Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
3.7  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever.

By Bmw2019 on 2/2/2019 at 2:16 PM.

We have purchased multiple used vehicles over the years and this was the first time that we did not feel bullied into buying a car we didn't want. The people listened to us and did not try to just make a sale, but actually tried to get us what we wanted. They went above and beyond to get me a car that I love. I will recommend them to anyone and if I ever need another vehicle I will deal with them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

A very pleasant car-buying experience

By MollyR on 11/29/2017 at 10:20 PM.

I usually dread buying a new car but I found Mark Layne to be a knowledgeable and entertaining salesman. He answered all of my questions and found me the perfect car. His demonstration of the Subaru Eye Sight package was so convincing that I decided that I totally needed to have it. I love my new Subaru.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

I was lied to several times by these people.

By buchananareliars on 4/28/2017 at 5:56 PM. Helped by Whoever did the "inspection", The sales manager as well..

I was lied to from the price of the vehicle , to tie-rods and ball joints needing to be fixed when I drove it off the lot and them "ordering the parts". I called them back to see where the parts are, they said the ball joints and tie-rods were within specs and would not fix them. That is NOT what they told me when I bought it!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, Great Price!

By John Fiege on 9/14/2016 at 8:43 PM. Helped by Ashley.

Eddie Mears and all the folks at Buchanan Subaru have been wonderful to work with. We've received good prices and amazing service on two new vehicles, one used and one bought elsewhere but serviced. I've referred many customers to them and they are also delighted!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Bought two cars in 8 months!

By Alan M Wilner on 4/6/2016 at 8:25 PM.

I would highly recommend Corra. She was very responsive to my desires in a vehicle. She is very pleasant and she got everything done so that I was completely satisfied with my purchases. I got exactly what I was looking for at the right price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

They go the extra mile!!!

By R. J. on 3/19/2016 at 11:52 PM.

I originally looked at a used truck here about a month ago. It was a beautiful truck, but I didn't act fast enough and it sold a couple days later. Corra and Eddie reached out to me and told me they would find me something else. They called me this week and informed me that they had a truck that they wanted me to look at. It suited my needs better than the first one and they were able to fit it into my budget easily. They went The extra mile to make sure I got exactly what I was looking for. I would definetly reccomend them to anyone in the market for a new or used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience leasing my first new car.

By Leigh Val 61 on 12/18/2015 at 11:57 PM.

I had been wanting to trade in my sub gas guzzler when I saw Buchanan's add in he paper.I called Robbie Meats.He brought me not 1 but 2cars to test drive.when realised what I wanted I stopped by there.Robbie referred me to Cora Liddle.She was very informative and very helpful.The whole staff was a very friendly.I'll never go. Anywhere else to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fabulous!

By pat 'n john on 8/28/2015 at 10:37 PM. Helped by Peyton Muhic.

Kind, courteous, helpful. Peyton Muhic was the most courteous and helpful sales rep ever! We have always had our Subaru's serviced there, and it was the natural choice when we were ready to lease a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Faith on 8/24/2015 at 11:53 PM. Helped by Peyton Muhic.

I had many questions and concerns during my time with the dealership. All the staff members were most helpful in understanding my needs, and I was very pleased with the final purchase price and the terms of payment. I especially appreciate Peyton Muhic's time and efforts and would recommend her to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

helpful, professional staff.

By snowy on 8/24/2015 at 12:19 PM. Helped by Payton Muhic.

we initially took the advice of a family member who gets her subaru serviced there. we ended up driving off with a fair deal on a new forester. staff was accommodating. will gladly recommend the dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The greatest to buy from

By Jomidget on 8/19/2015 at 2:02 PM. Helped by Peyton Muhic.

They have been very honest and out right with us the whole time. The car we were looking for and searched to find it for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Less than 2 hours...

By Billy'sWife on 7/18/2015 at 9:16 PM. Helped by Alfonzo.

We drove off with a great deal on a certified pre owned! Chose Buchanan because they had the car I wanted. We were truly happy with the sale from start to finish. My husband and I researched the car by vin and got the Kelly Book value, our results matched their CARFACTS and they DID NOT OVERCHARGE. The entire staff was pleasant and accommodating

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyed the Experience

By Wachapreaguer on 7/4/2015 at 12:14 PM. Helped by Peyton Muhic Carey Dean Roberts.

We went to Buchanan Subaru to look at the Outback and the Forester. All of the staff and management were very friendly and helpful. They went out of their way to ensure all of our questions were answered so that we would have a positive buying experience. We highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Corra and Ashley!

By megoliver on 6/4/2015 at 4:43 PM. Helped by Corra Liddle.

I went to Buchanan Subaru after getting the run around at other local and non local dealerships. I was told to use Corra as my sales person and Ashley for my financing...these two worked in tandem to get me the best vehicle for my needs at the best price and the fairest interest rate and terms! They had me in my new Honda CRV in no time and with no hassle or BS that you will get at other establishments. These two along with the floor manager kept it REAL with me and treated me like a human being and not their next paycheck. I will always recommend these two to all of my friends and anyone else who even mentions that they are in the market to buy a new vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

great people

By woods on 6/4/2015 at 3:47 PM.

Bout a car from there and corra liddle and Ashley Ayers are the ones you need to deal with! This is the place to buy ur next car

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

dissatisfied customer

By unhappy on 3/17/2015 at 9:27 AM.

Bought a used car noticed fuel gauge wasn't working in first few days took it back got charged $100 and on the third time taking it back for window got stuck and would not come up being 70 miles from Pocomoke it started a heavy rain with a car full of people all this within 3 weeks not to mention how much water got in car by time I turned around drove straight back to Pocomoke they could of care less they will get any recommendations from me now car has a mildew smell.BUT WILL SAY CORRA WAS NICE TO DEAL WITH SHE WAS GREAT.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Freiendly and Helpful staff

By matts81 on 5/4/2014 at 5:23 PM. Helped by Corra Liddle.

Great experience. I was in the market for a used truck and contacted Corra Liddle. She found just what i was looking for on the lot. The day of the sale everyone was very friendly and the sale went smooth. I am very happy with my new vehicle. Thanks Corra!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service

By sjpropst on 5/4/2014 at 5:09 PM.

Since it was inconvenient to take my new Forester back to Frederick where I bought it for a free oil change, I decided to take it to Buchanan because they have Saturday hours. My service experience with a car dealer far exceeded my expectations. Robie was very helpful, professional, pleasant, and knowledgable, and very generously honored my first free oil change offer from the other dealer. I will be taking my car to Buchanan for all services from now on. Thanks Robie and Buchanan Subaru. Sandra Propst Mardela Springs, MD

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
5   Friendliness
4   Overall Experience
1   Price
5   Quality of Work

problems

By rolloff187 on 4/21/2014 at 6:52 PM.

The employees that I dealt with were great. The price that Buchanan charged for changing the oil and rotating the tires was way out of line. $93.86 I have a Ford Fusion that only cost $36.72 for oil change and rotating the tires. I will probably think twice before going back to Buchanan to have the oil changed again.. Barry & Donna Mears

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new CAR

By ochoco9 on 4/20/2014 at 3:00 PM.

Everyone was fantastic I really enjoyed my experience and now have the car I have always wanted. My daughters family just purchased a Subaru and love it and I have a daughter that has a Subaru that has over 200,000 miles on it and it runs great.

I would recommend this dealer.