Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4  
Friendliness
5  
Overall Experience
5  
Price
4  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

See Alan or Big Tom for all your needs

By Thom on 10/24/2018 at 9:49 PM. Helped by Alan, Big Tom.

They work HARD and are very knowledgeable to answer all your questions. Remember, Sonic does not negotiate so there is no pushing. These two guys are definitely the cats meow

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

loyal customer

By happygirl on 3/7/2017 at 7:17 PM. Helped by Ed.

Always great service from everyone at this clean dealership. Will shop again, for my next Cadillac. Could not ask for better group of people. Thank you

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service as Always!

By cadillacs&corvettes on 1/3/2017 at 1:45 PM. Helped by Steve.

Fast friendly service, service manager keeps you updated on the the repairs and wait times. Repair estimates are very accurate. Clean waiting, and retail area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By susan incalcatera on 12/30/2016 at 4:08 PM. Helped by Brian.

Cadillac of South Charlotte service center always exceeds our expectations. The next best thing about using their service center is the outrageously good food at their restaurant! We'll be back! Joe Tomasello in Sales is the best. He is why we continually buy/lease Cadillacs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service has made it easy to buy 2 cars from the dealer

By Optman on 12/28/2016 at 2:06 PM. Helped by Brian.

The service provided is excellent! Always kept abreast of repairs and timeframe. All time favorite dealership! Just purchased my second Cadillac from them! Always leave pleased with the experience.

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
4   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Coincidence?

By Bryan S on 9/22/2016 at 3:58 PM. Helped by Alden, Mike.

I recently purchased a used truck from Cadillac of South Charlotte. Sure, the staff are very friendly and accommodating - all car salesmen are. After purchasing the vehicle with zero negotiation offered (apparently it's their 'policy'), I drove my truck off the lot. A few miles down the road the front headlight FALLS OUT and slams against my hood. I pull over on the interstate, remove it and go back to the dealership. They were accommodating but merely glued the headlight back in, leaving the actual repair to me later when I have to change the headlight. FOUR DAYS after driving my truck off the lot I get a check engine light. MAP Sensor is faulty and random misfires in the spark plugs. $300 fix within four days of having the vehicle. Called Cadillac of South Charlotte and, you guessed it, they told me "the light wasn't on here." It's easy to reset the computer and have the light come on later, which is what myself and my mechanic believe happened. It's too soon after purchase for it to be a coincidence. Now I know why they wouldn't do a 30 day warranty. Also took three days and six calls from me for them to even answer my phone call about it. Friendly guys at this place, but clearly peddling used cars that will fall apart once off the lot. Not impressed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Have a long term relationship with this dealership, and...

By kylam0m on 2/21/2013 at 8:30 PM. Helped by Paul Mosher, Rick Theobald, Tom Rose, Carlos Edes.

Have a long term relationship with this dealership, and bought 2 new Cadillacs over the past 10 days. My experience was extremely positive and I always feel comfortable here whether for service or purchasing a new auto.

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Very poor sales attitude. They sold the vehicle out from...

By bear111 on 1/24/2013 at 1:16 PM. Helped by 4.

Very poor sales attitude. They sold the vehicle out from underneath us after they had committed to hold the car until we got to the dealership. The sales manager was not very professional, lacked common courtesy.

I would not recommend this dealer.