Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.2  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great dealership

By Hyandailvr on 9/20/2018 at 11:39 PM. Helped by Ameilo,John,Kelsie.

Just arrived home from purchasing a vehicle from Burlington Hyandai. The entire dealership is amazing. A special Thank You to John and Kelsie for making my wife's first car purchase great. I would highly recommend this dealership. We are clients for life.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply AMAZING

By EXCELLENT SERVICE on 8/23/2018 at 6:30 PM. Helped by SERVICE STAFF.

Had an issue with my vehicle and they looked after it. they were more accommodating than when I was speaking with Hyundai Canada. I think Hyundai Canada should stand behind there vehicle instead of standing in front of them. Corporations need to realize they need to own up to issues or concerns and quit putting the dealerships in the firing range when you know you have issues. I do not know how dealers are expected to handle so many angry customers when Hyundai builds poor quality vehicles. Hyundai should not "stand" as an obstacle, but stand behind their product and not let the dealers take the brunt of their poor quality vehicles.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Do not trust them !!!

By Sachi on 7/27/2018 at 3:36 AM. Helped by Do not remember.

My fiancé went to fix his Hyundai Santa Fe 2015 about a week ago for his door that had electrical problem. He got his car back with more damage that the mechanic made and when he went back with good faith to tell them they damaged his car, they completely denied it and said it was already there. He tried talking to the supervisor and they also did the same so his car is damaged. They have told him that the best they could do is to send him to another mechanic and he had to pay for the damage. I would think that a dealership would be more trustworthy and honest when you’re paying for an overpriced mechanic for the service and it’s devastating that you can’t even trust the places you get your car from. It’s very disrespectful to their clients and I would not recommend going to a place that will screw you over just like that.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
1   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Great Sales, poor service

By Krog29 on 6/27/2018 at 7:10 PM. Helped by Adam, Ralph,.

The purchase experience with Adam was great. But that's where it has ended. We've seen 3 different service managers run the service department and I am not sure any of them know how to teach staff how to smile. We've had repeated come-backs for service not performed properly and service advisors who don't seem to know cars very well (one in the past was amazing but he has moved on). I won't buy another car from them simply because their service dept is so bad, especially compared to other dealers I've worked with.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dealer tried to sell us rebuilt wreck

By scotty9ca on 6/24/2018 at 11:58 PM. Helped by Jeff Hill.

We went to Burlington Hyundai to look at a 2012 Nissan Versa. The car was advertised as a 'No accident' low mileage car. When we got there we found a car that had been obviously repainted and had overspray all over the car. The rear fenders didn't line up with the hatch or bumper. When I pointed this out to the salesman, Jeff Hill, he said that the car had a clean car fax. He said that if we were interested with the car we should put a deposit down on it as he had a customer that had looked at it and was coming back to buy it this afternoon. The car is still listed on the lot over a week later. Stay away from this lot.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful

By Raffy on 4/13/2018 at 1:08 PM. Helped by Jordan, Scott, Bharati, Jason, Debbie.

Shopping for a Used vehicle for my son proved to be more difficult than I expected. Several dealerships, three in fact, did not disclose important information about the vehicles we were interested in. Luckily we had done our research and have an excellent mechanic to advise us of such. The young man in sales, Jordan, was absolutely amazing. He was always transparent with information about a vehicle we were interested in. Never pushy, just patient and calm. Much appreciated as the car buying experience can be nerve racking. Thank you Jordan. I must also mention Scott, the preowned Sales Manager. Once again, very open and forthcoming. Both my son and I were appreciative. Honourable mentions go to Debbie at reception, Bharati and new comer Jason in Finance. All working together to make the experience as comfortable as possible. Thank you all.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

BAD TIRES

By fred boychuk on 12/19/2017 at 7:22 PM. Helped by service manager.

Watch out for the scam on tires in Burlington Hyundai . I purchased a new Veloster from them and got just over 20,000km on them and they are bald now. In my opinion they put on old tires , which l did not notice. I called them and they brushed me off that they do not warranty tires , even through the manufacturer . I have been leasing cars for 30 years and never had l had a complete set of tires go bald this quick. Please check your tire and the warranty before leaving this poor excuse of a dealership !!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellence again

By Sonata99 on 10/11/2017 at 8:04 PM. Helped by Justin Vandewiele.

From start to finish the service experience was excellent. Booking online was done with ease and on-site professionalism was great! Would highly recommend dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great job by the entire team!

By Terry Vanderkruk on 10/9/2017 at 7:54 PM. Helped by Jeff Hill and Jolayne Booth.

9 months ago I purchased a new 2017 Elantra and was assisted by Product Specialist Jeff Hill. Fast forward to last week, I transferred my lease, and was helped by Financial Services Manager Jolayne Booth. Both were extremely knowledgeable, helpful, and best of all, a true pleasure to deal with! Would highly recommend Burlington Hyundai, and specifically these two individuals. Terry Vanderkruk

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Glad I called

By Hendry on 10/8/2017 at 2:11 PM. Helped by Lori Connolly.

I feel fortunate enough to have bought from this dealership and, more importantly, dealing with Lori. She was extremely helpful and professional throughout the entire process. Lori truly takes care of her customers and would highly recommend her to anyone going to this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They do their job.

By RPDEDGE on 10/5/2017 at 7:06 PM. Helped by Service People..

Comfortable waiting area. WIFI, Coffee etc.. All good. Usually wait when in for service. Drive - in service is very easy. They explain any extras if required in advance, so no surprises.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By MeganFairgrieve on 10/3/2017 at 1:35 PM. Helped by Lori Connolly, Richard Sookoor.

Lori was great to work with. She was extremely informative, helpful and friendly without being too pushy. She gave me different options and helped me stick to my budget.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

len kimberley

By len1984 on 10/2/2017 at 8:42 PM. Helped by Camercon Downs.

" good experience " Had a hyundia sonata and love it, so I bought it again. friendly service.The sales rep. was not to pushing. Everying promise was given.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great overall experience

By LizGauld on 10/1/2017 at 6:15 PM. Helped by Lori connelly.

great sales reps are me feel very comfortable and not pressured. very knowledgeable about the vehicle I was interested in and answered all my questions. the sales rep related to me on a personal level.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience!

By Joolsb228 on 10/2/2017 at 4:32 PM. Helped by Tessa.

Tessa was great to work with. She is super friendly, has a great sense of humour and was not pushy - at all. She helped me get the Tucson I wanted at a good price. I would highly recommend her to anyone looking for a Hyundai!!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great new car tutorial

By Newcarlove on 10/2/2017 at 4:08 PM. Helped by Dennis.

My sales rep Dennis located the car I wanted and negotiated a good price for me. When the car came in, he gave me lots of information on how everything worked. Loving my new ride!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change and recommended maintenance

By uncleALBERT2 on 10/2/2017 at 3:31 PM. Helped by garret.

excellent, courteous, answered questions, further maintenance suggestions and when to do, prompt service and shuttle available, update on schedule checkups, comfortable waiting room, like the new bat format.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service #1 and recall

By Kyros 4321 on 10/1/2017 at 11:13 PM. Helped by Danielle Bell, Falak Sutariya.

Greeted by Danielle and Falak in a professional and friendly way for Service #1 and a recall S10 designation, the work was completed to my satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome job!

By Nicole on 10/1/2017 at 6:40 PM. Helped by Cameron.

My experience was great, the salesperson knew everything and answered all my questions. He helped me to find the vehicle that had all the things I was looking for it and at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer service

By Caterina28 on 9/30/2017 at 9:08 PM. Helped by Tessa, Scott, Jeremy.

Purchased my Hyundai Sonata from them. The staff were great, informative and friendly. My car was ready on time and they went above and beyond! Will definitely be buying another car from Burlington Hyundai in the future!!!

I would recommend this dealer.