Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase 2019 Ram 1500 Classic

By j25d24 on 1/23/2019 at 5:49 PM. Helped by Jeannie Bolly.

Customer friendly. Jeannie Bolly was excellent as sales representative. Nicholas Munoz, Financial Manager, did an excellent job in obtaining our financing and presenting/explaining details before signing the final contract. Would recommend Lithia to our friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good at

By Fields53 on 1/21/2019 at 5:58 PM.

Very friendly and helpful. Good selection clean and new and used vehicle to select from the test drive was very important for me to make my decision on my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and easy.

By Gtodd on 1/3/2019 at 5:04 AM.

The buying experience was easy. The people were friendly, professional, and courteous. They had a good selection of trucks. Jacob explained everything about my truck and answered all my questions.I got just the truck I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and very friendly

By Chad Lenamon on 1/16/2019 at 5:41 PM.

Riz is great. He is very welcoming and communicates very well. The service I get at Lithia is very good. Really appreciate this place. Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck!

By B Atkins on 1/16/2019 at 9:29 PM. Helped by Cole Ryan.

Our transmission went out on our car so we were unfortunately in the market for a vehicle. We went to Lithia and Cole helped us out a lot. We never felt pressure while we were looking for a car and he helped us test drive several cars/trucks to see what fit our situation best. We appreciated that he genuinely liked cars and knew a lot about them - he seemed excited about his job which made us feel at ease during a stressful time of buying a car. In the end, we found a great truck that we plan on keeping for a long time. Definitely recommend looking for Cole Ryan when you go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

charger

By aibies on 1/16/2019 at 1:33 PM. Helped by Bobbie McCarver.

Bobby did a great job finding the car my daughter wanted. I am not a dodge fan but I will send people to her for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By amoore9 on 1/15/2019 at 6:15 PM.

We worked with Jonathan Eagle. He made this process very easy and painless. We will use him in the future and refer him to our friends. .

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Worst service department!!

By noneya on 1/13/2019 at 5:47 PM. Helped by nicolas marden.

DO NOT GO HERE FOR REPAIRS!! If you make an appointment it only means your car will sit here in line until they can get to it which may be a day or 2, but they don't tell you that when you call or come in for your appointment. Even when they see you sitting in the waiting room they don't acknowledge that is what is going on. When you go to the back and inquire you will also get the run around from the person you originally talked to, to someone else they passed it on to. No customer service whatsoever. AVOID AT ALL COSTS!!!! Quickly got the keys back and left!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

REVIEW

By llawrence on 1/14/2019 at 4:56 PM. Helped by RAY RUCKER, MICHAEL GARZA, KELLY DONAHUE.

GREAT SALES TEAM AND EASY TO WORK WITH, THANK Y'ALL FOR GETTING ME IN A GREAT CAR FOR A GREAT PRICE. WOULD DEFINITELY BUY FROM HERE AGAIN.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Easy to work with

By Donniesouth112 on 1/13/2019 at 1:39 AM.

Good guys and easy to work with. Only reason I didn’t rate excellent is the amount of time it took to get to a final deal. Other then that, all was good.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Continual issues with the service department

By Cuda71 on 1/12/2019 at 7:11 PM.

My truck ws damaged by the dealer ship during a service. It took nearly 5 weeks to get it fixed and there was a new excuse every step of the way. My last service they left the oil cap off and sitting in the engine compartment. If they cant even do that what else are they forgeting.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ray Rucker Review

By 2019Classic on 1/12/2019 at 6:17 PM.

Ray did a great job of listening to what I was looking for in the price range I was willing to pay. We test drove one vehicle and was a pleasure to work with through the sale.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Smooth process

By Artg09 on 1/11/2019 at 2:12 AM. Helped by Ray Rucker.

Ray Rucker was very professional and really understood my needs in a vechicle. He was polite and very customer oriented, he never pressured me into anything instead gave me straight forward information which helped me make my decision in the end. I’m very happy with my purchase and will definitely continue doing business with him. He represented the dealership very well and would expect nothing less from all employees there. Thanks again Ray and Lithia.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience

By car4karen on 1/7/2019 at 4:26 PM. Helped by Eric Davenport.

Eric Davenport was very nice and worked hard to help us find the vehicle we were looking for. He went above and beyond so we highley recommend Eric and Lithia Chrysler Jeep Dodge to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Would Recommend 10/10!

By JReese on 1/1/2019 at 9:03 PM. Helped by Bobbie.

I walked in with ONE goal and Albert and his staff helped ensure that I walked out with a brand new vehicle. He was extremely understanding and friendly throughout the entire process. He and Bobbie were very assuring that a deal would get done and that I would be on my way with a new Jeep. Great Experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By wrouse41 on 1/5/2019 at 5:38 PM.

So I came in for a oil change. And due to Alberts ability to make a deal I bought a new truck. It was a painless experience. And I’m very happy with my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd vehicle purchased from Lithia

By MichelleM on 1/3/2019 at 8:10 PM. Helped by Ray Rucker.

The day that we went in, I was not expecting to purchase a new vehicle. My 2010 Journey only had ~45,000 miles and was paid off, but it needed a lot of loving care maintenance. Rizwan has always been completely honest with us and fair and it was his "fault" for putting the idea in my head about trading in. We decided to "just look" and we all know how that goes...I fell in love with a 2019 Jeep which was a major upgrade from the Journey. Ray and Nick worked hard to keep things within our budget and they both stayed incredibly late that evening. There can be a lot of waiting around and nervousness while purchasing a new car and Ray was a joy to chat with, helping to make it a great experience. Because of employees like Ray, Nick, and Rizwan, I'll always come back to Lithia.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

My new Jeep Cherokee

By Andrea McMurray on 1/1/2019 at 4:46 PM. Helped by Kelly Donahue.

Johnathan Eagle worked extremely hard to find me the vehicle I purchased. He drove us around and opened up several cars and trucks, new and used. He carefully showed us all the features that I was unfamiliar with and was extremely friendly. I would buy another car from him in the future. The “closer” finance man, Kelly Donahue, was also extremely helpful and friendly in walking us through the paperwork.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience

By jbozeman3 on 12/31/2018 at 4:30 PM.

I was thinking I wasn’t go walk out with a vehicle and I walked out approved and got what I was looking for and Albert was very understanding

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By GHauke54 on 12/30/2018 at 8:26 PM. Helped by Tyler Moore.

Tyler and Joshua worked very heard to make everything work with us and get us in the car we wanted. They were very caring and professional.

I would recommend this dealer.