Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
2.1  
Friendliness
2.5  
Overall Experience
2.1  
Price
3.2  
Quality of Work
2.3  

Dealer Reviews

Show:  

Overall Rating

1.3  

1   Customer Service
1   Overall Experience
2   Price
1   Quality of Work

August 6, 2017

By abc123 on 8/7/2017 at 7:27 PM. Helped by Robert and Dan or David (do not remember which it is).

Our experience here started out just fine but we will never purchase a car from this dealership. Our first sales person, Robert was just great. My car was recently stolen and my husband and I needed to find a new car. We were VERY upfront that we were not buying a car at this visit but wanted to see what their used car options were. Again, Robert was very helpful, and accommodating. We did find one car we wanted to test drive and that all went fine. After our drive, Robert's "Manager" (Dave or Dan, I can't remember) came out to ask us how it went. We told him we liked the car and would like to consider it but that we were driving other cars that day and that this was our first stop. We asked if there was any wiggle room on the price and he said, I don't know, if you are willing to buy it today there could be (in typical car salesman "style"). I reiterated that we were NOT purchasing a car that day but wondered for comparison if the price was firm. Again, he said if we were willing to sit down and write a number on a piece of paper that he could take to his manager and commit to the car that day he would talk to us about the price but would not discuss unless we were willing to purchase on the spot. My husband (not from this country) asked how the price negotiation worked and Dave (or Dan) said well, you write down a number, I take it into my boss and if you're lucky and he's in a good mood he may say yes and if he's in a bad mood, he says no. At that point we stopped dead in our tracks and I said, thank very much, we're out- if the price of a car we want to purchase relies on whether your boss is in a good mood or not, we are not interested. He got very irritated at my comment and said, do you want this car or not today, this is how it works. and I said, not interested in the price of my car being dictated by someone's mood. I also said for at least the 5th time we were not purchasing a car that day and would now not be buying one from them. I know that there is a song and dance that goes along with buying a car but when a sales person tells me that the fate of the price of the car I want to purchase relies on the fact that his boss is in a good mood or not, I'm not interested, I hope it's based on the margins they are willing to explore with a customer and what I'm willing to pay and we meet in the middle, that is fine. The whim of someone's mood is not.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Would not recommend

By quitura on 4/24/2017 at 2:38 AM. Helped by N/a.

I felt pushed to buy a vehicle/style that did not fit my personality/wants. I worked with a male and female (forgot their names) .. the woman was understanding of what I was looking for but the man who kept stepping in (I'm assuming with more experience) kept insisting I try cars/styles I clearly wasn't interested in just to make a sale... overall.. I'm glad I purchased my car at another dealership that actually... listened.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Different than most dealerships

By CarlosRivenga on 8/24/2016 at 3:57 AM. Helped by Josh Collier.

I have experience with buying cars from many different dealerships across the U.S. but I've never quite had one like when I stepped onto the lot at Burien Chev. I know all the tricks when it comes to selling cars and I can tell when a salesman is being dishonest with me. Josh Collier is like a different breed of salesman. You can tell he's eager to sell you a car but not if it's one you don't feel comfortable in. I went on a few test drives, got to try out all the new gadgets, and even hollered at some fine honeys at a stop light. All in all it was a great experience. Thanks to Josh I got the car I wanted and felt I got a fair deal.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

STOP do not trust them

By John on 7/19/2016 at 4:59 PM. Helped by on line sales.

Do not trust this dealership!!! I saw a car that they had for sale on the internet, I was 184 miles away so I wanted to make sure that we would have a deal if I drove that far for a car that it was held and that my trade in price was OK. I worked with the internet salesman, first I made sure that that the car was still for sale and all of the options were what I was looking for. Next we went over my trade in, sent photos and gave them all of the information they asked for. We had a deal I even gave them my credit card number to hold until I could get there in 3 hours. One hour later I got a call from someone that told me that someone was there and buying the car right now and sorry. This company is the worse type of dealership. They lied and deceived me knowing that the car I held was sold already. I will let Chevrolet know and the whole world that this dealership is dishonest and should have their dealership taken away. Bait and switch is not only dishonest but is also illegal. I will never use Burien Chevrolet and will stop at least 30 friends that I have in Washington from buying there also.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor customer service

By Eric Jordison on 5/28/2016 at 8:26 AM. Helped by Uber specialist.

Burien Chevrolet, I would not recommend buying a car at burien Chevrolet they pick the car for you and the auto insurance for you as well sales people are rude my over all rating for this place is a one star Uber drivers don't go there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By KelKelKel on 1/19/2016 at 6:50 PM. Helped by Hugh.

We had a wonderful experience buying from Hugh and this dealership. The previous bad comment from staciegrim comes with a grudge so take it for what it's worth. I search reviews like crazy before buying and I'd say all are very good from what I found. Thanks Burien Chevrolet

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Never Again!

By staciegrim on 1/16/2016 at 4:22 AM. Helped by Hugh M..

I cannot express how horrid my experience was here!! I will be calling Chevrolet corporate to see if anything can be done about the horrid man that I had to deal with. I probably can't list his last name publicly, but Hugh M______ is the reason I will never be going back to this dealership. Things started out friendly with small talk and pleasantries but then turned sour as he learned my budget for a car would only be $10,000. I wanted to take a test drive in a used Chevy Cruze but he told me it would be a waste of time for him because the sticker price was $12,400. I told him I thought I would be able to raise my budget a little for the right car and he replied, "Listen lady, you sound like you don't know what the xxxx you're doing, maybe you should come back with your daddy." I took it pretty offensive because my dad had died recently. I stood there in shock and he just chuckled and told me that if I wanted to wait until later he'd, "pretend to be my daddy." I've heard of slimeball used car salesmen but this guy was worse than I could've ever imagined!!! Needless to say I didn't take a test drive in the Cruze and I quickly took my money elsewhere!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealer!

By Wdhbeanie on 9/20/2015 at 5:45 PM. Helped by Bill Columbe.

The BEST car buying experience we have ever had!! Bill coloumbe is the best sales person and made our time there amazing!! First things first, I hadn't driven a car in over a year due to being hit by a drunk driver. After 2 years of court, the case was FINALLY settled and I decided it was time to buy a new car! After weeks and weeks of looking online I came across a beautiful bright red convertible Saab 9-3 at Burien Chevrolet. Best part was it only had 20,000 miles!! A 2008 with 20,000 miles and the price was Amazing!!! I called the dealership and talked to Bill and he went ABOVE AND BEYOND to help us! He not only picked us up to take us to the dealership, he got me the exact deal I wanted in less than 15 minutes!!! Did I do something wrong because car buying shouldn't be this easy!! The only delay was the finance manager was out sick but everyone was super accommodating!! Filled up my car, detailed it and made my trip here the best!! Our next car will definitely come from this dealership!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor paint job cover up

By flyingdutchman on 5/14/2015 at 12:19 AM. Helped by Troy.

Thought I had bought a great little used car only to find that the Car Fax report that revealed nothing wrong didn't show the FACT that the driver's side rear door had had repair done (filler and or pulling out) and a slap dash coat of paint applied. Of course, I didn't notice it until now (a couple of months later). Someone had obviously applied a quickie paint job to cover up the imperfections and only now is it clear there is some body damage that they quickly applied paint to. And of course, Burien Chevrolet claims "it's been too long." Really, Carfax (one you gave me) indicates no damage to the vehicle yet the wear of the paint coming through now shows just how bad the paint job was you applied. I feel taken by these guys.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first time new truck order from factory

By Tommy-Jude on 1/17/2015 at 6:53 AM. Helped by Troy Davenport (sales) and Lloyd Roper (director operatios).

let them know months ago what I wanted. Was recognized buy a salesman and called by name when I came in for service on my vehicle. It was my idea to talk about buying a new light truck. I was shown information on the truck that I was interested in. Troy did an outstanding job bringing me up to date on the line of trucks that Chevy was reintroducing to the American market and what was available as far as options go. What I wanted wasn't on the lot, so we ordered one from the factory built the way {I} wanted. Ending with a relaxed and very happy costumer.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Not in our Margin to cover that hidden broken part

By gmc2009 on 11/13/2014 at 8:55 PM. Helped by Tony Michaels.

Terrible Car Buying Experience I would not buy a car from Burien Chevrolet, I just purchased a vehicle and after driving it for five days I found a malfunctioning item on my car that was manipulated to seem as it was working properly for the sale of the vehicle. Not even five days after I purchased the vehicle did the part start to malfunction. I returned to the Burien Chevrolet to have a few items that were broken and not found during their Certified Pre Owned Check List. (I would question that check list) I informed Burien Chevrolet of the problem of the manipulated item that was starting to malfunction, I was told they were not going to cover the whole cost of replacing the item, and told by Tony Michaels (GM) the follow. It’s not in their margin to cover it, they have done enough, and best of all, I should have found it when I was buying the vehicle and asked for more before I purchased it. Tony Michaels then proceeded to tell me he’s a “numbers guy” and that’s just not in his numbers…. Burien Chevrolet, I did look for the malfunctioning part before I purchased the vehicle, but when someone manipulates an item to hid it, it’s hard to ask “for more” I would not spend my Christmas money with Dealership. Anderson Brothers this is what is really going on in your dealerships

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst dealer in Washington

By Tinne Ney Quiambao on 10/4/2014 at 6:33 PM. Helped by Justin.

Worst dealer in Washington. Poor customer service! The sales rep from Houston Texas rippled his eye on me before leaving the table. Very rude and unprofessional team. Instead on helping me get the vehicle I want he kept saying that he will show me other vehicles within my price range which is a code for getting me a lesser vehicle but still overcharging me!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

TAHOE

By valac206 on 5/2/2014 at 9:50 PM. Helped by Troy Davenport.

Great help, great customer service, very professional, overall excellent all around. Thank you! From the beginning to end, the salesmen were very friendly, knew their product and provides the best service.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

These guys pulled a bait and switch on craigslist. You...

By moose26 on 4/6/2014 at 10:37 PM. Helped by Troy.

These guys pulled a bait and switch on craigslist. You know. Listed a car, then when you show up they say it is not available and try to sell you a car for twice the price (even after I called 30 minutes ahead to see if it was there) . Oldest trick in the book! If they conduct business in this manner, what else do they do? There are lots of other places in the area to buy a from where you can actually trust the seller!

I would not recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Quality of Work

Our Volt has been in twice now for warranty service on...

By WillLockwood on 11/1/2013 at 3:52 PM. Helped by Theron Whitby.

Our Volt has been in twice now for warranty service on the voice recognition system called in by the Volt advisor. The first time the service was not done in spite of the car being there for hours. The excuse, oh, you want a software update? That technician doesn't work today. The second time was 3 months later. There is no heat in the car, the backup camera is virtually useless in bright sun or at night and the first issue with the voice recognition is still there. Repair is authorized for all items by the Volt adviser ahead of time. I go to the dealer and the service mgr says he has no record of the voice recognition software update. Some one must have "deleted" it. This man is a BS artist. I insist that they do the work and call the Volt adviser if any questions. I leave the car there all day. When I go to pick it up I am told the heater is fixed, they did an unmentioned warranty update, but did not do the voice recognition system and did not upgrade the backup camera in spite of it being on the repair ticket authorized by Chevrolet. I have no faith in this dealership anymore. Each trip into the dealer is costly for me. I have to take a ferry in just to get the car serviced. This is the first time in 35 years of new car ownership that I have had dealer issues. Seeking a new one now.

I would not recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Do not trust these guys. They will do anything to get you...

By marcuser on 6/24/2013 at 10:12 PM. Helped by Shane.

Do not trust these guys. They will do anything to get you to buy a car, including offering you a job! They make promises they do not intend to keep. Shane (sales manager) will find excuse after excuse and then stop returning your calls, emails, and text messages. If they make you a promise, get it in writing! Oh, I overheard a couple of the salesmen and managers bad mouthing a customer because of what he wanted for his new car and trade, it was pretty foul!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought a 2011 chevy cruze from jamal barnett. He was...

By kaenobis on 6/14/2013 at 8:49 PM. Helped by Jamal Barnett.

I bought a 2011 chevy cruze from jamal barnett. He was great and I would recommend him to anyone. I told him I had anxiety about pushy sales people. H e was calm cool collected and made me feel really confortable. Two weeks after buying my "new" used car. I heard a sound. I brought it in and they were super quick to identify the source. It was a routine fix. Everyone at this dealer has beeb great. Finances, sales and service personelle at this chevy are great. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I went to Burien Chevrolet for a lease on a new Cruze LS....

By ljacksc on 7/26/2011 at 3:54 AM. Helped by Wayne/Christy.

I went to Burien Chevrolet for a lease on a new Cruze LS. With my less-than-stellar credit and no trade, I expected to leave empty handed. I didn't. Wayne pulled out all the stops to get me approved for my car. Christy in finance was a joy to work with; fast, efficient, and explained everything very clearly. I tell everyone about the great experience I had there and how much I enjoy my new Cruze. The last car I had was a Jeep that got gallons per mile and, after that, the Cruze is a real relief. Naturally they filled the tank before I left and I haven't had to stop to fill it up yet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a WONDERFUL experience!!!! Best experience buying a...

By redondo31 on 7/26/2011 at 2:57 AM. Helped by austen wells.

What a WONDERFUL experience!!!! Best experience buying a car I have EVER had !! These folks were very upfront and to the point.I worked with Austen who was just great . They met the price we agreed to on the phone with no "back and forth ". I was in and out in less that 1/2 hour. WOW !!Freindly, honest and helpful. The manager Tony Michaels was outstanding.I would recommend them highly.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

I was looking for a new Chevrolet Cruze Eco with a manual...

By Dissatisfied with Burien Chevrolet on 6/28/2011 at 12:00 AM. Helped by Peter Ventrella.

I was looking for a new Chevrolet Cruze Eco with a manual transmission and contacted Burien Chevrolet via Chevrolet.com dealer online form regarding a particular car. I was contacted by Mr. Peter Ventrella and after a series of emails on Friday he offered me the car I wanted at the price I was willing to pay. On Saturday morning I received a phone call from Mr. Ventrella on my home phone, which he obviously found online (I did not share it in prior communication). Mr. Ventrella was very insistent that I went to the dealership that same day. I had to change my plans for the day but since I wanted the car, I made an appointment to test drive it and buy it between 6:30 and 7:00 p.m. that night. My wife and I arrived at Burien Chevrolet around 6:50 and asked for Peter. Another salesperson told us that Peter was out to dinner but she would call him and show us the Chevy Cruze cars while Peter got back . By the entrance of the dealership there was a white board with all the appointments for the day, my name and time of appointment listed too… We started looking at the cars on the lot and sure enough 10 minutes later Peter showed up. He started with something like: “So what car were you interested in?” and my reply was “The Red Chevy Cruze Eco with the red/black interior we have been talking about for the past two days”. “Hm, I don’t think I have this car on the lot. It must be somewhere in transit, I can find out where it is”, “???????????, OK, can I drive another manual Eco?”, “Sure”, we start walking the lot and looking at each of the dozen or so Cruzes, none of them is a manual Eco, “Why do you want a manual? Would you like to test drive an automatic?”, steam blowing out of my ears, “You have wasted my wife’s and my time today, Peter. You cheated me into coming to the dealership when you don’t have the car you promised me or even another similar one”, Peter throws his hands in the air – “You are being unreasonable”. I was being unreasonable?! We storm out of Burien Chevrolet, go to Good Chevrolet and by 10:30 that night a new red Cruze is parked in our garage. The next day Peter’s buddy from Burien Chevrolet calls us to tell us that our car is there… I would not have bought it from them even if it were the last Chevy on Earth! The audacity of those people!

I would not recommend this dealer.