Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.6  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.4  
Quality of Work
4.7  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shady Business!!

By Sousa2010 on 7/31/2019 at 12:57 AM. Helped by Stever Lander - Spoke to about Refund, Alex Gomes was the sales rep and not sure who the Finance lady was..

I purchased a vehicle from them with tire and wheel protection and GAP insurance. I was given the break down of what I was going to pay on the invoice. I agreed and signed the paper work. I was not given any contract for the GAP, but didn't think anything of it since I never got a GAP contract in the past. Well fast forward, the car is paid off and called to get a refund on the remainder of my GAP and I am told that I did not purchase GAP, and they will not give me a refund because I don't have the GAP contract that I was never given, the numbers on the invoice that I provided match the information I was given. I will never buy another car from this dealership or recommend it to anyone. Shady business just puts a bad taste in my mouth. I still would like to know where my money went if it didn't go to GAP protection. Also, If you do decide to do business with these people make sure that you double check there math. They overcharged me on taxes as well. Overall bad experience. From buying, to getting it delivered to after sale support. STAY FAR FAR AWAY!!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service substandard

By paamf on 1/17/2019 at 9:50 PM. Helped by Paul Treseler.

I had a 10 a.m. appointment because my car steered to the right and had a slight vibration in the front after Cadillac of Norwood had done a front end alignment as well as balance and rotated 4 tires. Paul signed me in and a mechanic was told of the issues in my presence, he stated he was going to take it out for a test ride. It was about 10 a.m. I went to the waiting room. At approximately 1:15 Paul came in the the waiting room to tell me a mechanic was checking the balance before checking the alignment. At 2:20 Paul came back and told me the work was completed. The mechanic had rotated the tires front to back. The alignment was within spec so nothing was done. If I still had an issue I needed to buy tires. For this I was tied up for more than 4 1/2 hours to perform approximately 60 minutes of work with no definitive fix. Totally unacceptable customer service from a dealership known for long wait service. This was not my first service here but definetly it was the worst of any garage I have ever used. I am now scheduling my car at Sullivan Tire to have an alignment and tire balancing as I didn't have any issues before Cadillac performed the work. I scheduled the original alignment and balancing with them because it was due according to the calendar and mileage only not for any issue. I am very angry and frustrated with huge amount of my time they wasted.

I would not recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price

For the first time purchasing a vehicle was an enjoyable exp

By Bill & Eva on 8/10/2018 at 7:40 PM. Helped by Maryann Picarello.

Our 5 month search for 2015 certified Cadillac SRX came to a wonderful end at Norwood Cadillac! Our beautiful certified vehicle previously belonged to a Norwood Cadillac customer who had all the service provided by them. Maryann Picarello provided excellent customer service to us. She was very knowledgeable about the vehicle and made the whole purchasing process a pleasure. We had an unusual delivery date need and Maryann and Norwood Cadillac went above and beyond to help us out! We have to say, for the first time purchasing a vehicle was an enjoyable experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Jen on 6/4/2018 at 3:50 PM. Helped by Joe Wilkerson.

I recently purchased a car from Cadillac of Norwood and had a great experience. Steve, Alex and Joe were very helpful, walked me through the process every step of the way. They answered all my questions and made the process easy for me. I have already recommended the dealership to friends and when the time comes I will be going back for any of my buying needs!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Don't waste your time with these people...

By JHarg on 5/4/2018 at 10:58 PM. Helped by Carmen Shannon.

I recently bought a Used Toyota 4Runner from these guys about a month or so ago. They had to deliver the vehicle to me up in Maine, as Massachusetts doesn't give out temporary plates. The day Carmen Shannon delivered the vehicle, the first thing he said to me was "A rock hit the windshield, but no need to worry as we'll replace it" Naturally I said "well this blows, but as long as you'll pay for it, no big deal" Little did I know what was about to ensue. I was instructed to get a quote for replacement, send it to Carmen and then Joe Wilkerson, the General Sales Manager would decide how to proceed. I sent Carmen the quote the next day and he said..."we can't pay the $240 for your windshield...that's too expensive" Excuse me...it broke while you were delivering it to me?!?! What's even more screwed up is that I was told that I'd have to file a glass claim under my insurance in order to get it replaced and they would reimburse me for my glass claim. Now I'm not sure if this was Carmen Shannon's idea or Joe Wilkerson's. Either way it's absolutely ridiculous that it was suggested. why should I be held responsible for something they did? After many discussions with Joe, he told me that the dealership would pay for it as they were responsible. I was then instructed to go and have it fixed and then to send him the invoice stating that it had been paid for. I had it replaced, and have been waiting almost 3 weeks now for my reimbursement check, only I haven't received it yet. Do yourself a favor...don't shop here. This place is a xxxxING joke. After spending over $30K on my car, this is how I'm treated? Nice customer service Cadillac of Norwood. I will NEVER shop here again after this. All I wanted was my reimbursement check. I paid to fix your mistake, and now it's time for you to pay me back. I will convince everyone I can to stay away from you. You burn me, I burn you! Sorry...not sorry!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best & easiest experience purchasing a vehicle!

By Cktoo on 5/23/2018 at 6:25 PM. Helped by Courtney.

We had the best experiencing purchasing our Escalade. From the moment we stepped onto the lot until we drove away with our new vehicle this could not have been an easier transaction. Our sales person was fantastic, he was never pushy, he was really great to work with. Our finance person Courtney was unbelievably awesome! I can't say enough great things about her and would absolutely want to work with her again on our next purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional services

By ChristineD22 on 5/16/2018 at 1:23 AM. Helped by George.

This place is a gem. I just bought a Cadillac here and they made the process so easy in fact enjoyable. As a woman I normally hate the process of buying a new car from the sleazy car sales men to the finance guys that could care less about you well this place is the complete opposite.. I went in today explained what I was looking for and they accomadated my every need and I actually left with the car a few hours later! No hassle no fuss just exceptional services .. i will never go anywhere else to purchase a car again .. thx you George in finance and Eddie my sales guy ye where a breath of fresh air

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ed you are the man “Thank You”

By CT6-man on 5/11/2018 at 11:26 PM. Helped by Receptionist.

As I walked through the Cadillac of Norwood doors, I was greeted by a friendly receptionist, and then it all happened, I met Ed who is one of the best salesman I have met. He made me feel comfortable and answered everyone of my questions. He made the dreaded process of buying my car very easy. He responded every time I reached out to him for anything. I have always had a positive experience at Cadillac of Norwood. I want to thank the whole team for your service. Cadillac of Norwood is my dealer, thank you all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleased

By jcwilliams311 on 4/24/2018 at 4:48 PM. Helped by Courtney. Anthony Longa.

Alex Gomes at Norwood Cadillac was absolutely phenomenal. He helped me do a little homework via email before coming in to the show room. Once I got into the showroom he did his best to get my wife and I into the vehicles we wanted. I genuinely feel like he worked with us on my trade and our finance and lease options to get us the deal that worked best for us. That is why I gave him our business with a 2018 CTS and 2016 SRX. He then handed us over to Courtney in finance and she was terrific as well. Great job explaining out options and didn't pressure us into anything. Alex and Courtney were both extremely courteous, positive and respectful. I would highly recommend them to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt someone took the time needed to help me feel comforta

By Whitefay on 3/27/2018 at 11:17 PM.

Second visit to Norwood to purchase a vehicle, both experiences have been very friendly, which is most important, secondly I was given all the time needed to help me feel comfortable with the decision making process, never feeling pressured to purchase against my will.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME

By Roy’s Escalade on 4/17/2018 at 6:06 PM.

They were very attentive without being all over me like most other dealerships, and my sales person Ed McMullin was awesome he did not disappear after the sale and when I picked the vehicle up he made sure he spent as much time as I needed to understand how everything in the Escalade worked. I will definitely be back for another vehicle, awesome job!!!!!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Vehicle purchase

By AllieEscalade on 4/13/2018 at 9:56 PM.

Eddie was great! His professional approach and high level of customer service makes him a standout. Eddie made our purchase experience easy and enjoyable! I recommend Eddie without hesitation!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Not a number!

By Belisle,Cristine2018 on 4/2/2018 at 2:24 PM. Helped by Brian Cunningham.

Every time you walk in everyone you come in contact with is very pleasant and helpful. I always felt like I was a priority and was treated like a person.and not a number. They treated my situation with care and made my visits stress free. I’m very happy with my vehicle they help put me in and made it work for me. It’s a great vehicle that handles nice and a beautiful ride. I have been to Norwood Cadillac two times and will definitely go back again. Great team right down to the service center... Great team!!!👍🏻😊🤩?? 🌟🌟🌟🌟🌟

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 ESCALADE

By Sheilah C on 3/31/2018 at 6:08 PM.

My family has been buying cars from this dealership for 20 years. The people are the difference, exceptional customer service. Go see my guy Frank Melo in sales you won't be disapppointed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Wonderful Experience!

By Carsareme on 3/31/2018 at 12:11 AM.

Been dealing with Al P for years. Always great and honest service. He’s one of the best! Will definitely keep coming back for more.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Makes it easy to buy a car

By Cadillacgirl on 3/30/2018 at 11:57 PM.

Wouldn't buy car from any other dealership. They take the time to answer all questions. Make it a painless experience. I will always buy my cars there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

User Friendly

By Sallykmatthews on 3/30/2018 at 7:40 PM. Helped by John Zimmerman.

Teamwork at its best. Every employee, regardless of their title or job description is kind, respectful and helpful. Service is outstanding. John Zimmerman is my go-to. Thanks Norwood Cadillac for being there in times of need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and fun to work with, as always

By Kdiiorio on 3/30/2018 at 6:52 PM.

Been shopping at Cadillac of norwood for 40+ years and wouldn’t go anywhere else! Thanks for another quick, easy and fun sale. Loving my new car already.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By Frankef1955 on 3/30/2018 at 12:58 AM. Helped by Courtney.

This is my 4th Cadillac and they treat me better each time. Service is excellent. Would recommend them highly!!! Service Dept. is excellent as well. Always return car fixed and clean. Very happy with the treatment on sales and service. Loaner program excellent as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By aidanconnor144 on 3/29/2018 at 3:50 PM.

Cadillac of Norwood is a great dealership to work with. Very Fair. Service was exceptional. Dealing with Frank Melo made the entire experience EASY! Highly recommend.

I would recommend this dealer.