Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.4  
Price
4.3  
Quality of Work
4.4  
Service
4.2  

Dealer Reviews

Show:  

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Disconnect between salesperson and finance person

By tdgriggs on 4/23/2018 at 10:30 PM.

I purchased a car in late March. I was told that my trade in would be paid in full by the salesman. BUT the finance person only financed that my 80% of the payoff and let me holding an extra $5000.00 on my loan. I called and the finance person told me he didn't know what the salesman promised me but he went over the paper work with me. Honestly I don't remember him ever telling me that all of my trade in would not be paid off. I caught the discrepancy when MO dept of revenue pointed out the trade in amount on the title form. I purchased my last vehicle from the Independence location and they were wonderful and upfront about everything but the KC location I question whether or not they are a dealership of integrity. The service department is wonderful but as for sales I'll never purchase there again.

I would not recommend this dealer.

Overall Rating

1.2  

2   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

motor oil boot prints /

By robberthowell on 3/23/2018 at 5:34 PM.

The tech left motor oil boot prints on my tan carpet and door trim. They said that my car had an open recall on it... this is after I just bought the car from this dealership three months ago after it was supposedly inspected, serviced and certified. The car also has a power steering fluid leak that just started after being purchased three months ago. I asked the service manager if they could look for where the leak is coming from while they're under it. He said that they couldn't tell me where the leak was coming from unless I paid a 150$ diagnosis fee, but that since the car had just reached a certain mileage he thought I should replace the whole system for 1000 dollars. So, this is after I just bought the car that they say it needs this much work. But since I bought it "certified," as-is, that means that they won't help me with the repairs, much less take a minute to tell me which part is leaking, in hopes they can ream me by convincing me it's better to replace the whole system... (the high pressure hose, the return hose and the motor.) What a joke. Never buy a used car from a dealership and never go to the service department of a dealership... they're just cheating you.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

My wife loved this Enclave and.......

By Cb750406 on 3/26/2018 at 10:12 PM.

My wife loved this car.... pre owned 14 Enclave really nice car however, everything else...I MEAN EVERYTHING ELSE was all BS!!!! Sales... service.... finance...... WHAT A JOKE!!! I would never refer ANYONE to these shady stereo typical used car salesmen circus. I swear.... just to get my wife sold on dealing w car salesman was a task and this experience was exactly what she and I were both afraid of. Needless to say we bought the SUV and the first experience w service just happened and well..... NO DIFFERENT than the whole finance and sales BS!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying new used vehicle

By Katherine Barnard on 3/4/2018 at 2:33 PM. Helped by Kelly.

Kelly my sales person was awesome!!!! I was afraid of buying from big dealership, always hearing how pushy there are, this one didn't do that to me. Kelly answered all my questions and concerns with a ? smile. I felt very comfortable with her and she was great with my 9 year old daughter.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Engine and extedned warranty scammer

By Abridges on 2/9/2018 at 1:19 AM.

This started on 8-10-2017 I ran a diagnostic test thru on-star. Which they put down even though they run the same dang test they are just upset they cant bill you for the 89.95. This should have been a flag. I tell them the codes which indicated a engine issue. Jack Paress with Cable Dahmer indicated I needed a new engine. I was floored but luckily had purchased extended warranty thur Warranty solutions. They are awesome I highly recommend them. Warranty solutions was given two options by Cable Dahmer one 90 day warranty engine or 12 month labor and parts they paid for the later and I paid $100 deductible. AWESOME!! I g received car on 8/25 . 8-29 Service engine light is on I return the car Jack states Plastic piece was over connecter "fixed". on 9/11 check engine light cam on again as well as the over heating Icon. I thought how can this be when I just replaced engine. . They replaced torque converter they stated seal was leaking and bad o2 sensor. Warranty solutions covered another 1657. by Cable Dahmer I again covered deductible we are at 10k in three visits. 10-16 car is leaking oil 10/20 "Fixed" 11-06-2017 engine leaking oil again . They stated leak was in between transmission and the engine . Okay Warranty solution covers again at a tune of 4694.90 . Get car back 11/29/2017. December car leaking oil again take to Cable Dahmer because it suppose to still be under the warranty they guaranteed to my Extended Warranty department. Back and forth again with Jack he blamed Warranty Solutions for not covering stated "they should cover I don't know what's wrong with them.". My warranty company provides transcripts of recorded call which Jack States the engine they my warranty company purchased thru cable Dahmer was covered 12 month parts and labor no contingencies. Jack disputes again stating he is doing me a favor. DO I NOT PAY FOR A SERVICE?!. . 1/24/2018 car does not accelerate rpms go but car doesn't not push . For a week Jack stats there is nothing mechanically wrong with the care "They run test see, ( he literally said that and a Lady we are trying to help you out) They technician ran test I drove it over 100 miles nothing. Friday February 2nd Still nothing wants me to get car okay I said did you remember the oil change? Nope they found an issue 3/4 oil is gone. How can that be and you don't check people fluid over the 5 thousand times I have been here for an oil leak. and why wasn't that checked Thursday. Calls back Monday the engine is knocking you have a bad engine. Again how there was no knocking but now the engine you supplied is bad?? . Jack states your warranty isn't going to cover this" Jack they shoudnt its gaurnteed by you for 12 months parts and labor Whole reason people go to dealership. Several phone calls back and fourth he tells me he is giving me a deal and and helping you out if you pay 1600 we will cover the rest on a new engine. LOL!!! I call Warranty soultuons they send the transcript of Jack providing them a higher quote just t get engine with 12 month labor and parts. He then proceds to tell me Jack has called them Midway Cable Dahmer supplier will only cover $50 of there$100 dollar an hour labor charge. So they are now passing this discrepancy down to me the customer. Intresting what a favor Jack!! Now I pay $655 to get my car and today 2/8/2018 the car over heats and two indicators come on and onstart director stated pull over the car. Now they are stating its just a hose should take 30 . minutes. This was at 2pm it is now 7"11 on 2/8 no word. I called Cable Dahmer got hung up on by Jack and the Service department manger. You know what they say the rotting starts from the head down. Called again Jack stated he was testing the car, which by the way he stated he did all day Monday is way I had t pay additional rental coverage . ISSA SCAM!!! I have never had so many issues in my life nor paid more for a car still not to work .Nor dealt with worse customer service Jack Parres is liar and so it Brian who stated Friday that Jack did wrong driving the car hard not changing oil he said everything would be covered NOT!!! I came out 655 not sure on want as the receipt has ben altered and I have a misc charge. Brian would not come out and speak and Jack had disappeared when the tow truck driver and I arrived. Very Convenient. again!! Considering I spoke to Brian thirty minutes before I arrived and he stated your stupid loaner is still in the garage. I am sure it is Brian as I Only went 3miles without the car doing the same thing!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

deceptive business practices/poor customer service

By unhappyguy on 2/1/2018 at 1:34 PM. Helped by I don't remember the sales person or finance person, other than Clayton Ward, the director of finance.

I bought a 2017 Silverado on 9/11/17. It was one of their "loanerville" vehicles with about 4,000 miles on it. I have several issues with the dealership, but will first explain the biggest current problem. When I bought the truck, I also bought an extended warranty and an extended service plan (oil changes,etc.). The sales person and finance person also wanted to sell me some type of extended plan to cover tires, which I was adamant that I did not want. Despite that, it was included in the sales contract and I didn't catch it at the time. The cost was a ridiculous $790. The finance paperwork did not include the charge- it was lumped in with the cost of the truck. Since I usually trade vehicles every two years I know I would never use this. I am attempting to get this $790 refunded. I cancelled the extended warranty and received a partial refund, I was initially told the extended service plan was not refundable,but ,after discussion, it was. Other issues: prior damage to the truck was only disclosed after ALL other paperwork was done. The dealership only had one key to the truck and made another, which failed to work after two months. Another key was made. Upon inspection it was obvious why the first key failed- the tip of the key was less then half as thick as the original GM key. I brought this to their attention and was told that was the best their key machine could do. The vehicle was down to 30% oil life when I bought it, until I caught that and it was changed. Finally, there is a fastener that holds the fuel tube in place. It was missing and the dealership had to know it, because they filled it with gas before I took possession. I would be VERY cautious in dealing with this dealership and read every piece of paperwork even though it will take a lot of time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great customer service!

By Lookingfornewcar on 2/1/2018 at 1:30 AM. Helped by Adam Branson.

We had a great experience - salesman Adam Branson was extremely helpful! He was very knowledgeable and friendly! He made the stress of shopping for a car manageable!

I would recommend this dealer.

Overall Rating

1.6  

3   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service

By ned awad on 1/11/2018 at 1:43 AM.

I took my 2008 GMC Acadia there I spoke to John Price in service told him the power steering pump is bad my mechanic already diagnosed it the only reason I took it there it’s because it was covred under warranty . John Price said its under warranty and I there will be no charge if it the power steering pump if its anything else they will charge for diagnose they came back and said the power steering pump is indeed bad but it has an aftermarket pump so therefore it’s not coved under the warranty.. I told them I understand you don’t have to replace it but there should be no dingoes charge since we already knew that... they insisted on charging me $120 dignose for something we already new ... Brian the service manager were really he couldn’t resolve such a small issue and he was unprofessional John Price at the service very unprofessional as well . those guys are a joke I don’t know how they are keeping there jobs I do not recommend u take your car there these guys are just a rep off .. I will never take a car there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Mz.scott37 on 12/12/2017 at 1:30 PM.

I went for my first oil change and was very pleased with the great customer service and I arrived early and was taken right in by April and she was very professional and helpful in explaining everything to me about my vehicle thanks for the great customer service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Cory trujillo on 12/8/2017 at 5:33 PM.

Brandon is awesome makes the whole process very fun and simple. I would recommend to friends and family for sure. I have bought 2 trucks there and will continue to buy my trucks there Best service possible

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Experience

By Erice140 on 11/24/2017 at 10:25 PM. Helped by I don't remember the name of the employees.

I have never had such an awful experience at a car dealership in my life (and I've been to plenty). They were only concerned about meeting the monthly payment and weren't even showing us where the numbers came from to get the monthly payment. Finally they came over with the numbers and had gave an extremely lowball offer on our trade in, we were offered 7,500 MORE at a different dealership (where we ended up purchasing from). After I told them that was insane and insulting the male GM came over and actually started yelling at us. It was a total xxxx show. I will never step foot back in this place and wouldn't wish my experience on anyone. I do NOT recommend this place.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service

By jlwortham2017 on 11/14/2017 at 11:37 PM. Helped by Brandon was also such a great help and really seek to be able for me to get a car and never gave up on me..

MD was so helpful and really seek to make sure that his customer are taken care of and really worked with you to be able to find the perfect car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Vdavis489 on 11/14/2017 at 10:07 PM.

She went above and beyond I’m impressed with her skill and the dealership I would most definitely recommend Christina she’s the best ! Happy with my Chevrolet

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Wish I could give her a zero.

By Brendan86 on 11/13/2017 at 11:40 PM.

I bought my car from Cable Dagmer in 2008. I decided to move out of state in 2017, and wanted to get my car looked at by the dealership. I made an appointment with an employee then was told they don’t work on saturdays so we rescheduled. Then I was called and told we can do Saturday a couple hours later. Unfortunately this lack of communication/respect was only the start of what was to come. I finally made in into their shop for my 9am appointment. I then got a ride to work and was told to call back around lunch time. When I called them back at 1pm they hadn’t even taken the car back to be inspected. I reached out to Donna Burns who I had made the appointment with however she never responded until several hours later. The man who diagnosed my car issues told me it would cost over 1600 to fix and told me that not only would the car not make it to Florida he told me it wouldn’t make down the highway. I then talked to Donna and informed her that 7.5 hours after my appointment I hadn’t gotten my car back. She apologized but did nothing to compensate me for my lost time/wages. The car easily made it to my destination and 10 days later I reached out to Her to see if they were going to reimburse me for my 8hr 60 dollar oil change. She made it cl at she didn’t know who I was, so when I reminded her she started apologizing but offered no other resolution. She’s clearly the type of person that tells you what you want to hear in order to get money, but after the deal is signed she’ll completely forget about you. I wouldn’t recommend greeting her in public much less purchasing anything from her. She is the epitome of a used car salesman. She’s greedy, insincere, and rude. I would strongly advise avoiding her and cable dahmer KC completely.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Good job Chris K

By Mese on 11/9/2017 at 10:37 PM.

Chris is the best car dealer to me nice respectful get the job done he listen to you. He doesn't do all that fast talking where you can't understand anything he breaks it down to you an he is a genuine person. Most of all he gets you into a car that you want not what he thinks you should have period. Thanks Chris😊 And when you refer someone to Chris you get your referral bonus not like other's that lie an tell you they will an then never here from them SMH

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A car for ruby!!

By Texas Barbie on 10/1/2017 at 8:11 PM.

Chris Knox was, by far, the first truly kind, honest, and humble used vehicle salesman than I personally have ever had the pleasure of meeting!! We had a fantastic experience!! Also, this was facilitated by Amanda Ledezma, who was so very kind to both of us. Nicholas Bynum was a pleasure to visit with who also helped negotiate the deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top of the line Service

By JCox09 on 9/24/2017 at 2:15 PM.

It was a great experience working with the people at Cable Dahmer. They were friendly and they actually worked with the customer making sure YOU were the #1 priority. Loved the family atmosphere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded my Expecations

By Completely Satisfied Customer on 9/2/2017 at 12:41 PM.

At every step of the service process, I was treated with the utmost care and attention. It was all so streamlined and efficient. Everyone there treats me so well. April Dobson is my service representative and I couldn't ask for a better person. I truly feel she has my best interest and safety at heart She makes the whole process carefree and easy. She's the best!!! Thank you so much, April!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Transmission Recommendation

By Chevy Spark on 8/29/2017 at 9:28 PM.

I had my daughter take in her 2013 Chevy Spark because it was due for a transmission fluid change that would cost around $400.00. She also was hearing some grinding noises and asked them to check that out as well because she had driven through some high water and was concerned that may have damaged something. That day they charged her $89.95 to drain a sample of transmission fluid. They stated they "found metal in the fluid and the fluid to not be as thick as normal. Fluid has a swampy smell to it as well." They recommended she get a new transmission for $4,200.00. Of course I had her decline. I took the car to AAMCO where they did not find metal in the fluid. They did find the AC compressor was ripped apart and the wires were not attached. When she contacted Jack Parres the service consultant he stated he would stand by his service tech's findings. She had stated to him I paid $89.95 to your techs to look at fluid that has nothing wrong with it he stated "you don't pay our technicians. The company pays them." Extremely rude! When I contacted Donna with the customer survey group she had stated a transmission change should cost around $150.00. I was planning on buying future cars from the dealer but that has changed. I will never do business with this dealership again. I am advising any and everyone I meet to avoid this dealership as well. To have my daughter scammed into buying a $4,200.00 transmission when that was not even the problem is not good business to say the least. To have the people at the dealership go on the defensive without trying to rectify the issues is unacceptable. I If you are considering this dealership run!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Chat Professional?

By Hatedealerships on 8/20/2017 at 4:19 PM. Helped by Not sure, two different "professionals".

I contacted the "chat professional "on a Sunday, what good are they if they can't or won't answer questions? I wanted to know what the consumer cash rebates were? I don't want a phone call or email! That is why I am chatting with you! I don't want to waste my time coming in if I do not qualify for them. All they are concerned about is getting my phone number and email, just answer the question please!

I would not recommend this dealer.