Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.3  
Friendliness
3.3  
Overall Experience
3.5  
Price
3.1  
Quality of Work
3.3  
Service
3.3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor business tactics

By Interesting on 7/28/2017 at 4:18 AM. Helped by Jeff LaBorde.

Tried out Mazda CX-5 grand tour around April. Got pricing and information about future lease. Went back to talk with sales associate about leasing vehicle. Jeff LaBorde unfortunately was the sales person I dealt with. The cost per month of the lease went up approximately 50$ more per month. The reason for the price increase was a trunk that was motion detected. I was also told that the only interior available was black. "You can't always get what you want" was told to me when asking for light interior. Needless to say business was made elsewhere. The place I'm currently leasing from was able to get me what I wanted for interior. I also learned that Mazda does not have a motion detected trunk. So the price increase was a lie and misleading. I do wonder how sales associates make money when they lie to customers and will not negotiate pricing. Perhaps the employees at Burdick need to be educated about vehicles they are selling. Or perhaps need to be spoken to about trying to scam customers.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Our experience was not a good one never again

By Cheri3557 on 12/4/2016 at 4:20 AM. Helped by Salesman Steve. Manager. Jeff and general.manager Willis.

Our experience was not pleasurable. They sold us a cx5 that had damage on it and they knew it but did not tell us..misled us on options on vehicle we did not want the one we test drove but one that was on the lot. They sold us the test driven one and said it was the lot vehicle. Vehicle was in for repairs after 10 hrs of owning it. For 3 days. Overall. Never again with that dealership

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An experience worth the drive!

By Mazdafan on 10/24/2016 at 12:52 PM. Helped by Peter Knowlton.

I just leased my second Mazda from Drivers Village. Since leasing my first Mazda with Burdick Mazda, I have moved to the Hudson Valley. I find the experience of working with the dealership worth the ride to Cicero, which is 3 hours for me.. My experience was excellent. Prior to my arrival, my sales person asked me some questions on the phone, so when I arrived, he had selected a model that was a good fit for me. In a no-pressure manner, he thoroughly walked me through the features of the car and then we went for a test ride. I loved the car, so then it was time to discuss financing which can be dreadful at some dealers. They worked out a lease arrangement that fit my budget. All the time necessary to accomplish the lease was taken. I drove home with a car I love. The dealership is great and so are Mazdas. This is my fifth Mazda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exellent expeirence

By tracy on 8/4/2016 at 12:29 PM. Helped by Alex and Willis.

I'm a single woman , so buying a car is frightful...my car was 12 years old , soooo I really needed a car..called my dad and we stopped in... First of all my dad and I were able to look around for a bit...which was Great since I had narrowed it down to 3 choices...I was ready to buy o I really knew what I wanted....Alex came out.Avery well dressed young man...was the greatest at answering all and more questions...I cant say enough..Willis in financing is also a great part of the Burdick expierence...truly. my credit was,,,EH..not the greatest, but my dad and Willis got me a 5%...Amazing...!!! tHanks for making my visit a great experience...I will return and so will my dad to buy his Mazda,,,,,

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great inventory selection!

By CADM on 6/27/2016 at 9:46 PM. Helped by Willis in credit and Lori in sales...great folks!!!.

No pressure salespeole, just helpful and informative. Buy and drive and remember to come back for 1st and 6th oil changes at no cost to the buyer. Friendly atmosphere, saleswoman Lori was a pleasure to work with...5 star experience with her.

I would recommend this dealer.

Overall Rating

4.0  

3   Customer Service
5   Overall Experience
4   Quality of Work

Great service

By Janet on 6/18/2016 at 1:13 PM. Helped by Mike, Lauren, Daequan, Nguyen.

The people, service and overall attitude of the dealership was great. My car was fixed just the way I wanted it. I also got a great car wash after.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accommodating and thorough

By LaurenP on 5/9/2016 at 9:19 PM. Helped by Mike, Lauren.

I would highly recommend Burdick Mazda's service department to anyone. The team went above and beyond to help me- working with a previous dealership who had neglected to inform me of needed work (and getting this work covered by the previous dealership), contacting Mazda to investigate warranties on my behalf, and providing me a loaner car so my schedule could carry on as usual. The team took it upon themselves to look into warranty coverage for me without my asking- doing all of the leg work in order to save me as much money as possible. Not to mention all my repairs were executed perfectly, and the staff was always polite and helpful. I won't go anywhere else with my vehicle!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible service department

By Mike102 on 10/6/2015 at 11:45 AM. Helped by unsure.

Following the purchase of two new vehicle in 2015, warranty repairs were needed for both. Getting an appointment is not easy, and they will only schedule an appointment for at least two weeks out. Even a simple oil change, requires a two week wait, even though they advertised immediate service, no appointment necessary, I was turned away twice without an appointment. Scheduled service has gone bad several time, requiring repeated returns because parts are not available. They have to order parts, then they call when parts come in, to reschedule a visit, another delay of at least two weeks. Technicians then ordered and installed wrong parts, requiring another round of delays. its been back and forth to the dealership for over a month and still not repaired properly. The parts department is total incompetent. I ordered a part for my other car. Parts department informed me the part came in. I then scheduled an appointment to bring the car in to have the part installed, and when I arrived two weeks later, the parts were mysteriously missing, and I was informed I never ordered the parts. I attempted to contact the service manager by phone and left messages on two occasions, no return call. I then visited the dealership to speak to the service manager, and was informed he was not available. I asked that he call me. I'm still waiting for the call.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unacceptable Behavior by Dealer

By SSTien on 11/8/2014 at 3:27 PM. Helped by Allison Roling, Joel Russell.

SSTien: Allison Roling, Internet Manager at Burdick Mazda promised us a deal on a 2015 CX5 iSport. She sent me an e-mail & confirmed the deal by telephone on October 28th. Here is her e-mail: [Allison says]: Can you best a $0 down including taxes for a 36 mos. lease on a 2015 CX5 i sport, AWD, 10000 miles/per year... Romana Mazda will offer one for $249 mo. for 39 mos with a $1500 down payment... I look forward to hearing from you. Have a great day! Thank you, Allison Roling SSTien: I confirmed this deal by telephone. She stated that the deal would have to be completed that evening, Tuesday, October 28. My wife and I drove 1 hour and 15 minutes from Ithaca, NY to Burdick Mazda. When we arrived Joel Russell, whom Allison stated we would be completing the deal with, refused to do it. He even agreed to do the deal if we could provide Allison's statement. We all went to my e-mail and I showed Mr. Russell the e-mail string concerning it. He still refused to do it, stating "I won't do it." My wife and I, infuriated with this left the dealership and drove an hour plus back to Ithaca. AFTER SPEAKING WITH OTHER MAZDA DEALERSHIPS we had also been dealing with, we were told to send a letter. Thank you for your concern. Stephen S. Tien & Dorothy Shaffer

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

In early April, while driving home on the highway, I...

By memporado on 5/20/2011 at 2:52 AM. Helped by Matt.

In early April, while driving home on the highway, I noticed my 2004 Mazda 3 (150K miles) started making a knocking sound when I accelerated at high speeds - around 65mph. I drove slower to get home. In the morning, I dropped it off at Goodyear near my office to have them look into what was going on. I got a call back from them that my engine had only 1/2 a quart of oil (synthetic) in it and this most likely has caused the engine to begin to fail. When I told them I had the oil changed at the dealer (BURDICK MAZDA) 2 1/2 weeks earlier - he said that someone there must have messed up as there are no leaks and the engine is not burning any oil. It was their opinion that the dealer never topped off the engine after removing the oil. And had it not been the fact that I had been using synthetic since day one, my engine would have seized up long ago. When I called Burdick and told them what just happened, they told me to bring the car down, right away. They spent 5 minutes with it and then Matt the Manager says "Well, we billed you for it so we must have put oil in it." So I asked him if there were any leaks - he said no. Any signs that the engine is burning oil? Nope. So he says, "Somehow it came out...do you want us to order a $4000 engine for you?" Matt would not even entertain the possibility that they could have made a mistake like this...even though he was not there to do the work himself, or supervise who did. I know that these things happen unfortunately. So I reminded him that since buying my car in 2004, I had brought it there religiously every 3500 miles for an oil change and other maintenance - overpaying every time but hoping my loyalty to them as a customer would pay off in customer service someday. He gave me a smug look to let me know he wasn't even listening anymore - so I took my keys and walked out. I called Mazda's National Customer Service to get something on record with them - which I did - but I think that was just a waste of time. What really amazed me was that knowing they have an upset customer out there and they did not make any effort to reconcile in any way. No, "hey, let's trade this in and get you something new - we'll work up a great deal" or "Let's split to cost on a new engine". Nothing. No phone call. No emails. What they also didn't know is how many people I have turned away from Burdick Mazda in the past few weeks. Do right to 100 customers and they'll tell 10 people. Do wrong by one and they will tell a hundred.

I would not recommend this dealer.