a little slower than necessary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ford Maintenance

By RayJr on 5/5/2016 at 3:57 PM. Helped by Josh / Warde.

Port Orchard Ford Service Department uses the latest technology and reporting which makes it very easy to track the overall condition of my vehicles. A planned maintenance schedule is presented which helps to maintain my vehicles plus make a budget well in advance for necessary repairs. A feature new to me but most welcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people to deal with.

By zap302 on 5/3/2016 at 1:40 AM. Helped by Gary with Sales and Matt..

From the start of the deal to the close it was a pleasure to do business with the staff. Also all at the dealership were very pleasant to deal with.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Tiffany is a stellar professional

By louismitch on 4/30/2016 at 8:22 AM. Helped by Sales manager Matt (oh... and the attractive finance woman).

Having been in car sales and, as an outside sales professional, I recognize a sincere professional who has customer interest as the paramount goal. Tiffany is such a professional. Tiffany demonstrates key listening skills, composure and appropriate humor all which combine to make an otherwise stressful buying experience fun and engaging. I say this even though she did not have the exact car to fit my needs, I nonetheless feel compelled to write and to say that, had the right car been there, she would have earned a sale, as well as having already earned my respect. Tiffany adds value to her team and the customer experience.

I would recommend this dealer.