Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.7  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent service and staff

By Terry on 7/17/2019 at 4:45 PM. Helped by Rex and Drew.

Very knowledgeable salesman, really knows his vehicles. Vehicles were well presented and exactly as described. All staff were friendly, personable and very helpful. One area that could be improved: electronic sales. For individuals that do not live in the Ashland/Medford area and want an Acura, being able to complete most of the paperwork, negotiations, etc. over email/texts would be very helpful and a time saver. Terry

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Above and Beyond

By Darrin on 7/8/2019 at 3:58 PM. Helped by Kristine and Rex.

Bought an Acura for my daughter for college. Kristine and Rex were very helpful, but not pushy. They even delivered the car to my daughter at the airport when she flew home. Great experience overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Butler is the Best

By Butler Customer on 7/4/2019 at 11:46 PM. Helped by Scott Goff, Alissa.

Brought my 2014 MDX in for annual fix-up and "recall" -- thought it would take a couple of days -- Scott and company had it back the same day. Everything spic and span, and humming along fine. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always dependable.

By ROBERT L WENGEL on 6/30/2019 at 4:04 AM. Helped by Alissa Jacoby, Scott Goff.

I have an Acura now along with two Ford Explorers before that were all serviced at the Butler dealership in Ashland. In all cases the service that was provided was excellent. I can depend on Butler. Thank you.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Overall excellent job.

By Flying Ace on 6/18/2019 at 9:18 PM. Helped by Scott in Acura Service.

Scott was helpful, my car was taken in and finished in a satisfactory time. I appreciate the coffee in the waiting room. One complaint that I have mentioned before, I like using the coupons that I am sent, but the heavy colored ink ads that I don't care about print out and waste my printer ink.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful as always

By Happy Customer on 6/14/2019 at 6:33 PM. Helped by Scott.

I have always received excellent service, especially from Service Representatives Joe and now Scott. They are friendly, knowledgeable, and helpful. And I have never had any problem with repairs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service department

By isacc on 5/24/2019 at 11:08 PM. Helped by Alissa and Scott Goff.

set up an appointment for a recall service maintanance . Very good service, was done on time and people and service manager were very friendly and courteous. he even explained what was done and why.

I would recommend this dealer.

Overall Rating

3.5  

3   Customer Service
3   Friendliness
4   Overall Experience
4   Quality of Work

The service people were great.

By RDX1164 on 5/22/2019 at 4:25 AM. Helped by Brent..

The collision people were good, the service people were great, the renatal person is unhappy. It makes for an uneven experience. This is unfortunate and could easily be remedied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service

By Debbie on 5/16/2019 at 5:22 PM. Helped by Desk person in service department.

I am very pleased with the they handle their costumers, they are always friendly and very courteous. I would recommend them to anyone who might be in the market for a new or used car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Jill Till on 5/14/2019 at 5:04 PM. Helped by Scott Goff.

I purchased my Acura in 2017 and have been pleasantly surprised at every service visit by the quality of the customer service. Always do a good job for a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Part of Ashland's reputation as a great place to live

By TeacherOfLotsOfGreatKids on 5/8/2019 at 5:47 PM. Helped by Scott Goth.

Butler Acura has always been there for us. The service managers have become friends with a difference: their smiles and courtesy are backed up by ensuring that the quality of service remains high, year after year. Their recommendations for servicing our 2010 RDX always keep an eye on the cost. When asked to inspect one area, they throw in adjacent areas at no cost. Everyone strives to provide what we need. I've never seen anyone pass the buck when we've reported problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt, professional, and best of all friendly service. Grea

By Nancy888 on 5/3/2019 at 8:44 PM. Helped by Alissa, Scott.

It was my first visit to Butler Acura and Alissa was kind enough to get me in right away for my service before our upcoming road trip. Scott was so gracious, by the time I left I felt so well cared for. I will definitely be coming back to Butler for my auto care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly, competitive and service oriented

By RC on 5/1/2019 at 7:48 PM. Helped by Brent Walker; Rex.

I have leased my last 4 MDXs from this dealership--the last three with the same sales manager and the last two with the same salesperson. It is rare in the car business to have this kind of continuity and it makes for very pleasant transactions! They contact me when I qualify to terminate the lease early and they make it painless to step into the new vehicle. There is nothing quite like doing business with a family owned business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and People

By RDX lover on 4/13/2019 at 3:23 AM. Helped by Scott Goff & Rex Cunningham.

It's always a pleasure to go have the oil changed on our 2018 RDX. They perform a complete inspection which is a long list of items to make sure the car is working in tip-top condition. We so like going there. All the service people are so polite and very helpful. Such a pleasure! Also Rex (Cunningham) always stops by to make sure we don't have any issues with the RXD - gee a salesman that does follow-up how great is that!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

customer service

By Debbie on 4/1/2019 at 6:17 PM. Helped by every one.

They are always willing to help there customers with a smile on their faces, plus they treat their customers very well and are able to answer any question that is given to them. I would recommend them to anyone who might be in the market for a car weather it is new or used for they stand by what they sell. They are an amazing group of people from sales to service. absolutely just love them all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change - on time an punctual

By Linda2001 on 3/21/2019 at 3:18 AM. Helped by Scott an service clerk honored an email discount that I had..

New service manager Scott was knowledgable. Pleasant helpful an suggested things that needed to be checked. Came an showed me filters that needed replacement an got my approval before continuing. This Acura staff an dealership I have used for the life of my car..... an it has always been awesome. Joe Butterfield was the absolute greatest an I know Scott will be just a great. Wonderful service an staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By CarmenFendelman on 3/2/2019 at 11:27 PM. Helped by Scott.

We arrived early and our car was taken in right away and the work completed early too. We always experience great support and service. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new RDX from Rex and had a great experience.

By Janice on 2/28/2019 at 3:00 AM. Helped by Rex Cunningham.

Rex Cunningham is professional, friendly and very knowledgeable. This was our third Acura and I would recommend the vehicle and the dealership to anyone. Brent, Rex and Joe from the service department are wonderful to work with. In fact everyone at the dealership is very friendly and courteous. Makes the experience nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Take Good Care

By JZC on 2/22/2019 at 6:25 PM. Helped by Scott.

Bulter Acura has been servicing my Acura since it was purchased from them. It's generally easy to get an appointment at a time convenient for me; the personnel are friendly and the waiting room comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By jhuston on 2/20/2019 at 6:21 PM. Helped by Rob Lucey, Rex, Brent Waler, Scott.

I would recommend Butler Acura to anybody wanting to purchase an Acura. I worked with Rob Lucey, Rex, Brent and Scott in the service Department. All of them were helpful and made the experience pleasant.

I would recommend this dealer.