Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

One happy customer here

By KKopp01 on 10/14/2019 at 7:07 PM. Helped by Ms. Karen Wheeler.

I went in for an appointment with Karen Wheeler and she walked me through the whole process of buying my car. Her personality made it so easy to ask questions and talk through our needs. Definitely recommend Byerly!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Darren House salesman

By Amanda123 on 10/13/2019 at 3:37 PM. Helped by Darren House.

My sales person Darren House was exceptional...He worked with me an entire (8 hour) day to get me into a new Ford Escape....I felt he went above and beyond what was expected of him.. I would recommend him to anyone who is in the market of purchasing a vehicle!!! Thanks Darren for a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Looking for an Edge

By Edgie on 9/25/2019 at 4:52 PM. Helped by Karen Wheeler.

I had checked several other Ford Dealers prior to going to Byerly’s and so glad I did, Karen Wheeler was are sales person and she is the ultimate professional but what sets Her apart is her honesty, care and concern for her customers. She does push in anyway AND she actually listens to you that’s what makes her the best.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New truck purchase

By Ron M on 9/23/2019 at 3:56 PM. Helped by Karen Wheeler.

Very satisfied with the effort and efficiency displayed. I would recommend Byerly Ford to my family. Karen Wheeler is my car girl now. I’m already planning my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy purchase of a new Ford Edge ST

By Edge ST owner on 9/8/2019 at 2:41 AM. Helped by Karen Wheeler.

I recently purchased a 2019 Ford Edge ST from Byerly Ford. The experience was very easy. They had the one I was looking for, I called Karen Wheeler, went over for a test drive and purchased it. Very easy start to finish. No problems to speak of at this point. Would recommend to others. Very easy to get to the dealership as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything I always wanted

By Thedonald on 8/29/2019 at 4:21 PM. Helped by Karen Wheeler.

Karen Wheeler is definitely a 5 star sales person. Found the truck I have been looking for and shipped to store. It was even better than I could have imagined and a great deal at that. Very professional and helpful , even called me on the weekend to see if I was enjoying my new ride. Thanks Karen , Your the best.!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

5 STARS for Karen Wheeler

By Big Red Mustang Guy on 8/28/2019 at 8:18 PM. Helped by KAREN WHEELER.

I was pre approved for a new car loan but KAREN WHEELER said she thought she could get a lower interest rate, and she did. She worked very hard to get all the rebates. Her knowledge about the car allowed her to answer all my questions and made the new car buying process almost "painless". KAREN WHEELER gets 5 STARS. Jim Woodward

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False Advertising

By mommie8000 on 8/25/2019 at 11:18 AM. Helped by Nancy Pulliam.

My husband and I are researching to find our soon to be 16 year old the vehicle she wants at the best price we can find. This dealership had a price listed on the vehicle that was unbelievable compared to other dealers, and it meant a 9 hour drive to get the vehicle but it would worth it to save the money. After multiple emails and the sales person knowing how far we lived away, my husband called to talk logistics; then, he is told... well.... the internet prices are actually for ford employees. Ridiculous. Were they expecting us to come that far and then spring an extra $10,000 on us. BEWARE. As long as you are not expecting to get the internet prices, you may be ok.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By Traci T on 8/22/2019 at 9:21 PM. Helped by John Phillips.

I was totally impressed with John Phillips @ Byerly Ford. He was very professional & knowledgeable, explaining everything in detail. John was never pushy and he patiently answered all of my questions making me feel very at ease and well taken care of. I truly enjoyed my experience with this purchase. Thank you so much. I love my Escape especially all the bells & whistles!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By Mimitina on 8/6/2019 at 9:10 PM. Helped by Karen Wheeler.

My husband and I recently purchased two new vehicles from Byerly Ford. We were pleased with the service and professionalism of our sales associate, Ms. Karen Wheeler. She made our transactions go very smoothly!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience at Byerly

By bmckim on 8/5/2019 at 2:21 AM. Helped by Rebecca LaDuke.

I had a great experience working with Rebecca LaDuke at Byerly Ford to purchase a new vehicle. I would recommend the dealership to others looking to buy a new Ford vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rebecca LaDuke did a great Job.

By Happy Customer on 8/1/2019 at 9:15 PM. Helped by Rebecca.

She was very helpful and not pushy at all. I was nervous about buying a new car. She got the price where I needed it to be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Bbass110 on 7/18/2019 at 6:10 PM. Helped by Karen Wheeler.

Karen Wheeler is amazing. I came in last minute to find a vehicle in our $5,000 budget and she hit spot on. We were there an hour and had already found the perfect fit for me 🤗 thank you Karen so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By DebbieHovious on 6/10/2019 at 1:35 PM. Helped by Darren House.

I only take the time to leave reviews if the service is exceptionally good.... or exceptionally bad. In this case, it was over the top outstanding! I bought my daughter's car from Darren 2 years ago and he had stood out to me as being very professional and knowledgable. So it only made sense to contact him when we started shopping for my other daughter's car last month. We didn't find the right car right away but that didn't matter to Darren..... he is VERY low pressure and it's evident he truly cares about making the customer happy. He ended up finding her the car of her dreams at a great price. He is our "car guy"! Thank you again Darren for your outstanding service! Debbie Hovious

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Ford Focus

By collette on 6/8/2019 at 4:15 PM. Helped by Joe Yearby.

I bought a car, a 2016 Ford Focus from Byerly Ford. First time getting a car from them, everybody from Byerly Ford was very nice, helpful & knowledgeable & it felt like friends & family their, especially Joe Yearby, he was the salesman that waited on us, I really loved him & his service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional

By Chillin185 on 6/8/2019 at 2:03 PM. Helped by Joe Yearby Sr..

Wasted hours at other dealerships then we went to Byerly. Very professional the process was great and quick. No hidden fees like the other dealerships. The salesman Joe was great all the way around. We will definitely be back when we need another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people and Great Service

By CMax on 5/24/2019 at 11:50 PM. Helped by Chris in service and Karen Wheeler in sales.

Byerly Ford and their employees makes you feel at home. We went in to get an oil change for our 2013 CMax and ended up buying a 2019 Escape. Karen Wheeler is the best, she took care of us as though we were the only ones there. She went above and beyond helping us find the right vehicle. We will recommend Karen to anyone that is looking for a vehicle, and we will return again when looking for another new vehicle. Karen also sold us our 2013 CMax.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By rooneycat on 5/20/2019 at 11:52 PM. Helped by Ben Gordon.

Byerly Ford makes you feel at home. Everyone treats you like you are the only there! My salesperson, Ben, was the Best! Took care if me through the whole process. Will recommend to any that is looking for a vehicle. And will return when looking again. And by the way my Ford Explorer is awesome!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great experience

By Sawyercrew on 5/19/2019 at 12:13 PM. Helped by Karen wheeler.

Karen was amazing. She was thorough. Professional. And made sure it was about us and what we wanted. Very personable Will go back for future purchases

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a used car

By Mags54 on 5/13/2019 at 6:34 PM. Helped by Karen Wheeler.

Very professional problem taking care of immediately and would buy again everyone was helpful including service department.Karen Wheeler was fantastic and she took the time to explain every detail .

I would recommend this dealer.