Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Slow service For an oil change.

By Wizer on 4/11/2019 at 12:44 AM. Helped by Service check in woman and GM.

I normally don’t go to this dealer because my past experiences with them.For a simple oil change has been two hours plus times. On my last particular trip. I was dreading going there but my vehicle had a recall. I saw made my appointment to weeks in advance hoping to avoid a long wait time. When I got there they were glad to take my car. After an hour and 45 minutes I went and asked the service woman how much longer for my car and she said not too much longer and she added that the service recall which was a software update was taken really long which I don’t know if she knows they tell you exactly how long the service recall update takes when they send you the recall letter to your home but never mind that I wasn’t saying anything about her service I was pointing out that every time I’ve come to this dealer they always have a long wait times for oil changes. My car was there for an oil change and the Service recall. I was saying nothing about her service but the service department. She took it real personal went around the corner where I could see her through this glass door saying I don’t need this BS this car hasn’t been here this long really angry I could see her. I proceeded to find a general manager and expressed my concern about the customer service I received and also that I would never buy a car there because their service times are too long. He listened all my concerns. I went on my way hoping to never go back there.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a Pleasure

By BonnieB on 4/10/2019 at 1:03 PM.

I always enjoy coming to Buckhannon Toyota for service. The staff are friendly and helpful, and always keep me informed of the progress of my service. The waiting area is comfortable and has nice amenities, such as coffee, tea, and a soft drink machine

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Needed state inspection

By Buckhannon, Linda 13 on 3/23/2019 at 1:34 PM.

Always quick, easy service and friendly staff. It is easy to make an appointment and they go above and beyond in checking out what’s needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great service

By Mary on 3/13/2019 at 5:10 PM.

Both sales and service are always on point. Great service and follow up during purchase and services on my truck. Processes explained clearly as to what they did to my truck and an up coming plan for preventative services.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family of Toyota Owners

By Despardhooligan on 3/4/2019 at 4:26 PM. Helped by Thomas Law, Steven Carpenter.

I brought my mom and son up back in May 2018, after speaking to the salesman I told them if they would work out a deal with my parents to get them in a car they can afford then they would get a deal from my son and myself. Well after 8 hours of deliberating and working out the details they were able to get my mom into a RAV4 and she could afford the payments. Just to keep my promise my son purchased a 2018 Tacoma and I bought a 2018 Tundra. Then in December my youngest son was in a wreck and totaled his car. After a few days to make sure the car was covered, I reached out to the salesman and my youngest son went up the next day and looked around finding a 2017 Tacoma that was in great shape so he also purchased a truck. I would highly recommend Buckhannon Toyota over any other dealership. They are very nice and are willing to work with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service for the beast

By Kevin on 2/28/2019 at 10:17 PM.

Arrived early for the service and they took it back for service immediately. So the service was done by the appointment time. Everyone involved in the service department was a pleasure to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new 2019 Tacoma trd off-road

By Johnathan currence on 2/10/2019 at 3:25 AM.

Big thanks to Corey Williams and kippie at Buckhannon Toyota for going that extra mile to get me the best deal they could and the most for my pickup on trade very happy with my new truck and with the guys thanks a bunch

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By SBosley on 2/2/2019 at 1:34 PM. Helped by Paul,Joe,Keith, and I think Travis(?).

Buckhannon Toyota is amazing. This is my third purchase from there. The sales and finance teams truly care about their customer. They are so kind. A special shout out to Paul and Joe, who go above and beyond to find the customer the vehicle they need, and never make the customer feel pressured.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By cashcort on 1/12/2019 at 3:46 PM.

Great experience. Every one was very helpful and friendly. Paul went the extra mile to help me find the exact vehicle that I was looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST Dealership Ever!

By ❤️ Toyota on 1/5/2019 at 4:47 PM. Helped by Gary Phillips is THE BEST Salesman!!.

EVERYONE is committed to EXCELLENCE!! The Staff are ALL friendly, very knowledgable, always willing to assist, timely! It’s a pleasure to go there for purchasing & service! :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome service

By Armyman on 12/19/2018 at 12:06 PM.

Great buying experience. They go out of there way to make sure you get what you want and with the price you can afford. Service department is top notch also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever

By Brittany on 11/21/2018 at 4:31 PM. Helped by Bryan Darby, Thomas Law.

This was my first car buying experience and will probably be the absolute best one I have. My sales associate (Bryan Darby) was super nice, friendly, and funny. Bryan was very informative and helpful in my car buying experience. I will definitely recommend Buckhannon Toyota and Bryan Darby to anyone I meet looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By Brad & Tasha Rave 4 2014 on 10/26/2018 at 4:03 PM.

Always friendly staff, always have vehicles done in a timely matter, everyone always goes beyond to help their customers. Keep up the awesome work. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Went to buy a used one but bought a new one

By Hawkman58 on 10/22/2018 at 11:50 AM. Helped by Can't think of them all but everyone was friendly.

We went there in the pouring chilly down rain Walking around the lot with Gary was like walking and talking with an old friend We went to look at used cars I was actually thinking about a new one when he said how about a new one My wife saw one she liked we test rode it Done Deal I would highly recommend Buchannon Toyota They don't push you into anything Not like most car dealers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Sandra G. on 9/17/2018 at 4:54 PM. Helped by Service Department.

They make your maintenance a pleasant experience with their comfortable coffee lounge, free wi-fi, courteous, friendly employees and television while they do an excellent and efficient job with all your maintenance work, completing everything in a timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sales and Service!

By RanB on 9/30/2018 at 2:06 PM.

I have bought or leased 7 vehicles from Buckhannon Toyota, and from sales to service, this is my choice of dealerships. Outstanding staff! Love the friendly atmosphere and people. I have no desire to go anywhere else. By the way, Love my new Tundra! Every time I park somewhere, I always have to look back when I walk away. Awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Tundra

By Tadine on 9/24/2018 at 10:01 PM.

Great staff. I really enjoyed my experience for the first time. I was in out out with my new Tundra in less then 4 hrs. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership LOVE Buckhannon Toyota

By Lola52 on 9/22/2018 at 2:19 PM. Helped by all at the Dealership you guys Rock.

great place to buy a car they treat you like family not just another sales will help you find what your looking for I wouldn't buy any where else

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car nervousness

By ShirleyF on 9/21/2018 at 11:58 PM. Helped by Todd James.

I came in scared, anxious and nervous. This being my first new car buying experience. Mike, our salesman did a very good job of calming my nerves and keeping me occupied as the paperwork and other work was being done. The ease at which the whole process was done, was just a relief for me. I left that day happy and satisfied (and yes, still a little nervous, I just bought a new car!).

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Excellent Buying Experience

By RickWV on 4/12/2017 at 1:54 PM. Helped by Paul Rosato, Joe Bosley.

My purchase experience from Buckhannon Toyota was one of the most pleasant experiences I have had in almost 30 year of buying cars! My sales consultant was extremely helpful and made process the very smooth even though I was traveling over 100 miles to purchase the car. The finance department made the closing process quick and painless.

I would recommend this dealer.