Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DONT GO HERE IF YOU LIKE YOUR PAINT JOB!!!

By Angrycustomer on 5/19/2017 at 11:17 PM.

By far the worst set of people to try and work with. I took my lancer to be worked on by them because there was a recall on my car. After getting my car back there was multiple scratches all over my car. And the manager tried to tell me they were already on the car before I got there. I have never been so disrespected by a group of staff than when I went there with how they tried to condescend to me and say that I messed my car up. The only reason this place has a 3 star review is because they make a bunch of 5 star reviews to try and balance everything out.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very Rude and Cocky!

By car_guruVT on 3/14/2016 at 9:24 PM. Helped by Nick Brice.

I went to Burlington Mitsubishi to look at a used 2014 Lancer GT. I contacted them through their website and waited a long time for a response. When I finally got a response and I asked for the CarFax I was told they couldn't give them to me, BS! I decided to go to the dealership to look at this car, when I arrived the vehicle had a sold sticker on it, turns out someone was close to buying it and didn't get financing, didn't make me happy that they would have sold it if I hadn't come sooner. When I arrived they the salesmen was pleasant, and the car was nice. They quoted me much more than the car was worth, I was in a bit of a hurry and couldn't stay and negotiate in person. Over email I told the salesman my bottom line and the response was very rude and didn't care about what I wanted and if I would buy the car. Sucks because its the only car in the area and they have totally turned me off of this car. Never will return for service or buying a car. Thanks for nothing Burlington Mitsubishi! There are plenty of Mitsubishi dealers in VT, DO NOT GO HERE!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend

By asp417 on 8/20/2015 at 9:30 PM. Helped by Multiple Salesmen, & the Manager.

I was very impressed by my experience at Burlington Mitsubishi. I was treated with respect and honesty. The salesmen were knowledgeable and friendly. They made me feel like I was an actual person, not just another sale. They helped me to find the right car to fit my needs and budget. I went home with the perfect car, and was not pushed into buying something I didn’t need or want. Since buying the car, they have been more than helpful with any questions I have and with routine maintenance of my vehicle. I would highly recommend this dealership and will definitely be shopping here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Work with Adam!!!

By Melburt on 1/29/2015 at 10:30 PM. Helped by Adam Crowley.

I bought a new Outlander Sport from Burlington Mitsubishi 3 weeks ago. I love my car but more importantly this is the 3rd vehicle I have bought from Adam Crowley. He is the best sales person I have dealt with in my buying experience. He is truthful, knowledgeable, and very professional. Makes this process so easy for my husband and I. I will continue to buy cars from him and this dealership. If you want to make car buying fun, this is your guy! Also get a great deal too!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience of my life

By ppatterson0379 on 1/7/2015 at 6:58 PM. Helped by Adam.

My salesperson was Adam and he was the biggest phoney I have ever met. He lied to me by telling me one thing over the phone and then something different in person. I also felt very uncomfortable as he greeted me with a cigarette in his ear. Most unprofessional individual I have ever met. In speaking with a salesperson at Toyota though it appears this is the manager's pet.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This was the best car buying experience i have ever...

By cory.parton on 10/3/2012 at 5:38 PM. Helped by cory parton.

This was the best car buying experience i have ever had...period..the salesman cory new the car from top to bottom..and explained every thing about the car..these sales people are proffesionals...the manager tim worked with me to get my monthly payment were i needed it to be.he was the only manager to actually come out of his office and show a genuine care.i recomend this dealership to all..and i love my outlandersport!!!!better the advertise...thank you burlington mitsubishi suzuki

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I gave this rating because I have never experienced such...

By tracy.davis.5220 on 9/5/2012 at 5:40 PM. Helped by Julie.

I gave this rating because I have never experienced such poor customer service in my life! I bought a car last year from this place and after the paperwork was signed I could not get one decent person on the phone! Also I had a second person sign the loan with me and we were both told the other person wanted an extended warranty but neither of us did. So a warranty was added to our purchase in a very sneaky way!! Also in trying to cancel the warranty not only have I been given the run around I got hung up on for asking to make it a priority! Unbelievably rude! My husband and I both agree we will never buy another car here or refer a friend ever again!

I would not recommend this dealer.