Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in and purchase

By Cagle.paulette1 on 2/5/2018 at 7:37 PM. Helped by Robert Miller.

Very friendly and very helpful. Mr Miller was able to find us an excellent car at the right price. I have recommended them to my friends. The sales manager was awesome to work with. Great humor and excellent people skills.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Erik on 8/31/2017 at 2:31 PM. Helped by Dustin.

My family and I spent several stressful days looking for a vehicle in and around the rouge valley, we came across an add, made the call, Dustin came in on his day off to help us out, he was knowledgeable in the whole car buying process, and we left with a car that we are proud to drive, at a good price, The nightmare of shopping for a car was finally over. I would definitely buy my next car from butler.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy from Butler KIA

By brenda on 8/8/2017 at 11:37 AM. Helped by Parker, Kyle.

Butler KIA has the best sales crew (Chris Soles), finance and service center. Great job putting me in a car. Chris worked hard for me. I had previously had a car accident and totaled my 2014 KIA Soul. I was sore and stressed. It was a pleasant experience buying a car with Chris and I have already encouraging my friends to buy from Butler KIA. There is a real attitude of friendliness. I now have a new 2017 KIA Soul and could not be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to get a car

By Lena Colahan on 7/31/2017 at 2:53 PM. Helped by Bob.

Bob is the best. Very helpful and friendly. Not pushy and we have a great car. Best place to go. Bob was the best. Thank you Butler kia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They were so nice and helpful and relieved any worry!

By Maxigirl on 5/20/2017 at 5:43 PM. Helped by Bob Miller, and John (finance manager).

I had found a car I liked online and asked if still available. There quick response was Great!!! I got a call and they discussed any questions I had. So knowledgeable and so nice willing to work with me!! Discussed my options, and worked with me even though I didn't have any money put down! I loved how friendly Bob Miller was! He made me feel comfortable and introduced me to Tom the service man and John the financial man was so good and nice went over some great warrenties and worked with me to have my payment what I wanted to pay!! They were just great customer service and not pushy at all. It made my car buying experience comfortable and very enjoyable!! Definitely recommend to my friends, family, and anyone who needs a car.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Don't care what the sale

By Jenne on 5/4/2017 at 2:58 AM. Helped by Don't remember.

I went in told them I have three thousand dollars and I'm sixty livebon a limited income.told them I needed a reliable vehicle cause I travelled to California and Eugene.well the sold me a Grand Prix,I was in there everyday after I bought it told them it did not shift right.plus it kept blowing a fuse.they put another fuse in the first time two days later it now again the set me up to bring my car in to fix.so I set there for about an nour just to replace the fuse.well I was on my way home when I got there I thought to check the fuse they just python to see if still worked.it didn't so I called them the responds was oh well we don't change the fuse we did a oil change.i said why I haven't had the car even a month.to make it worse I have to put brake fluid in every week!oh they said they go thru there care real good!!NOTthat three thousand i had to use to by the car was to go on getting me some teeth so I could eat!!so now I don't eat and drive the car 🚗 that's not reliable!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever.

By Jeff L. on 4/30/2017 at 2:37 AM. Helped by Bob Miller, Tom King.

Bob Miller was my salesman...he was extremely knowledgeable about the 2017 Kia Soul...he listened to what I was looking for...and he showed me several cars...wasn't pushy about new or used...he wanted to make sure I was happy with my decision and my purchase! This is not my first dealing with Butler Kia...I have been in multiple times to just look at what they had available...I was never pressured and was always honest about my visit...not one of the salesman I ever had dealings with were ever pressured or pushy...they always listened to me...and were helpful. Today I decided to purchase a new Kia Soul...I was a bit reluctant but they made it happen...very good with terms...got me better than expected...and for less than I expected! If you are thinking about a new car...go see Bob...you won't be disappointed...I was in and out...firm handshakes from all...and a top Notch experience for me!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience and very satisfying.

By kingfanABC123 on 1/18/2017 at 9:44 AM. Helped by Robert Miller and the finance person..

I love my car I just bought on Saturday, Janurary 14, 2017. The dealer I dealt with when buying my car, Robert Miller, went above and beyond. He was friendly, cheerful, helpful, and explained everything so that I understood it well. Because of him I am probably going to be a Butler Kia customer for many years to come. Thank you for the very positive experience. I would also like to make a positive comment about your financial person who does the loans, he was excellent also. Linda Mathieu, Grants Pass, Oregon

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

awesome salesman

By candy123 on 11/5/2016 at 4:46 PM. Helped by porter jones.

We had a wonderful experience at Butler Kia our salesman Porter Jones was awesome.we will defiantly be back. We couldn't of had a better salesman I will recommend him to everybody I know thank you Porter for the awesome experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Rpep on 9/20/2016 at 11:29 PM. Helped by Bob Miller, Tom Pitts, John Stafford, Brian Dickenson and Tom King.

We had an excellent experience today! This is our 3rd vehicle from Butler and we will definitely be back and refer our friends and family! Thanks for a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By Michael Berkowitz on 8/28/2016 at 9:34 PM. Helped by Bob Miller, Tom Pitts.

My wife and I went here to look for a new vehicle for her. After checking out and test driving a 2016 Kia Soul, we told the salesman, Bob Miller, that we had to go but that we would be back the next day. Bob was very kind and didn't try to play any games to get us to stay and buy the car right then. The next day we did go back, met with Bob, and got my wife a her new vehicle. The negotiations were lengthy but everyone was very kind. We have also had good dealings with their service department, especially Tom Pitts, in the past since. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
4   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Quality Issues and Failure to Back Thier Product

By K. Worcester on 7/27/2016 at 10:31 PM. Helped by Sales and Service Department.

It's easy to review new car and the dealership you purchased it from right after the purchase when the honeymoon phase of your purchase is fresh. The real satisfaction level comes later. Here's my non-honeymoon review: My wife and I purchased a brand new 2016 KIA Sedona. It had a grand total of 19 miles on it. The sales staff was low pressure we liked that. Financing took a while but we bought on a Saturday when banks were closed. The first problem showed itself when it came time to register the vehicle. We had the tax and registration added to the financing. They were supposed to cut us a check and send it to DMV. As the deadline approached and penalties were about to accrue we called them and asked about the check and informed them that in three days we would be penalized for being late. They told us up front it could take a while; great. But when the check arrived sent to us late we saw that the check was dated almost a week and a half before we received it. It arrived too late and registration cost us an extra $250.00. We asked if they were going to reimburse us for the penalty since it was their failure to send us the check in a timely manner. they said they would get back to us. Surprise; they never did and we ate the $250.00. Part 2: We purchased all of the extended warranties and lifetime oil changes. At 13,000 miles my wife took it in to be serviced and found out that the tires were showing metal on the front and back tires. After only 13,000 miles? She was informed that the vehicle was very far out of alignment. After only 13,000 miles? Apparently the alignment warranty is up after 12,000 miles. I understand that I guess, but why didn't they catch that earlier, and then fix it? I am a very dissatisfied KIA owner. And Butler KIA's failure to fix what appears to be a fault or defect is unacceptable. Their inability to hold up to there end of an agreement in a timely manner by issuing a check for registration and tax and then hanging on to it for 7 - 10 days; unacceptable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car-Buying Experience Ever!

By cindy clausen on 7/4/2016 at 6:17 PM. Helped by Chris, Parker and John in Finance.

Just wanted to thank Chris, Parker and John in Finance for helping me. You guys far exceeded my expectations. You guys are the BEST! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Certified Sedona

By Vanman on 4/23/2016 at 12:02 AM. Helped by Tom King, Manager.

Last February I bought a 2015 Certified used Sedona from Butler Kia in Medford, Or. What a pleasant experience and what a wonderful vehicle. Smooth, quiet and does every thing we need it to do. Suprisingly good gas mileage for a 5100 pound van. We love it!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying experience with my new soul + AWESOME!

By papaotter1 on 2/24/2016 at 8:09 PM. Helped by Bob miller,john stafford,tom king and tom pitts.

I just purchased my new kia soul + from Butler kia of medford and I have to say it was a fun and relaxed experience. The sales person who helped me select the vehicle I was interested in was very friendly and very knowledgeable. Bob Miller thank you for your help and willingness to answer any and all questions I threw at you. John Stafford the finance wiz was great. He must have his finance forms memorized forward and backward. I was in and out of his office in no time. And last but not least is the guy who runs Butler Kia. Tom King. He is the guy who encouraged me to come back in from a previous visit. Glad I did. Thanks to everyone involved.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great dealership

By Digger6870 on 2/6/2016 at 5:57 AM. Helped by Bob Miller.

I have just purchased my third kia from Th is dealer and my experience was great!! they treat you with respect and are very courteous. They make you feel at home and welcomed, the dealership has always been very clean and has had a great selection of cars to choose from. The follow up communications has always been excellent, the service dept. does a great job as well as the parts dept. My salesman for all three purchases has been awesome, he will call periodacly to see how things are Bob Miller does a great job. Thank you, Don Miller

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good dealer/Good deal

By Pat2016 on 10/10/2015 at 4:31 AM. Helped by Bob Miller in sales, Tom Pitts in service, and John Stafford in finance..

I went to this dealership with a car and price in mind. They worked with me to get me into the vehicle I wanted at close to what I expected to pay.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

Great job Butler kia

By Rosalind on 10/4/2015 at 8:02 PM. Helped by Bob Miller.

Thank you Butler kia. This is our second kia opitma. ..and thank you Bob Miller... We would send anyone out to look for a new car or used car. Though you..Thanks. Again the McAnallys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!!

By gldnyrs58 on 5/25/2015 at 4:44 PM. Helped by Chris Soles, Tom the manager.

Buying a car is stressful enough but my experience with Butler Kia in MedFord was great. I worked with Chris from internet sales and the manager Tom and they are fantastic! I love my new Kia Soul! Thanks guys

I would recommend this dealer.