Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1.5  
Friendliness
2  
Overall Experience
1  
Price
1.8  
Quality of Work
1  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible to try to talk to anyone other than a sales person

By Darknight on 8/25/2019 at 4:07 PM. Helped by Chris B.

They had my Nissan in for 2 months and after paying a wonderful $1400 bill and drove it home, it was doing the same thing as what I brought it to them. I was told when I emailed the service manager (because no one answers the phone) that I should take it to a different dealership. I did on the next day and they found the issue in64 hours, so add another $635 to the cost. So if you have a Nissan just like me take it somewhere else and save money and some time.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Rip off

By Rob on 11/7/2018 at 6:20 PM. Helped by Wyatt Stoppard. Service Manager.

We took our car to Burien Nissan on a recall for the cvt transmission. We never had an issue with this car before they got their hands on it. After we got the car back someone forgot to put the radiator cap back on and all the water boiled out. They fix that for free. Life is good. A week later the engine light comes on after they looked at it they told me that it would need a new transmission. After contacting a lawyer I agreed to pay %10 of the total $4743.38. So they take the car for a week and then call me to tell me that it’s the tail light. The part is $100 online. It appears that Burien Nissan would like to try to rip people off first and if that doesn’t work try to find the real problem. I would not recommend to buy or have your car service by them. If you do “good luck”. Here is the class action lawyer office. 1875 centerway park east. Suite 1000. Ca. Ph#310-712-8154. The class action is for the CVT transmission.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

This is the worst experience you’ll ever have.

By Honestdontgohere on 4/30/2018 at 12:10 AM. Helped by Almost everyone there. And they all say there gonna help and get back to you and not one,not one called me back.

Please don’t make the mistake I made of going here to purchase a vehicle. Take my word for it and save yourself the headache and wasted time of dealing with dishonorable people.

I would not recommend this dealer.

Overall Rating

1.8  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Verry disapointed

By Transmissions on 3/14/2018 at 1:12 AM. Helped by I dont have names.

They sold me a detective transmission for my 2012 versa when i tried to exchange it 8 days later they said I voided the warranty because i installed it my self I'm very disapointed with nissan this is the second transmission in 91000 miles

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing car buying experience

By Kevin161 on 9/15/2017 at 11:20 PM. Helped by Araceli, Edgar.

Such an amazing staff they have here at Burien Nissan! Purchased my brand new 2017 Nissan Sentra here. This would be our 2nd vehicle we purchase from here, and it is always a great experience we get!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay away from this unprofessionals

By IMAD A JAWAD on 5/27/2017 at 3:33 PM. Helped by 4.

Sales people will tell you lies A to Z, after buying the car from them, they called and scheduled a service appointment @ 7:30, while they do open @ 8:00. Very very rediculs Experience, stay away from these people.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Easy transition

By jeaboi on 11/27/2016 at 2:18 AM. Helped by Johnny Velasco and Shanti.

When I first walked in I was greeted by Johnny Velasco. He was very helpful in showing me the car that I have been looking for. I traded in my 2013 Jetta for the appropriate amount with what Kelly Blue book was giving no hassle. I would recommend this dealer to others that are looking for a Nissan to buy. Ask for Shanti!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Buying experience and Sales Team!

By shirleyp on 11/7/2016 at 9:28 AM. Helped by I worked with Nicole, Valentina, Maribel, Andrea, Maggie, Jon, Larry, and David..

My expectations were met at Burien Nissan. The Sales and Finance Team were great! I had such friendly Customer Service and attention to my details to help make this purchasing experience pleasant. This was my third car purchased from them over the years. I would recommend Burien Nissan Dealership to friends and family.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

DO NOT Take Your Car Here

By unhappy.in.burien on 9/11/2016 at 8:43 AM. Helped by Jenna and the "Customer Relations" person..

I took my car in for service on a Friday and was told that they would call me to tell me what needed to be done and give me an estimate. When I didn't receive any call from them by Saturday I called twice and left my name and number asking them to call me. No one ever called me as a result of those two messages!!! Monday was a holiday so I called Tuesday morning. After a long wait on hold I was told that they would call me back. A person with the title of something like "customer relations" called me and was very solicitous and told me that she would investigate and call me back. (If Burien has to employ someone with that title I knew it was a bad sign. When she didn't call me within a reasonable amount of time I called her back. By this time I was very unhappy and after a while she admitted that at first they couldn't find my paper work and then couldn't find my car. ARE YOU KIDDING ME! I am new to the area and from my previous wonderful experience with the Nissan dealership in the state I moved from, I thought I would establish a relationship with a Nissan dealership in Seattle. Believe me I will NEVER deal with Burien Nissan again!

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My first car buying experience

By Tmatney314 on 8/28/2016 at 10:08 PM. Helped by Melissa, Jon.

I went here for my first car buying experience. Decided on a used 2007 Ford F-150. Was told they would fix the fuel temperature sensor (check engine light was on) and find out why the TPMS light was on, even though they had just supposedly out brand new sensors on when they replaced the tires. I won't bore you with all the details, but after ten days, and having to contact THEM multiple times when they hadn't contacted me by the promised time, I show up to pick up my truck. Guess what? It's still not fixed. They said the problem wasn't the sensors, they just needed to teach the brain to learn the new sensors. Well after I was told I could take my truck, and that it was perfectly safe to drive, and after being told that I could take it to the Ford dealership and have it fixed, and that Nissan would reimburse me, I drove my tuck home. I should mention here that when we test drove the truck and drove it home, it was in the middle of rush hour, so we never got it above 50 mph. So you can imagine my husbands surprise when he took it to the Ford dealership the following morning and discovered that when you get above 50, xxxx truck just about shakes off the road. Nissan didn't bother to balance the tires after putting them on. So he gets to Ford, explains the issue. They balance the tires and check the brakes. Surprise surprise, the brakes are so bad Ford says they aren't safe. Great. Guess we will replace those. Oh and by the way they say, problem isn't with the sensors, it's with the actual brain. Awesome. Not so easy to fix, but we can bring it back Monday and they can work on it. That evening I'm putting down new floor mats and there is a half melted crayon, some spare change, and some paper under the seats of my supposedly freshly cleaned truck. The windows were so dingy my husband had to pull over and buy window cleaner. The cherry on top of all of this? The muffler fell off on his way home from the dealership. Haven't heard from anyone at Nissan since Friday. I seriously doubt I'll hear from anyone here again, and I'm pretty sure I won't be reimbursed for anything they said they would pay for. Should have gotten it in writing, my bad. So my first car buying experience, which should have been exciting and fun, was really just 10 days of getting jerked around and then getting a truck that was not as advertised. I would never do business here again, and I definitely am telling everyone about my experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

**BUYERS BEWARE-THEY DO NOT KEEP THEIR PROMISES**

By Adam on 7/25/2016 at 7:46 PM. Helped by Jon.

**BUYERS BEWARE-THEY DO NOT KEEP THEIR PROMISES** READ ENTIRE REVIEW TO SEE HOW BURIEN NISSAN WILL TREAT YOU. *Update from original review* After posting the original review of Burien Nissan they reached out to me to schedule the long overdue repair work. When I dropped the car off, it was a quick process to check my Altima in and get a loaner checked out. When I went to pick my car up after the repairs were complete, I noticed some bad quality work. The bumper was not removed from the car and the rest of the bumper around the crack was not masked off. The car now has a different shade of white overspray over the entire bumper, along with some paint on the headlights and grille. The aux fan and everything near it is now painted white and they put a new crack in the bumper. The license plate holder was still broken in half and was placed back on the car broken, after complaining about it on site it took the repair guy two minutes to replace it. Why would they place a broken holder back on to the car that they agreed to fix especially since it took two minutes to put a new one on? When I showed the bad repairs to the lady in the service department, she got mad and said “We never promise to fix anything, we only promise to make it look better.” They may have made the cracks look better but messed up the rest of the bumper in the process. I left and came back two days later to speak to the sales manager, Jon. I expressed to him that the original damage that the car was brought in for, although not perfect was acceptable as it was a used car and would not be perfect. The only thing I wanted fixed was the paint damage that they caused. He replied saying “Do you see I have glasses on, that's a joke saying that I can’t see anything wrong.” in a patronizing tone. After showing him the new crack in the bumper less than one cm away from where the repair guy was working he replied, “If you would have cracked it yourself it would have been fine, but just because the crack happened on our lot you want us to fix it? We will not be fixing the crack.” Garage keepers liability laws in Washington say they are responsible for “damage to owner’s vehicle and personal property while in the care and/or custody of the service center.” A repair shop has quoted me at $750 to repaint the bumper. They couldn’t believe the lack of quality that Burien Nissan accepted. *ORIGINAL REVIEW* I bought a 2015 Altima a few months ago, that had damage to multiple parts of the car. Part of the contract that we agreed on was to fix all the damage. When I went to pick up the car a few days after I bought it, they did not fix the paint cracks on the front bumper. I was told that the service department was closed for the day but they would call me the following day to schedule the repair. After a few days past I called and spoke to the sales manager about the problems and he assured me he would pass the message to service and have them call me. Nobody did. When I went to pick up the license plates, I spoke to the sales manager again about the unfixed damage, and got the same response that the person in charge of scheduling the repairs was out for the day but she would call me the following day. Again nobody called me. After a few days passed I called and spoke to the GM of the dealership who remembered the damage and would find out what was going on. He never called me back. A week later I went into the dealership to get the appointment scheduled but was to late to speak to the service department. The sales women took a note and said service would call me the following day. Surprising I never got a call from anyone............ The front bumper still has the damage that I was told five times that somebody would contact me about scheduling a fix. Horrible experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

scam alert

By Ali on 7/8/2016 at 8:54 PM. Helped by Jenna.

I brought my car 2011 Nissan Juke to Nissan service department on 04.15.2016. It was initially told to me that the fuel pump would need to be replaced. I said okay but my only requested was that the part they are replacing to give it to me when I pick up the vehicle.. I pick up my vehicle at 5:30 pm on 4.22.2016 and was told everything was fix. I ask for the part, the front person told me oh they don’t have it. I didn’t feel like arguing about the request I made. I just want my car. Before I reach home the car dies, I call back the service department only to find its closed.. again, they kept my vehicle until 4.26.2016. . I have ask for the part again that was replaced like the first time. The customer service rep went to the back , spoke with the mechanic. And her exact words, was all they did was clean out the wires on the fuel pump. I ask them how can they charge me to replace a fuel pump but didn’t even fix it. They said everything was fine now that they got all the gunk off the wires. 5.5.2016 – Honda Informs me the fuel injections needs to be cleaned out, the fuel pump was never replace and original fuel pump was replace. Because Nissan of Burien committed service fraud. Honda of Burien called the warranty on my behalf and informed them that they never repaired fuel pump...WORST CAR REPAIR EVER

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpul and Friendly

By Tacobean2987 on 6/17/2016 at 6:38 PM. Helped by Valentina lopez.

I had really great service and help in finding my new car. Valentina Lopez helped me from the moment I arrived at the dealership to the end of the process. She answered all my questions was very professional and on top of the entire process. I would defenitly recommend Associate Valentina Lopez. Thank you so much. Happy Customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Helpful people, great customer service.

By path2015 on 6/13/2016 at 8:26 PM. Helped by Maggie, Nicole, Larry.

We were searching for a mid-sized SUV and settled on the Nissan Pathfinder. Maggie and Nicole at Burien Nissan were entirely helpful about answering all of our questions, returning phone calls, showing us vehicles and setting up a test drive. Everyone we talked to is friendly, responsive and easy to work with. We never experienced a hard sell at any point during our two visits to the dealership and ultimately bought a car that we're really happy with.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Used Altima Buying Experience at Burien Nissan

By AltimaDriver on 3/1/2016 at 12:34 AM. Helped by Melissa Miller.

I recently bought a certified pre-owned Nissan Altima at Burien Nissan and was very pleased with the overall experience. The website offers good descriptions of the inventory and the sales staff is ready to answer any questions. The product specialist I worked with, Melissa, was friendly, courteous and very knowledgeable. The whole process of test driving to purchase was smooth, relaxed and efficient. I would definitely recommend Burien Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Surprisingly great experience!

By Tabitha83 on 2/21/2016 at 12:36 AM. Helped by Andrea.

I just had the best car buying experience that I've ever had. I came in and didn't expect anything good, assumed I would be hassled and pushed into things I didn't want or couldn't afford. I'm glad to say I was completely wrong. With the help of Andrea and Edgar I'm driving home in a car I've wanted for a while. Andrea was so personable and helpful, I couldn't have asked for a better experience.... Also the best price around for the car I wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Excellent customer service

By LeafDriver on 2/8/2016 at 5:47 AM. Helped by Jon, Andrea.

Jon (Sales Mgr) and Andrea (Sales Rep) delivered excellent customer service and value throughout the process of leasing a 2015 Nissan Leaf and beyond (handling a post-sale problem with Nissan). Their customer service and commitment to doing the right thing are excellent, far beyond what I've ever experienced before with a car dealer. I recommend them without hesitation.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

not serious doing business

By gabe on 10/30/2015 at 4:10 PM. Helped by Nicole.

Poor customer relations. I tried to get a pre-owned car from them, Nicole was dealing with me. deal didn't go through because they sold the car when was agreed on price and dealt with already. Anyhow, I called in to speak to the GM named Lance, explained my frustration and he said that he will get back to me after he digs in to see what happened. 2 days passed by and no call.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By mrmath314 on 6/21/2015 at 4:26 AM. Helped by Chanel, Jon, Michelle.

Buying a car is not usually pleasant. This time, it was. Chanel and Jon were super helpful as I asked a million questions over email, and when I went in to test drive the vehicle, everything was exactly as advertised. I asked about an upgraded vehicle, figuring it wouldn't be as good of a deal, but I was wrong. There wasn't even a need to negotiate. Jon seriously knows how to take care of customers, and so does his sales team (Thanks, Michelle!!). I am happy with my new car, happy with the experience there, and glad to give a dealership like that my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2015 Altima

By DrTOM on 3/13/2015 at 11:30 PM. Helped by Mireya Ortiz.

Muy Hamable Mireya! Thank you for making my buying experience such a wonderful one! I recommend everyone to come here and ask for Mireya Dr. Tom Bryant

I would recommend this dealer.