Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.7  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.0  

5   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

"Easy to work with"

By jasper on 8/21/2017 at 2:59 PM.

Bought a used chevy cruze from Kathy Shank.Very smooth experience,which i appreciate.Wish i was told it only had one key before deal was completed. But all went well. Thank You

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By ShannonG on 8/19/2017 at 4:18 AM.

Everyone that was there always had smiles on their faces and congratulated me when I got my car. I would like others to see their friendly faces and see what deals they can have for you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

It was an over all great car buying experience

By Emily32509 on 8/18/2017 at 12:48 AM.

Kathy is a great sales lady and worked with me to put me in this truck. For an impossible sale she was able to sell me on this truck

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The easiest dealership to work with

By Scoobadoo91 on 8/17/2017 at 8:36 PM.

Well I pulled on to the lot looking for a vehicle and was greeted by bradley poole within a minute of being there. Super quick customer service!!!! I already knew what I was looking for even though it was out of my budget. Mr poole helped me get into something very similar that met all my needs as well as a good price. He showed me other things until I found the one I liked the most. I've never done a car loan that big so he explained how everything works which was a huge help. He isn't the average salesperson that just wants to "make a sale." He makes sure you found what you needed. A little while later I was signing papers for my new car!!! I highly recommend any one looking for a new vehicle to go see Bradley poole at Buchanan Auto Park!!! Thanks again Brad!!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Happy Ending

By Jeep Family on 8/10/2017 at 12:45 PM.

I am pleased with the car I purchased. I had a unique situation because there was a manufacturer problem with the original car I selected. It took a while to find a solution but in the end I feel the salesperson (Kathy) and (Mgr. Everett) had my best interest in heart. Kathy was very helpful and understanding. I did not deal with the owner and I think he could have stepped in and made the process and even the final outcome more favorable. But in the end I am very happy with my car and that is probably the bottom line. I did comment to them that their web site is not user friendly. With no prices and only a small portion of the inventory listed, it is difficult for someone like myself to do some homework on my shopping list. I would suggest that customers not be afraid to call and ask questions. Kathy would be a good choice to request.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Respect & fairness

By stan on 8/1/2017 at 3:39 PM.

I was treated with respect and treated fairly. I wasn't sure if I was ready to buy another vehicle, whereas the one I traded in was fine, just getting some age to it, just like me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Overall Experience

By gfix on 8/1/2017 at 2:17 AM.

An overall excellent car buying experience with an unparalleled customer service and sales staff who undeniably take pride in their job by providing a friendly and stress free environment.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great experience with Eric

By Lesley on 7/31/2017 at 9:11 PM.

Eric was an amazing sales person...Chuck was also very helpful. Sent me home with one vehicle to realize I needed to go for the gusto. This made my decision alot easier...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful and knowledgeable salesman

By 302966 on 7/31/2017 at 4:06 PM.

Normally I dread the car buying process. I worked with bradley Poole, he was very knowledgeable about cars found me the right car at a price I was very happy with. I highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used truck purchase

By Ryan on 7/31/2017 at 1:32 PM.

Found a vehicle online and called in, spoke with Bradley about a used truck there. When I arrived he was ready with the key to get me into a test drive. Everything was smooth as possible after that. Got a great deal and love the truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got a new truck

By Swopie on 7/30/2017 at 3:19 PM. Helped by Ben Solos (BJ).

They did a great job working with us on the price we where comfortable with , everyone was pleasant to be around and in the end we drove home with a beautiful 2500 Dodge ram Diesel. We thank you ALL

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent salesman who took time a

By Homer dennis on 7/29/2017 at 7:34 PM.

Excellent salesman who took time with us and gave great dea and answered our questions thoroughly would highly recommend them to our friends great place

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Awful sales process and service

By Schmo003 on 7/29/2017 at 6:28 PM.

Purchased a vehicle at this dealership and the day I went into purchase it, the whole experience was awful. The whole thing took about 6 hours because they only had one finance manger on staff and I wasn't told this until after eating in line to see him for an hour. Even after I was able to drive off, they left me with less than a quarter tank of gas and didn't clean up the car. The salesperson couldn't do one thing of the entire deal himself except take paperwork back and forth to the sales manager. The sales manager, Everett, doesn't seem to have basic customer service skills. He failed to call me back multiple times after the sale when I had specific questions I asked him. I was told there was a spare key to my vehicle and never got it or a call to come get it. 2 months later when I call the salesperson, he tells me there isn't one. I was warned not to purchase a vehicle here but they had the specific one I wanted so I thought, how bad could it be? I will gladly share this warning to whomever I know might think of going to purchase a vehicle there.

I would not recommend this dealer.

Overall Rating

3.5  

3   Customer Service
3   Friendliness
4   Overall Experience
4   Price

Overall Experience

By Toadebear on 7/29/2017 at 4:37 PM. Helped by Ben Solo (BJ) - Salesman.

The dealership was very good to work with but the salesman,BJ, was not the best to work with. BJ was not the nicest salesman to work with, I understand that he was new to the dealership but I feel like he sometimes had an attitude especially when it came to the delivery of the vehicle. BJ also did not really go over any of the features of the vehicle, I believe it is because he was new but I feel like he should have asked another salesperson to go over it with us so he could also learn. I was also disappointed that we did not get a free tank of gas since we purchased a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two Jeep Family Now

By JeepFamilyx2 on 7/29/2017 at 4:32 PM.

Eric, Andrew and Mike are amazing. They were able to help us get out of two not great situations, and into a better set up for the future! They made both experiences amazing!! Being super paranoid from past buying experiences, they answered all my questions and put my mind at ease!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Rainmaker on 7/29/2017 at 4:26 PM.

Frank and the rest of the Buchanan team made buying a car such an easy experience. This was the first time I've bought a car in my own name and they walked me through every step and took the the time to educate me on the whole process so I could make a good decision on a vehicle within my budget. Car history, warranties, insurance, registration, loans are just some of the things he went over with me. I would love to purchase from them in the future. I'm very happy with the KIA I ended up getting.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Walked in to buy my fiance's truck...

By mbishop16056 on 7/27/2017 at 12:51 AM.

Went in with my fiance for him to get a truck and was sold on this beauty! Getting two vehicles made for twice the work but these awesome folks held tight and made it a smooth ride! I'd recommend them to anyone! Thanks to the whole team at the used lot we both left very happy!

I would recommend this dealer.

Overall Rating

2.7  

4   Friendliness
1   Overall Experience
3   Price

Won't call me back

By Xion11 on 7/24/2017 at 9:32 PM.

The buying experience itself wasn't bad, they were friendly and helpful. My problems started after I purchased my truck. I purchased an after market sun roof to be installed after I purchased the truck. After a couple weeks, I liked the truck and had changed my mind about the sunroof. I contacted the dealership and my sales person to request a refund. I left a message on their machine to call me back. I expected a quick call back since it's a dealership and they are all about customer service. No call back that day so I called again the next day, again the person was unavailable and I left another message. A couple of weeks go by, still no call back. I called the dealership again and asked for the manager, the manager was not available (notice a theme?) left another message. Waited a couple weeks and still no call back. Once again I called the dealership, again not available, and left yet another message. I called back after a week and this time instead of going to the manager I asked for sales and just by chance got my sales person. I pressed the sales person about my refund, and got an excuse and they stated they needed to talk to the manager again and would, guess what?! Call me back! Another week goes by, still no call. I then contacted Chrysler directly because I was fed up. Chrysler stated they would contact the dealership and then get back to me. I got a call from Chrysler a week later stating the dealership would call me to resolve it. That was 3 weeks ago, and as of this writing I have gotten no call back. I bought my truck in April, it's now July. I have been chasing my money for 3 months and can't even get a return phone call. They won't ever get my business again and will share this with anyone who is considering them. Horrible after sale service.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By Todd&lisa on 7/23/2017 at 2:24 AM.

Alan was very helpful and friendly. He did not try to pressure us in any way. He got us want we wanted and we could not be any happier with the purchase of our 2016 Jeep Compass.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb experience from start to finish

By Elizabeth Routzahn on 7/23/2017 at 1:20 AM. Helped by Chuck.

Summarizing my review in just a couple words, does not even come close to being able to describe the superb service I was given. I've been in contact with Frank via fb messager talking about the Jeep Wrangler I want. I went in today where I was greeted by Andrew, whom was helping me in Franky's place as he assisted another client. He was super kind and genuine and wasn't pushy at all. He also didn't make me feel like what I wanted was unrealistic. (Although I went in knowing it wouldn't be possible) The Sales Manager Mike, came over and introduced himself to me and took us into a private room to discuss options. He did confirm that he could not get me into the Jeep of choice due to financial issues that we ALL endure in life. Instead of saying, okay there you go, can't get you in your Jeep, be on your way so to speak. He talked to me for about 20 minutes about other options for another type of Jeep. Not only did he make a suggestion, he was looking out for my credit and the opportunity for me to get my Jeep of choice a little further down the road by taking. By doing this, he would get me back as a returned HAPPY client. He is super wonderful by looking out for people that walk thru his door. To them, you just aren't another person, you are family. You are treated as such. Needless to say, I took him up on his suggestion and went to test drive the Renegade with Frank. (He was done with his precious client at this point) After test driving it, I decided to take Mike up on his suggestion. He worked the numbers, they still couldn't get me in that Renegade. Instead I could get into a "Lower" version of the Renegade. I was just so so about this work up and I think Mike could tell that. So I printed out some previous lender info that helped Mike to help me get into the Renegade I originally test drove. At a lower interest rate and a better Tier. Win win for both of us. Mike and Chuck both REALLY ARE top of the line service Managers. They were both outstanding and wanted to work with me so I'd go back there. Chuck reassured me that this plan will work and should hopefully have me in my Wrangler within the next year. So why not? The wrangler is my dream car. I just look at the Renegade as the next step closest. It is a pretty cool ride too, I must say and I was hesitant at first. Frank is the Salesman to use at Buchanan without a doubt, hands down. He was exceptional from the time I was introduced to him on social media. He is truly kind, genuine, caring, respectful, not pushy, happy, personal and shows amazing customer service all around. I truly felt like I was family in there. Not many salesmans will buy you pizza for lunch while doing paper work. From the time we pulled off of the lot, he was right by our side. Truly, truly wonderful job guys!! Andrew, Frank, Mike, and Chuck. From, Liz R.

I would recommend this dealer.