Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Tommy Z on 8/20/2019 at 5:35 PM.

Great group of guys over in Service Dept. Talk to Thomas if need a point of contact. He’s been great to me. They do everything they can.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Downsizing

By payricia paydon on 7/15/2019 at 5:36 PM.

Downsizing to a bit smaller car was my intention.The new XT6 seemed like a good fitThanks so much for taking good care of me .

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
4   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Third consecutive lease of Cadillac vehicles

By Illinois2019! on 7/10/2019 at 12:13 AM.

The entire team listened and were determined to make a sale with me, that made it happen! In my years with Cadillac, you guys deserve a bunch of praise for taking care of a guy like me who always demands perfection! By the way, before I agreed to this new lease, I visited a few other dealerships, no one was willing to work with me, let alone present great options, I guess I was not “worth their time!” Anyway, my wife’s lease with Buick is up next July, she would certainly look good in the new XT4. Keep up the great work, it is making a difference!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service

By Happy camper on 6/8/2019 at 4:27 PM. Helped by Struffert.

Came in for oil change and rotation. They notice a loose roof rack molding and ordered new part under warranty. Got car back washed and detailed inside. Great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By burtrann on 5/31/2019 at 4:31 PM. Helped by Brian (financial guys) who prefers to remain anonymous.

Steve and the management team were helpful, honest providing a great user experience. Steve was very knowledgeable in helping to find the right vehicle. Look forward to do more business later.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service Department

By wife’s XT5 on 5/30/2019 at 5:59 PM. Helped by Sean Struffert.

Was treated like a king this being my first visit to Cadillac of Naperville for service on my car for a LOF & tire rotation Jim

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Cadillac of Naperville

By Ceejayy1 on 5/14/2019 at 2:56 PM.

This dealership worked with me to fine the car I was looking for and at the price I was comfortable with. They have an excellent service department that will work hard to keep your car running for years. I am totally happy with this dealership. The service advisors are great to work with and super friendly. Service advisor Thomas Mack is one of the best. He keep me informed by text of every step of my service visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased one and leased one

By Caddyguy on 4/30/2019 at 3:56 PM.

Was an excellent experience. Jon Blake made the process as painless as possible. The entire team was first class ...... from the dealer to sales to support!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Biggy56 on 4/16/2019 at 3:52 PM.

We went into the Dealership to purchase a new 2019 XT4 from Cadillac of Naperville. We have purchased 3 vehicles before 2 from Paul Stonehouse and one from Michael Hurst who is now longer there. Paul is very upfront knows his vehicles inside and out and they give you top notch service. He made things easy and Brad Tustin is a great General Sales Manager. We did the deal in less than an hour and got a good price for the trade in. Paul also gives excellent review of all features the car has in getting it ready to leave. We are very pleased with everything! We will be back to see Paul in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By klm930 on 4/16/2019 at 3:39 PM.

Took my car in for an airbag recall. The service was exceptional. I was graciously offered a shuttle ride from the dealership to my place of employment, which simplified things greatly. The service was completed promptly. Very satisfied with my experience. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More than made up! Highly Recommended!!

By AbelNaperville on 4/16/2019 at 12:15 AM.

I had expressed my frustrations with the sales person that worked with me and the Manager had reached out to me to make amends. The dealership is quite responsive to customer concerns and are eager to go above and beyond to make corrections. Although, I was upset when i wrote my initial review, I had still recommended them. I still do recommend them more than ever before. I had suspected that the sales person that i worked with did not represent their values from the reviews i read before going to the dealership. They have proved me right that they are an excellent bunch. I am happy with their response and restitution.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
2   Overall Experience
3   Price
1   Quality of Work

Service experience last two visits

By Disappointed on 2/20/2019 at 4:54 PM.

Service dept at Naperville Cadillac has had issues the last two times I needed service. The first issue was a mistake installing my air cleaner in my 2015 SRX. I discovered it luckily by turning my blower to hi before I left the service area only to hear a buzzing sound. Had to wait while it was re-installed. Just recently, had an oil change among other issues with a brand new XT-4. When I started it to leave, the check engine light was on only to find someone had left the oil cap off! This shoddy work is unacceptable on vehicles costing over 50,000.00! The work I had done oil change rotation of tires and global reset because battery drained, took two and a half days because no one called me since my advisor took off sick. I was told, when I had to call for an update, that the paperwork takes over two hours to complete. Again, unacceptable.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great service visit on a new vehicle.

By TolsonCad on 2/20/2019 at 2:48 AM.

Thomas Mack was the most professional auto service representative I have ever had. I purchased my vehicle in another town and Naperville Cadillac is outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase

By G$$ on 1/27/2019 at 10:27 PM.

Love the New XT4 Sport!! Thank you Paul Stonehouse for the great service!! My third Cadillac from Paul and Cadillac of Naperville. Keep up the good work!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer Service

By booth1963 on 2/6/2019 at 4:45 PM.

I would like to thank Thomas Mack for his exceptional level of service as always. All issues were addressed. I really appreciate Cadilac of Naperville thank you .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

5 Star Service Dealership

By AgFox on 1/29/2019 at 4:48 PM.

From entrance to finalizing our purchase of a 2018 CT6 was a great experience. And not only that all the service & responses have been white glove ever since. Salesman was great, knowledgeable & there was no pressure to buy. The service dept. staff have been equally good. Would recommend highly to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Center was excellent!

By Stephanie P on 1/27/2019 at 2:12 PM.

I broke down but was able to pull into Cadillac of Naperville and have my car serviced there. They took it in immediately and the service was excellent. Thomas made everything quick, easy and painless. He was very helpful and accommodating and kept me updated throughout the day. The part I needed had to be ordered but they still had my car fixed and ready to pickup the same day. They have a nice waiting area and offered coffee and refreshments. I couldn't be happier with the service and customer service I received!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Great

By Dora on 1/12/2019 at 11:10 PM.

Always providing good Service, especially available whenever we need. Clearly explain the situation along with the solution and cost since the beginning. No surprises at the end. Great team. Thanks.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Dealer

By XT5 Happy on 1/6/2019 at 4:34 PM.

We had a great experience buying a new Cadillac XT5 with salesman Jon Blake. We got a great price on the new vehicle and for our trade-in. The entire team was very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership & Deal!

By Rich R/Ed K on 12/21/2018 at 3:32 AM. Helped by Andrew Tomlinson, Aaron Thomas, Rocko.

We are very pleased with the purchase of our Cadillac at Naperville Cadillac. Steve Foresta and his management, finance and sales team worked to get us a terrific deal at an affordable price. Thank you Naperville Cadillac! Rich R Ed K

I would recommend this dealer.